Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
<b>- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?</b>
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="home appliances complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Home Appliances Companies of India</b>
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Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
<b>Philips:</b>
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
<b>Whirlpool:</b>
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
<b>Samsung:</b>
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
<b>LG:</b>
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
<b>Haier:</b>
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
<b>Godrej:</b>
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
<b>Bajaj:</b>
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Most Common Issue Reported for Home Appliances Complaints</b></p><p class="artpara" style="margin-top:-100px !important;">
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
<b>Faulty Appliances:</b>
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
<b>Refused Replacement:</b>
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
<b>No customer support:</b>
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
<b>Refund not received:</b>
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
<b>No service or replacement under warranty:</b>
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to Resolve Home Appliances Complaints?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>Step 1: File a formal complaint with your home appliance company:</b>
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
<b>Step 2: Write to company:</b>
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
<b>Step 3: Send Legal Notice:</b>
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
<b>Step 4: File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
<b>It's Time For The Conclusion</b>
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File your Complaint</a> at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Hitachi split ac complaint (Hitachi AC 02 Tons) Open
Dear sir / madam, This is to bring your kind notice that we had bought Hitatchi AC in the year ****. It’s not even been * years and the AC has stopped cooling. Due to the lack of cooling, a complaint was filed after which the compressor w...
May 27, 2024 by Deepak
Received faulty defective profuct (daikin a c 1 5 tonn 3 star in BEA Show room thenur trichy) Open
We had purchased a Daikin air conditioner on **/**/**** from Flipkart Internet Private Limited. The product was delivered on **/**/**** and delivered product has been not working since the installation. We have repeated lodged service requests ...
May 23, 2024 by Abhishek Deora
No service after sales (Reliance Digital) Open
I bought a brand new TV from Reliance Digital on Bannerghatta Road, Bangalore and the TV was delivered on **-Apri-****. Withing few weeks only, the remote went faulty hence I raised a service request for repair on **-May-****. It has been ** d...
May 23, 2024 by Rahel Khurshid
Eureka Forbes Kordfree NXT rendered useless (Eureka Forbes Ltd) Open
I have been using the Eureka forbes Kordfree NXT vacuum cleaner for the past * year. On regular usage, the handle of the vacuum cleaner broke and is now rendered useless. I had raised * complaints with the customer care. All * requests were clo...
May 21, 2024 by Vijay M
Replacement of the Fridge (LG Electronics) Open
I hearby bring to your kind notice that we have purchased the LG refrigerator, Fridge Model number: GLS***SPZY SHNY STL * S (*** L) on **th of March **** at Infiniti Retail Limited Trading as Croma located in Tambaram Sanatorium, Chennai-*** **...
May 16, 2024 by vimalprasanth c s
Faulty product delivered and pathetic service (Relaince digital Reliance ResQ) Open
Faulty product delivered. No proper installation after paying extra amount. Product repair after usage of * week. Even after reaching customer care through Mobile, resq store, Social media, the only response I hear in * working days from n...
May 15, 2024 by sruthi
Eureka forbes (eureka forbes mop n vac) Open
eureka forbes mop n vac replaced on **-*-**** again several issue several times complain taken casually machine complete stop working service request no CM-******-******* ON ** FEB **** technician not visited and delay and again on other day ma...
May 14, 2024 by saritalohia
Air Conditioner Insulation (Flipkart) Open
Purchased on**-*-**** in flip cart through online. *st insulation did by flip cart insulation team on charging Rs.****/-. They didn't insulate correctly and due to error code CH **, they tried once again and didn't insulate correctly. They told...
May 10, 2024 by Phani gudipati
Faulty service led to RO filters and membrane damage (Kent Ro Water Purifier) Open
The Kent RO engineer visited on ** Apr **** for routine service. Soon, we realised the RO had started rejecting excess water from the outlet pipe. We again called the technician on * May ****. He claimed to fix it but when we observed for anoth...
May 09, 2024 by Sandeep Aggarwal
AC No delivery and Unresponsive (Panasonic India ) Open
AC booked on Apr ** and not delivered yet despite multiple followups over mail and customer contact number. Failed company claim of ** hrs free delivery and priority installation. Reached via twitter and all the given complaint addressal forums...
May 08, 2024 by Pankaj K
Refund and Replacement of my TV (Samsung) Open
Lack of response to product issue concerns since May *st despite repeated callbacks. No acknowledgment via Voice of Customer (VOC) platform. Misleading labelling of panel fault as a feature, dismissed as Moiré effect. Brochures don't men...
May 07, 2024 by Ansh Shah
Thomson led tv not working (Thomson TV from Flipkart) Open
I have purchased Thomson led tv **inches nov -**** tv not working so many times complaint to Thomson care and Flipkart no response and not resolve the issue tv with in warranty available but careless and negligence,no responsible nearly twenty ...
May 07, 2024 by Ravitheja Vidavaluru
Wrong number Registered and now cannot update for 90 days (Airtel DTH) Open
My name is Yogesh Dhandharia and I had raised a request for DTH installation from my registered Mobile number where there is already an Airtel Xstream Fiber service registered. Airtel team contacted me on *th May **** and I clearly stated t...
May 07, 2024 by Yogesh Dhandharia
TV screen broken Issue (LG Electronics) Open
I am sharing the email content that I sent to LG escalation team which would be much clear to understand. ----------------------------------------------------------------- I am one of your long term customers with LG products known for their...
May 07, 2024 by Karthic
Urgent Disappointed with Delayed Service and Loss Incurred Need Immediate Action (Boult audio) Open
I am writing to express my extreme disappointment and frustration regarding the poor management of boult service which has resulted in significant inconvenience and financial loss on my part. On **th april ****, I initiated a warranty cl...
May 06, 2024 by Vikas
Defection Washing machine (Whirlpool Automatic Washing Machine) Open
I was delivered a fault wasj=hing machine. In * months itself it started vibrating and getting thrown off.From past * year the service centre is not giving a replacement and giving lame excuses.Now they are asking **** Rs as depriciation value...
May 04, 2024 by Manasi Menon
PRODUCT NOT DELIVERED AND NO RESPONSE FROM CC (Lg) Open
Sir I purchased an AC on **th April ** through LG website and paid the full amount online. The product was to be delivered on **th April **. Order No ************ ** April ** - I called the CC to find out the process of delivery and in...
May 02, 2024 by COL RAHUL KUMAR
Few of movies and web series are not playing (Disney Hotstar) Open
I have Hotstar subscription from * years. I never had any complaints but recently I was unable to watch Delhi sultan web series so I thought some network issue again after few days same issue with save the tigers web series I thought it is issu...
Apr 27, 2024 by Mohamud Thousif ali
No routine service after purchasing AMC (Livpure water purifier ) Open
I am writing to express my extreme dissatisfaction with the service provided by your company regarding the maintenance of my water purifier under the Annual Maintenance Contract (AMC). Despite repeated calls and reminders, your service technici...
Apr 27, 2024 by Sagar Sonawane
Defective Voltas Air Cooler Resolution not done (Voltas air cooler) Open
I have purchased a Voltas Air Cooler from Flipkart and it stopped working in * days. I have raised a complaint in Voltas to claim the warranty and get it repaired. They are not able to resolve this issue and service center is not picking up the...
Apr 24, 2024 by Rahul Narang
Mera tv warranty me he for bhi wo repairs to Mana kar rahe he (HOM LED TV) Closed
Repairs nahi kar rahe he do complain ke bad bhi...
Nov 13, 2019 by Parmar vanabhai mathurbhai
SUBJECT PROBLEM IN WASHING MACHINE UNRESOLVED BY SAMSUNG TEAM (Samsung) Closed
Already send mail mail request to samsung team but NIL solutions and only delaying ..Poorest response. To, THE MANGING DIRECTOR MR. HC.HONG SAMSUNG INDIA ELECTRONICS PROVATE LIMITED, A-** ,GROUND FLOOR ,FRONT TOWER , MOHAN COOPERATIVE I...
Nov 13, 2019 by Praveen sharma
Leakage in AC (Marq ac) Closed
I have made a complaint for refilling gas the approval not get yet complaint done ** of October and ** November then also the assicative telling it will taken * more working days and was telling to quit the call what is this... Ples resolve i ...
Nov 13, 2019 by Tushar Mahadik
Independent TV not working (Independent TV DISH) Closed
I booked Independent TV under an offer of * year free service by paying ₹*** as initial charges and then ₹**** as installation and wiring charges. It took them *months to just install the device. After installation, it worked for * months a...
Nov 12, 2019 by Adarsh Khubchandani
Defective Product Want Replacement (Xiaomi India) Closed
In This year March ** We bought Mi *C Pro **'' LED TV. We are so disappointed with their quality of the product. Because we face the same problem again and again. In the first time you guys are replaced the Display of my TV. Just only after t...
Nov 11, 2019 by Mohamed Fayasudeen
TCL Faulty LED 43 inch (TCL) Closed
Hi, I have purchased TCL ** inch LED from Amazon * months ago but the LED stop functioning after * months. Only blue screen is coming on the display. I raised a complaint to the customer care and one engineer visit at my place. He told me th...
