Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
<b>- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?</b>
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="home appliances complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Home Appliances Companies of India</b>
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Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
<b>Philips:</b>
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
<b>Whirlpool:</b>
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
<b>Samsung:</b>
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
<b>LG:</b>
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
<b>Haier:</b>
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
<b>Godrej:</b>
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
<b>Bajaj:</b>
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Most Common Issue Reported for Home Appliances Complaints</b></p><p class="artpara" style="margin-top:-100px !important;">
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
<b>Faulty Appliances:</b>
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
<b>Refused Replacement:</b>
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
<b>No customer support:</b>
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
<b>Refund not received:</b>
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
<b>No service or replacement under warranty:</b>
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to Resolve Home Appliances Complaints?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>Step 1: File a formal complaint with your home appliance company:</b>
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
<b>Step 2: Write to company:</b>
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
<b>Step 3: Send Legal Notice:</b>
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
<b>Step 4: File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
<b>It's Time For The Conclusion</b>
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File your Complaint</a> at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Warranty Fraud (Croma) Open
I Brought a Super General Washing + Dryer with and extended warranty from Coma Andheri West. The machine is still under warranty and is not working properly. I called the service Center to get it repaired which they are unable unable to do as t...
Sep 25, 2023 by Karl Wykes
Inveror battery Reaplacement (Exide Battery) Open
Maine **-**-**** ko battery se sambandhit complain kiya tha jiske bad unke inginier ke dwara **-** ** ko bataya gya ki battery ka reaplacement hoga lekin is ke bad bar bar dukandar our company se agrah karne ke bad bhi battery nahi uplabdh ho r...
Sep 23, 2023 by Ravi Prakash
Non working of sony 50 UHD smart LED TV (Reliance ResQ) Open
I have lodged complain for non working of sony LED TV(screen display issue) on **/**/**** no action take. On **/**/** once again lodged the complaint. Again no action. After lapse of ** days neither representative has consulted me nor my issue ...
Sep 07, 2023 by PANKAJ KUMAR PANDAY
Waiting for service from 1 Month (Voltas Ac ) Open
My Service Request Number is: *********** I have raised complaint against my ac is not cooling, and for that *-* times engineer visited but my ac is not fixed yet and it's more than a month. All they are just making fool to customers by the na...
Aug 28, 2023 by Ravikant
Recurring gas leakage of Hitachi split AC 1 5 Tons (Hitachi Ac) Open
I installed Hitachi split AC *.*Tons, model no. RSNG***HCEA, Serial No. SE***A***** at my residence in Indirapuram in year ****. Within a year in ****, i refilled gas due to leakage in outdoor pipe which was repaired by brazing. That year it ha...
Aug 12, 2023 by RAMANUJ GOHAIN BARUAH
My frige not working totally stoped (Whirlpool) Open
Bad experiences I buy u r wahoppl frige model number ***** if INNCNN*** last year Feb * ** **** date on this day ** ** **** it's fridge cooling gas not working when I rech to shop they say it's cost will bee *k to repair but no garenty soo ...
Jul 30, 2023 by Mogal moulali
RO complaint 5 times in 5 months (RO Aqua Services) Open
RO bought in February. It keeps leaking. Even after repair it works for *-** days and again starts leaking. Now due to leakage within * months RO has completely stopped working. No support from company. We are now forced to consume Bisleri wate...
Jul 29, 2023 by PAJ
Supplied a brand new damaged refrigarator (Whirlpool India) Open
Purchased one two door refrigerator from M/s Great Eastern Retail Pvt. Ltd. Kolkata. when received the product after * days it is not functioning, I need an immediate replacement as soon as possible. ...
Jul 22, 2023 by Nilima Bakshi
Trouble due to Microtek make inverter not working (Microtek international pvt Ltd) Open
Microtek inverter not working.Inverter is idle. We are facing too much trouble in power cut. Sometimes it was flashing and bipping suond observed.while running fast to stop inverter, myself fallen and pains began to wrist. Wife' is mentally ...
Jul 07, 2023 by Vijaykumar Dnyandeo Sawant
Fraud harrasment of customer faulty ac no response of complains (Lloyd AC) Open
I purchased a lloyd * ton ac model no GLW**C*XWSMR on * june **** from kashika enterprises sunderpur. From the day i have been in trouble becos the Ac was not cooling, no water dispensing. Initialy i contacted the shop they changed the product ...
Jun 19, 2023 by Anita kumari
No service and low quality products (Ankur Traders And Enginers Private Limited) Open
we perched a ** kw hybrid inverter with ** battery and ** kw solar panel for our customer, and we installed it at customer site, from the starting system was not started, that time within * days company send service engineer and solved it, ...
Jun 10, 2023 by RBSM Electronics Pvt Ltd
Fraud done by Daikin AC Technician (Daikin air-conditioner) Open
Hello Voxya Team, I want to complaint against Daikin AC service because his technician was cheated me on **th April ****. Due to some problem in AC, it was not working properly so I called to Daikin customer service(**** *** ****) to regist...
Jun 10, 2023 by Neel Darji
AC not being serviced (Voltas Ac ) Open
I am facing problem in my AC voltas . Voltas customer care not take action, only take more time but result is zero . In my AC indoor part colling condensar is lek . I want to change the colling condensar in my indoor part. This is my complaint....
Jun 05, 2023 by Dheeraj kumar
Warranty denied (RELIANCE DIGITAL ) Open
I had purchased Samsung air conditioner from Reliance digital retail store last year in April. They had sold me the same with an offer which mention * year warranty on various components including Gas recharge. The same was mentioned in the inv...
May 29, 2023 by Vinod KG
I have bought Panasonic AC on **th May ****. Still AC is in warranty and even I have extended the warranty for another * year because of this issue. From day one only I was facing water-leakage and Cooling issue. Multiple times (*) I raised com...
May 26, 2023 by Saurabh Kumar
Faulty refrigerator (Samsung) Open
I bought Samsung refrigerator side by side door in March **** and with in **-** months after the purchase compressor stopped working , it was replaced and changed and after few months in august it September **** gas got leaked and there was no ...
May 23, 2023 by Mayur Hada
Amount not refunded (Symphony air cooler) Open
I booked air cooler on line in symphony web site and paid rs. ****/- and on **.*.**** the item was delivered.On opening the parcel the water tank was damaged and I raise a complaint in compnay website. on **.*.**** the warehouse personnels came...
May 14, 2023 by G Sivaramayya
Discontinued Model of TV sold to me without warranty (Ms Ankur Electrical Noida) Open
I bought a **" Haier TV on **.**.**. I was talked into buying * years' extended warranty (from **.**.** to **.**.**), from a third company. When I checked for the manufacturers' warranty from the date of purchase, I discovered that it was a dis...
May 05, 2023 by Cdr. KK Varma IN (Retd)
Faulty product delivered (S K Electronic) Closed
Faulty product delivered to the customer and on asking for refund denied for the refund stating refund policy is not applicable. Faulty product purchased is ** inch Sony Smart TV from S K Electronic on *-**-**** for Rs. *****/-....
May 10, 2019 by Asish Choudhury
AC cooling is not proper (Voltas Inverter AC) Closed
I had purchased voltas AC on date **.*.****. Now the cooling is not proper. I had logged complain several times but my complaint not shoot out. ...
May 09, 2019 by Priyadarshi amaresh Samantaray
Give old refrigerator instead of new (Lg Refrigerator) Closed
Calling no - ********** Name of The Company - LG Store DLF mall Type -refrigerator Date of Purchase - **/**/**** Amount paid- EMI - ( **,*** /- paid ) Complaint no. (mandatory) - RNP************ Problem details - I had purchased a ref...
May 09, 2019 by Ankur Gupta
Installation problem and no one ready to answer (BPL) Closed
I ordered a BPL washing machine from Amazon.in on **th April ****. Order #*****************. It was delivered on **th April ****. As per Amazon within ** hours installation will be done by BPL. I contacted BPL multiple times via call and e-mai...
May 05, 2019 by Nitish Wadhwa
Company did not took any action on technician (Whirlpool India) Closed
I bought Whirlpool White Magic Royale *.*kg **th April ****. The product is very good and satisfying. July **** I faced a small problem in my machine and I rang up to customer care service. They send a technician, he came and solved the problem...
