Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported ISP Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ISP complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve ISP Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact ISP</b>
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
<b>2. Contact Nodal Officer</b>
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
<b>3. Send a Legal Notice</b>
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya and we will do the rest for you.
<b>4. File a Consumer Forum Case</b>
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Continued Disruption of Internet Services and Misrepresentation of Complaint Closure Dates Hathaway (Hathway boardband Chennai) Open
I am compelled to bring to your attention the egregious actions and fraudulent practices I have experienced with Hathway, a service provider I trusted for reliable internet connectivity. Despite repeated attempts to resolve the persisting is...
Jan 02, 2024 by RANJITH SURAM
Hathway boardband Cheaters (Hathway boardband Chennai) Open
Taken new hathway broadband prepaid connection from sales team of hathway after they promised me that the modem is FREE TO USE. Also thay said that Rs. *** is required as refundable modem deposit which will be returned immediately after clos...
Jan 01, 2024 by Vijay Anand. B
Internet connection not working from 14dec2023 (Hathway broadband chennai) Open
Internet connection loss of signal from **-dec-****. First Complaint registered on **-dec-****. First Complaint and subsequent complaints gets marked "resolved" automatically, by hathway. Hathway hasn't communicated about downtime, or expected ...
Dec 24, 2023 by Kirubakaran
No Internet connection (Excitel Broad Band) Open
They’ve taken the money setup up system but every month for **-** the internet doesn’t work. I keep following up but no one responds. ...
Nov 24, 2023 by Ayush Goel
Internet services not given (One click Internet services ) Open
I took internet connection for a complete year , but after * months of service this company stopped my internet services and stopped taking calls. Now when I am asking for give my payments back they are not taking calls. ...
Sep 28, 2023 by Jitender Sharma
No Internet Service (Hathway boardband Chennai) Open
On thursday I raised a complaint that there is no internet service and raised a ticket. Its been * days no acknowledgement of the incident and no one contacted to fix the issue even after calling the customer service daily. And the only answer ...
Sep 25, 2023 by Raja Ravi
Internet connection is deactivated (Act Fibernet Bangalore ) Open
I got Act service reconnection on **th August by paying *month subscription for Act Premium Combo. At the time of connection they said that relocation charges will be waived off if I go for *month subscription plan which includes OTT apps. As p...
Sep 25, 2023 by Jagadish Reddy R
Refund Not Provided (Nnnow (arvind Internet)) Open
Subject: Urgent Complaint Regarding Order No. O****** Dear NNNOW Customer Service Team, I hope this email finds you well. I am writing to express my extreme frustration and disappointment with the customer service experience I have encoun...
Sep 04, 2023 by Ritesh Mehta
Cable Network (Tanuku Communication Network TCN ) Open
Dear Sir/Madam i am victim by Tanuku Communication Network (TCN) Cable operator Geetha Sai Cable Network suddenly disconnect my cable connection due to unknown reason many times we asking he hasn't respond. i attached my last paid bill for your...
Jul 17, 2023 by Suresh kolla
Recharged but didn t get plan benefit (Allaince Brordband Pvt Ltd ) Open
Recharged of Rs *** on *st July' ** and the plan named was Launcher. That plan had **mbps speed with unlimited internet facility along with live tv and free subscription one month free Hungama subscription. I had raised a ticket with alliance b...
Jul 16, 2023 by Amit Hazra
Payment for Jio fiber deducted twice in May (Jio Fiber Reliance Jio ) Open
I had paid **** on May **th to Jio fiber via gpay ****/- as a part of ****/- plan. Amount was deducted from the bank but not received here. After enquiry I cam to know that the amount was successfully credited into jio account. Transactiin id a...
Jun 24, 2023 by Rakhi Srivastava
Refund not done (Act Fibernet) Open
This company employee made me to pay the connection payment and then neither they did the broadband connection nor they refunded the money.. it's been * days and still they didn't refunded neither they connected the broadband connection....
May 15, 2023 by Shivani Yadav
Refund for Months not used (Act Fibernet Bangalore ) Open
I have paid for a * month broad subscription (March to May ****). I had asked the sales person to whether a monthly invoice will be provided with instead of the combined invoice for which he said yes. Beginning March **** I called up the suppor...
May 08, 2023 by Riza Baksh
Refund is not being processed (Act Fibernet Hyderabad) Open
I've been facing multiple issues with broadband multiple times over * months. Moved to Airtel Xtreem Fiber and asked ACT to disconnect my connection twice from ** to ** Feb ****. The representative has confirmed that service will be discontinue...
Mar 13, 2023 by Benny Joseph Perepogu
Internet is not working for ten days (Net Plus Broadband Connection) Open
I have taken Broadband connection of Netplus and on */**/**** I had told the diler of netplus that if I want to shift my house to another place, then shift my connection there, he asked for *** rupees for the shift. But today will be **/**/****...
Feb 18, 2023 by Puneet Singh
Airtel broadband not working for last 3 days (Airtel ) Open
My broadband suddenly stopped working day before yesterday. I have made more than * calls since then and each time my problem is escalated to their local engineering team. It has been * days and I have not received even a single call from the t...
Jan 11, 2023 by Ashish Singhal
Extremely Degraded Internet Connectivity Service from DNAGoa (Dna goa broadband) Open
Since renewing my internet service on Sep **** there have been many disconnections lasting from hours to over ** hours. Repeated complaints were recorded but time after time the same type of breakdown would occur. I warned DNA Goa I would have ...
Jan 05, 2023 by Frederick Fonseca
Refund not received (Hathway Chennai) Open
My hathway a/c no ********** broadway connection was canceled and they collected back their modem on */*/****. They have promised to refund my SD amount of Rs***/- My bank and all required details were submitted but the amount is not received. ...
Sep 29, 2022 by A R Ananthakrishnan
Service not working and no one is solving my problem (Timbl Broadband Internet Service Provider (isp) Timbl) Open
I ordered a timbl wifi on */**/**** and till then I'm facing very much problems... They don't give proper service till then I'm facing connection issues many times, when i call them they never receive calls and they never join customer suppo...
Sep 23, 2022 by Rahul Chaudhary
Connection closure not done and asking for payments (Vodafone) Open
I have already asked vodafone to close my number account and they have not done it for past * months and asking me due that I have not paid my monthly bills. totally unfair I have answered *** of calls for them...
Jul 21, 2022 by Ananth
Connection disconnected even after bill payment (ACT Broadband) Closed
Customer care person would say A max *** and activate Amax *** without intimation and which cost around *** but they charged ****...
Sep 02, 2021 by Srinivas
No service No refund Only fake promises (GTPL BROADBAND AHMEDABAD) Closed
On ** July, ****, I registered for GTPL Broadband connection. The sales agent came within * hours, in the evening. He took advance payment of Rs ****, ***Mbps plan for * months. He promised that the connection will be provided in *-* days. ...
Jul 20, 2021 by Shami Manohar
Jio Fiber Installation Not Done (Jiofiber ) Closed
This is with respect to my order reference number NO****HX**FB , Registered mobile number ********** The kyc was done at **:**am on **th July after which the representative Mr. Harsh Aggarwal informed that the installation will be done today an...
Jul 11, 2021 by Shrey Krishna
JIO FIBER WORST SERVICE (Jio Fiber) Closed
Jio sales man mujipur rehman came to my house himself and forced us to make a sale for the new postpaid connection plan jio introduced. I PAID FOR * MONTHS(****) on Saturday **th. They promised same day installation. Monday i called them , he s...
Jun 23, 2021 by Ashutosh Jha
Package not delivered (Act Fibernet) Closed
I have ordered router by using act Fibernet app. It’s been ** days there is no confirmation on that. Customer support are not responding properly. It’s very bad experience with this act ...
Jun 19, 2021 by Rakesha
Poor Internet service and Poor customer service (Hathway Broadband Mumbai) Closed
We are reaching out to you in the hope that our issue would be resolved or we come up with resolution. We have been reaching out to every contact provided in this organization that includes the Nodal Officer as well. Yet we are facing issues at...
May 05, 2021 by Frankie Nevis Dcosta
Bill Payment (Netplus Broadband) Closed
I'm an existing customer of netplus customer ID **********. I have done the payment for my bill on * Apr. **** but payment is still is showing as pending in the portal. I have contacted the customer. They said your payment is pending. I have se...
