E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Order Not Delivered (Insasta.com) Open
I have ordered a product and Payment made via online . Money deducted , Order status or Payment received but no progress. I need my money refund. ...
May 27, 2021 by Periyasamy C
Never delivered cake not refunding my money (Indiacakes.com) Open
Hi i have made an order on **th May'** and paid the amount rs ***.**however after two hrs got an email with payment link to pay rs *** as a delivery charge as their centre is far away from centre then I decided not to pay any further cancel my ...
May 27, 2021 by Sourya Mohan Banerjee
Package not delivered (cases store) Open
i placed an order on their instagram page almost ** days ago and i still haven't received the products. they aren't replying to any of my messages as well. i feel so helpless as i can't do anything to get back my money....
May 26, 2021 by Fizaa Faaria
Payment was successful amount deducted but Boodmo cancelled order due to failed payment not refundin (Boodmo Spare Parts Expert (Boodmo.com)) Open
I had made an order on Boodmo.com ID : ******* and made a payment of Rs **** through UPI ID ************, it was a successful payment and amount also deducted from my account, but boodmo had cancelled my order by saying payment was failed. i h...
May 26, 2021 by Harish Neelam
Dell laptop not delivered after payment (Dell India Private Limited) Open
I made a transaction of *****/ for purchase of a laptop on ** Dec ** through ICICI internet banking. The money debited from my account but transaction was not successful. The transaction details are:- BIL/ONL/************/DELL INTER/******** ...
May 26, 2021 by Peeyush Chand Mishra
Fraud mislead wrong info (QNET Vihaan India Pvt Ltd ) Open
I NEED HELP.....!!!! Hi This is Soujaznha. Eeramalla from Mumbai. I really need Help How I became a victim of it read the story: One day I got a call from my friend (Renita Fernandes) Her contact number **********. she said she have goo...
May 26, 2021 by Soujanya eeramalla
Wrong order received (https kingsofashion com ) Open
I have ordered a pack of * shirts from this site on **st May **** with following requirements Name : Mohak Gandhi Customer ID: #***** Tracking ID:************* Contact Number :********** I have received my order today but have got * shi...
May 26, 2021 by Mohak Gandhi
Trip cancellation and no refund due to covid No response via calls email watsapp (Shoes On Loose Private Limited) Open
We had approached shoes on loose on Jan **** for Maldives trip plan of April ****. We had requested the cancellation in March even before lockdown considering the situation of corona worldwide. Still no refund was provided and the team is not r...
May 26, 2021 by Kanimuthumaran
Package not delivered (beautifyourself) Open
I ordered my products on march * ****, and still not received my products ,they have been ignoring all the mails and messages sent to them , so many people have been affected by this now, please do the needfull.i need my money back. During this...
May 26, 2021 by Gopika Payoor
Margin not giving meesho (Meesho) Open
I bought product which is very cheap n fake wat is shown is not good Ben.my margin is with meesho they are not giving me.and blocked my calls,mail.doing frauds, making excuses.i lost my money....
May 26, 2021 by Aradhana Saluja
Package not delivered (Tees lion) Open
I ordered a shirt from Teeslion website on Feb ** ****. Paid Rs *** online itself with Razor pay. Got the confirmation mail also with order tracking link. Its been * months and the order is not yet delivered. Also while clicking tracking orde...
May 25, 2021 by Vishnu Gopinath
Non Delivery of Product (Vle Bazaar) Open
I have ordered a phone on VLE Bazaar and my amount got deducted and till now I have not received my order . The order status is still showing the "Processing" state. I want my refund as they are unable to deliver my Order. There is no one to ...
May 25, 2021 by SUDARSHAN KUMAR GANGAL
Package not delivered (Flipkart) Open
Flipkart is not delivering my order neither they are cancelling my order I want compensation from flipkart for mental torture ...
May 25, 2021 by Abhinav Anand
Reinstallment Request raised 2 months back i e on March 2021 (Livpure) Open
My registered mobile no is **********, i'm a livpuresmart RO user. I raised a request to transfer the RO from my old place to a new place on **th of march **** I have been following up with companies customer care every * days for the resoluti...
May 25, 2021 by Ravichandra Bandarupalli
Order Cancelled Without My Consent And Price Changed (Reliance Digital) Open
I have bought a tv from reliancedigital.in on **nd of may **** the cancellation was initiated without my consent. I never asked for it . The listing was open for order and my order was accepted.and as per the customer right Order should have h...
May 24, 2021 by daminder singh
Wrong product delivery and no refund (khushi handbags) Open
I have ordered a handbag from instagram shopping page known as khushi.handbags - https://instagram.com/khushi.handbags_?utm_medium=copy_link . I have ordered a bag with a animal print scarf in it. they had send the order very soon but due to so...
May 24, 2021 by Ankita Sakharpekar
Delay in Delivery of Macbook (Apple MacBook Air) Open
I was given a delivery date for **th May but on **th May the delivery date was changed to **th May. This has cost me business losses. As i had planned a business activity and due to absence of the said product I couldn't carry out the activity....
May 24, 2021 by Rahul Khairnar
Missing Item from Unboxed in Not responding (Unboxed.in) Open
I ordered * perfumes from this website called unboxed.in. I received the package with one item worth *K missing. So I tried to call on the number provided on invoice but it said it wasn't a functional no, so I sent multiple messages on the emai...
May 24, 2021 by Anisha Naik
Promised offer not provided and cheated (Spencers Hypermarket) Open
In spencers app,i found an offer in chocolates section which was only applicable for one of the particular flavors of Hersheys kisses milk chocolates-multipack of *, so i ordered two packets and in real i should get ** items, but they have giv...
May 24, 2021 by Dr Jayanth wuppuluri
Not refunding money from qnet (QNET Vihaan India Pvt Ltd ) Open
I purchased goods From QNET on *th April **** and I i see that this qnet seems to be troublesome ,turns out differently from what and how they explained and Also I have some financial problem going on with me because of the money I borrowed for...
May 24, 2021 by Jemimah Pamei
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip