Top consumer complaints in 2024 - Voxya Consumer Forum Online

Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Money deducted for KFC order but service denied (Yum Restaurant India Private Limited) ^Open

On March **rd **** I, from New Delhi Railway Station KFC ordered items worth ***.* from the Official KFC app. The money got deducted and the transaction was successful but was not reflected in the app (orders section) and got denied of the serv...

Mar 24, 2024 by Kaustubh Tiwari

Gross Negligence and Substandard Service by Swiggy Order ID (Swiggy instamart) ^Open

I am filing this complaint to bring to your attention the gross negligence and substandard service I experienced with Swiggy, a prominent food delivery service. On [insert date], I placed an order with Swiggy (Order ID: ***************) for an ...

Mar 09, 2024 by ROUNAK SAHA

Hair in paratha (Haldiram) ^Open

I have brought haldiram onion paneer partha and i have eate one bite and white hair in the prtha so resolve my isssue ...

Mar 07, 2024 by Amit rana

Swiggy Have Delivered a Non edible food to me and not refunding my amount (Swiggy) ^Open

I had ordered aloo dum biryani from meghana foods. through swiggy order id : *************** on Tuesday *-**-****. As the food was dangerously, harmfully spicy Im not able to consume it. Im already having BP. forcing me to consume this is not...

Mar 06, 2024 by Sharath Kumar C

Order Refund and Threatened by staff (Dominos India) ^Open

I ordered from dominos yesterday as the order was showing guaranteed delivery in ** mins so I asked them for a refund on receiving the order late first the outlet representative tried to manipulate me with the wrong terms and conditions and whe...

Feb 29, 2024 by Prateek Rohatgi

Hair in biriyani swiggy dont care about it (Swiggy) ^Open

Order No: *************** I had a terrible experience with Swiggy today. I ordered food worth Rs. ****/- and found hair in my biryani. When I reached out to Swiggy, they simply told me that they can't do anything about the quality issue. I...

Feb 13, 2024 by Mehul

Swiggy delivered NONVEG food to a VEG household (Swiggy) ^Open

I ordered VEG Mexican Bowl and they corrupted my religion and my values by sending some NON-VEG items to me, I contacted them regarding this and they refused a refund and asked me to raise feedback...

Feb 08, 2024 by Paresh Chitra

Non veg parcel received and incomplete parcel received (Domino s pizza) ^Open

Order no. *** Date **/**/**** I order dominos in *:** PM and i received **:**pm Pizza was cold and less toppings I order veg parcel but i received chicken parcel And my order is incomplete Pepsi not received. ...

Feb 05, 2024 by Rahul surana

Order delivered late (Dominos India) ^Open

I have ordered * Dominos Pizza through swiggy website (order no. **********) and dominos, Ratlam order no. *** on **/**/**** at **:** PM and I received the order at around **:** PM with a full cold food . As dominos is bound with their policy o...

Feb 02, 2024 by Aditya Porwal

Food delivery complaint (Swiggy) ^Open

I had ordered Peri Peri Shrimps and many more items from easybites by Empire through Swiggy with order id- *************** Total order was of Rs *** But shrimp was *** and the box didn't even contain half of the quantity and it was not fresh ...

Jan 24, 2024 by Sarfaraz Ali Khan

Swiggy account got hacked and placed multiple orders using mobikwik account (Swiggy) ^Open

The registered mobile number with Mobikwik is **********. To the Team: On December **, ****, someone hacked my Swiggy account without sending me an OTP and placed **,*** rupee Swiggy instamart orders between **:** PM and **:** PM. I'm asking...

Dec 28, 2023 by Ritesh Nikam

Refund not provided (Swiggy) ^Open

Ordered * pizzas from swiggy, all toppings were spilled and sticked to the box which happened during the delivery process and I had to throw it. I wrote to them but they did not provide me refund. yesterday, i ordered kind fries fiery hell dip ...

Oct 09, 2023 by Ritika Sharma

Cockroach in food delivered but money is not being refunded (Swiggy) ^Open

I recieved a food order from swiggy on Oct *,**** and after opening the packet I saw a cockroach dead in my food. This was enough to tell me the quality and hygiene of food so unfortunately I had to throw it. It obviously was not edible and hen...

Oct 02, 2023 by Abhishek

Ants in sealed packets of maggi (Nestle India Limited) ^Open

i bought maggi for my daughter and after making the noodles my daughter noticed that thr is some insect in it and when we saw thr were many ants in the maggi and when we opened another packet we were shocked to see many ants in another packet t...

Sep 29, 2023 by mukesh bhatia

Food not delivered and not refunding the amount of food (Zomato) ^Open

i have order a cake from my office to surprise my cousin's birthday by entering my cousin's home address manually so its zomato duty to deliver the cake to my cousin's address but zomato guys cancelled my order and ruin his birthday and not rea...

Aug 25, 2023 by Arzaan Khan

Repeated Errors and Inadequate Responses Regarding Orders and (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I write concerning two recent orders placed on *th and **th August ****, respectively. In both instances, despite selecting different Maggi dishes, I consistently received Vegetable Maggi. The restaurant has acknowledged their mistake for the f...

Aug 21, 2023 by Ayush Somani

Harrassment by a courier (Swiggy) ^Open

Swiggy courier Om Prakash from Ghata disobeyed the traffic light, hit my car, broke my number plate, repeatedly hit my window with his helmet, spewed abuses in hatred, and broke my rear view mirror and physically harassed me. I've already fi...

Aug 03, 2023 by Karan Sethi

Refund not credited (Swiggy) ^Open

I booked pizza cost ...

Aug 02, 2023 by Siddhartha Kumar

Showed an egg based item as veg (Swiggy) ^Open

The page shows the cake as veg but it tasted like egg. I called restaurant and they said it's egg based ...

Jul 23, 2023 by Selva Ranjani

Received wrong food items but Swiggy won t replace it (Swiggy) ^Open

I ordered * mutton dishes but receiceved chicken instead.On complaining their automated chat system asked me to upload photos of food items which i did.On this the system asked me to mail the issue and then their executive will solve problem in...

Jul 12, 2023 by Aatish Kale

Zomato On time or Free Offer (Zomato) ^Closed

I have ordered lunch (Order Number **********) from a famous restaurant in Hyderabad at **.** pm on **th March **** Order was accepted by the restaurant seconds after placing it. It has an offer "on time or free" so the delivery time for that ...

Mar 14, 2020 by J Sai Tharun

Swiggy charges unnecessary cancellation charges (Swiggy) ^Closed

...

Mar 11, 2020 by Harish deshmukh

Wrong item delivery (Swiggy) ^Closed

Order No:-#***********. I have ordered Veg Briyani From Hyderada Bawarchi on *st March **. I recieved Chicken Briyani in place of Veg Briyani. Here we are pure vegiterian Family. I Contacted Help desk For replacing the item. they refused an...

Mar 05, 2020 by N V surya Teja

Food not delivered and no refund given (zomato food app) ^Closed

My order number was ********** which I never received. And even after escalating on ID order@zomato.zohodesk.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to...

Mar 03, 2020 by Nitin Sharma

Food was entirely spilled (Swiggy) ^Closed

Not the first time. whenever we report the food is spilled or not cooked or you get the ready made paratha directly from freezer swiggy shy away from their resposibility always. have been victim for these incidents a lot of time. not about the ...

Feb 02, 2020 by Kalaivani Sekar

Charging Cancellation fees (Swiggy) ^Closed

I ordered food but was mistakenly placed at wrong address. my order was placed at *:** pm. Before resturant would have started processing order by *:** pm. i asked for cancellation. But for that * min instance they are forcingly charging money...

Feb 01, 2020 by Ashutosh Kumar Mishra

Wrong item delivered (Swiggy) ^Closed

Swiggy Order ID: *********** I received wrong order. I ordered for *) Boneless Chicken and *) Chicken Patiala; Total cost Rs. ***. Whereas I received *) Chana Masala and *) Roti. I complain about it on Swiggy Mobile App. Also discuss o...

Jan 31, 2020 by Arif M. H. Khan

Chicken piece in egg curry and also stale food (Swiggy) ^Closed

I ordered egg curry. But in egg curry I found a small chicken piece. Food aslo stale...

Jan 30, 2020 by Damini Narsekar

Package not delivered (Zomato) ^Closed

The delivery guy just showed that food was delivered and when i called him he was not answering. Later blocked me. So my food never came....

Jan 29, 2020 by Shivam

Wrong item delivered (Swiggy) ^Closed

ODER NO #*********** INSPITE OF COMPLAINING SWIGGY THEY HAVEN'T PROVIDED A REFUND...

Jan 29, 2020 by Saquib daiyan

Order not delivered (Zomato) ^Closed

Hi I order food through zomato app and it is not being delivered...and the vallet person they provided also automatically diminished from that...so I am unable to trace the food item......

Jan 28, 2020 by Gourab mohanty

Robbery at Restaurant by Delivery Boys of Swiggy (Swiggy) ^Closed

The Robbery happened on **th Dec ****, by two swiggy delivery boys who came to pick the sandwich Order in mid night . Since after **.** we close the main door and accept only online orders via Backdoor. We gave the cctv footage to swiggy and in...

Jan 28, 2020 by Gabbar

Not received order as expected (Smokin joe) ^Closed

Hi, I had ordered * pizza online from swiggy (smokin Joe's)) Airoli Navi Mumbai. Not received order as expected. Pepper and chilli flakes not received, pizza slices were misplaced inside the box. The condition of the pizza was not in good...

Jan 26, 2020 by Prakash Bawkar

Manipulations of discount by zomato (Zomato) ^Closed

Hi, I am raising this concern as Zomato is manipulating prices .so that even after applying offers .it remains unchanged. I have attached order details for the same.kindly look into it....

Jan 21, 2020 by Ashutosh Kumar Mishra

Swiggy delivery of nonveg biriyani on placing a veg biriyani (Swiggy) ^Closed

Order number ***********. I received a non-veg biriyani instead of veg biriyani. Upon talking to customer care, they asked us to mail the pictures of the item. We did it, and we got a mail from swiggy support of sympathy towards our item misp...

Jan 12, 2020 by Shruti Karanth

False cancellation charges (Swiggy) ^Closed

Swiggy claimed that they made an attempt to call me. In reality i received a missed call from a "fraud" number. When I tried to call back, it didn't connect. Next thing I know, my order got cancelled and i was charged a cancellation fee of **.*...

Jan 09, 2020 by Joseph Ben Jacon

Order was cancelled by swiggy after confirmation (Swiggy) ^Closed

I am very very disappointed this kind of behaviour. I placed order with swiggy at ** and waited for two long hour.The delivery partner called me and asked me to come some other place if I want to take my order else he will not deliver the order...

Jan 09, 2020 by Utkarsh Singh

My id swiggy rider please req activate my id (Swiggy) ^Closed

Plz request my id ****** activate ...

Jan 07, 2020 by Amit

Swiggy misleading customers (Swiggy) ^Closed

Order No: *********** Cheesy Alfredo Pasta *. The image that swiggy has posted on the swiggy app is completely different from what was delivered. I'd placed an order for Alfredo Pasta. This was not my first order from Pizza Hut. There is ...

Jan 07, 2020 by Bhanu Prathap Yadav P V

Food not delivered (Zomato) ^Closed

I have placed an order today with ID: ********** with below address. However, food was not delivered as the delivery person went somewhere else and refused to redeliver it to the correct address mentioned with the order. When contacted Zomato c...

Jan 06, 2020 by Saikat chakraborty