Nov 06, 2019 by Puneet
TV Motherboard not repaired (Jeeves.co.in) Closed
I purchased a Panasonic TV from Flipkart with * years extended Jeeves warranty. Recently, after an year of usage, the TV stopped switching ON. I raised a complaint with Jeeves on *nd Sep, **** and a engineer visited on *th Sep, ****. He told me...
Oct 20, 2019 by Anshul Nema
Product not working properly (Eureka Forbes) Closed
Product: Vacuum cleaner Brand : eureka Forbes Purchase shop : Reliance Digital Location: Prozone mall - coimbatore Complaint : purchased product not working properly.They told me that they will not give replacement. We are waiting since *...
Sep 10, 2019 by Raajasundharam
Inverter AC PCB got faulty very poor service from Diakin (Diakin India Pvt Ltd) Closed
The Daikin inverter AC quality is very poor. I purchased * inverter AC in **** both are not running fine after * year only. First AC cooling coil has rusted within the first year only another AC PCB part got faulty. I booked a complaint on **th...
Sep 07, 2019 by Ashish Mathur
Pitaplilly edapally not providing after sales service (PITTAPILLY & BUTTERFLY) Closed
We bought one Butterfly gas stove it was a complaint. the company replaced with a new stove and new stove also complaint no seller or no technician attending the phone. we lost the trust in butterfly stove, we want **,***.** compensation and a ...
Sep 04, 2019 by Tony Thomas Palathingal
Defected stabilizer installed (Whirlpool) Closed
Whirlpool stabilizer purchased with *-year replacement guarantee * times replaced since I have purchased in * year still not working. PCB of my AC is fused due to this stabilizer. Complaint number LKO*********....
Sep 04, 2019 by Rajat Gupta
Regarding window cooler (Desert cooler) Closed
Cooler ki moter kharab ho gyi ** din phle shopkeeper ko complaint ki usne bola sir * din baad isko me dikhwata hun. To unhone check karaya to us time fan motor kharab nikli to wo bole mere pass abhi new motor nahi hai me is motor ko le jaa raha...
Sep 04, 2019 by Hemant kumar
Dryer is not working (IFB) Closed
Purchase dryer on *nd August through Amazon. Delivered the machine on *rd of Aug **. Installed on *the Aug-**. From *th August it is not working. They promised to replace and given replace ID No ********** on **-**-**. They are failed to replac...
Sep 03, 2019 by NAGABHUSHANAM VADDEPALLY
Complaint for prestige ires food processor (TTK Prestige ) Closed
I have purchased the mixer grinder of prestige company in the month of may **** and the same was *st time damaged in the month of June Company representative took *-**working day for repair The same was again damaged after *-* working day ...
Aug 31, 2019 by Shalinder Bhatia
Not replacing my 2 month old complaint godrej ac (Godrej) Closed
Since * days my godrej ac is showing EL ** error and the ac is only * months old .Since * days different service men are coming and wasting my whole day. They are changing the indoor board and the next day changing the outdoor board and full bo...
Aug 31, 2019 by Diana
Wrong service and destroyed my RO (Maxpure Ro Service) Closed
They sent a person to change my RO filters but they came and i don't know what they did but since then my RO stoped working and when i tried to compalin about it to them they said that they will send somebody but nobody came and then they stopp...
Aug 25, 2019 by Nikunj jain
20 days faulty TV not resolved under warranty (Thomson led tv) Closed
I bought Thomson Led Tv in May **** , now display is not working and contact customer service on *th of August but still they are saying it will take *week to get replacement. Today i called then again and they said it will take *weeks now. ...
Aug 24, 2019 by Neeraj Chamoli
Refund not received (BOSCH Home Appliances) Closed
A few months ago my BOSCH refrigerator stopped working automatically. I filed a complaint at BOSCH service centre and I got a replacement of the refrigerator after so much of harassment of **-** days after repeated calling without any satisfact...
Aug 17, 2019 by Narinder Sharma
TV issue not resolved (Micromax) Closed
I purchased Micromax TV: Micromax **cm (**) HD Ready LED TV with Sr. No. *****B*******B with *-year standard warranty & * years extended warranty (without any terms & condition of Installation) on **-**-**** from Flipkart with Invoice number FA...
Jul 24, 2019 by Kamalkishor kakade
TV not delivered even after 2 months (Ridaex) Closed
I have ordered Ridaex TV on April **th, **** and haven't received it even after * months. Every time I call the customer care, they will put you on hold for **-** minutes and disconnect the call and if you are lucky, they tell that I'll be ship...
Jun 26, 2019 by Sasi Kiran Reddy
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip