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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
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Case Details
Personal Info
Resolution
Byjus - Refund not issued Open
On February * & *, ****, I was contacted by one of BYJU’S representatives on video call who persuaded me for enrolling my daughter for *th-*th Grade CBSE BYJU'S Classes costing ₹**,***/-. Despite my initial reluctance and multiple requests...
Nov 26, 2025 by MANAV GULERIA
Byjus - Not recieved my noc and loan is still active Open
I purchased a byjus course and it didn't meet our expectations so i cancelled the product within the return period and sent back all the materials they provided and after several requests I got back my initial payment. After few months i notice...
May 21, 2025 by Dadala Goutam
Byjus - NonDelivery of Service and Request for Refund with Interest Open
I enrolled my child, Dhaswin R, in the Byju’s program in April **** under a five-year plan (LKG to *rd Standard). The program was supposed to provide study materials and mentorship for five consecutive years. However, Byju’s has failed to f...
Mar 26, 2025 by Sankar Ramanjeri
Byjus - Byjus not closed the loan from incred Closed
I purchased a course for my son in Byjus with the education loan from incred in ****. Later I foreclosure the loan in ****. But till now the loan is not closed. Every month I am getting the mail from INCRED that "Loan Status open as on **th Mar...
Mar 26, 2025 by Pownsamy Vairam
Byjus - Fee not refunded by BYJUs Closed
I paid * year fee for my child but suddenly they closed without any intimation. Not answering to calls or emails. CEO ran away from country. ...
Mar 24, 2025 by Vasanth Chinta
Byjus - Byjus emi cancellation Open
hi sir\mam , iam bhanu prasad yedida my mobile number ********** , i tired to contact the byjus team about my emi cancellation and problems that iam facing in the app nearly * months back but they didnt make in interaction with me and now th...
Mar 03, 2025 by bhanu prasad yedida
Byjus - Byjus NOC for Loan Cancellation Open
We purchased the UPSC IAS preparation course in March **** for Rs. **,*** on an EMI basis through their finance partner, Incred Financial, with a cancellation policy offering a full refund within ** days from the purchase date. In April ***...
Feb 18, 2025 by NALAM YOGITHA
Byjus - Byjus Not closing the Loan with Incred Finance Open
I purchased GATE course from BYJUS using EMI option. BYJUS took a loan from Incred Finance. When I cancelled the course, I struggled a lot to get back the refund and later came to know that they have taken a loan in my name. I contacted them to...
Feb 05, 2025 by Mohammed Fazil Arafath
Byjus - Refund of tution fees paid to Byjus Open
I paid Rs.*****/- to Byjus for daughter tution fees for *th to **th std. Byjus suddenly stopped conducting classes. I am unable to connect with Byjus as their phone is switched off. ...
Nov 12, 2024 by Alamnawaz Shaikh
Byjus - NOC for Loan Cancellation Open
Hello Team, We purchased the UPSC IAS preparation course (Registered Phone No.: **********) on **/**/**** for an amount of ***** out of which **** was paid at the time and the remaining amount of ***** was on EMI basis issued by their financ...
Sep 17, 2024 by Vundavilli Philip Choudhury
Byjus - Service Discrepancies and NonDelivery of Course Materials Open
*. Non-Delivery of Books: Full payment for a *-year course, including the cost of books, has already been made. However, the promised books have not been delivered, which has impacted the ability to follow the course properly. *. Irregular C...
Sep 07, 2024 by Naveen P
Byjus - Fee refund from Byjus Open
GMT+**:** Respected Byju Team, This is in reference to the above cited I raised refund for *****/- (Cash) on dtd.**th May **** through Byju Marketing person Suraj but till now have not recd any amount from Byju. Mr. Suraj confirmed that...
Sep 04, 2024 by Manjeet kaur
Byjus - Byjus Course not accessible But fees being deducted regularly Closed
I purchased byjus tablet learning course. The device suddenly stopped reading the memory card. The card showed same type of error on all devices that I tried. So I raised a replacement request and received a new one but the same error repeats. ...
Sep 01, 2024 by Sri Gomathi
Byjus - Cours fees paid fully Incedo not informed Closed
Complete course fees has been paid to Byjus last October and the finance company Incedo not informed and they keep sending RBI that I haven’t paid their loan and today I received a sms that I need to pay **** on *th September. One of the cal...
Sep 01, 2024 by Sathish Isaac
Byjus - Refund not initiated Open
My daughter joined for their hybrid class * to * (online and offline mode) for a total price of around Rs.***** paid upfront, on July ****.She attended class * till March **** by April **** they closed their offline center after which I have re...
Aug 30, 2024 by Shibu Soman
Byjus - Byjus not giving NOC after loan cancellation Closed
i have purchased order from byjus but i have cancelled the product and returned the product also and for first * year no amount got deducted from my account but after that they deduct my one month emi. i have contact then and asked them to prov...
Aug 20, 2024 by abhay ojha
Byjus - Cancellation Refund not returned Open
I have gone to Byjus Kukatpally branch and admitted my son for * year's class both offline and online class, while admitting my son they said if your not happy with our classes you can go for cancellation for **days full amount will be refunded...
Aug 06, 2024 by Venkatakrishna Mallina
Hi! My registered number is ********** I don't remember order ID. I've shared the video of the tab and how I've been facing issues. I've received a call & the person is saying I've to pay the balance amount and then he will replace with r...
Aug 03, 2024 by Siva Rama Krishna
Byjus - My loan wasn t closed while I have returned all tab thing under policy Closed
I have Purchased Byjus course of ***** rs And I returned under ** days according to policy . Everything clear in rupees **k ,I have paid *k instantly with phone pay ( I have proof) and Byjus counsellor open a unsecured loan without informing u...
Aug 01, 2024 by Saksham Singh
Byjus - Refund not received Closed
Subject: Request for Refund of Byju's Course Fee I enrolled in a Byju's course for ...
Jul 31, 2024 by Arashdeep kaur
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Questions about Byjus
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How to contact Byjus?
+91-9241333666
cancellations@byjus.com
What is Byjus office address?
Think & Learn Pvt. Ltd
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru, Karnataka - 560029
What is Byjus customer care email?
cancellations@byjus.com
Where to find Byjus discount coupons?
Who is the Owner / CEO of Byjus?
Byju's CEO Byju Raveendran
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