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Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="online education complaints in India" /></center>

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today to get justice.

Refund not credited (Byjus) ^Open

I like to bring to your notice about the false promises made by Byjus online coaching company. On ** June **** this person named Mr Milland Chourasia came to my house in bhowali. Meeting with Mr Milland was scheduled online after I received cal...

Jul 24, 2022 by Harpreet singh

Upgrad cancellation of course (upgrad) ^Open

Upgrad had convinced me to take up MS computer science. They called me several time in office hours to take up this course. At the time of admission i asked them whether it is valid in India for further studies. They said it is valid. But after...

Jul 15, 2022 by Ashvini Mahajan

For cancellation of byjus course and stop the emi (Byju's Ed-tech company) ^Open

.H *M*?/> .*K,?/> ,**A* .'M/ *M*&G* *G .H(G &?*,* **** .H ,>B* M*>*G* *G /B*@**@ *?&@ .@!?/. > K*M* *?/> %> **,*** .G ?*> .A*G **** !> ( *G.G *> *?/> /> %> (M*K(G .AG %*M! *>*M@ &?$M/ ,?**> +>(G* *?.?G! *G *K( &?*>...

Jul 08, 2022 by Priyanka Mahobiya

Refund and cancel subscription (Byjus) ^Open

I want to cancel my subscription and have been calling on customer support service from the past ** days. . I tried calling the counsellor Aman Kumar but he misbehaved with me and told i dont remember who are you and after that he is not pickin...

Jul 07, 2022 by Surbhi khalkho

Cancellation byjus classes (BYjus class) ^Open

Dear Sir, Byjus Order I'd - BYJSSE********* Order received date **-Jun-** Students Name- Aditya Parent Name-Manoj Mourya Register number -********** Register email ID -darkgaming*****@gmail.com I want to cancel my product immediately .no...

Jul 02, 2022 by Manoj Mourya

Instuion doesn t refund my money (Ufaber Edutech Private Limited) ^Open

This is know as fluentlife I am taking the admission on ** April **** in * Month Basic English Course, in this course a trainer along with and a app which help to do some task ,so after *-* class I am issue with app when I am complaining th...

Jun 24, 2022 by Amit Nath Sharma

Complain id 153062 not yet resolved and byjus team replied as resolved (Byjus learning app) ^Open

COMPLAIN ID ****** not yet resolve by byjus team. and replied to you as resolved. please do the needful....

Jun 19, 2022 by NAVIN KUMAR SHINHA

REFUND and CANCELLATION OF EMI (Lido Learning) ^Open

I enrolled a course for my younger brother, Dhruv Subramanian. It has been more than * months now. My issue is not resolved. I have applied for a Refund request in their website which states, 'The refund will be processed within ** days'. Now n...

Jun 16, 2022 by Deepak Subramanian

Lido did not refund money Cheated (Lido Learning) ^Open

Student Name: Harini Battu Registered Mobile Number: ********** we have registered for Lido online classes Young Leader's Scholarship Program by paying the fees of Rs.*****/- on *rd May **** (HDFC bank emi transaction with ** months EMI Rs.*...

May 29, 2022 by Gunasekhar Reddy

I want to refund my invested amount (Extramarks) ^Open

I did my admission of my ward in extramarks after attending in class my son complaint that I am not understanding during online class on that very day I made a complaint and asked them to refund my earnest money of Rs ***** .After repeated requ...

May 23, 2022 by Mirza younis ahmad

Order punched and delivery assured by 3 senior managers but still classes of AAKASH BYJUS class 12 J (Think and Learn Pvt Ltd BYJUS) ^Open

*)I am a premium Byjus student enrolled in JEE(**+**) since ****(for JEE ****) and am a student of Byjus since ****. The enrollment is on number: ********** . *) Due to an issue with my class ** part of the program I first reached out to Byj...

May 22, 2022 by Mohammad Anas Faisal

School s COVID19 Pandemic 15 discount for as per Karnataka High Court Verdicts (Global International School Whitefield Bangalore) ^Open

Due to the COVID-** Pandemic, all school started online education for their students. In our case, it was particularly “Global Indian International School, Whitefield Bangalore” also popularly known as GIIS – Whitefield, Bangalore. Due to...

May 22, 2022 by Mintu Kumar Poddar

Refund not credited (Lido Learning) ^Open

As per lido Learning refund should be credit within ** days but ** months completed refund not received yet...

Mar 15, 2022 by Chandrakanta Dalabehera

Unauthorised Loan raised through fraud (Lido Learning) ^Open

Hi! myself Pankaj Kumar Paswan would like to inform You that i had enrolled my children for free trial coding class of LIDO in the month of December ** . At the time of enrollment and continue coding classes i had clearly informed to Lido Learn...

Mar 09, 2022 by Pankaj Kumar

Refund denied for the MSc course not registered enrolled (Upgrad Education Private Limited) ^Open

I registered for PGDML and Msc in upgrad in oct-**** batch and paid full fee of Rs.******. However i am able to complete only PGDML and not Msc course due to my personal situation/work pressure/financial situation during this corona pandemic....

Feb 19, 2022 by Alagesan Palani

Class unenroll and refund (Lido Learning) ^Open

I have been massaging Akash Ghosh to unenroll the lido class since day one. Later also told Madam Sonal Singh that I want to cancel this class. he says to mail, I ask for a refund by Unenrolling through mail. I apply to call back through lido ...

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Refund Not Done (Lido Learning) ^Open

We have enrolled KG course of Lido Learning in May ****. during enrollment they told us that u can stop course any time and we will refund amount within ** days. We stopped course in oct ****. It is more than * months and they are not refund am...

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Refund of money (Aakash Institute Bokaro) ^Open

I decided to take * year subscription in Aakash for the preparation of NEET.On **st December **** I paid ***** as registration fee and on *rd January **** I took admission by paying ***** everything was going well staffs also talked sweetly....

Jan 22, 2022 by Sadiya Ashraf

Complain regarding refund (Lido Learning) ^Open

In may **** i receive a call from LIDO learning representative, they provide me all detail regarding LIDO. I decided to take Demo class for my child Anant. Demo class teacher was Roshni. The demo class was very attractive that's why i think it ...

Jan 20, 2022 by MUKESH KUMAR GUPTA

False statement Delivered (BYjus class) ^Open

I registered my son's name in Byjus online class for one year course.But they are now forcing me to do * years course. Now Continuing * years is not possible for me due to economical weekness. I put mails after mails for unsubscription but they...

Jan 19, 2022 by Bamdev Bhalla

Not providing online classes in the medium advertised and refusing to refund the fees paidfees paid (Allen career institute kota Rajasthan) ^Closed

I registered my son for the online crash course for JEE **** on *th of June ****. The medium of classes were advertised as English. I paid the full fees for the course on * th of june ****. It was mentioned in the fee receipt also that the med...

Jun 10, 2020 by Neelima V

They gave us different tablet and given tablet is also not working it s been 2 months my problem not (Byju s the learning app) ^Closed

We buy byju's learning kit for class *-** firstly the gave us different tablet we complaint against it but we got no response and now the given tablet is also not working it's been * months almost we are complaining against the tablet but we go...

Jun 07, 2020 by Tanish

Byjus not refunding my amount (Byjus learning app) ^Closed

Hi, we took Byjus learning course for my *yrs old son. The package included courses of *st, *nd, *rd grades for a cost of Rs. **,***. We took this decision when we were persuaded by Byjus counselor to enroll for subscription for the same day. W...

May 27, 2020 by Bhanu Prakash Pendurthi

Extra amount is being taken that is more than mrp (New and second hand book dealer ) ^Closed

I purchased mppsc mains answer wriying practise book of mukesh maheshri which is of ** rs. And this is sold at ** rs which is more than mrp..ki dly take an action against the dealer of guna madhya pradesh ...i told him to sell it on the prfct p...

May 12, 2020 by Kajal sharma

Payment Issue (Byju) ^Closed

Dear Sir, I have taken Byju learning app service for my daughter Debdutta Ghosh on Feb ****. As per agreement I have paid ***** initial payment and rest of the payment with **months EMI. First EMI **** got deducted on march * th. After that fr...

May 07, 2020 by Debasis Ghosh

Product not cancelled after request for cancellation (Byjus learning app) ^Closed

BYJUS pursued me in the name od scholarship and discount to purchase their learning app for Class * to ** std CBSE syllabus for **,*** INR in August ****. The product was delivered on August *th *:**PM. At the time of purchase, BYJUS representa...

May 06, 2020 by Phani Prasanth T

Byju s not returning their product tablet (Byjus) ^Closed

Byju's not returning their product (tablet) and not returning my money after * months of complain. Their product is not useful for my child and their behaviour is so arrogant. They do not reply in email and call back after *-* days of several ...

May 03, 2020 by Dwarka tiwari

Regarding cancellation of my order (Byjus Learning Online Products) ^Closed

I have purchased product of BYJUS on ** March **** and physically product received on ** March ****. After received the product my dougther was not satisfied with the product and after few days {** March ****} I have raised complaint to BYJUS c...

May 03, 2020 by Suresh Chandra

Misled by seller (Manoeuvre Education) ^Closed

I bought MH CET * year LAW MOCK TEST series from manoeuvre education and expiry date of tests was **th April but they Expired it on **th April . I am feeling purely MISLED ....

Apr 30, 2020 by Sejal Kishor Patil

Byjus IAS Course (Byjus) ^Closed

I would like to discontinue my Byjus IAS course ....

Apr 24, 2020 by Mamatha Gowda

Refund (Byjus learning app) ^Closed

I purchased application for daughter studying in * class.Due to language problem she is not able to understand the class. I return the app and all accessories by informing to councelor MR SWAPNIL. AND on various times to councelor who call me...

Apr 15, 2020 by Vijay Balaso Patil

Frequent change of mentors and policies (Byjus learning) ^Closed

To, Whom so ever it may concern… Name of student: xxxxx. Registered mobile number:xxxxx xxxxxx This is with regards to frequent change in mentors of my daughter, leading to huge discontinuity and lack of rhythm in the studies. My daugh...

Mar 27, 2020 by DR ANKUR KOTHARI

Return the courses (Byjus) ^Closed

I want to return the packaged by the byjus as company policy ** days return but now company not tack back that courses ...

Mar 25, 2020 by Sudhanshu goyal

Do not refund money (Byju ias) ^Closed

Girish More...

Mar 11, 2020 by Girish More

2 times EMI deduction in a month (Byjus) ^Closed

* times EMI deduction in a month since last * months. Told about this to their representatives but no response from there side. It is still continued. Even called their customer care number but they didn't responded on it. I paid * installmen...

Mar 10, 2020 by Soumya Dubey

Return of the tablet froud byjus customer care (Byjus) ^Closed

I had purchased Byjus class **th product for my son from Mr. Mudasir Hussain (representative of Byju's) with a written commitment that if we don't like the product; we can go for cancellation within ** days of delivery, and Byjus would refund ...

Mar 06, 2020 by Ashok kumar

Not return Byjus kit (Byju) ^Closed

My name dhaval Bhatti We have received our order kit on Dt -**-**-****. But it made my kid very disappointing.. The kit is easily catch heat while using it.. Also we have saw a video in which some of such teblet blast,so we are very terr...

Mar 01, 2020 by Dhaval Bhatti

No proper services from my college (Global Institute Of Engineering And Technology) ^Closed

Dear sir/Mam, My Name - V.Jalakandeeswarar My College Name - Global institute of engineering and technology Melvisharam Vellore Complaint against :- Mr. Suhash Correspondence I written a suicide letter and I tried a suicide attempt, b...

Feb 25, 2020 by V.Jalakandeeswar

Not cancel the course (Byjus learning) ^Closed

Last Sep ****, I got a call from Byjus by asking the details of my children and their educational background. Byjus representative said their company offering some assistance free trial basis for the children. He collected from me a sum of Rs. ...

Feb 13, 2020 by Modhi

Students treated as slaves (Amrita Vishwa Vidyapeetham) ^Closed

In Dept of Mechanical Engg., Coimbatore Ettimadai campus students voice shut completely. Professor torture students mentally through indirect means such as cancelling attendance, wantedly failing in subject, etc. Complained to HoD direcly but t...

Feb 07, 2020 by Mithun Vaisnav

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Complaint filed against: Travolook

Resolved

"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."

Samit Brahmachari
Complaint filed against: OYO Hotels

Resolved

"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."

Debalina Ghosh
Complaint filed against: OntheShop

Resolved

"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"

S Harish
Complaint filed against: Xiaomi Mobiles

Resolved

"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."

Shruti Karanth
Complaint filed against: Swiggy

Resolved

"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"

Vasanthkumar K
Complaint filed against: Profit Aim Research

Resolved

"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."

Kaushik Mandal
Complaint filed against: Pepperfry.com

Resolved

"Great Work by Voxya. I was waiting for a refund for 1.5 years. But after using Voxya, I received my refund within 1-2 months. Thanks!"

NAGA TEJA RAM K
Complaint filed against: Cleartrip

Resolved

"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."

Aman Verma
Complaint filed against: Flipkart

Resolved

"I was struggling from last one month for refund. But when Voxya started social campaign, the CEO of Zebpay contacted me directly to refund the amount. Billion thanks!"

Rahul Parmar
Complaint filed against: ZebPay

Resolved

"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"

Mrunmayee Palsule
Complaint filed against: HappyEasyGo

Resolved

"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"

Kshitiz
Complaint filed against: Samsung

Resolved

"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K
Complaint filed against: Zomato

Resolved

"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus

Resolved

"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts

Resolved

"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM

Resolved

"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays

Resolved

"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay

Resolved

"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart

Resolved

"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd

Resolved

"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv

Resolved

"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays

Resolved

"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon

Resolved

"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in

Resolved

"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip

Resolved

"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor

Resolved

"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy

Resolved

"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra

Resolved

"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel

Resolved

"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in

Resolved

"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv

Resolved

"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com

Resolved

"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries

Resolved

"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy

Resolved

"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet

Resolved

"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet

Resolved

"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms

Resolved

"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart

Resolved

"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy

Resolved

"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky

Resolved

"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms

Resolved

"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry

Resolved

"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery

Resolved

"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe

Resolved

"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs

Resolved

"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs

Resolved

"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy

Resolved

"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore

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