Apr 12, 2021 by Rohit Garg
SPEED ISSUES AND PACKET LOSS (Hathway Broadband Mumbai) Closed
FACING CONSTANT SPEED ISSUES WITH HATHWAY BROADBAND. PLAN IS FOR ** MBPS DOWNLOAD SPEED AND ** MBPS UPLOAD SPEED. BUT THE CURRENT SPEEDS ARE ** MBPS AND *.** MBPS RESPECTIVELY. ALSO THERE ARE FREQUENT PACKET LOSSES AS WELL. CALL APP AND TWITTER...
Apr 10, 2021 by Mahendra Bindra
Bill payment (Fast way broadband ) Closed
Broadband net plus connection is not working my ID ********** my all bill is clear. Time to time But net is no working plz start my connection as soon as possible. ..Very bad experience... My dues is all clear.. But... No ac...
Apr 08, 2021 by Gagan deep sharma
Not refunding my money after connection is not feasible (Hathway broadband and internet hyderabad) Closed
After initial payment of INR ****.* on **th March ***, They said connection is not feasible in our location and said amount will be refunded back in ** working days. I waited and did not receive the money so raise another complaint on **th Mar...
Apr 07, 2021 by Suresh kumar janipalli
New internet connection not given (Jio Fibernet Hyderabad) Closed
We paid the amount for new connect on **st March ****. The person told connection will be given in *hrs. Today the date is *th April ****. Till date we didnt receive connection. It is becoming tough for us to work from home and attend online cl...
Apr 06, 2021 by Vinayak kayal
Service Provided is Awful (Hathway) Closed
I have obtained for Hathway connection in the month of February. The service way awful and in every week there will be internet failure and the customer care will have no clue on that. On the top of that they will talk to you very rudely and e...
Apr 05, 2021 by Gourav Patnaik
QUOTATIONS NOT GIVEN DESPITE 45 DAYS OF RIGOROUS FOLLOW UPS (Hathway broadband) Closed
RAISED A QUERY WITH HATHWAY ASKING THE QUOTATION OF **,** AND ** MBPS OF UPLOAD SPEED. DESPITE *-* DAYS OF RIGOROUS FOLLOW UPS THE COMPANY IS FOOLING ME AND NOT PROVIDING SOLUTION OR CONTACTING ME. REQUESTING THE COMPANY TO SHARE THE QUOTATIO...
Apr 03, 2021 by Mahendra Bindra
Broadband Not replaced with newer version as promised (Hathaway Broadband) Closed
I have been facing latency issue since last November and I was promised by Hathway network provider that they will replace my older version modem to multi bandwidth type. A case was opened by a representative on ** November ****. Since then, I ...
Apr 01, 2021 by Vigneshbabu A
No service no response no refund (hathway indore) Closed
No service from last *days No replies over email Replied over Twitter but no help till now Customer care not connting instade saying to call own number. More than a month I had no service that said to extend in next billing cycle but not ...
Mar 29, 2021 by SANJAY TIWARI
Hathway broadband (hath way broadband) Closed
I had hathway Broadband connection #**********. Customer care called me every month, they will provide excellent offer going on (false promise) to recharge . i decided to disconnect and i have informed sent a mail also. keep on calling me fr...
Mar 23, 2021 by Balamurugan
New connection requested failed to give connection (Act Fiber Net Bangalore) Closed
Hi Every one, I am posting regarding my issue with ACT fibernet team, When the sales person contacted me he told that service is avaliable in my area and plans were discussed and we have proceeded for the payment. He promised me that It ...
Mar 19, 2021 by Ashiq
Account not closed and they are threatening for legal and demanding money again and again (Hathway Hyderabad) Closed
I am not using hathway since * or * months because they are not providing service in my new area. they called me in January **** and asked to pay the penalty otherwise i could face legal notice. I paid and they promised to close my account. Bu...
Mar 18, 2021 by Mohammad Faisal
Harassment call from Hathway (Hathway) Closed
I've disconnected Hathway (after using * years with prepaid subscription). I've informed them and disconnected the service. Calling * times a day from various numbers and asking me to renewal. Blocked almost ***+ numbers....
Mar 11, 2021 by Dominic Mathew
Harassing via calls (hathway boardband) Closed
It's been a year that I've changed my connection but still these Hathway people keep calling me *-** times in a day! I've told them a thousand times to stop calling but the haven't stopped. There's a limit to everything which these people hav...
Mar 11, 2021 by Mohit Mohta
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip