Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
<b>- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?</b>
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="home appliances complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Home Appliances Companies of India</b>
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Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
<b>Philips:</b>
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
<b>Whirlpool:</b>
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
<b>Samsung:</b>
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
<b>LG:</b>
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
<b>Haier:</b>
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
<b>Godrej:</b>
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
<b>Bajaj:</b>
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Most Common Issue Reported for Home Appliances Complaints</b></p><p class="artpara" style="margin-top:-100px !important;">
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
<b>Faulty Appliances:</b>
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
<b>Refused Replacement:</b>
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
<b>No customer support:</b>
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
<b>Refund not received:</b>
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
<b>No service or replacement under warranty:</b>
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to Resolve Home Appliances Complaints?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>Step 1: File a formal complaint with your home appliance company:</b>
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
<b>Step 2: Write to company:</b>
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
<b>Step 3: Send Legal Notice:</b>
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
<b>Step 4: File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
<b>It's Time For The Conclusion</b>
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File your Complaint</a> at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Washing machine repair complaint (Willet Washing Machine ) Open
Hello.. This is willet company washing machine purchaser who is suffering now, because our washing machine got damaged(not physical damage only gear box is not working) and I have complained about it almost * months before but not solved my pr...
Feb 28, 2024 by Altaf
Faulty Product Unethical After Sales Services (Havells India Limited) Open
I purchased three, HAVELLS Efficiencia Neo, **** mm BLDC fans in May ****. The product is under * year standard comprehensive warranty offered by Havells India Ltd. The fans are having repeated operational / functional problems pertaining t...
Feb 21, 2024 by Nitin Dudeja
Warranty (Croma A Tata Product ) Open
Maine ** december **** ko croma showroom se * tv ** inch ka liya tha jisme * tv kharab nikli jiski complaint ** december **** ko kiya tha abhi tak ** se ** bar complaint karne ke bad bhi company ka koi response nahi hai to mujhe company ke uper...
Feb 20, 2024 by Gulam mustafa thekiya Thekiya
Service not provided (Eureka Forbes) Open
Have purchased AMC for water purifier service but instead of providing proper service and replacing filters a technician has damaged existing purifier and closed ticket. Have raised other service request immediately which is assigned to him aga...
Feb 20, 2024 by virupaksha
AMV exists for Washing machine but company not attending (Whirlpool Automatic Washing Machine) Open
AMC for Automatic washing machine *kg Graphite purchased in Nov **** is valid till Jan ****, A defect emerged on ** Jan **, but company refused to attend on the plea of part becoming obsolete. they want me to accept prorata refund. i have refu...
Feb 17, 2024 by AJIT K BHUTANI
Warranty not executed (Tanishk electronics ) Open
I have brought a electronic weight machine at **/ **/**** and one year warranty is being provided.but it stops working within **days and when I approached the vendor, he is not helping ...
Feb 13, 2024 by Om narayan
Faulty Washing Machine (Whirlpool) Open
*). Purchased on Whirlpool *.* kg with Hard Water Wash Fully Automatic Top Load Grey Warranty: *Years Comprehensive Warranty and * Years on Motor from Whirlpool on **.**.****. IMEI/Serial No: ****************. Invoice is attached with this mai...
Feb 03, 2024 by Arpit Agarwal
Not Accepting Return Request (Boat) Open
Today I received Boat Airdopes Atom ** Bold Blue. First of all it's not working properly, there's Mic issues, sound quality issues. So I changed my mind & request for the return & refund but they are not accepting it. They're asking for replace...
Feb 02, 2024 by Nitin Arvind Vishwakarma
Product has display issue in just 15 days of purchase (LG Electronics) Open
I purchase a LG Nano cell **inch TV on **th Dec and In January **th it has display issue,while I complained service center people trying to convince me that it's outer damage by me or family where as not a single scratch they found in the outer...
Feb 01, 2024 by Sudhir kumar nanda
Glen Make Gas Stove Leaking and no resolution since Nov 2023 (Glen Appliances Private Limited) Open
Dear Voxya team.. Dear Glen Gas Stove Company, MD,Glen, I hope this email finds you well. I am writing to express my concern regarding a matter that has not received a response despite my previous attempts to contact your company. Appro...
Jan 01, 2024 by Praveen sharma
Return product did not received in warranty period and close the ticket (Mivi) Open
I purchased a mivi air bud on date **.**.**** and received the product on **.**.****. There was a problem with my product and I complained to MIVI service center and they assured for repair. I sent the product with my money via courier. They re...
Dec 20, 2023 by Palash Bera
Wrong specification product send (Reliance Digital) Open
I purchase Kelvinator refrigerator from Reliance digital (Goldan Shop ) outlet Dhule. In reliance digital portal refrigerator Width mention ***mm, but while product installing I found that The product width is *** mm. its ***mm larger than ...
Dec 14, 2023 by Devendra Dhakad
My product has a defect So they completed the pickup It is under warranty period It has been more th (Motorola) Open
I purchased a washing machine from motorola. After using it for a year it has a defect. So i contacted them for a pickup. The pickup has completed. It has been ** days. But i didn't receive my refund to my bank account. Please help me. ...
Nov 20, 2023 by Chikkaravikiran
No service provided during warranty period (Havells India Limited) Open
I had purchased the water heater from Amazon in November **** and was the first person to do so, despite there being no reviews. Since it was an IOT water heater, there were issues with the application used to control it, which I ignored as I w...
Nov 12, 2023 by Abhishek Srivastava
Totally disappointed experience with JBL Flip 4 speaker It s the third time the speaker was given fo (JBL Harman) Open
Totally disappointed experience with JBL Flip * speaker. It's the third time the speaker was given for repair and it is still not working!! And you guys are not ready to either give a refund or a replacement. You are not even considering that t...
Oct 23, 2023 by Diya Lakshmi
Unfair Trade practice (Hitachi Ac) Open
I had recently purchased * Hitachi Aircons. I was informed that the installation charge will be around Rs.*** (special offer) and materials cost at actual or market rates. At the time of installation, the technician purchased copper tube and co...
Oct 17, 2023 by Dominic Savio
Product complaint within three months of purchase (Bose Audio) Open
I am a old fan of Bose Audio systems and I bought Bose quite comfort * on **th July, ** via bill no. **** attached herewith for Rs. *****.** On **th july i went back to Croma store from where i bought the earbuds that there is some problem i...
Oct 03, 2023 by Rakesh Sharma
Goods not delivered after taking full amount and saying products have got shipped (S l enterprises aka Wood Stock Factory) Open
I have ordered furniture through online by looking at the Instagram account and they have said the products will get dispatched in ** days. After a lot of follow up they showed the products which I ordered and given a bill saying that products ...
Oct 02, 2023 by Bhargav
PATHETIC AFTER SALES (Hisense) Open
I bought a HISENSE Refrigerator from TATA CLIQ on **May**** and it started malfunctioning within ** months of purchase.I was told that the Warranty has expired and I need to pay the Visit charges and further Repair.I agreed. The first visit af...
Sep 29, 2023 by PARAMJIT SINGH
Bad products (Flipkart) Open
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Sep 26, 2023 by vinod kumar maurya
Not delivered product (Videocon D2h) Closed
I have asked the customer care people to replace the remote on May **th. They have taken a complaint but not responding even after * days....
Jun 01, 2019 by VENKATA SESHU
Damaged AC delivered (Samsung Ac) Closed
I had purchased a Samsung AC on dated **/**/**** from Shree Leela Electronics, Bilaspur, Chattisgarh. This AC has stopped working on dated **/**/****. I informed to Samsung service centre. They came but they are unable to repair it. Please repl...
Jun 01, 2019 by Ena Mukherjee
Faulty product/pathetic service (Panasonic ac ) Closed
Due to lack of time sharing the mail body which I have shared with Panasonic. No revert received yet. I recently purchased Panasonic AC on *th May'**. Just *-* days after installation water started to come out of the indoor unit. However, this ...
May 27, 2019 by Dhiraj Kumar
Repair service not provided (SAMSUNG WASHING MACHINE) Closed
It has been more than a week since a registered a request for repair of my product. Every day I call customer care and get the same reply that it will be repaired the following day. Neither the service provider tried to call me nor reach me. Al...
May 27, 2019 by SURAJ JOSHI
Defective ac received (Voltas Inverter AC) Closed
I purchased ac on ** Apr ** and from next day I observed water leakage. I reported this to call centre * times. The technician came * times and the problem still persists. Finally, a technician from voltas said it is a manufacturing defect and ...
May 24, 2019 by Deepak sharma
Worst and pathetic service from livpure (Livpure) Closed
Whomsoever it may concern: I have more than a *-year-old machine installed at home. Once after the warranty, I have taken the AMC by paying **** INR. Unfortunately, the parts of Livpure use in the AMC are the hopeless, defective and non-reliab...
May 23, 2019 by Pradeep Hosakoti
Airtel TV connection not working (Airtel TV ) Closed
*) May *th *:** am **** complaint no ********. *) May *th *:** am received SMS service engineer will contact. *) May *th ref ******** new complaint. *) service engineer will contact. *) May **th new complaint ref ********. *) May **th assi...
May 22, 2019 by ALICE ABRAHAM
AC service not done (Mitsubishi Electric) Closed
My AC which is only * year old stopped working suddenly. It's about * months we called customer care but still problem not resolved. I caused monetary loss and mental torture. ...
May 21, 2019 by Upma pandey
Wrong product delivered by Orient Electric (Orient Electric) Closed
I ordered * White Aero Slim fan from Orient Electric company website on **th April. The estimated delivery date was the **th of April. First, my delivery was delayed and received on **th April. Out of * fans, one of the fans sent was white marb...
May 21, 2019 by Nidhi Tulsi
Incomplete installation done (Eureka Forbes) Closed
On ** April I purchased Eureka Forbes water purifier from a dealer named Harsha which was to be installed on ** April. But not until ** April and after multiple calls the engineer finally attended. However, he did not complete the installation ...
May 20, 2019 by Ankul Shetty
Warrenty not honoured (Sansui India) Closed
I had purchased a Sansui washing machine from Rajhauns Ahmednagar. But it is giving abnormal sound. The service centre is not responding neither the dealer is responding. One engineer attended the problem but he says that we have to use the mac...
May 19, 2019 by RAKESH GURJAR
Product not repaired (Reliance Digital) Closed
Gas has been leaked since the installation of a.c. I have informed the issue to LG but since the product was bought and installed from Reliance digital store they asked to contact them. I report the issue to reliance on * May **** but they didn...
May 18, 2019 by Som Dutt khajuria
Worst service of Paytm Mall (Paytm Mall) Closed
I ordered Air cooler on Paytm mall. Till today it was not delivered and it was expected delivery by yesterday. I am getting messages daily from the last * days in that message they are mentioning order was delivered by today. I didn't get any c...
May 18, 2019 by Ramya
AC is not working and still under warranty (Voltas Ac ) Closed
I have purchased an ac of voltas company from Akashdeep electronics, railway road, Aligarh. It is not working properly. The coil of the ac is damaged. Still, the company is not solving my problem. ...
May 15, 2019 by Akshay Goyal
TV under warranty not repaired (Videocon) Closed
I purchased a **' LED TV Model No DDBTVVJU**FH**XKH on **.**.**** from Glory Sons, LG-*, */***, Swadeshi Bima Nagar, Soor Sadan Crossing, MG Road, AGRA-* under *-year warranty. The set has inbuilt D*H set top box which is not working since Feb...
May 13, 2019 by Vikas Chanchal
Ac not working (Daikin) Closed
Our Daikin split ac is not working. We have been requesting their hopeless authorised service centre by the name of Lord services based at Malviya Nagar, Delhi. They visit on *th May **** and confirmed to come back the next day. Since then the...
May 13, 2019 by Rachit jain
Ac is not working properly (Voltas Inverter AC) Closed
I have been calling Voltas executives and customer care people but to no avail. Ac is not working properly showing an f* error. Also, it's a brand new AC....
May 12, 2019 by Mohammed Khan
Stabiliser not replaced (Stabilizer) Closed
I purchased stabilizer for AC. The stabilizer was out of order within * week of purchase but not replaced till date. Already * days passed by Jain Enterprises-Rayagada, **********. Without AC it is too much difficult for my family along with ne...
May 12, 2019 by Krishnangshu Das
Missing part in the refrigerator (Whirlpool) Closed
I purchased one whirlpool refrigerator on **/**/**** from Sargam Electronics Showroom, Rajouri Garden, Delhi. After one I saw in whirlpool refrigerator one tray was missing and immediately I called to Sargam Electronics Showroom, Rajouri Garden...
May 10, 2019 by Yes
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