File a Complaint against Brand Factory

Brand Factory - Package not delivered even after successful payment ^Closed

On **th April **** I made a purchase from brand factory’s website. The payment for the same was done using upi the amount was deducted from my account but the website displayed that my payment was declined. I have been trying to contact them ...

Aug 30, 2022 by Ayush Paran

Brand Factory - I didn t get the delivery ^Closed

I have order some products on *th May **** and they mentioned it will deliver by *th May i didn't get the delivery or i didn't get any update or refund and app aslo not working...

May 16, 2022 by Ayyapppareddy Kanjula

Brand Factory - Return initiated but refund not received ^Open

We have initiated a return request of Order No : ******** but till date no one has came for pickup of return. Also online it shows under process. My refund amount is also pending ...

May 11, 2022 by DeepakRathi

Brand Factory - Transaction done but order not placed ^Open

Dear sir My name is sachin nawale my mobile number ********** i ordered some item from brand factory ** April **** that time my amount was deducted from my account ****rs but my order not placed. I talked with brand factory customer care a...

Apr 29, 2022 by Sachin balachand nawale

Brand Factory - Return icon is not showing ^Open

I have ordered a dress fr brand factory but i am not satisfied thats why i want to return the dress. But i could not see any return icon on the order page. I have tried many times bu refreshing my app. Buy still there is no return icon showing....

Oct 04, 2021 by Anumeha kaushik

Brand Factory - They count more ^Closed

During billing they count *item more and we lose ****/- rs we want money back...

Mar 27, 2021 by Sagarika mitra

Brand Factory - REFUND NIT RECEIVED SINCE SEPTEMBER 2020 ^Closed

I have cancelled order of one shirt (order no.******) as on ** September ****, and following since then for refund of my money, ** days back I also called customer care regarding this issue they had given me * March date for refund of money but...

Mar 04, 2021 by Pravin k.

Brand Factory - Unable to Return product ^Closed

Hi, My order number : ****** Email : balachowdary***@gmail.com I have ordered two jeans from brand factory on Feb **/****. Iam Unable to Return those jeans. It is clearly mentioned in product page, **days Return & Exchange Please d...

Mar 01, 2021 by Jadda venkatesh

Brand Factory - Money paid by gpay but the staff claimed they have not received it ^Closed

We went to the Brand factory elgin road brand and my boyfriend decided to buy a trouser for himself but when we went to the Brand cash counter my boyfriend's card did not work in their card machine but their card machine did not respond so we t...

Mar 01, 2021 by Sayanti Adhya

Brand Factory - Products not delivered ^Closed

I ordered products on **th January but the products are not delivered. I call the customer care many times but they don't solve my problem . my order id ****** and ******...

Feb 12, 2021 by Shyni.s.s

Brand Factory - Refund not credited ^Open

I had returned the package but still i did not get the refund from there side from last month i am following and continues calling to the customer care but from there side no reply.my order I'd is****** snd my return reference no ***B*A....

Feb 10, 2021 by Mamatha

Brand Factory - Refund not done ^Open

I had returned the package but still i did not get the refund from there side from last month i am following and continues calling to the customer care but from there side no reply my return reference no is***B*A....

Feb 09, 2021 by Mamatha

Brand Factory - Package not delivered but in orders status was delivered ^Open

Recently I placed order in brandfactory my order id are as follows ID:54175 I didn't get my package but in my account orders status was delivered and I tried to calling customer care number but it's not connected at all I literally tied with t...

Dec 04, 2020 by Divya

Brand Factory - Refund not provided ^Open

i cancelled my order on the brand factory app and i got the email from the same that we've refunded the money but till now i havent got my refund of **** rupees. My Order id: ****** and email id is priyanshusinghal***@gmail.com....

Nov 09, 2020 by priyanshu gupta

Brand Factory - Non receipt of ordered item ^Closed

ordered vide order no ******** for Rs.*** one T shirt of Levis brand with Brand Factoy *.**.**. AFter giving order no over msg from unknown number. , no further action from their end. for follow up https://webfxdigitel.com/orders is given. ...

Oct 12, 2020 by N MOHAN

Brand Factory - Incomplete product ^Open

i have purchased lehenga from brandfactory online. They delivered only kurti, lehenga nd dupatta were missing. I called them about *** time. They didn't pick my call. I visted their physical store at indore. They also refused to help me regard...

Oct 07, 2020 by Eliza Baig

Brand Factory - Return not picked up for more than 45 days ^Closed

The return was placed for * items ** days ago and still no response from Brand Factory team, They have a pathetic customer service and i had waited an hour for them to respond the call. There are issues in picking up order as the tags didnt ...

Sep 25, 2020 by Mohan Raj

Brand Factory - Against refund ^Closed

I had returned the package but still i did not get the refund from there side from last * month i am following and continues calling to the customer care but from there side no reply my order id is ******...

Sep 15, 2020 by Suraj tahelyani

Brand Factory - Return not picked Up ^Open

I have requested a return request in brandfactory online but my item was not picked up back due to wrong EAN number and there is no change in the tag it is same as i have received. My order I'd is : ****** ...

Sep 03, 2020 by sikkander

Brand Factory - Not received my order ^Closed

Actually i ordered a top of rs *** which was larger in size so i initiate the return. The delivery boy picked the top for return . After that its been ** days but no response from brand factory and also no sign of exchange details and all. Thei...

Aug 12, 2020 by Divya

Are you Brand Factory?

Resolve Complaint

Are you Lawyer?

Help Consumers

Questions about Brand Factory

Ask questions about Brand Factory and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.

How to contact Brand Factory?

Add your Answer

What is Brand Factory office address?

Add your Answer

What is Brand Factory customer care email?

Add your Answer

Where to find Brand Factory discount coupons?

Add your Answer

Who is the Owner / CEO of Brand Factory?

Add your Answer

Submit a new Question