Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported ISP Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ISP complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve ISP Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact ISP</b>
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
<b>2. Contact Nodal Officer</b>
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
<b>3. Send a Legal Notice</b>
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya and we will do the rest for you.
<b>4. File a Consumer Forum Case</b>
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Account deactivated inspite of oneyear subscription Tikona has horrible after sales support (Tikona broadband and wifi ) Open
Tikona has horrific customer support. Network is pathetic. Sales team just bluffs about Tikona to fulfill their targets. Since * days my account is deactivated. Monthly domestic consumption it claims to be *** GB just for one appliance an...
Apr 05, 2021 by L M More
Nextra worst service (Nextra Broadband www.nextraworld.com) Open
I am doing WFH from last one year, facing numerous time the no internet problem, which effect my work efficiency this time its almost ** days, whenever I call them they kept me on hold for as long as possible & then disconnect the call. I raise...
Mar 31, 2021 by Ashish sharma
Payment mail confirmation not getting (ACT Broadband) Open
I have done the payment on *th of march **** with **** rupees to ACT. But its failed but my money got debited from my card. When i ask bank team, they are asking mail confirmation from ACT. Am sending mails and calls to ACT from last ** days, ...
Mar 24, 2021 by ravi kumar goud
Hathway calling me everyday even after disconnection (Hathway broadband chennai) Open
i have the disconnected the hathway broadband connection many months ago but still getting calls from them which is mentally harassing me. so i wanted it to stop. account number **********...
Mar 23, 2021 by SANGEETH RAJ
Bill payment not regestered (Netplus Broadband) Open
Respected : Sir/Mam I am Rahul my coustmer id ******* i have payed my bill online but the infomation not showing me i requested you to solve my problem please your sincerely Rahul Saklani...
Mar 20, 2021 by Rahul saklani
Daily Harassments to Pay the Modem amount as i already paid (Hathway) Open
Hi am One of the customers of Hathway, i spoke to hathway executive on phone many times, no one is properly responding and disconnecting the calls, One executive form hathway told me to pay the modem amount, i payed the amount and now the e...
Mar 19, 2021 by M Mourya chandra
Connection suspened despite paying the Bill 10 days prior to Due Date (ACT Broadband) Open
My due date for Bill Payment was **th March **** however the Bill was paid on *rd March **** through their App and i have the generated e-mail invoice from the same....
Mar 18, 2021 by David Leslie
Network Connection Problem (Gtpl Ahmedabad Cable Network Private Limited) Open
Network connection disables simultaneously in regular *-* days. If I call customer care number then they say it will be resolved in ** hrs. After that network connection enables but after *-* hrs again network gone. I called today then their bo...
Mar 18, 2021 by Vivek Kamat
Not providing the promised speed and connectivity (Hathway Broadband Internet mumbai) Open
I am not being provided the required speed as promised to me by Hathway. Also I am facing a lot of connectivity issues . I have paid the Internet charges annually and still I am getting poor service. I have raised the complaint with them and a...
Mar 17, 2021 by Aniket Paradkar
Non stop sales calls inspite of submitting router (hathway boardband mumbai ) Open
I had reactivated my Hathway account for a month, used it for two days. Post which I was unable to find the wifi in list of wifi of phone and Laptop. Raised the same with tech support of Hathway through app, the tickets were closed with stupid ...
Mar 12, 2021 by Pankaj Kumar
Service not provided (hathway boardband mumbai ) Open
I’m writing this to complain about calls I get every day *-* times from your customer support team to renew my membership. I had taken a broadband connection in August **’ and the service was pathetic, after * months I relocated from my o...
Mar 01, 2021 by Namrata saha
Internet Fraud (Hathway) Open
Hello This is Nilesh here, I have registered a case against you to The Government National Consumer Court few months ago We had bought a wifi connection in May **** From June **** we are having speed problem only for * hour a day we get *...
Feb 24, 2021 by Teerth Nilesh Warang
Internet not working from last 15 days (You braod band) Open
For last ** days internet is not working in my house. No action is being taken by the you boardband. Complaint raised is getting closed automatically without even solving the problem. Repair man is not lifting the calls. Please take a quick act...
Feb 23, 2021 by Varunraj kothakota
Refund not issued (hath way broadband) Open
Hello, I was asked to pay an amount of RS ****/- for hathway broadband connection. Without doing any feasibility check in the area and making wrong promises of good connectivity in area and assuring that a technician has done the connectivity c...
Feb 23, 2021 by Varsha Nagarkar
Internet services (Excitel Braodband) Open
Got the excitel internet connection few months back and had a frequent disconnection problems for which many tickets have been raised and none of them have been resolved not less than *days of time. As we are completely relied on them due to th...
Feb 10, 2021 by Gouthampenugonda
Internet Connection never never working (Excitel Braodband) Open
I'm a customer of Excitel broadband last * months. last * months I have facing continuous issues. Customer care koi response nahi krte. Online complaint register kro to Kabhi koi solution nahi milta.. last *-month se Abhi tak koi solution nah...
Jan 28, 2021 by Sarthak
Broadband connection not done (Netplus Broadband Services Private Limited) Open
I had applied online for a broadband connection with netplus broadband. And i got a call of their representative. She told me that I had to pay Rs.**** prior to the connection as service charges. I even asked her why is she asking me to pay mon...
Jan 19, 2021 by Jonty Gill
This is how airtel just kept issues pending raised bills and stopped customers from changing pla (Airtel ) Open
Airtel India This is how you guys giving **Mbps speed from past * year on the plan of INR **** having provision ***Mbps speed. That's not just you guys doing wrong, you guys also stopped the customer from changing plan from web and app. In ...
Jan 01, 2021 by Sohil Jain
Harassment by hathway post disconnection (Hathway Bangalore) Open
I have disconnected my hathway account in sept **** and mailed days before asking to close the connection. Not only no one responded but i am getting daily calls sometimes multiple in a day to activate my account. They call from different numbe...
Dec 31, 2020 by Adarsh singh
Hathaway took money from me but not provided internet connection The person who was their representa (Hathaway ) Open
The person took money from me saying he will provide internet connection immediately. I had wfh, so agreed. Now he is not picking up the calls. The customer support is also not helping. The router they have given, but no connection and services...
Dec 15, 2020 by Kshipra Dwivedi
Security deposit refund (Timbl Broadband) Closed
Its been more then * month after closing the services from timbl broadband. After so many mails they are still not collected router. I got call from *-* persons that they will collect the router but still no one has came to collect. My security...
Aug 18, 2020 by Rupesh kumar
Hathway connection not activated even after making payment (Hathway Hyderabad) Closed
Hi i have paid Rs.****/- to Hathway on August *th. Transaction ID : *********** My account number is : **********. Inspite of multiple complaints the connection is not given or activated.This is absolute fraud....
Aug 18, 2020 by Venkata Raghavendra
Miss use of my account (Hathway Hyderabad) Closed
Hey this is vinayak benawadi. Account number :********** Last year in November **th **** I closed my broadband account with account number as mentioned above. And returned all the devices like modem. And I moved to karnataka but my account...
Aug 17, 2020 by vinayak benawadi
Refusing to pay the fee (Tikona Broadband) Closed
I paid the access amount and now they are refusing to Refund the access paid amount....
Aug 16, 2020 by Narendra Kumar
Bill payment problem (Netplus Broadband Plans In Punjab) Closed
Bill payment not registered...
Aug 16, 2020 by Varun Malhotra
TIMBL BROADBAND BAD SERVICE (Timbl Broadband Internet Service Provider) Closed
Hi, I have got a new broadband connection setup from Timbl * days back but I am very unhappy with the services provided by you. I have opted for a ** MBPS speed plan but since the day it was installed internet is not functional. Moreover the...
Aug 15, 2020 by Elizabeth David
Installation Not Done By Hathway Sale Executive Abused Me for Asking Service immediately after a Del (Hathway Broad band) Closed
I'm irrinki.Pavan kumar , Resident of Hyderabad . Mobile number : ********** . On **th August **** , I Contacted Hathway Broadband Hyderabad for internet Connection for my online Classes . They Gave me a Quotation of ****/- and Gave a Discount...
Aug 15, 2020 by Irrinki Pavan Kumar
JIO FIBRE TEAM NoT COMiNG AT MY HOME (Jio giga fibre) Closed
I want jio fibre connection at my home i have logged it for connection but nobody coming at my residence . It almost year that i want jio fibre connection at home... I talk to vishal singh jiio manager but nobody responding.. They continously t...
Aug 15, 2020 by Purav mehra Mehra
Hathway Broadband Harassment Multiple calls every day after disconnection (Hathway broadband bangalore) Closed
Had informed Hathway broadband customer care to terminate the connection as I moved back to Delhi from Bangalore. After multiple calls, no one came to collect the modem and disconnect the internet. After waiting for more than a week, I spoke t...
Aug 13, 2020 by Paran Kapur
Router security not refunded (Excitel Braodband) Closed
Even after repeated reminders ,the company failed to pickup router and return my security deposit for same as per initial agreement , they kept giving excuses of lockdown ,staff etc even though new connections were being issued by them at same ...
Aug 12, 2020 by Rohit yadav
GTPL making Fool (Gtpl Hathway Private Limited) Closed
Hi, I had took GTPL connection and paid money on July **th **** through Shailesh Solanki at Gandhidham Kutch location. I paid them Rs **** through gpay and got receipt and my customer ID got generated on same day. After so many calls to him the...
Aug 12, 2020 by Aditya Jha
Extremely Poor Internet Service (Tikona braodband company) Closed
I have sent company's customer care several mails and many calls. Their engineer visited couple of times and said that there is issue with modem (that was provided by Tikona Company at the time of installation). And their engineer told me that ...
Aug 11, 2020 by Apoorv Agarwal
Service Not Provided (GTPL Broadband Pvt Ltd Ahmedabad) Closed
GTPL sales executive from Ahmedabad collected application with payment. He assured of connection in * days and after * days stopped picking calls and responding. No help from GTPL customer care as off now...
Aug 07, 2020 by VGJ
Internet is Not Working Since One and Half Month (Airlink Communication Private Limited) Closed
I am Facing Connectivity Issues from last *.* Month User ID: aksharimpex** I am Complaining Since More Then ** Days. I have made Complain in All Possible Way like *) Whatapp Complain (More then ** Times) *) Telephone Complain ( More then ...
Aug 07, 2020 by Hasmukh Shankar
ACT Broadband Refund not received (ACT Broadband) Closed
Hi, This is Debadrita from Bangalore. I have opted for a new connection in ACT on **th June ****. The associate asked me to pay the * months in advance and i have paid using the ACT android app. Then the field officer came and analysed and s...
Aug 07, 2020 by Debadrita Dalal
ISP not helping with speed issue (GTPL Broadband Udaipur) Closed
At the time of connection they promised **mbps and we are getting only *mbps. It has been * months we are regularly complaining about internet speed, they don’t take my issues seriously and they neither come to resolve speed issue. The same...
Aug 07, 2020 by Piyush Mandot
Non Delivery of Service took additional money but didn t activate (GTPL BROADBAND AHMEDABAD) Closed
*. Dec **st, I put a shifting complaint online on a call with GTPL from my old office to the new office (Piplod to Vesu - Surat) and they provided me a shifting deadline of * days.. *. It was urgent so I took follow-ups * times within the * ...
Aug 06, 2020 by Suraj Gaud
Fraud No Response to Refund Post Cancellation (Atria Convergence Technologies Limited) Closed
I have booked the connection through Agent name Sudhir. First wrong commitment of installation was given to me which they refused to fulfilled post which I have raised cancellation and refund request on **th July with Ref SR**************. I wa...
Aug 06, 2020 by Nidhi Tulsi
Hathway No Internet Access (Hathway Broad band) Closed
It's been more than ** hours, Internet access issue is not resolved yet. I raised the complaint on *th Aug **** and till now internet is down. Its impacting my office work. Resolve this issue ASAP. I called no. of times to Hathway Customer care...
Aug 06, 2020 by Abhishek
Vanshika Itlam pvt limited (Vanshika Itlam pvt limited ) Closed
I have network issue with Vanshika Itlam pvt limited sinces *months. I always file complaint but no solution yet. I asked then for fiber connection but sinces *month they always provide new date and do not give connection. ...
Aug 06, 2020 by Sapna Pawar
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip