Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="online education complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Edutech and Online Education Companies of India</b></p><p class="artpara" style="margin-top:-100px !important;">
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Most Common Edutech and Online Education Complaints</b></p><p class="artpara" style="margin-top:-100px !important;">
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Education Complaints?</b></p><p class="artpara" style="margin-top:-100px !important;">
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
<b>1. Contact Education Company:</b>
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
<b>2. Use Social Media:</b>
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
<b>3. Send a Legal Notice:</b>
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
<b>4. File a Consumer Case:</b>
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today to get justice.
Complaints
NOT GIVING REFUND HARRASSING PARENTS (Aakash BYJU s ) Open
Dear Sir, we were looking for on line tution for my daughter. For **+*, on **/**/**** one of representatives called namely anand reddy and susank and explained about some app and convinced on pressurised by confusing last movement , I made paym...
Jul 27, 2023 by Batchali Raveendra
Discrepancy in marksheet (DR B R AMBEDKAR UNIVERSITY AGRA ) Open
Discrepancy Reason - Wrongfully mentioned Fail status even Student passed in total along with every individual subjects. Also there having ** marks required for * subjects. So total marks required minimum *** instead of ***, however Student got...
Jul 26, 2023 by Amitava Chowdhury
Want my money back (Byjus) Open
First one guy came to my home name Umang pandya. And ask to join BYJUS and said if you are not satisfied with our services you can discontinue with us ... And now he is not receiving any of my calls or any of byjus is ready to listen me ... Th...
Jul 23, 2023 by Rakesh yadav
COUSRSE FEE REFUND NOT PROCESSED AFTER THE COURSE CANCELATION (Planetspark) Open
I had registered for the course during July **** but later on due to my son's unavailability of attending the classes, I opted out for cancellation of the course after attending ** days. Initially, they told me that they will deduct ** days...
Jul 22, 2023 by SAMIR SOREN
Already cancelled the loan but the company bothered me (TCPL techfino capital pvt ltd) Open
Hello...I had taken a education loan of ***** for my daughter for the online portal name Clevernist. As school was started offline I discontinued it after * months and the company sent me agreed mail. They said ur loan has been cancelled from t...
Jul 21, 2023 by Himani Mangla
Skilllync Skill Lync course cancellation (Skill lync) Open
In the March **** I've purchased a course for Post Graduate Program in *G Network Design, they given some false promises like everyday live classes & job assurance like this by Neha(Skill-Lync). So she insited to take the course and forcefully...
Jul 19, 2023 by Aniket Ghosh
I become a victim of their cheating and fraudulent scheme and GeekLurn mislead with ZeroCostStudy ad (Geeklurn Edutech services Private limited ) Open
Respected Sir/Madam, Voxya Team, I Santosh Biradar, resident of Chakan Pune aged **. I am reaching out to you today to share a distressing incident and seek your support. I have been a victim of fraudulent activities perpetrated by Mr. Kam...
Jul 06, 2023 by Santosh Biradar
Refund not received (Oda Class ) Open
I enrolled my daughter into Oda weekly trial class for Rs. **/- where I liked it and wanted to continue it. So I decided to enroll my daughter but as I am a single mother and not so financially strong I asked for EMI options, for which her ment...
Jul 06, 2023 by Shraddha Phatak
Online Education course (Byjus) Open
My sister took online course in byju's on *st April and for registration process we paid **** and total course fee is ***** and remaining amount we have to pay in EMI process and they told we will deliver books in one week and also start on...
Jun 30, 2023 by kadali gangadhar
Service not Provided (Knowledge Academy) Open
I had enrolled at Knowledge Academy for Online coaching in clearing PGMP course. They promised me to provide course Training, material, practice tests and guidance. Even after * months of paying the entire fees they haven't provided anything an...
Jun 30, 2023 by Mradul Gupta
Course not provided (Acte Taining Institute Pvt Ltd) Open
I have paid Rs. **,***/- for Oracle Exadata online course on **-May-**** after discussed with Raj - course co-ordinator, he promised that he will arrange within a week, unfortunately he was unable to do it and he keep postponed and after a mont...
Jun 28, 2023 by KRISHNA M
To take NOC for my EMI (BYJU'S) Open
Hi I took BYJU'S ** days trial pack for my * yrs old daughter.. I gave ***** deposit for learning materials and took E.M.I of ***** for total course. I CANCELED MY ORDERED N THEY RETURNED MY ***** DEPOSITS BUT ITS MORE THAN * MONTHS N I COULDN...
Jun 27, 2023 by Avni Chaudhari
Score card marks is wrong (Nta) Open
My name is priya roy. my application number is ************. my roll number **********. I am awarded *** marks in the score card. my marks should be ***. please recheck my omr sheet. counseling is also going to start soon ....
Jun 23, 2023 by priya roy
Formal Complaint Regarding Unsatisfactory Service from Upgrad (Upgrad Education Private Limited) Open
I hope this letter finds you well. I am writing to formally report a highly unsatisfactory experience with the services provided by Upgrad.com I believe it is essential to bring this matter to your attention, as the level of service I received...
Jun 21, 2023 by Gyanendra Kumar
FEES TAKEN BUT ADMISSION NOT GRANTED (Upgrad.com) Open
Upgrad insisted me to get an online MBA degree from Liverpool Buisness School. They made me avail a loan of Rs ****** from LIQUILOANS. As of today i have paid Rs ***** (Upgrad) + **** (EMI to Liquiloans) // Total *****. Three months have p...
Jun 12, 2023 by ABHINAV AKASH
Unfair examination (Upgrad.com) Open
On **th of may an online examination was held - i completed my exam within **-** minutes and submitted a few students were asking questions in WhatsApp - i answered ine question. Of the ** students who had participated only * students marks...
Jun 09, 2023 by Shariq Irshad
Refund not provided even after submitting refund case before the program commencement (upgrad) Open
I had enrolled into Upgrad Abroad program but the program got cancelled, Now upgrad is not providing refund. I had submitted the refund request as per the norms....
Jun 06, 2023 by Mahesh Shankar
Iam join my child srichaitanya college expirince teachers nil and responce person nil so many doubts (Srichaitanya college visakhapatnam ) Open
My child join in the srichaitanya junior college super -**programme visakhapatnam education nil experince teachers nil responce person nil. So many times iwill gave the complient to the principal and AGM. those persons gave the rude neglect and...
May 25, 2023 by Puvvala tirupatirao
Scam in name of pay after placement scheme (Geeklurn Edutech Services Pvt Ltd ) Open
They enrolled me into their data science architect program and claimed I'll be charged for the same after being placed, they referred me to their financial partner who were supposed to give us an education loan, but instead they made us apply f...
May 24, 2023 by Abhishek Dharamdas
Medical negligence (Goa Medical College) Open
My father was admitted to the CCU *** of GMC on the night of ** February ****. The following instances of medical negligence was observed by me prior to his death at * am on ** February ****: *) A procedure of temporary pace maker was done to ...
May 22, 2023 by Joanna Coelho
Byjuys Tablet course Cancellation (Byju) Closed
I have opted for Byjuys tablet course on September ****.but I tried reaching out to Byjuys to cancel the subscription and loan Emi as the course content and materials they are providing as part of this course is almost available for free in the...
Feb 19, 2021 by Sangeetha
Insufficient Incorrect Misinformation provided for MSc data Science Degree by Upgrad (Upgrad Education Private Limited) Closed
I wanted to highlight the trouble i faced by enrolling for a Masters Program in Upgrad, The fee for the course is ****** and I opted for a Master in Data Science degree through LJMU University. I Was not told or given any details all i was told...
Feb 15, 2021 by Deepak Raj
Cacellation refund (Byjus Learning Online Products) Closed
To enroll into Class * for the academic year ****-**, I paid the amount of **** rs as caution deposit into Byjus for my Kid. I request a demo class for a month , I was told that there is no demo class for Class * and * Students, so I deci...
Feb 12, 2021 by Dinesh babu
FRAUD SIGUNATURE (Byjus learning app) Closed
I bought neet course because the counselor promise me to give live classes and many, after buying course I would not get live classes, then I want to cancellation of my neet course and want stopping emi of bank ...
Jan 28, 2021 by GOWTHAM
Cancellation of subscription (Byjus ias) Closed
I have subscribed for byjus IAS, it was been told that there will be live classes and test every ** days.I dont see any live class..they arrahe current affairs webinar once in a while. For the static portion there are no live classes,only recor...
Jan 26, 2021 by Anamika
Fee refund on cancellation of application before last date (IGNOU (Indira Gandhi National Open University)) Closed
I'm student of PGDRD course in IGNOU and registered for PGDAST course for July ****. Paid my fees via phonepe. on the same day I came to know that I'm not eligible for two courses in the same year and they cancelled my PGDAST course. on the las...
Jan 17, 2021 by Aditya Gorti
Refund not even initiated Keeping us in false Promises (Intellipaat ) Closed
I have enrolled for Salesforce Platform Developer* course in Intellipaat. One of their Sales executive Priyank Patnaik has given me all the false promises and asked me to enroll. I did the enrollment by paying the whole amount of Rs *****+ . T...
Jan 14, 2021 by K P Sreni
BAD SERVICE BY BYJUS (Byjus) Closed
I AM PURCHASE A STUDY MATERIALS FROM BYJUS COUNCILORS MR RISHAV RAJ ALL PAPER DONE EMI START SOME THING TWO MONTH GOING NO ANY CALL ATEND BY BY MENTOR SO STUDY IS COMLETLY CLOSE BUT EMI DEBITED IN MY ACCOUNT SO I WANT TO REFUND MY MONEY...
Jan 03, 2021 by ANIL KUMAR BHARTI
Course cancellation regarding (Byjus) Closed
I have purchased byju's ias tablet course for **** in August for Rs *****. Due to financial reasons, my mom couldn't able to pay the fee further and we asked byju's to cancel my course from October *nd week. Also she's is a single parent, she c...
Dec 12, 2020 by Shanthini Priya
Refund not given (Jis University Agarpara Kolkata) Closed
I still didn't get my refund of my cancelled admission against BBA course till now. The cancellation was done by May ****, just * days after my admission. They first said they will give me my refund by December ****, then they said January ****...
Dec 11, 2020 by Debarghya Chowdhury
For cancellation and refund of learning program (BYJUS LEARNING PROGRAM) Closed
We started learning program for my son, with ** days trial period and paid **,*** for tablet. They said you can any time cancel if u paid for tablet. And remaining **,*** with EMI. Within ** days we decided to cancel the programme because of so...
Dec 08, 2020 by Devna Wadhwa
Money not refunding (Byjus) Closed
I bought * years jee course and paid **** for registration and remaining amount as emi but later we decided to cancel it and applied for refund and it is now ** days when I applied for refund. But I hadn't refunded yet. Every time I call cust...
Dec 03, 2020 by R Ahlawat
Fake promises (Byjus) Closed
I purchased the IIT-JEE tablet in September ****, the salesman promised that my kids will get one on one attention but it is far away from reality. Initially they would call once in every month to check on my kids and during those conversations...
Nov 29, 2020 by Adhisha
Cancellation (Byjus) Closed
Purchased for my son,After taking this lost my job and admission was cancelled from school because of LEAVING CERTIFICATE issue now I called for cancellations they are telling about ** days and they are not worried about child future In this p...
Nov 27, 2020 by Adnan Ali moge
Cancellation (Byjus learning app) Closed
I purchased byjus product from * to ** in month of June. As per their cancellation policy, I dropped a cancellation mail on **th day i.e. June **. Till now, the subscribtion had not been cancelled. **k about has been given and total course valu...
Nov 26, 2020 by Shubham singhal
Amount not refunded after cancellation (Think & Learn Private Limited) Closed
After my cancellation of request & with many follow-up they have not returned my amount. on **th day i called for cancellation but they have picked the call, on **th day i informed for cancellation. My first EMI is also deducted after so many f...
Nov 12, 2020 by Swapna Rani
My refund is not initiated beside cancelling before the trial period (Byjus learning app) Closed
I purchased this product for my sister as the counsellor was convincing that the product is very good . Even though she was in commerce and not in need of any study material I purchased the product on a condition that I am going to try the prod...
Nov 05, 2020 by Aayushi Gupta
Received damaged birthday gift (Byjus) Closed
After * weeks i received my birthday gift and when I opened the package it was damaged....
Oct 05, 2020 by Mohit Suman
CANCILLATION OF BYJUS TAB EMI (Byjus learning app) Closed
SIR BYJUS CONCELLER MUJHE CALL KRI OR USKA PRODUCT KE BARE ME FROUD BATE BTA KAR MUJHSE UPSC HINDI KA TABLET EMI PAR PURCHES KRAVA DIYE UNHONE JAISA BATAYA THA VAISA FACILITY MUJHE NAHI MILA OR MAI JAB UNHE BOLA TO AB BOLTE HAI KI EMI CANCEL ...
Oct 04, 2020 by SANJEET KUMAR RANA
Cancellation of my subscription due to personal reason (Byju ias) Closed
I purchased byjus IAS Tablet before * months on July fist week,believing the words of genuineness of their executive...Since then,I was not satisfied with the product , also I lost my Job that I am not able the EMI on time Even asking for can...
Oct 04, 2020 by Jes marshal
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip