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Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

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Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today to get justice.

Need refund for my course fee (Byjju s Claases) ^Open

Not refunding my money, neither there is any response for classes....

Apr 13, 2023 by Priyashree Basu

Refund not credited (Byjus) ^Open

I purchased the course and cancelled it also courier their product back but my money of installment of Rs **** didn't credited back to my account ...

Apr 12, 2023 by Harsh jindal

Intellipaat IU Global Mba Program With Intellipaat Students Hard Earned Lacs of Rupees on Stake afte (Intellipaat ) ^Open

I had taken admission last year through intellipaat for IU * Year MBA program by applying for *-year Global MBA program IU Germany from Intellipaat. During admission thousands of promises were given to me about support, aid and various additio...

Apr 06, 2023 by KINKAR CHOUDHURY

Refund not credited and course cancelled (Byjus) ^Open

I purchased the course and cancelled it also courier their product back but my money of installment of Rs **** didn't credited back to my account ...

Apr 05, 2023 by Harsh jindal

Refund not credited (JEECUP) ^Open

.H ?*G* L**?/> .G*> JEECUP *K* (,* * *G&( *M/> ************ ,M*> K* (*?*?*) *G $@**G &L* @ > **? .G .AG *>@/ *I*?GM(? .A>(>, *>>, A*@(* .?*> * .H(G &?(> ** *?$,* **** K *B*M# *M**G* *A*M ***** *A*/G .> ?/> *G...

Apr 05, 2023 by Akhilesh Chaurasiya

Ufaber Edutech Private Limited Asking refund due to not deliverable packages and dissatisfaction (Ufaber Edutech Private Limited) ^Open

Hello, Sir I'm writing to let you know about a recent encounter I had with Ufaber Education Pvt. Ltd. and discovered how they mislead people in such difficult circumstances. I'm Aiteshyammuddin Kazi, and when I first contacted Deepti Goyal an...

Apr 02, 2023 by Aiteshyammuddin Kazi

Not cancelling my course (Byjus) ^Open

I called byjus several time to cancel my aakash byjus courses and cancel my emi but they didnt gave me complete resolution ...

Apr 02, 2023 by Krishna Sharma

School Admission fees refund (Vibgyor group of Schools Survey No 12 Hissa No 1 to 5 City Survey Noand 597 Pimple Saudagar Taluka Haveli District Pune Tel 91 Tel) ^Open

*. We paid Admission fees with registration charges for our * year old daughter admission to Grade * named Preksha Sachdev- **th December'** paid via Google Pay- Rs. **,***/- & via Credit Card- *,***/- *. Admission confirmation email recieved ...

Mar 29, 2023 by Deepa Kewlani

Refund not processed after cancellation (Byjus Home Tution) ^Open

I subscribed for Byju's Home Tution for my son Abhijnan Routh (student) on February *, **** by paying the entire amount of tuition fees for one year. The terms were for four weekly classes. Byju's could not find a suitable teacher for the same ...

Mar 23, 2023 by Nilanjan Routh

Service not provded as promised (Byju Classes) ^Open

For the Byju educational app we had subscribed in year **** (from Grade * to Grade ** )when my dautgher was studying in Grade *. Till grade * , we must access tutorials through app (self service only)and from Grade * it was promised an one on...

Mar 23, 2023 by Murugappan

Refund Not recived and Not responding to refund request (Byjus) ^Open

Recently Byjus contacted me and i enrolled My daughter in Byjus class and i paid **** registration fees and rest would be EMI..after lengthy process they cancelled EMI by themselves and when i asked for the reason they are not responding and al...

Mar 20, 2023 by Vaseem Hameed

Promised service not received (Nandan Driving School) ^Open

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Mar 15, 2023 by Ashutosh

For cancel my course and refund my loan (Skill Lync and Eduvanz ) ^Open

my name is sunil kuma pushpad i am join skill lync **/*/**** skill lync take my document for slot boking and take loan from eduvanz his financial partner.the i dont awair about loan prosecing ammount was ******/rs and EMI was **** rs now for ...

Feb 27, 2023 by Sunil kumar

Skill Lync False Policies (Skill lync) ^Open

My complaint is about very disappointing refund policy !! I have done payment in the month of January evening for pre book amount which is *,*** Rupees and later asked me to pay pending emi amount of **** . I requested to skill lynk for refund...

Feb 24, 2023 by Tejkumar

Issues in Cancelling the byjus monthly emi (Byjus) ^Open

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Jan 29, 2023 by B V Lakshmi

Siblings account not enabled despite making the promises by the planet spark counselling team (PLANET SPARK) ^Open

Hi, I had enrolled my son to planet spark only on account that siblings account will be free. They had a session with me and made assurances that they have a siblings policy which ensures enabling account for the sibling upon payment for the f...

Jan 27, 2023 by SHAIK IBRAHIM

About cancel course (Skill Lync and Eduvanz ) ^Open

I joined pg program in ev design and development and at starting i paid **** and after that **** and **** of *St emi after that **** rs are dedicated from my ACC. At the time of joining course they don't tell me about cancellation of course . i...

Jan 23, 2023 by Omkar

Technical course with ACTE in (ACTE in) ^Open

Hello Team, As a part of professional development i had enrolled on **th Nov **** with ACTE in to pursue a course. The date provided for training was **th Nov ****. After frequent email follow-up they somehow arranged a trainer on **th Dec **...

Jan 12, 2023 by Viraj Udaysinh jadhav

Upgrad is not refunding fee (upgrad) ^Open

I have enrolled for DBA from upgrad and deposited ******* INR. Now I do not want to continue Upgrad . But they r not paying back my fee. Please help ....

Jan 06, 2023 by Vishal kumar

Refund of Hostel Fees (Campus Students Communities Pvt Ltd ) ^Open

In anticipation of re-opening of hostel for the academic year **** to **** ( BMS -*YR) and as discussed with the hostel management, the following amount were deposited online on **.**.**** - **,*** and on **.**.**** - **,***.** total = *,**...

Jan 03, 2023 by neelakandan nishad

Counsellor and online mails communication are not matching for the admission in Amity university onl (Amity University Online Noida ) ^Closed

Few days before I got a call from counsellor regarding admission in UG courses in amity university online. And after getting calls so many calls from different-* counsellors from Amity university online noida . I decided to go with Mr Satish K...

Oct 01, 2020 by Rajkumar mishra

Subscription not cancelled (Byjus) ^Closed

As per byjus commitment I should be able to cancel my subscription under ** days of delivery. I placed a request for the same under ** days and it’s been approx. * months I’m struggling with this issue. Every time when I call they have a ve...

Sep 29, 2020 by Mehul sahu

Retaintion team and mentor not respond (Byjus learning app) ^Closed

We have opt your offer on the basis of ** days trail basis and your sales officer also he was commit to us we are able to return your TAB and materials within ** days.also did the same my kid not want to do with this. Also my EMI will deduct...

Sep 28, 2020 by Vijay Kumar Katare

Cancellation and refund (byjus tablet) ^Closed

Regarding cancellation of byjus learning Kit Dear madam, I had purchased byjus learning kit on */*/** with commitment that if we dont like that we can go for cancellation within ** days of delivery.And we received the kit on **/*/**...

Sep 28, 2020 by Rajesh

Cancellation of my EMI (Byjus) ^Closed

I have chosen Byju's one year subscription for my baby they send the wrong study matterial I informed to the team no one is responding....then I made request to cancel my EMI n they accept that problem is from our side they said sorry also...no...

Sep 21, 2020 by Ranjit

Made fraudulent activity (Byju s) ^Closed

We brought the package in by jus , that concern executive made a fraudulent active and get a signature from our end for get a loan in avanse . As of now we didn’t receive any material and any learning things , I want to know Wht is happing , ...

Sep 16, 2020 by Vasudhara Devi

Scholarship IAS registration (Byjus learning app) ^Closed

From byjus I got call that employee details are (Jagadeshwar Reddy Sr.UPSC Counselor AP/TS ********** jagadeshwar.chirra@byjus.com Byjus IAS.). He called to counsel me to take scholarship for IAS and he told to pay registration fee ****/- ...

Sep 14, 2020 by Amritha Chouhan

Cancellation of Byju s Course (Byjus) ^Closed

Hello, We opted for Byju's one year course & during initial discussion their executive provide lots of false information (which we don't know that time) & we believe his words & got agreed to take that course. During the final discussion, anot...

Sep 04, 2020 by Karuna Nidhi Sarohiwal

Cancel the Registration (Byjus) ^Closed

I applied for Byjus course under the influence of the Mr Abbas for CBSE Class *-** and Tablets K-** Lenova Tablet Rs. *****. I paid down payment Rs. **** on dated **th April **** and rest amount in EMI. He said you will receive your parcel with...

Sep 03, 2020 by Ashok Borawat

Product not canceling (Byjus) ^Closed

Due to pandemic, unable to pay the EMI of the product but still Byjus company executives are saying they can't cancel the request and will have to pay the amount. Suffering from such company during worst situation. Need some help!...

Aug 30, 2020 by Babita Kinekar

Package not delieverd (Byjus) ^Closed

I made a sale * months ago for my CAT preparation, but didn't received the product yet amd also didn't got any of the calls regarding any details from Byjus and the Loan calls are being harassing on daily basis.... Byjus might be a good company...

Aug 29, 2020 by Kaustubh Kinekar

Byjus IAS course cancellation (Think & Learn Private Limited) ^Closed

I have ordered byjus IAS tablet course and gave them **** down payment and rest of the amount was converted in loan through avanse education loan amount was ***** but as per the policy of return in BYJU’S with in ** days i have mailed them an...

Aug 24, 2020 by Ankit kumar

Contact Support Denied After Payment (Byju s the learning app) ^Closed

Last year September I purchased the byjus offline plan for rupees ***** for three years of service for class ** to **th class ** at an EMI rate of **** rupees per month for an year. After the total payment was completed there was no contact f...

Aug 15, 2020 by Nitha Vinod

Cheaters (Esaral Ventures Private Limited) ^Closed

Absolutely true eSaral is India’s biggest fraud online education system.They looted innocent students. I did research in deeply before writing the answer and believe me that I had concluded. Recently I contacted many ex eSaral employees to ...

Aug 13, 2020 by Nida khan

Refund (Taxilla business school) ^Closed

I take admission in a college called taxilla business school ,Jaipur in june **** but i cancelled the admission after knowning that its a blacklisted college and asked for the refund of my registration fee which is **,*** and they kept on delay...

Aug 12, 2020 by Ayush Shrivastava

Tablet replacement (Byjus) ^Closed

I subscribed for my two children from January ****. One for my son for *th & **th STD and another for my daughter for *th to **th. This April **** due to covid, as the schools were doing online classes I tried to install Google meet and classr...

Aug 11, 2020 by Jayamonoharan

College is not returning yearly fees after cancellation of admission (The Bhawanipur Education Society College) ^Closed

I got admission in the Bhawanipur Education Society College on **th June, **** but on **th June, **** I went to the college regarding cancellation of my admission and refund of my admission fees of ₹***** where I was told that I will get the ...

Aug 06, 2020 by Akshita Ghorawat

Karnataka State open University not giving me Results (Karnataka State Open University (KSOU)) ^Closed

Respected Sir/Madam, I am Abhisek Sikder , one of the KSOU student for ****-**** bathes for B Tech electrical . My study center was in Jamshedpur . My enrollment no. was ***/***/L/BTEE****. Due to my job and family issues unable to conta...

Aug 03, 2020 by Abhisek Sikder

Remove ISI agent shah rukh khan for ur aads (Byjus learning app) ^Closed

U shameless marketing people of byjus first remove the isi agent u keep promoting in ur advt (shah rukh khan) because of u kind of anti nationals by d name of learning app building n supporting ISI agents u bloody shameless people...

Jul 28, 2020 by Nagashree

I m about to complain regarding modification upgradation of my new chemistry practical marks (NIOS) ^Closed

Dear sir, i am sarthak paul a student of nios on demand examination ( Enrolment no : ************. I have given my chemistry practical exam on **th January **** at kendriya vidyalaya which is in command hospital Compund kolkata, according to ...

Jul 27, 2020 by Sarthak Paul

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Complaint filed against: Yatra.com

Resolved

"In this pandemic, Voxya helped me to get my hard earned money back. I've no words to explain how happy I am. If you are duped by online scams, come to Voxya for help."

Sainathan G Iyer
Complaint filed against: Travolook

Resolved

"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."

Samit Brahmachari
Complaint filed against: OYO Hotels

Resolved

"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."

Debalina Ghosh
Complaint filed against: OntheShop

Resolved

"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"

S Harish
Complaint filed against: Xiaomi Mobiles

Resolved

"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."

Shruti Karanth
Complaint filed against: Swiggy

Resolved

"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"

Vasanthkumar K
Complaint filed against: Profit Aim Research

Resolved

"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."

Kaushik Mandal
Complaint filed against: Pepperfry.com

Resolved

"Great Work by Voxya. I was waiting for a refund for 1.5 years. But after using Voxya, I received my refund within 1-2 months. Thanks!"

NAGA TEJA RAM K
Complaint filed against: Cleartrip

Resolved

"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."

Aman Verma
Complaint filed against: Flipkart

Resolved

"I was struggling from last one month for refund. But when Voxya started social campaign, the CEO of Zebpay contacted me directly to refund the amount. Billion thanks!"

Rahul Parmar
Complaint filed against: ZebPay

Resolved

"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"

Mrunmayee Palsule
Complaint filed against: HappyEasyGo

Resolved

"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"

Kshitiz
Complaint filed against: Samsung

Resolved

"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K
Complaint filed against: Zomato

Resolved

"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus

Resolved

"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts

Resolved

"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM

Resolved

"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays

Resolved

"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay

Resolved

"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart

Resolved

"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd

Resolved

"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv

Resolved

"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays

Resolved

"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon

Resolved

"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in

Resolved

"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip

Resolved

"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor

Resolved

"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy

Resolved

"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra

Resolved

"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel

Resolved

"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in

Resolved

"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv

Resolved

"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com

Resolved

"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries

Resolved

"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy

Resolved

"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet

Resolved

"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet

Resolved

"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms

Resolved

"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart

Resolved

"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy

Resolved

"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky

Resolved

"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms

Resolved

"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry

Resolved

"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery

Resolved

"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe

Resolved

"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs

Resolved

"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs

Resolved

"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy

Resolved

"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore

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