Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Zomato provided incomplete order and poor quality food offered only 400 refund even after consumer c (Eternal Limited Zomato ) ^Open

I placed food order ID ********** through Zomato from “Shankar Dhaba Pavitra Bhojanalaya, Jaipur”. The order had serious issues including a missing item and extremely poor/unhygienic food quality. I immediately contacted Zomato support a...

May 14, 2026 by Satish Kumar

Error in using wallet money for payment (Kwabey com) ^Open

When I try to use wallet money during payments it shows technical error and when I uncheck the wallet option than the payments occurs smoothly ...

May 14, 2026 by Harsh Singhal

Refund not received (Kwabey ) ^Open

Need refund for my cancelled order. Pending for more than * weeks Orderid *******...

May 14, 2026 by Animesh Kumar

Order not dispatched (Sanfe) ^Open

I had ordered * products of Sanfe from their company's website for Rs. **** on *th May **** in prepaid mode. The order number is *******. when checking on order tracking, it is saying :- your order is in ORDER PLACED Stage. Customer care number...

May 14, 2026 by Lav Pahwani

Denying the return products and not providing refund (Uptownie com) ^Open

Order id ****** Multiple products were ordered on ** march **** Registered no ********** Complaint raised on whatsapp business number but only received below response: Hi, thanks for reaching out! We are currently unavailable. Pleas...

May 14, 2026 by Poonam Kamlakar Manval

My order is not delivered to me (Blinkit) ^Open

My order is not delivered to me ...

May 14, 2026 by Vivek Singh

Money neither credited in parimatch account nor refunded (Parimatch) ^Open

i deposited **** INR on **th October **** at *:** pm IST, this money neither credited in my parimatch account nor refunded till date in my bank account. UPI transaction ID :- ************ ...

May 13, 2026 by Narender wadhwa

Return not accepted for Sketra Smart Run treadmill (Quantico Global India Pvt Ltd) ^Open

I purchased a Sketra Smart Run treadmill through the company’s website under a No Cost EMI payment option on *th May,**** which was delivered on *th May,**** After delivery, the product was only unpacked and placed in my room for inspection p...

May 12, 2026 by Nilakshi Sarma

Package not delivered (Tecmarx earbuds ) ^Open

On May *, ****, at **:** PM, a fraudulent payment of ₹***.** was processed via UPI through the PayU gateway (Transaction ID: Shfgwitf************, PayU ID: ***********, Bank Reference Number: ************) to an entity operating under the nam...

May 12, 2026 by PNVS Rajeswari

Product not delivered (Vasanth And Company Private Limited) ^Open

Hi, I have ordered whirlpool ac in Vasanth and Co website online on May *th. Even after ** days product not delivered and they did not refunded the money too. Really I got mentally disturbed and disappointed. Financially also I lost more mon...

May 12, 2026 by Palanisamy Natarajan

Refund not processed for delayed unavailable product Order ID (Electronicscomp Com) ^Open

I placed an order on ElectronicsComp website on **/**/**** for Soldron **W/***V High Quality Soldering Iron and made full online payment for Order ID #*******. Due to stock issues, I requested cancellation and refund, but even after nearly *–...

May 12, 2026 by Preethi grace Manthena

Return Issues (Flipkart) ^Open

As I am seller, when I deliver product and customer cancelled and return the product then the product come to us with ** days now the changes to ** days while my incident, but in me case they are not returning my products and when i raise the t...

May 11, 2026 by mohd kaif

Upi deposite not credited to wallet (Dafabet App ) ^Open

information:- Username: OMSURYAYNAMAH Date of birth: ** DECEMBER **** Concern: I MAKE MY FIRST DEPOSIT WHICH IS SUCCESSFUL FROM MY SIDE BUT NEITHER CREDITED INTO DAFABET WALLET NOR REFUNDED BACK TO ME, I HAVE ALSO ATTACHED THE SCRE...

