Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported ISP Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ISP complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve ISP Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact ISP</b>
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
<b>2. Contact Nodal Officer</b>
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
<b>3. Send a Legal Notice</b>
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya and we will do the rest for you.
<b>4. File a Consumer Forum Case</b>
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Refund not being given on movement to unserviceable area (Hathaway Broad band) Open
I have been using a hathway connection for * months. I recently renewed my plan and have given them * months advance. However, I decided to move to a new building in the same area and asked them to shift my connection. They came back saying are...
Oct 15, 2020 by Divya Bansal
Getting Lower Speeds for 200 MPBS Hathway Broadband Subscriptions (Hathway Hyderabad) Open
I'm Naveen Gogineni, holding account number **********. I'm facing slow issues since the date of activation. And I've raised a ticket on this on the same day. And the same thing is conveyed to the Sales Person. But unfortunately, until toda...
Oct 13, 2020 by Naveen Gogineni
Package plus my security amount not receive (work networking) Open
Hi everyone i had got a call for data entry job as work home on **.**.****. And they said to pay only *** and it is refundable and also it is valid for * months and your salary package is *****. but i accepted only on *.**.****. i have finishe...
Oct 13, 2020 by Santhi
Service issue and wrongly collected amount (Act Fibre Net) Open
Payment- Ref: #*********************************** payment date-** sep **** **.** PM Dear Sir, I have wrongly guided with ACT fibre team and charged Rs.****/- for providing The connection. I have made the payment on ** sep **** but as on to...
Oct 12, 2020 by Gantenapalli Ravi Kumar
Hathway Braodband Connection in not activate after payment (Hathway boradband) Open
I have requested to renew my Hathway Broadband connection on the *th of October, they asked to make payment to initiate the process and the connection will be installed within ** hours. After ** hours I tried to connect with customer care but t...
Oct 12, 2020 by Aitish Dhiman
Service not rendered (Atria Convergence Technologies Pvt Ltd) Open
In continuation to the previous complaint I took the service on march **th and the very next day, the technician told me it's a router issue. I reached out to the company several times. Now, on oct *th, the router was finally changed. I am ...
Oct 10, 2020 by Purnima Bhansali
GTPL Neither providing services nor giving refund (Gtpl Broadband) Open
I booked a gtpl broadband connection on sep ** ****, and paid **** for * months and till now no connection and sales person did not picking up the calls; not providing refund, on their call center number agent told me there is no refund possibl...
Oct 09, 2020 by Sambhav Singh
Hathway broadband Deposit amount refund (Hathway Cable And Datacom Limited ) Open
I asked for new broad band connection with hathway and they said they have only * months plan and *** you should deposit and its refundable,it's a three months plan(June to oct), in mid september my network is not stable and i raised * to * req...
Oct 09, 2020 by Arun
Refund and discontinue the service (Tikona Infinet Private Limited TIPL ) Open
I taken a tikona broadband connection but after using this i realise its not full fill my condition after more and more time i called him but they didn't correct the connection after * month use i called him and told him to discontinue the...
Oct 07, 2020 by Amit kumar
Payment taken but services not delivered (Comway broadband) Open
I applied for comway broadband connection on **th September. Company send its executive and I submitted all the documents and payed rupees ****(**** installation charges and **** * months internet charges) to him. He promised to install wifi co...
Oct 03, 2020 by Abhilash Sagar
No respect for the customer who had paid in advance (GTPL BROADBAND PVT LTD) Open
I wish to complain about the broadband service provider in Bharuch (GTPL Gujarat). As its been almost * month and still they are not able to shift my broadband connection in the same locality as they had already done the survey and confirmed t...
Oct 03, 2020 by Bhavika Neeraj Karwade
Tikona Refusing to disconnect broadband connection (Tikona Infinet Private Limited TIPL ) Open
For my Tikona broadband connection ID :********** I raised a connection termination request on **st Sep **** (Received online request no :*-**********)but that they did not disconnect in * days as mandated by TRAI. After that I raised an app...
Oct 03, 2020 by Tanuj Kashyap
NOT PROVIDING WIFI PASSWORDS AND NO RESPONSE FROM CUSTOMER CARE CENTRE (Hathway broadband and internet hyderabad) Open
Respected sir /madam my name is y.sandeep r/o h.no.*-sca/***/***,nizampet village,hyderabad-******. I am taken new broad connection in HATHWAY through phone call by sending all my required documents.the connection was is given immediately after...
Oct 01, 2020 by YANAMADALA SANDEEP
Broadband provider not refunding money (hathway boardband) Open
I have taken Hathway broadband connection. Paid * months in advance. There has been no internet for *-* days. Company is neither fixing it nor giving refund despite several complaints...
Oct 01, 2020 by Suvendu Mohanty
Worst service of Excitel (Excitel) Open
I am the excitel customer since * years. But this time, excitel is giving its worst service ever. I am complaining since ** days, and every the next morning, customer care calls and asks me to check the speed. I told them alot of time that spee...
Sep 30, 2020 by Aakash Gupta
Act Fibernet Refund not done (ACT Broadband) Open
Before taking the connection I clearly explained my job profile and how the internet will play a crucial role. I shifted from Hyderabad to Vijayawada on **.**.** and took the connection by paying **** for * months on **.**.** at *.** pm and th...
Sep 28, 2020 by venkatesh
Internet Service Provider didn t resolved my internet offline issue (Comway broadband) Open
It's been * months since I'd intalled Comway broadband in my home in Kanpur. At first, I didn't faced any internet issues but after * month passed, I started facing a lot of issues with Comway Broadband. I had faced *-* times Internet offline ...
Sep 24, 2020 by Yash Raj Saxena
No Internet no refund Technicians company not responding (Hathway boardband Hyderabad) Open
Recently I have taken connection from Hathaway . For the past couple of days I'm not getting internet. Earlier I have raised issue for speed and for the same technician has done some setups and mentioned he would send an executive to home addr...
Sep 24, 2020 by Sriram
I am not getting Internet properly (DVR broadband Kurnool) Open
one month back I took DVR broadband connection but they are not providing net properly even though I gave complaints number of times to resolve my problem their wards no proper response and they took temporary action only , so that I am unabl...
Sep 22, 2020 by Duddekunta Sreekanth Reddy
Unstable Internet Connection (GTPL BROADBAND AHMEDABAD) Open
I have lodged several complaints against an unstable internet connection to my broadband provider GTPL. In the middle of COVID-** pandemic , one cannot survive without a stable broadband connection.I have drained enough of my time in complaini...
Sep 22, 2020 by BONEY UPADHYAY
BSNL not delivering promised speeds as per Superstar 300 Broadband Plan (BSNL Broadband) Closed
BSNL is throttling broadband speed at *Mbps whereas the promised speed as per Superstar *** Broadband plan is **Mbps. Since the time I've activated this plan, I've never received the promised speed of **Mbps. Previously I had raised a co...
Aug 01, 2020 by Mohammed Tauseef Naveef
Wire Torn Off and not replaced since a month (GTPL) Closed
Since more than a month we are requesting GTPL team to replace the torn off broadband cable, but no technician has turned up. Pathetic Service....
Jul 30, 2020 by A
Need refund (GTPL BROADBAND AHMEDABAD) Closed
I have paid **** for ** Mbps plan but i am not getting even * Mbps form starting of the plan at * months ago. I need a refund. ...
Jul 29, 2020 by Dhruv Joshi
No Internet Connectivity for last 4 days (Excitel Broadband Private Limited) Closed
Excitel Broadband has been fooling people by charging full amount but not providing services at all. My internet connection went down *th time in last ** days. Every time it goes up after *-* hours but this time it went down on **-Jul-**** (S...
Jul 29, 2020 by Ankur Saxena
Refund (ACT Broadband) Closed
Due to very poor speed and frequent disconnect after lot of compliants nd service request we disconnected the act at ** June ****.still we received a single call from act side. We have been tired a lot to talk to customer care but it couldnt co...
Jul 28, 2020 by Archana Reddy
Hello sir I have purchased gtpl broadband 1 mo nth ago for rs 5500 plan was 40 mbps unlimited for 1 (Service) Closed
Hello sir, I have purchased gtpl broadband * month ago for rs ****/-plan was **mbps unlimited for * year.But after installation the broadband is not working properly. it is not working for * June to till today.customercare is not picking my pho...
Jul 27, 2020 by Chandrakant Bilwal
SLOW SPEED (GTPL) Closed
FROM DAY ONE BROADBAND SPEED IS SLOW. I COMPLAINT MANY TIMES ABOUT IT BUT THERE IS SUCH BAD RESPONSE FROM GTPL OFFICE....
Jul 26, 2020 by GAURANG PATEL
Harassment and misleading information (Ace Fiber) Closed
I wanted to get a network connection for working from home conditions. The provider gave misleading information that the service would be provided at an agreed time, however when we tried to reach him, he did not pick up our calls. After giving...
Jul 26, 2020 by Kumar Snehansu
Refund not received (Youbroadband wifi) Closed
It's been * months since cancelled my plan but refund amount is not yet received...
Jul 22, 2020 by Kondaveeti Aarthi
Frequent problem of internet service (fibrenet broad band meerpet rangareddy ) Closed
frequent problem of service, frequentl net got diconneccted, evey time during market trading hrs and during night time facing so much problems form the past one year , they are very least bothered for service what they have to provide....
Jul 22, 2020 by n .j.ravi kumar
Deficiency in provisioning of internet service (Hatway broadband internet services) Closed
I have internet connection from Hathway broadband internet services in Surat having account no. **********. The plan name is GPON FREEDOM *** MBPS.at the time of purchase of the plan it was promised by sales executive that the internet speed wi...
Jul 22, 2020 by R B Singh
INTERNET RENEW (Hathway boradband hyderabad ) Closed
My name is syam kumar... I got call from hathway internet lady she has offer me to resume your connection with today offer is there for * month ***/-, so i accepted the offer for one month. then she has sent UPI link and i paid ***/- few days...
Jul 21, 2020 by SYAM KUMAR G
Delaying in new connection of internet (GTPL) Closed
Before ** days we have paid the money(****/-)of our internet package of 'fiber optic conection(**mbps)', but still today no one came for the connection of our internet. And we are inneed of fast internet at our home. So connect the internet ...
Jul 21, 2020 by Mustafa Saiyed
Installation issues (Hathway Chennai) Closed
Hi I have purchased Hathway Broadband new connection on **.**.****. At that time Sales Rep assured me that installation will be done within two days despite prevailing pandemic issues. It has been ** days from purchase but installation not do...
Jul 16, 2020 by Ramakrishnan
No information (Youbroadband) Closed
I have paid for * months plan on July *st around **** Rs. The person who arranged for this informed that I'll get a new connection in ** hours. It is now ** days, I have not received any update. I kept calling customer service and they are inef...
Jul 16, 2020 by Manasa
Broadband Internet connection (Hathway Hyderabad) Closed
Braodband connection is very unstable with low speed and frequently getting disconnected. Hathway Customer care is careless and irresponsibly closing the complaints without resolving and my son has lost online classes since * days and is contin...
Jul 16, 2020 by Chitrapu Hema Sri
Internet not working (airlink company) Closed
my internet is not working from more than * week, this has happened before many time but there is no service given by the Internet service provider in spite of complaining severaltimes. Please i want my internet to get started....
Jul 15, 2020 by rishabh todi
Payment done but still not acknowledged (Hathway braodband Bangalore ) Closed
I have paid the bill amnt of ***₹ on our due date, i. e, *th july but still they haven't acknowledged this, from past * week I have been struggling to get my services back, they are not responding to my requests, instead they are behaving ver...
Jul 15, 2020 by Sakshi Sinha
Internet connectivity issue not resolved even after 4 days (ACT Broadband) Closed
I use ACT Broadband and the internet connectivity has been lost for the past * days (**th Jul **** - Till date). Every time I've called the customer care I've been told that the issue will be resolved by the end of the day (since the first day)...
Jul 15, 2020 by Pradeep Kumar N
ACT not refunding my amount after disconnection for monthly plan (Act Fibernet Bangalore ) Closed
I Have Been Using ACT Broadband Internet Connection Since *.* Years. Due To This Lockdown Situation I Am Leaving Bangalore City. Now I Have Placed The Disconnection Request And The Disconnection Request Was Taken By ACT. By Mistake I Have Made ...
Jul 14, 2020 by DHIMAN GHOSH
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip