Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Deposit fraud (Dafabet ) ^Open

Its been *days no progress from dafabet, I am writing this because I am absolutely frustrated with the lack of service regarding my recent deposit. I made a successful deposit into my account, the funds have been deducted from my bank, but th...

Jun 03, 2026 by Vishwanth

Refund of 999 stuck due to technical wallet error after Kwabey canceled order (Kwabey ) ^Open

I placed an order for t-shirts on the Kwabey website and made a prepaid payment of ₹***. The order was prepared but was subsequently canceled by the seller. Instead of refunding the money directly to my original payment method, the amount was...

Jun 02, 2026 by Manish bansal

Wrong items received and refund issue (instyle fashion new delhi) ^Open

From my *-* orders, not even a single is fulfilled properly. I spent Rs. ****-****. In fact wasted. So many times I have been said to pick up the suits and refund the amount. But no solution provided till date. I have all the proofs of the item...

Jun 02, 2026 by Maninder Kaur Sood

Refuse to take back and Incorrect Item Size and DamageTags (The bear House) ^Open

Order Number: TBH-****** Date of Delivery: ** may **** Item Ordered: Shirt - Size XL (Website Size Chart: **.*" Chest) Item Received: Shirt - Size Small (**" Chest) with Missing Collar Tags Timeline of Events: Sunday (Day of Deli...

Jun 02, 2026 by PRABHAT SINGH CHAUHAN

Package not delivered on showing pick up rescheduled (Sanfe india) ^Open

Now the company is playing with us they made a dummy tracking I'd number *********** and not giving the parcel to pickup to deliver boy now we need a strict action on this company ...

Jun 02, 2026 by Ankesh Varma

Package not delivered (NIRBANI clothing) ^Open

I placed an order with the online clothing brand "Nirbani" on March **, ****, and made a full prepayment of ₹*,*** via UPI (CCAvenue payment gateway). The brand's stated delivery timeline was initially **-** days, which was later extended to ...

Jun 02, 2026 by Afshan Ali

Amount withheld by company (Dafabet betting app) ^Open

I have submitted ***** inr on *th may **** on **:** pm but dafabet is releasing my fund either to bank account or dafabet account and even they’re not listening to me when I am contacting them now I am very disappointed and frustrated by this...

Jun 01, 2026 by Naved Alam

Nonfunctional AC Dead on Arrival Willful Corporate Negligence and Bribe Extortion Attempt by Service (Amazon India Godrej) ^Open

Product Details: Godrej Air Conditioner purchased via Amazon India. The complainant, Rohit, is the primary user and aggrieved beneficiary under Section *(*) of the Consumer Protection Act, ****. The Issue: Immediately upon installation, the ...

Jun 01, 2026 by Rohit Gorrela

Order is not delivering (khwabey ) ^Open

I have ordered the product from khwabey and my order is still stucked in packed only After ** -**dqys the package is at same step it is showing packed only and there is no option to cancel the order its a big scam please provide my refund ...

Jun 01, 2026 by Vishal puyed

Complaint Against Savana for Wrongful Retention of Refund Amount (Savana by Urbanic) ^Open

Complaint Against Savana for Wrongful Retention of Refund Amount I am filing this complaint against Savana regarding a refund amount of ₹**,*** that has been credited to a Savana Wallet instead of being refunded to my original payment meth...

Jun 01, 2026 by Ritika Sachan

Packaged not delivered its been 20 plus days (Sanfe india) ^Open

I have ordered the products from sanfe india and till now they haven't deliver this is my order Id ******* it's been ** plus days no response from the team and no update about the product even thier all contact numbers are not working and helpl...

May 31, 2026 by Ankesh Varma

Lycra men track pants (Fruzis fashion lycra track pants ) ^Open

Ordered a product (Lycra Men's Track Pants) from Fruzis Fashion for ₹*** (COD). After receiving the product, I decided to return it, but there is no proper return option provided by the seller. I tried contacting them, but there has been no r...

May 31, 2026 by Sasikumaran

I bought the hp laptop Complaint against Jeeves Consumer Services Pvt Ltd for deficiency in (Jeeves complete laptop protection plan) ^Open

I am purchased HP laptop through Flipkart on **.**.****. Along with the laptop, I purchased a *-year protection plan from Jeeves Consumer Services Pvt. Ltd. As per the protection plan terms, if the laptop is found to be beyond economical repa...

May 31, 2026 by Gokulnath K

Fraudulent business practices (Fancy Pastels ) ^Open

Dear Sir/Madam, I had purchased clothes from Fancy Pastels (Avrat fashion private limited) more than a year back. They have not shipped my order neither returned my money. Upon further research, through Instagram comments, Google reviews...

May 31, 2026 by Aarthy S

Delay in Furniture Delivery and Lack of Communication (Insaraf Furniture) ^Open

I placed an order for two beds on ** April **** through Insaraf Furniture. The total invoice value of the order is ₹**,***. At the time of booking, the expected delivery date displayed for the order was ** May ****. On ** May ****, I recei...

May 30, 2026 by Deeptak Chatterjee

Severe Cybersecurity Breach Service Deficiency and Account Lockout Loop on Instagram ( Instagram ) ^Open

I am Anbu Ragul Kanth, a PAID 'Meta Verified' subscriber from India. My Instagram account (@dio_ragul__) was cyber-attacked and severely hacked on May *, ****. The hacker completely unlinked my original secure connections from the backend Meta ...

May 30, 2026 by anbu ragul kanth

Handwritten job fraud (Vishv book publishers ) ^Open

Through telegram person named krishna Pratap posing as hiring manager of work from home handwritten job ask me to select a plan among * I choose first one in which the registration fees is ***rs I paid then ask me to pay more ****rs as courier ...

May 30, 2026 by anju

Package is stuck since no update of status (Campus activewear limited ) ^Open

I have ordered a pair of walking shoes from your website. Order Name: ****** Order ID: ************* Tracking ID: ************* For the past three days, the tracking status has remained unchanged: Activity: In Transit – Vehicle D...

May 30, 2026 by Sahithi

Assistance Required for Investigation of Hacked BGMI Account And Link My Account To a New One (Krafton BGMI) ^Open

I am a registered user of the mobile game Battlegrounds Mobile India (BGMI), developed and operated by Krafton India Pvt. Ltd. My in-game account (Character ID: **********, In-Game Name: RudeGuNdaYT was recently compromised/hacked by an unautho...

May 29, 2026 by Himanshu

Package not delivered (Devicedocks Com) ^Open

Package not delivered, i paid for this online on ** may ****.After that,neither was there any response from their side,not was there any refund and products. ...

May 29, 2026 by ritik yogi

I phone 14 plus back case cover (Buagrio) ^Closed

Main ek iphone ** plus ka back case cover Kharida bugario ki online website par jis ka order ID hain ***** mne last company mein ** apr **** kiya or pucha usne bola appka order kl received ho jayega lekin abhi tak received nhi hua phone kr raha...

Apr 20, 2026 by Rajat pachahara

Wrong item delivered not taken back for refund (Meesho) ^Closed

ALL ISSUES EASY RETURN Policy is BIG FRAUD.Wrong products r rejected * pickups in name of product mismatch/quality issues.How a wrong product match the original ordered?Zero Customer Support.Full support to Fraud Sellers.Dumb Agents. Order ***...

Apr 19, 2026 by Kashyap Ruparel

Bad quality product (Max Fashion ) ^Closed

I bought a dress from Max fashion, I wore it once and the quality is so bad that the threads started to break apart in many places. The material used in making the dress is so poor that it did not last even one day of usage. I reached out to c...

Apr 19, 2026 by Shradha Bhat

Order placed But no further information (The Case Factory India) ^Closed

My order is S****** from The Case Factory India which i ordered on **th April **** but no further processing have been done no messages came like order placed or shipped or anything and i already mailed them there contact number is invalid and ...

Apr 19, 2026 by Anu Raj

1449 (https://shoppingvelleys.com/) ^Closed

Sir me palak sahu mene fire-boltt clikk smart watch *g kia tha lekin isme koi aur company ki watch delivered hui hai mene call ki to received nahi kar rahe hai website ka name https://shoppingvelleys.com/...

Apr 17, 2026 by Palak sahu

Sir me palak sahu mene fire boltt clikk smart watch 4g kia tha lekin isme koi aur company ki watch (https://shoppingvelleys.com/) ^Closed

Apr 17, 2026 by Palak sahu

Package not delivered (Culture Circle The home of culture) ^Closed

My package was originally scheduled for delivery on April *rd. Not only did the delivery date pass without the item arriving, but I was subsequently contacted and informed that there was a failure to source the product. At that time, I was aske...

Apr 16, 2026 by Gaurav patil

Refund not comes (Gyftr) ^Closed

Hi I am kuldeep singh kunwar I purchased one voucher of healthians voucher value of Rs **** on *nd april i pay for this voucher amount of rs ****.** After purchased voucher I cancelled the voucher in GYFTR website shows if u cancelled *% amount...

Apr 16, 2026 by Kuldeep

Not delivered and not refund (Florasensations Com) ^Closed

I order a cake from florasensations after hours they mail me and cancelled the order refund will taking **days it's ** day till now there is no response and refund from them...

Apr 15, 2026 by Raveena

Title return rejected after multiple pickup delays by flipkartcomplainti requested a return for my p (Flipkart) ^Closed

Title: Return Rejected After Multiple Pickup Delays by Flipkart Complaint: I requested a return for my product multiple times while it was still in good condition. However, every time I contacted Flipkart support, I had to explain the same is...

Apr 15, 2026 by PINKU DAS

Complaint Against Razorhost (Razorhost) ^Closed

I purchased a web hosting service from Razorhost. Within one hour of setting up a basic WordPress installation with minimal plugins, the server performance became very poor and unstable. The service suffered from extremely slow response time...

Apr 14, 2026 by Rohit Auddy

False Undelivered Status by Flipkart No Delivery Attempt Immediate Delivery Within 24 Hours Require (Flipkart) ^Closed

My order (Motorola Edge ** Fusion) on Flipkart was marked undelivered without any delivery attempt (no call, no visit), and this has happened twice. I am available at the address and demand delivery within ** hours, along with appropriate co...

Apr 13, 2026 by Priyanshu

Item not delivered (Aachho Jaipur Pvt Ltd) ^Closed

I am writing to formally lodge a complaint against Aachho Jaipur Pvt. Ltd. regarding my prepaid order (Order No. ******) placed on ** March ****, which has still not been delivered. Despite making full payment in advance, I have neither receive...

Apr 13, 2026 by Nimita Deora

Order not delivered by Flipkart (Flipkart) ^Closed

Flipkart is not delivering my order and the rider was assigned is saying my address is wrong. I get my order since **** at the same address and even it's a pinpoint location. Tried to contact flipkart support team via chat or call but no respon...

Apr 11, 2026 by Anup Golder

Seller failed to ship order and cancelled without refund (Kwabey ) ^Closed

I am filing a complaint against Kwabey for Order ID ******* placed on ** March for * oversized T-shirts. The order was not shipped even after **+ days. Delhivery attempted pickup around six times, but the seller failed to hand over the items ea...

Apr 11, 2026 by

Dafabet closed account without consent and withhelddeposit (Dafabet dafa sports ) ^Closed

I am filing this complaint against Dafabet dafa sports for wrongful retention of my deposit amount of ₹**,*** and unauthorized closure of my account without my consent. On ** April **** at **:** IST, an amount of ₹**,*** was successfully...

Apr 10, 2026 by Mansoor

Defective diamond ring and refusal to give full refund by Thangamayil Jewellery Limited (Thangamayil Jewellery Limited) ^Closed

I purchased an ** kt diamond ring from Thangamayil Jewellery Limited, Chennai (Invoice No: IPL**SINV*****, dated **/**/****) for approximately ₹**,***. Within a short period after purchase, one of the diamond stones fell off from the ring. I ...

Apr 10, 2026 by Ramprasad M

Fund deposited but not credited to Binomo balance (Binomo) ^Closed

On *th March ****, I deposited Rs*** through PhonePe. The amount was successful debited from my bank account, but my Binomo account balance was not credited. I reported the issue to Binomo Support with all payment evidences (payment screenshot,...

Apr 09, 2026 by Hemanta Kumar Tanty

Dafabet deposit amount not added (Dafabet dafa sports ) ^Closed

I am filing this complaint regarding the wrongful withholding of my deposit amount of INR **,***, paid on **/**/**** at **:** IST under Transaction ID: *********. The amount was successfully debited from my bank account, yet the company has ...

Apr 09, 2026 by Mansoor

For Swiggy Order please refund Rs 245 completely as delivery partner had broken the food packet in (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Hi Swiggy Grievance Team, For Swiggy Order ***************, please refund Rs ***/- completely as delivery partner had broken the food packet intentionally since a lady had placed a Swiggy order who is a Swiggy One user also as food has become...

Apr 08, 2026 by Madhumita Dutta