May 11, 2026 by Prince RK

Wrong product delivered (Riva in) ^Open

I have order Dinosaur Egg Night Light Projector with Bluetooth Speaker For Kids but I received plastic dabba. It's totally wrong product delivered. I want refund on urgent basis. Kindly help me to get the refund amount ...

May 10, 2026 by Vinit Limbachiya

Return Request Ignored Order Not Picked Up (Karma Kurta) ^Open

I placed an order (#*****) on May *, **** with Karma Kurta for two products: *. Ivory Multi Embroidered Kurta Pajama Set for Mens (Size M/**, Cotton) *. Ivory Tree of Life Peacock Kurta Pajama Set for Men (Size M/**, Cotton) I sent a forma...

May 10, 2026 by Aditya Kumar

3 Dresses Missing in my Package (Zivame) ^Open

I had ordered * dresses from Zivame from their app. I was delivered a small box and * dresses in the box were MISSING. The box was intact and was not tampered with. Zivame clearly did not pack the * dresses that were missing in the warehouse. T...

May 10, 2026 by Neha Britto

Want Refund (Fruzis fashion ) ^Open

mene facebook add dekhkar track paints buy kiya h lekin bilkul *rd class product h jo add me dikhaya vaisa kuch nhi h ise *rd class se bhi bahot jada kharab h ...

May 10, 2026 by NAVEEN CHOUDHARY

Withdrawal problem amount not credited (Dafabet ) ^Open

Withdrawal problem withdrawal successful amount not credited my account * days over still not credited ...

May 10, 2026 by Dayasagar pidaparthy

Not withdraw my money s (Teen Patti Dhan Application ) ^Open

Not withdraw my money's ** april ...

May 09, 2026 by Vishnu singh

Damaged product delivered and repeated false status updates by Amazon (Amazon) ^Open

I placed an order on Amazon for a Talking Tom Cat toy on ** April ****. Original Order Number: ***-*******-******* Replacement Order Number: ***-*******-******* The product was delivered on * May **** in very poor condition. The outer pa...

May 09, 2026 by Prakash R Radha

Package got cancelled automatically (Tecsox) ^Closed

I had ordered a TecSox pulse *** airpods for ***Rs prepaid..!! On March * got mails that my order is ready to pickup on * march on the same day it says your order got cancelled i haven't cancelled my order also poor customer service called thei...

Mar 07, 2026 by Sreerag S R

Package not delivered and is rescheduling and in pickup mode (Deodap Whole Sale Rajkot) ^Closed

I ordered * items from deodap app on *st March Sunday and expected it by * March for my sister's birthday. But the package is still in pickup mode and rescheduling. I mailed both deodap and DTDC and both replied that due to Holi festival their ...

Mar 06, 2026 by Rahul Masalkar

Package not delivered (Tecsox) ^Closed

The order with below details never delivered and no one is responding on either phone call or email.. The delivery guy was asking for money which is already paid while ordering the item.. The problem is gpay is encouraging this scammers to us...

Mar 06, 2026 by Madhuresh Kumar

Product Not working No service (Sansui) ^Closed

I ordered one product from flipkart, I get my product on **/**/****, on that day it's not working, when I contact customer service they are replace that product but before need to check authorised service team, so thay are assigned service team...

Mar 06, 2026 by Viswanath mk

Warranty not honored (Lenovo) ^Closed

My charger started having issues on */*/** and so i contacted Lenovo on */*/** They told me to claim it under Accidental Damage Protection even though there was no damage. On */*/** they sent a motherboard replacement even though I was pretty s...

Mar 03, 2026 by Sanyam Bansal

Story tv technical issue many transfer my account (Story tv) ^Closed

**** rupees scam,Eight time transfer my account,...

Mar 03, 2026 by Atanu Ghosal

Deposit have Credited Dafabet (Dafabet ) ^Closed

On January **th, I made a deposit of **,*** INR into Dafabet Sports. However, I haven’t received any funds yet, neither into my Dafabet wallet nor back into my bank account. The deposit was successful from my end, and my bank confirmed that t...

