Top consumer complaints in 2024 - Voxya Consumer Forum Online

Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Wrong Food Delivered Swiggy (Swiggy) ^Open

Order No: Restaurant *********** Arcot Biriyani **** Your Order Summary: Order No: *************** Order placed at: Friday, February **, **** **:** PM Order delivered at: Friday, February **, **** **:** PM Order Status: Delivered ...

Feb 14, 2025 by Raghuram KR

Refund not cridit (Swiggy) ^Open

Maine rider ko **** rupees tip di par tip me balance **** rupees hi dhika raha hai bil total me **** rupees dhika baki order maine ** rupees ka tha maine rider se bta kari rider ko bhi **** tip hi mile hai **** rupees nhi kya **** rupees bapas ...

Feb 11, 2025 by Avnish kumar

Food item replaced (Ola) ^Open

I ordered vegetarian meal and got delivered nonveg meal. I have attached the photo evidence immediately , ola customer care mails that restaurant denied the complaint and refund can't be done. What else the customer can do to prove. My ord...

Jan 18, 2025 by Sinthu abhirami N

Served Raw chicken suffered medically and not received any refunds (Eatclub) ^Open

I ordered a chicken sandwich from eatclub one night. After taking a bite what of what I thought to be a big piece mushroom, I opened to check if they had given me a mushroom sandwich instead of a chicken sandwich. I soon realized what I had eat...

Jan 15, 2025 by Ayush Anand

Fraud by Zomato (Zomato) ^Open

Dear Sir, I had booked three seats under "Platinum Seating" category for a show in Kolkata "Bryan Adams - So happy it hurts" on *th August, **** for the date *th December, **** and paid Rs. ***** via my credit card. I took a screenshot of the ...

Dec 17, 2024 by Arindam Haldar

Refund Not Processed for Undelivered Order 2507 Pending Since August 2024 (Swiggy) ^Open

am writing to formally bring to your attention an unresolved issue regarding my order with Swiggy Instamart. Despite multiple follow-ups since August ****, the refund for my undelivered order amounting to ₹**** has not been processed. The...

Dec 12, 2024 by Nikshita Shetty

Food marked delivered but did not receive the food (Swiggy) ^Open

I have ordered for *** rupees from Chin o grill in kolkata,ORder ID: *************** the order has been marked delivered but the food was actually not delivered. I contacted Swiggy for several times but they just denied resolution. I am a swigg...

Nov 30, 2024 by Biswajit Chakraborty

Mislabeling of Food Order and Cultural Insensitivity (Taco bell) ^Open

I am writing to formally file a complaint regarding a food order I received on **rd November **** from Taco Bell via Zomato. I am a strict vegetarian due to my cultural and religious beliefs, and I ordered two vegetarian tacos, one vegetarian b...

Nov 26, 2024 by Abhishek Garg

Swiggy not refunding money (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I had ordered some food through Swiggy from restaurant Ratna Palace, Matunga Road (West), Mumbai - ******. But during the checkout process, my payment failed due to some technical error. So, the Swiggy was supposed to keep my order on hold...

Nov 21, 2024 by Aashit Sable

Unhygenic food (Swiggy) ^Open

i ordered food three times from swiggy two times i recieved unhygenic food. In second ordered i found hair in my food and in thired order i see ant (insect) in the food. swiggy does not help me. my friend get health issue after eating the foo...

Nov 19, 2024 by Arsalan Rahmani

Ordered vegetarian food delivered non vegetarian food (Swiggy) ^Open

I ordered vegetarian pink sauce pasta , but they delivered non veg chicken pasta,...

Nov 13, 2024 by Ragavendra Prasad

One membership valid for 6 months was revoked in 3 days (Swiggy) ^Open

My Amex Card gave me a six months one membership coupon which I redeemed at swiggy but in * days it was revoked without and reason or intimation. I tried contacting them wrote them emails several time but after *-* replies they stopped even res...

Nov 09, 2024 by Anuj GOEL

Complaint regarding my order on swiggy (Swiggy) ^Open

I ordered jalebi-raberi from my nearby famous restaurant from swiggy. the order i received was purely chilled instead of hot and it was having improper packaging about that matter i had complaint on swiggy on their email and also contacted thei...

Nov 08, 2024 by TUSHAR

Cash collected for prepaid Order and Less qty delivered (Swiggy) ^Open

**/**/** Ordered cake * kg and payment done through phonepay. *)Again Rider cash collected saying it showing COD. *) Ordered * kilo , payment done apprx ****/-. Delivered *** gms worth ***/-. Invoice attached. Somany times mailed . No proper...

Nov 02, 2024 by V Gnana Sagar Reddy

Fraudulent activity by Swiggy (Swiggy Bundl Technologies Pvt Ltd ) ^Open

Swiggy has cancelled the order without my consent and is not refunding the money .Swiggy has off late started fraudulent activities for orders, before the IPO cancels the orders and don't refund money....

Nov 01, 2024 by Manas Phukan

Missing item neither delivered not refunded (Swingy Instamart ) ^Open

On ** Oct night I had ordered snacks from Instamart . Order was delivered in deficient. One out of three packets was missing. I refused to accept the order bag . But Delivery man Requested to accept and he would report while going back to store...

Oct 25, 2024 by Tapan Kumar Nayak

Mislead by Zomato executive (Zomatp) ^Open

. I am writing in regard to my order no **********, placed on oct **, **** at *:**pm. Upon receiving the order, I found that the quantity of food was significantly less than what I had ordered. I contacted your customer service team immediately...

Oct 20, 2024 by Harshit Goyal

I ordered from food from swiggy but I didn t recieve it but it marked delivered in the app Inspite o (Swiggy) ^Open

I ordered from food from swiggy, but I didn't recieve it but it marked delivered in the app. Inspite of not getting the order the swiggy is not responding neither in email nor on call...

Oct 01, 2024 by SARTHAK SETHI

Substandard Food Quality (Swiggy) ^Open

I had ordered food Chicken Manchurian Dry on **.**.****. When the food was delivered and on opening the package we food that the chicken was under cooked. The chicken was not edible at all. When the matter was taken up with Swiggy they refuse...

Sep 21, 2024 by Santhosh Sivaraman Nair

Unsatisfactory Customer response (Swiggy) ^Open

I have placed a order and not received PDF invoice copy, when I ask for it the customer service asking me to wait for **-** hours. The product had spillage issues and when I raised a issue through chat system the response was not satisfactory. ...

Sep 17, 2024 by Puneeth Kumar R

Receipt not issued (KFC restaurant) ^Closed

I have observed multiple times that the staff don't give us receipts after making the payment. Is this to evade taxes and dupe the government? I have been to this KFC outlet at Hill road, bandra West, Mumbai, Maharashtra, India least * times in...

Jan 05, 2023 by Pratik Jaydeokar

Not delivering the order (Swiggy) ^Closed

Today on **.**.****,I have ordered a mutton biriyani from Aafiyatos ,Srinagar,kashmir on swiggy for my son A. S. Athish who is studying at Nit srinagar & staying in hostel for his lunch. But the food is not delivered to my son. Kindly make arr...

Dec 18, 2022 by Selvakumar S

Refund not credited (KFC - GURUGRAM DLF CYBER PARK) ^Closed

On December * / **** at *.** pm (time) i ordered food from kfc- gurugram dlf cyber park. And i did my payment but it showing processing. i wait for ** - ** minutes but it showing processing. And i re order my food and i make a new payment it go...

Dec 10, 2022 by AKHIL XAVIER.P

Swiggy app didn t gave offer as promised (Swiggy) ^Closed

The Swiggy app mentioned buy * get * pizza for the Over story restaurant in Baner Pune. In reality the app was not giving offer even after adding * pizzhas in the cart so I added only * thinking the restaurant will provide one more for free. No...

Jun 17, 2022 by Rahul khade

Payed for food but didnt recieved (Zomato) ^Closed

Order id ********** Paid for food and still didn't recieved the items I paid for. Nor they are giving refund. ...

Feb 23, 2022 by Tanish Jamwal

Hair in Zomato Food (Zomato) ^Closed

I ordered fruit salad & sandwich,but in salad i saw a big (maybe girls hair). This is the second time i observe the thing & when discussed with zomato care they refused to give me refund. Now the food is in dustbin & i paid for it....

Dec 19, 2021 by Kunjal pandya

Charged more than MRP (Swiggy) ^Closed

I booked an order in INSTAMART (SWIGGY) on */**/****. It has been charged *** rupees, though the MRP is *** rupees only....

Dec 04, 2021 by MURALI KRISHNA

Order not placed but amount paid for (Swiggy) ^Closed

I paid though my Gpay and it shows I paid to swiggy on my Gpay but the swiggy application hasn't placed my order. I have been trying to figure this out from half an hour ...

Oct 26, 2021 by Nalini ispahani

Payment processed but swiggy not ready to provide a refund (Swiggy) ^Closed

I have * orders with swiggy in a span of ** days wherein the payment was processed at the google pay end but on the swiggy app it says transaction failed. I have contacted swiggy thrice about this, the first * reps promised me that i would get ...

Aug 29, 2021 by Avishek Majumdar

Swiggy not giving Invoice (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Swiggy does not give a legal invoice for items ordered. They claim to send an invoice when requested, but what they send is an order summary which has the specific disclaimer - "This is an acknowledgement of Delivery of the Order and not an act...

Aug 19, 2021 by Chandramouli M S

Order not delivered but showing delivered (Swiggy) ^Closed

I placed my order yesterday on swiggy from sansmaran hotel for my family , i got a notification from swiggy after a hour showing the order is delivered but the delivery guy never came . I approached the customer service but they wasted my hours...

Aug 16, 2021 by Sandeep Singh

Late Food Delivery and Bad Customer Care (Swiggy) ^Closed

Ordered ** Kulfi Icecreams Through Swiggy. They Delivered Melted Icecreams After One Hour. Delivery Guy Said He Had Multiple Orders. Customer Care Says No One Responsible. Can Refund Only Rs **.** While I Paid Rs ***.** for the Order Which Was ...

Aug 15, 2021 by Sachin Puri

Payment made order not placed (Swiggy) ^Closed

I paid via amazon pay and order was not placed..Money was deducted from my account....

Aug 10, 2021 by Hisham Mohammed

Food delivered spoiled stale melted without packing multiple times (Swiggy) ^Closed

I have raised multiple complaints against swiggy many times because of their food delivered stale, spoiled, unpacked and melted spilled etc, but they never gave any compensation or took any action I've lost more than **** rupees approximately ...

Jul 04, 2021 by Monish Kumar G

Swiggy s lying and useless customer care service (Swiggy) ^Closed

I had placed an order #************ which was supposed to be delivered in some ** minutes. Order was confirmed from restaurant side. I was tracking the status in between and saw one delivery guy got changed just after reaching restaurant. After...

Jun 26, 2021 by Vikas Samal

Different food items sent (Swiggy) ^Closed

I have ordered * Chocolate Mousse Bomb Pastries from Karachi Bakery Costing Rs. ***.**/- But received * other DIfferent pastries. I have contacted swiggy customer support immediately for replacement of the product but no response. Immedia...

May 04, 2021 by Lavanya

Swiggy Incomplete Order received and subscription not worked (Swiggy) ^Closed

I have placed Swiggy order today (P**-*******-*******) from Cream stone. in the offer, they said on the subscription you will have Buy one get one offer for this restaurant so immediately subscribed with *** Rs. But tried to apply the buy one g...

Apr 25, 2021 by Lavanya

Package not delivered (Swiggy) ^Closed

I have ordered my food from swiggy but after *.* hours my food is not delivered and delivery person has eaten my food abused me on phone ...

Apr 24, 2021 by Abhinav Anand

Item missing (Swiggy) ^Closed

Dear sir/madam April **th I ordered food from swiggy,from mc Donald's restuarant in my order some items are missing regarding this immediatelyI contacted swiggy support through chat but bot automatically sent mail to swiggy customer support and...

Apr 21, 2021 by Suman v

Received spoiled food (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

I have ordered death by chocolate (dbc)from corner House ice cream in swiggy I have received the totally spoiled cake on ice cream with a bad smell when I tried to tell the same in chat support of swiggy they refund me only rs*** instead of ***...

Mar 27, 2021 by Suman v