Top consumer complaints in 2024 - Voxya Consumer Forum Online

Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Discount increased on outlet without agreement (Zomato) ^Open

* We are an outlet listed on Zomato in Jamshedpur Jharkhand Res ID ********. Recently the POC of Zomato had approached us to increase our existing discount from **% to **% for existing customer and give **% discount to new customer. We said tha...

Apr 29, 2022 by Sudha Sinha

Order not delivered but charged saying it is delivered (Zomato) ^Open

I have placed an order in Zomato in the evening on **/**/**** and the order got canceled by the restaurent as they were facing some issues in the kitchen. They have messaged me also When I tried to get in contact with zomato for a refund they h...

Apr 04, 2022 by Malluri raviteja

Paid Amount not being refunded by the Swiggy Team (Swiggy) ^Open

I had placed an order with Swiggy dated **-Mar-**** and payment worth Rs *** was made via Paytm (transaction reference no ************ ) . Later the Restaurant had called me as the Delivery boy did not turn to pick the food from the restaur...

Mar 13, 2022 by Rohit PRakash

Broken eggs delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

eggs were ordered on swiggy instamart, broken eggs were delivered. post complaint raised with swiggy, swiggy responded to please use them...

Mar 12, 2022 by prashant nayar

Nonveg food delivered instead of veg food (Swiggy) ^Open

Non veg pizza delivered by swiggy instead of veg paneer pizza , which I ate unsuspectingly. being vegetarian by birth and hindu brahmin its against my religion and beliefs . now swiggy is denying the refund saying they will take ** hours mor...

Feb 25, 2022 by akash pandey

Order changed without my permission on zomato (Zomato) ^Open

I ordered *. Manchurian with paneer and *. Sevpuri from Jay bhavani Nadiad, on zomato Without contacting me, the bhel was delivered instead of sevpuri. On contacting zomato support team, I felt like sheer waste of time. This zomato cant even...

Feb 18, 2022 by PARTH PARIKH

I have not received my order (Zomato) ^Open

Hi, on *st Jan i have ordered from zomato Order I'd: ********** But delevery boy kept his phone switched off, Delivery boy mobile number +************. I have tried * * hours to contact him but no answer some times his phone ringing but he w...

Jan 03, 2022 by sravan kumar

Franchise Fee not refunded (Chatar Patar Foods Pvt Ltd) ^Open

I have paid ****** as a token advance to Chatar Patar as a franchise fee on **-Jun-**. During that time itself, It has been discussed and confirmed that, paid amount is totally refundable if I'm not interested to continue the service. Later, ...

Sep 06, 2021 by Ravisundaram

Served BEEF Instead of Chicken Dish Ordered ZOMATO (Zomato) ^Open

On *st August ****, i placed an order via Zomato for ''Chicken Curry'Dish ' which was supposed to be fulfilled by a restaurant in Velachery, Chennai area called ''THE KUMARAKOM'' located at *ST FLOOR, NO.***, Velachery Main Rd, Thanthai Periyar...

Aug 12, 2021 by Rajesh Gopalan

Swiggy delivery quality not good (Swiggy) ^Open

I have ordered Tea from chai point in Swiggy (#************), But the tea is not fresh and also it is cool. immediately raised complaint but they have given the reply " We will get back to you in *-* Hours).. also sent a mail to them they gave ...

Jul 01, 2021 by Lavanya

Food Poisoning due to bad food from Swiggy (Swiggy) ^Open

I have ordered Food from Swiggy on May **th, ****. There was dead insect in the food. I immediately inform Swiggy about that and they just refund the amount. Next day my sister was hit by severe food poisoning and is currently admitted in the h...

Jun 08, 2021 by Gautam Kumar

Spoiled and Burned food delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I have ordered grill chicken in swiggy and food delivered was Burned to black and spoiled food contacted swiggy and they offer coupon for this I refused for same and necessary legal action should be taken on restaurant and swiggy as swiggy is g...

May 25, 2021 by Harsha

Attempt to fraud and change religion Chicken curry delivered for Veg order (Zomato) ^Open

Hi I am pure Vegetarian. I had ordered veg parotha * plates from zomato but instead i received chicken curry with parotha. I came to know that its chicken piece inside when i finished **% of it...

Apr 26, 2021 by Saurabh Khetan

Want my refund (Pizza Hut) ^Open

I had ordered two pizzas from pizza hut and paid the money through paytm upi . My money got deducted but the pizza hut app says sorry we could not place your order and i got this message in my ph no "Dear Customer, something went wrong & we are...

Apr 08, 2021 by Swetapadma Das

Food not delivered (Zomato) ^Open

I ordered a food using zomato delivery app on ** March **** around *.** and it should delivered by *.** pm but I didn't received any order and on app the are showing order is delivered and I call restaurant also but they are not picking my call...

Mar 29, 2021 by Sushil Gurjar

Food is not covered and not tag of zamato (Zamato ) ^Open

My food came uncovered and no tag and no seal was there of zamato and When I told them I don’t want to eat this food take back the food and want my money back the told leave it’s a long story ...

Mar 24, 2021 by Pramod kandpal

Swiggy super benefits not available (Swiggy) ^Open

I had purchased swiggy super subscription on **st feb for * month of free delivery. I have had a couple of deliveries done since then & delivery fee was waived off. On **th March i try ordering food & see that the swiggy super benefit is no lon...

Mar 14, 2021 by Indranil Ray Chaudhuri

Negligence of service by swiggy food service (Swiggy) ^Open

On the *nd of Feb **** at **:**hrs I ordered food for ₹***.**/-only (Items Include a Fried rice and chicken Lollipop) from Sree Subbu Mess, Race course, Coimbatore, through the Swiggy food delivery service. The food was not delivered till **:...

Feb 05, 2021 by Ajai Prasannah.G.S

Selling liquor higher price with the maximum selling price (Patel Liquor Private Limited) ^Open

Selling liquor blenders pride at a price higher than price to all consumers and and regularly selling liquor higher price with the maximum retail price ,and regularly fraud transaction * to ** lacks and fraud to the customer ,and misbehaving ...

Jan 06, 2021 by Yogesh Tiwari

Poor quality of food rotting items delivered (zomato food app) ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: Ordered items were pathetic, items were rotting. Dal makhni, paneer were served stale & spoiled. Rotting smell was c...

Dec 25, 2020 by Samrat Chakraborthy

Received wrong items (Swiggy) ^Closed

Order id #*********** i ordered mixed sweets but i got laddus i informed to customer care agents but there is no proper help i want my refund right away...

Nov 28, 2019 by Saikumar

Double amount charged (Baba resturant phusro) ^Closed

When I ordered, the charge of meal is **%discount but I paid full amount.i m very disappointed. Your Swiggy order no. #*********** for Rs. *** is expected to arrive in the next ** mins. Track your order here: http://swig.gy/QOI*M*...

Nov 27, 2019 by Pankaj Singh yadav

Payment requests from zomato on google pay without even ordering anything (Zomato) ^Closed

I haven't ordered anything from Zomato since many weeks , still today i received random payment requests from Zomato on my google pay app . The payment request was of Rs *** , it was sent twice. Is it a scam to extract money without orders or...

Nov 27, 2019 by Neha Rani

Rude behavior of the deivery boy (Swiggy) ^Closed

Very rude behavior of the delivery boy and as well as got the melted the ice cream which i have already thrown in dustbin ... As well as while i asked for the refund they just kept saying the one line again and again...worst experience with swi...

Nov 27, 2019 by Kashish

Received wrong item (Swiggy) ^Closed

Order id# *********** i ordered chicken biryani and fruit punch...but i got veg biryani i contacted with swiggy customer care but they are not providing any solution please initiate my *** rupees refund immediately...

Nov 27, 2019 by Saikumar

Bad quality food received (Swiggy) ^Closed

I have ordered a order from swiggy order no. *********** it's quality was very bad and i got delivery after many time and it has pacakaging issue also this is very bad I have ordered many time from other account but this is very my order qualit...

Nov 26, 2019 by Gurnoor

Spillage of items in the order (Swiggy) ^Closed

I have ordered a beakfast items from the swiggy and what i got is a items with splillage of chutney all around the cover. When i asked for the refund the are not able to provide me.They said that they'll provide a coupon worth **rs. Please help...

Nov 26, 2019 by Varun

Money debited twice (Swiggy) ^Closed

I placed an order in swiggy on **th october **** For which I was debited twice. And every time I spoke to the customer support team I wasn t getting a proper resolution they kept saying I ll recieved an email I ll recieved a call from the sup...

Nov 26, 2019 by Sanjana

Order got cancelled and now im being asked to pay refund (Uber Eats India) ^Closed

The delivery person cancelled my order and now I'm being asked to pay fine ...

Nov 26, 2019 by Karthik niresh

Against Krishna Bakery raigarh cg (Krishna Bakery Raigarh Cg) ^Closed

I have ordered one cake rs.*** on **.**.**** for my daughters *th birthday on **th november. I have collected cake from krishna bakery shop on **rd november at *pm and made payment of rs.***. When we celebrate the birthday function after cake...

Nov 26, 2019 by R.P.Choubey

Charged for a bag with the restaurant's logo (Dominos Pizza) ^Closed

I am not sure of the law, but I am charged extra for a carry bag at Dominos Siliguri, with the brand's logo over it. As said earlier, I am not sure of the law, but I don't think its fair to charge for bags, and also promoting your brand along s...

Nov 25, 2019 by Nishant Jain

BAD QUALITY FOOD (PVR Cinemas) ^Closed

Booked a ticked for **th show *.** at pvr cinema mulund west mumbai for pagalpanti through book my show id number.WFPHKKQ in interval ordered food through counter for, but received bad quality food.tea was almost water and popcorn was stinking...

Nov 25, 2019 by DILIP SHETTY

Food wasn't delivered and no refund received (Zomato India) ^Closed

Hi, I ordered food on **th November, **** evening (Order id: ********** Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...

Nov 24, 2019 by Omkar Khot

Bad food quality (Uber Eats) ^Closed

I ordered food from Uber Eats But delivered food is not same as oderd on the app food quality is also very worst salad not deliverd with food while it is available in the list delivered jalebi quality is ver bad...

Nov 24, 2019 by PRAMOD SINGH

Food not delivered (Ubereats) ^Closed

I order food from ubereats,i wait for an hour , After an hour,they do not delivered food to me but they mark it delivered,and my money is deducted and when i complaint they said we cant do anything,...

Nov 22, 2019 by Anant kumar singhal

Bad taste in ice cream (Giani Ice Cream Private Limited) ^Closed

I got fruit cream packed from Giani’s outlet in HUDA Metro Station,Gurgaon on **/**/**** around * in the evening.I paid Rs.** for *** gm.On reaching home when I ate the fruit cream,it was having very bad sour taste and was also smelling.It se...

Nov 22, 2019 by Prema Priyadarshini

Food not delivered (Uber Eats) ^Closed

I ordered a food from a restaurent , and the delivery boy picked up the order rom the restaurent but the delivery did not reach me , i made online cash payment i want refund or the delivery boy should be answerable for what he did ...

Nov 22, 2019 by Joicy Jose

Food not delivered and no refund received (Zomato) ^Closed

Hi, I ordered food on **th November, **** evening (Order id: **********. Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...

Nov 22, 2019 by Pearl

GST Bill Not Provided (Swiggy) ^Closed

I have ordered from swiggy with order number #*********** and they charged GST but not provided the GST Bill , When I asked them they told restaurant cannot provide GST Bill.I cannot claim without GST Bill in my company...

Nov 21, 2019 by Naveen Kuchanplly

Food not delivered and refund not made (Zomato) ^Closed

Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: On **th Nov I placed order on Zomato as mentioned the order no. ABOVE to Tau Ka DHABA Gurugram..After waiting * hour...

Nov 21, 2019 by Jafar Rizvi