Mar 01, 2026 by Syed Imran

Replacement not done (Beston Sky Vision Pvt Ltd) ^Closed

Purchase smart led tv on **.**.** through Amazon. It's instalment was done on **.**.**. After seeing two fine lines on screen, I made a complain on Amazon on **.**.** and it was as it is closed by Amazon on **.**.**. Then I filled complain dire...

Mar 01, 2026 by Anuj Kumar

Package not delivered (Inditab) ^Closed

Fake inditab payment order id :- KE-***********LO payment id :-***********...

Feb 27, 2026 by Suryakant Kaurav

Not received refund (Zepto 10 minute delivery) ^Closed

I ordered product of rupees *** on ** February, **** and delivery partner mentioned that he already delivered products but I didn't get anything.. then I took customer support of zepto for particular product then agent said it will take * to * ...

Feb 26, 2026 by Rukmani Mishra

Order not received (Tecsox) ^Closed

My order, TecSox Neo*** Wireless Earbud With Deep Bass & Comfortable Fit | IPX Water Resistant, was supposed to come on **th February **** and I haven't recieved it yet(Ordered On **st February) . Order ID: TS******. I'm requesting Full refund ...

Feb 26, 2026 by Arbaz Rahaman

Withdrawal of (Dafabet App ) ^Closed

I have. Withdrawn one ***** and another ***** nothing has been withdrawn i need my refund...

Feb 24, 2026 by Asmita Singh

Damaged LG washing machine delivered by Croma online store (Croma A Tata Product ) ^Closed

*. Ordered Washing machine on **th February ****. *. Washing machine was delivered on **st February **** with no damage visible from outside. *. LG service team visited my place on **rd February ****. They unboxed the product and found multip...

Feb 24, 2026 by Ankit Kumar Gupta

Refund not being issued despite policy (RegisterKaro Safe Ledger Private Limited ) ^Closed

This is regarding Ticked ID RK-****** and Ticket ID TKT-*b*b** which is for cancellation of services and it's corresponding refund I bought three services from Register kro on **th Feb at around * PM. I was not at all happy with the service ...

Feb 23, 2026 by Kartik Mishra

White Shirt missing from delivered packet (FRANKSHIRT Delhi) ^Closed

I placed order for combo pack of two shirts(* White, in colour+* Sky Blue, in colour). Mode of payment, was Cash On Delivery(COD). Packet was delivered to me, yesterday. I paid Rs. ****/ for this combo pack. After making payment, when I opened...

Feb 20, 2026 by Radheyshyam Chaubey

Non refund despite return (Material girl by Prisha Kritika ) ^Closed

I am filing this complaint against Material Girl by Prisha & Kritika for non-refund of ₹****/- despite return of products. The total amount paid was Rs.**** only. I placed an order for three coats (Brown Fur Coat, Beige Coat and white vest...

Feb 18, 2026 by Sujitha Ragul

Not accepting my request of refund (Pepperfry Limited) ^Closed

I have got the chair today only with order id *********. The chair is extremely uncomfortable and side adjustment is very hard.When I am calling customer care they are shouting at me.they are telling me refund is not possible .today only I r...

Feb 17, 2026 by Rituparna

Aachho brand scam (Aachho Brand Jaipur) ^Closed

I am writing to formally complain against Aachho for the non-delivery of my order, which has been pending for over one month now. Despite making full payment in advance, I have neither received my product nor any satisfactory response. Repeated...

Feb 16, 2026 by Deepmala mathur

Defective product Charging port is misplaced (Tecsox) ^Closed

I ordered a tecsox *** earbuds from the official site. It arrived on Feb *th Sunday. The product is defective on arrival, the charging port of the earbud is misplaced. The charger won't fit in the earbud. I tried to claim warranty from the site...

Feb 14, 2026 by Niranjan aj

Withdraw not done (Binomo) ^Closed

Transaction ID f***acf**a******a*********f***e* | Personal ID ********* | Date */*/**** | Withdraw - ** *** INR | Withdraw not done * days past ...

Feb 13, 2026 by Rahul Yadav