May 03, 2019 by Asma Jabeen
Manufacturing defect in AC (Hitachi Ac) Closed
I had purchase Hitachi ac on *.*.****. From day one its have some sound issue I had to speak everybody but not getting any support....
May 03, 2019 by Abhishek bhandari
Warranty not honoured (Reliance Digital) Closed
I bought one Reconnect-** FHD LED TV - RELEG **** Serial number ************** from Reliance Digital which is under warranty up to December ****. This TV stopped working and matter reported to customersupport@resq.in on **-**-**** and subseq...
May 02, 2019 by Bhupender Sangwan
AC not working (Voltas) Closed
As purchased new Volta's inverter ac on dated **-**-**** but it is not working. It is not able to cool room size **×** sq ft and also complaint logged for this with the company with a complaint no: ***********. They visited and also they agree...
May 02, 2019 by Sangeet shrivastava
Replacement of defected water purifier (Eureka Forbes) Closed
This is brought to you kind notice that I have ordered Eureka Forbes Aquasure from Aquaguard Splash RO+UV+MTDS *-Litre Water Purifier on dated **th Feb **** from Amazon and delivered on *nd March ****. The water purifier has been installed on *...
May 01, 2019 by Chet Ram
AC not being fixed by company service provider (Samsung Ac) Closed
AC not being fixed by the service provider (Samsung AC) despite being under free service and the repair person is falsely claiming **** rupees of charges saying “have to change some parts” but my AC is still under warranty period & the sell...
May 01, 2019 by Rajesh bahadur singh
Bad service provided (Voltas Ac ) Closed
Very bad service provided by the service centre. I am filing a complaint about last ** days and no one came here. Mobile no. of the service centre is **********....
May 01, 2019 by Manjeet
AC not properly installed (LG Electronics) Closed
I have purchased AC from LG Electronics on **/**/**** and has been installed by Angamaly LG service centre. While installing the unit they made a wide hole in the wall for inserting the pipe inside the room and left this hole unclosed. Now the ...
Apr 30, 2019 by Praseeda P K
No service given (Hitachi Ac) Closed
I have bought Hitachi Split Ac last summer on ** June **** and it's still under warranty. I called them several times for service last year but no one turned up. Now in starting of summers, I called these guys again for the service this time th...
Apr 28, 2019 by Anil Kumar
Horrible after sales support (Propello) Closed
I had purchased a Karvy Water purifier from the fraud company in ****. Since then, I have always taken their AMC. My machine is out of order since **th March **** and its over a month now. I have lodged repeated complaints with their toll-free ...
Apr 26, 2019 by Anupam Chatterjee
Service not given (Lloyd) Closed
I purchased a split ac of Lloyd. That's warranty is * years. But there are lots of problems coming. There is gas leakage in * years. The technician came and took a charge of gas installation **** Rs. But the problem is the same as previous....
Apr 25, 2019 by Amit
Product stopped working in 2 years (Symphony) Closed
I bought a cooler symphony storm **i in June ****. It was making a huge amount of sound in its motor. I called the company and they came and said its normal. After one year I called again as the fan motor stopped. They repaired it but I asked t...
Apr 22, 2019 by Kushagra Rawat
RO damaged by repair guy (Ganga RO) Closed
I connected to Ganga RO customer service in order to change the membrane (filter) of my RO. One service guy came to fix the membrane but due to lack of experience, he fixed the membrane with leakage. Which result short circuit in my RO and RO a...
Apr 19, 2019 by Pradeep kumar
Regarding the repair of new TV (Sony India) Closed
I had purchased an LCD tv of Sony in September ****. After two years of purchase, there was flickering on the screen on and off. When I contacted customer care they told me to make changes in settings and it got resolved, but since the past six...
Apr 17, 2019 by Rajkumari
Coupons not accepted (Big Bazaar) Closed
I could not use my big bazaar coupons card more than ***** at Big bazaar Dibrugarh Assam. So that I would like to know regarding this matter. More than ***** amount is not access also not written at coupons....
Apr 16, 2019 by Bisohang subba
Worst service by the company (LG Electronics) Closed
I have been using LG TV since **** Feb. I'm facing issues continuously with the TV. There are around *+ complaints logged so far within * years and * complaints logged for the display alone. Also, the panel has been changed twice. Since I have ...
Apr 12, 2019 by Saravanan dhandapani
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip