Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fraud delivery (Glowroad) ^Open

We had ordered two sarees using GlowRoad app. Fake products were delivered. The company is not returning the product and refunding money...

Jun 21, 2021 by Suvendu Mohanty

Refund not received from past 4 months (Drivezy) ^Open

I booked a WagonR on **th Feb **** from Drivezy for a day. I prepaid the complete amount. But when I reached the location to pick the car. The station guy asked for ****/- more for security purpose in case the car gets damaged. I understood tha...

Jun 21, 2021 by Nichit Bodhak Goel

Fraus Misleading promises and information to close their sale (Poorvika) ^Open

*. Before buying i had asked how i can buy the extended warranty. Mr. vijay karthik told me when i buy i will be able to login from the laptop and buy it from the site. After buying there isnt such an option at all and i was duped. I have to pa...

Jun 21, 2021 by Ashutosh Jha

They cheated and I want my moneyback (Service Force Tech Solutions Private Limited) ^Open

My took **** for easiest assignment work in data entry typing and I've completed the work on time and they said wait for Accuracy report and they delayed nearly for ** days and blocked me and his number is +** ***** ***** pls find his address ...

Jun 20, 2021 by Akhilesh G

FAULTY LAPTOP (Dell) ^Open

Dell Laptop Issue - Service Tag Number - DB*LZZ* - frequent repairs - request for immediate replacement The said Dell equipment was purchased in Aug **** - It was a gift for my son for his online studies as he was joining engineering. In the...

Jun 20, 2021 by VAMSI MOHAN

Damage tyre replacement rejected even within warrenty (Goodyear) ^Open

Newly purchased elite i ** car tyre bubbled on the tyre , it is within warrenty, within two year and also driven just *****km only,,, after the found bubble on the tyre I approach the car showroom ‘star Yundai’ bannimantap road mysore,,, af...

Jun 19, 2021 by Sandeep h c

Package not delivered (Rajdhani Tools) ^Open

I purchased a room cooler from Rajdhani tools and paid in advance. I was assured through email that the package will delivered within *-* days. But no item is delivered to me till date. Both the helpline numbers are not working. I mailed to c...

Jun 19, 2021 by Reeta Tripathi

Refund not made (Nykaa E-retail Pvt Lmt) ^Open

On *th November **** I made online UPI transaction using Gpay to Nykaa. The transaction failed but the amount was debited from my account. The amount was supposed to get revered in the account within * to * business days. But the amount is sti...

Jun 19, 2021 by Camelia Sarkar

Different Product Delivered (Paytm Mall) ^Open

I have ordered a Seagate Ultra Touch *TB Extrernal HDD but when package was delivered, I got a Apple Airpods master copy. When I tried to raise a complaint about replacement, they kept asking for details and in the end, they rejected my replace...

Jun 18, 2021 by Ronak Purohit

DR DEVASHISH BHATTACHARYA VERSUS FUJITSU GENERAL PRIVATE LIMITED ANDA ANOTHER (O genarel ac) ^Open

I purchased an Air Condition in march **** from glory sons, sanjay place, agra. worth Rs. ***** but on the very first day of the installation it went out of order for which I registered a complaint on the app of company After that twice the gas...

Jun 18, 2021 by DR DEVASHISH BHATTACHARYA

Fake information (Nestaway Technologies Private Limited) ^Open

Hi, I was giving rent without staying in the flat from march ****to feb **** Later i vacated the room on may and i wanted to settle the dealings with the nestaway and i called customer care.then after so much struggle they finally answered my...

Jun 18, 2021 by Aiswarya S Menon

Leave encashment not done by company (Conneqt busines support limited) ^Open

Hello all labour officers, Hope you are doing well in this world wide pandemic, my concern behind this email is i joined conneqt business solutions in indore my last organization on **th aug ****, and i worked for ** months. As per company l...

Jun 18, 2021 by Neeraj kushwaha

Package not Delivered (Tjori) ^Open

I had placed an order on www.tjori.com on the **nd of May, ****. The site does not offer a cash on delivery option, and I paid Rs.**** at the time of ordering. The original delivery date was *th of June. On the tracking page, they have a status...

Jun 17, 2021 by Antara Basu

Boat headphones not returning after collection (Boat) ^Open

My Boat headphone was not working. It was within warranty. They collected my product. But after ** days of the product being reaching at their office, i am not getting any response from them. Kindly refund my amount or give me a headphone that ...

Jun 17, 2021 by Sabbyanuj Maji

Fraud company (Kajal Agencies Pvt Ltd) ^Open

They do not deleiver the product i have order the kurti for my wife but they did't deliver the product...

Jun 17, 2021 by Rahul saini

Order not delever (eassymall com) ^Open

i have order Xs max touch on **th may **** but till now i have not recive that order plz help me to get my refond of **** rupeese...

Jun 17, 2021 by Ranjit chaurasiya

Fossil Hybrid HR watch not replaced repaired even in 3 months (Fossil watch) ^Open

I Ordered a new Fossil Hybrid HR watch From Amazon app in November ****. The watch was bought at Rs.*****. But after receiving watch and wearing it for around * months, several problems started arising regarding connectivity, display, battery e...

Jun 17, 2021 by Rahul Saini

Defective HP thin and light laptop neither replaced nor refunded (Flipkart) ^Open

I had ordered for the mentioned laptop (Serial no.*CD***J*PX) on **th May, which I received on *st June. Upon using the laptop I started facing performance issue. I raised a replacement request for the same on *nd June. Flipkart just contacted ...

Jun 17, 2021 by Debapriya Kanjilal

Without consent charged me for their services (OneAssist Consumer Solutions Pvt Ltd) ^Open

Today morning an sales executive called and started explaining about their plan and product, i have denied and told about my dis interest and close the call, after sometime have received sms that " Dear Customer, thank you for choosing OneAssis...

Jun 16, 2021 by Saurabh Rajniwal

I ve got an dead product that is samsung galaxy tab lite on arrival (Samsung) ^Open

I have placed an order for samsung galaxy tab S* lite through samsung site on * jun **** and got it delivered on * June **** and after unboxing I found that samsung tablet is not getting on so it's dead on arrival and then I called samsung cust...

Jun 16, 2021 by Sachin Kumar Singh

Money taken but product not delivered (Dealmyntra.in) ^Closed

I have purchased Redmi note * Pro online from dealmyntra.in and I have paid money through phone UPI payment app on **.**.****. The website is fraud. Please close this website at the earliest. However, no product is delivered to me. The customer...

Apr 15, 2019 by Poojan Mahendra Dedhia

Wrong product delivered (Ciaraa) ^Closed

Maine lehnga mangwaya tha bhikariyon jaisa gown bheja hai. Please help me....

Apr 14, 2019 by Gaurav gupta

Wrong product dispatch (SURAT JURISDICTION) ^Closed

I order a kurti online on peenar.com. But they sent me the wrong product of very cheap quality. Now I want to return this product and refund my money. I called on their contact number but it is switched off. I felt cheated. I will never recomme...

Apr 14, 2019 by RADHA KAMBOJ

No order confirmation after payment (Insasta.com) ^Closed

I have booked two smartwatches on **.**.**. The order no. is ****** and make payment of Rs. *** against the order. But till date, I don't receive any order confirmation. No any mail no message and also customer care no is switched off. Also, my...

Apr 14, 2019 by Ashish Bhambhani

Phone case not delivered (Coverism.co.in) ^Closed

I ordered * cases at *** in January and still, I didn't get my product and I paid money also as here only online mode payment option given. Please do the needful....

Apr 14, 2019 by Grishma Parmar

Fraud done by the company with me (Jubliworld ) ^Closed

I saw the add of jubliworld on Facebook and I ordered a Music Playback Video Calling *.* inch Smart Watch Phone. When I get my product I open the box I got a Samsung duplicate Bluetooth in it. I have called many times on customer care no. and s...

Apr 14, 2019 by Mukesh Trivedi

Order not delivered (Coverism.in ) ^Closed

There was only online payment mode. I have paid through my Paytm. * months have been completed still I haven't received my order. Please help me. ...

Apr 14, 2019 by Wazida Begum

Package not delivered (Printland) ^Closed

My wife ordered a cushion from this site. She placed the order on the **th March which was supposed to be delivered on *th and till date we have not received the order. Despite chasing these people so many times I have no update on the order. D...

Apr 13, 2019 by Shailesh Kumar Upadhyay

Wrong product received (Fastroly) ^Closed

I have ordered a blouse thinking it is a ready-made blouse but got delivered a cheap product which will cost ***/- only....

Apr 13, 2019 by Sumi

Cheap product delivered (Vastrova.com) ^Closed

Worst product received so far and very cheap quality and they are not even responding to mail. I need a refund to my bank account. Fraud people fraud website. I am very dissatisfied....

Apr 13, 2019 by Niharika

Wrong package delivered (Sari bhandar) ^Closed

I ordered saree from sari bhandar on *th of April worth Rs **** but they delivered me different saree with very cheap quality. I tried to contact them so many times but they are not bothered to reply back. This company is a real fraud. ...

Apr 13, 2019 by Minakshi gurung

Not able to return the products (Myntra India) ^Closed

The items in my Myntra orders having order numbers: *******-*******-******* and *******-*******-*******, consisting of many dress items. It has been delivered to my address long ago. But due to some size issues, I would like to return some item...

Apr 13, 2019 by Parag Saharia

Company not responding (Vastrova ) ^Closed

I ordered * dresses from Vastrova. It looked awesome in the images and site the description was also good. The comments section was nice but when I received its dress material was too cheap. The colour was so different from the images and the s...

Apr 13, 2019 by Renu

Wrong product delivered (Craze N Demand) ^Closed

I have ordered one silk saree which is **** Rs. but I got wrong saree and very poor quality. Please help me to get back my money....

Apr 13, 2019 by Pemitha

Complain for not getting refund (Flipkart) ^Closed

I booked one mobile against the replacement of my perfectly working mobile. Flipkart took money * days back and committed next day delivery. They couldn't supply the next day and after that, they just came without any information. I stayed at h...

Apr 13, 2019 by Anju

Supplied wrong dress (ethanicguru.com) ^Closed

I have ordered one designer gown worth Rs. ***. They supplied a dirty lehnga choli without blouse piece on ** March ****. I returned that on their return policy blog. But no response from them. Kindly help me. Their address was bennyhartanto*...

Apr 13, 2019 by Nirmala saroj

Package not delivered (Dealmyntra.in) ^Closed

I ordered (order id #*****) Samsung Galaxy M** *** GB on *th April. They told you will receive your package on ** April but I didn't receive any package yet. Moreover, they are not responding to mail and live chat. Also, the toll-free number is...

Apr 13, 2019 by Ambrish r

About wrong dispatch (Peenar) ^Closed

I have ordered for kurta green blue XXL but they send me L size green kurta. Please help me. ...

Apr 13, 2019 by Manjiri U Deshmukh

Wrong product delivered (Nulete.com) ^Closed

I ordered a full-length kurta of small size but they delivered an XL size local kurta wrongly stitched kurta. There is no option of the refund on the website. I have lost the **** rupees....

Apr 13, 2019 by Santosh

Package not received (Dealmyntra.in) ^Closed

I ordered (order id *****) Redmi Note * Pro on *th April. They told you will receive your package on ** April but I didn't receive any package yet. Moreover, they are not responding to mail and live chat. Also, the toll-free number is not worki...

Apr 13, 2019 by Samineni naveen kumar