File a Complaint against Zara
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Zara
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How to resolve Zara complaints online
If you want to complain about a problem that relates to Zara, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
Get refund, replacement or compensation from Zara by using Voxya now.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zara?
If you are not satisfied with Zara, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zara and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zara
But before filing a complaint, you should
a. Contact the customer support of Zara first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Zara
Find the contact details of Zara to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
Let your voice be heard. Start social campaign against Zara to get their attention on your complaint
Business Network
Use Voxya to connect to the right person in Zara to resolve your issue quickly. Hundreds of companies are already registered at our platform and actively resolving customer issues.
Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
= • **% • ChatGPT *am extremely frustrated and exhausted dealing with the way my return requests have been handled by Zara. For my first order, I received the wrong pair of heels. I raised a return request immediately, but it took aroun...
Apr 17, 2026 by Deepali singh
Zara - Refund Denied After Valid Return Delivery Agent Fraud Zara Claiming Wrong Item Received Open
Order Details: Order ID: *********** Product: Zara Jacket Order Amount: ₹*,*** Mode of Purchase: Online I am filing this complaint against Zara India for wrongful denial of refund, suspected fraud during the return process, and defici...
Jan 03, 2026 by Kriti Gupta
Zara - Zara Shoes all teared within 28 days Open
I recently purchased shoes from Zara at Select City Walk, Saket, and I'm extremely disappointed. They developed significant tears at the top after wearing them only a few times within ** days (priced at ₹*,***). When I sought assistance from ...
Dec 29, 2024 by Zainab Samreen
Zara - Zara sending damaged items Open
I have ordered * item from them and my order suppose to get delivered on **th of aug by bluedart bt they haven't delivered the items for * days and both day item was at bluedart office nearby to my address after complaining they do deliver bt t...
Sep 04, 2024 by Nikita kumari
I had ordered from zara and received * products which I returned later onn because of size and fit issues and i had received the partial refund only and amount of **** of * jeans is not given by zara saying that you returned a different product...
Jun 22, 2024 by Akshat Paliwal
Zara - Fake product sold Closed
I had Bought ZARA brand Cordset for my wife. The shop name is Streets Fashion, surat. They have website, instagram and whats marketing. They have stopped replying to message and calls. The product received was fake and worst quality. **********...
Jun 11, 2024 by Yash Kankariya
Zara - Wrong item received Open
Subject: Urgent: Complaint Regarding Order #*********** zara - Incorrect Product Received I recently encountered a problem with my online order placed on **th May ****, with order number #*********** I had ordered three Zara perfumes, ...
Jun 02, 2024 by Dr Harikrishna D
Zara - The item was not good it got warped after using it once and twice Closed
I bought a ribbed sweater dated **-**-**** for a little money and after using it once or twice it got ruined and was no longer wearable....
Apr 14, 2024 by KAKU CHAUHAN
Hi i have purchased two product on * dec from store when purchased one of item where without tag and one article was designed like that it is torn from bottom when i went for return zara before ** days store deny to return it .they said they ca...
Feb 04, 2024 by Naveen
Zara - Non Zara product is not getting returned Closed
The deliver guy picked up wrong product on Jan*st,**** and delivered it back to zara. It was a non-zara product and even after repeated call and chats on customer care I am not getting any response from them.They are not even shipping the pr...
Jan 09, 2024 by Ankita Mistry
Zara - Wrong Product Returned to Zara Facility by delivery guy Open
I returned a Zara Basic Puffer White Jacket the delivery guy called me and reached my home to pick it up he got the box I asked him if its the right product or the tags are intact he said yes everything is good and fine then Almost after a mont...
Dec 27, 2023 by Ayush Singh
Zara - Package Fraud Items missing Open
My name is Quzee. Email id: quzee****@gmail.com I ordered three items from Zara. When I opened the parcel there were one item and other two were missing. Along with that * item there were some old used shoes. The delivered bos had the seal o...
Dec 12, 2023 by Quzee
Zara - Formal pants Closed
Dear Zara Customer Service, I am writing to bring to your attention an issue I encountered with a recent purchase. On **/**/****, I bought a pair of formal pants from your store, receipt number ******/******. However, upon closer inspection,...
Sep 17, 2023 by Priya shukla
Zara - Return not accepted Open
Order number - *********** After placing a return request within the return request period, and even after they not coming to pickup the product, contacted them again. They are denying my return request now after * months claiming that the...
Sep 06, 2023 by Jerusha mendes
Zara - Package not delivered nor amount refunded Closed
I purchased three items from Zara online, a jacket and two perfumes on *th August, **** in Hyderabad. After a week, I got a notification that apparently the order was cancelled from my end, which is not true. I called their customer care helpli...
Sep 05, 2023 by Sara Mirza
Zara - Color of the product faded after one wash Closed
I purchased these khaki baggy pants from the Zara store. I wore it and just after the first wash, its colour faded. Light Patches appeared all over the pants. This type of quality is not what I had expected from a well-known brand like ZARA....
Aug 29, 2023 by Drashti patel
Zara - Received wrong item Closed
I have ordered a dress but received a totally different items which is not expected ......
Aug 20, 2023 by Pooja ratnakar
Zara - Zara Broken perfume bottle delivered Closed
I have ordered * perfumes from Zara , one was okay and second was totally broken. The package was wet from the bottom and when i opened it one bottle was completely broken. It could hurt me as the pieces were totally shattered and on other bo...
Jul 15, 2023 by Sonam
Zara - Product returned from Zara Open
Dear Team Zara, When I went to zara showroom subhash Nagar Paccific Mall to exchanged my product and staff misbehaved and also insulted me then I left my packet along with bill on exchange counter then I called zara customer Servic they given ...
Jul 04, 2023 by Sangeeta Sharma
Zara - Payment done twice Closed
Hi, I visited zara outlet which is in select city walk, saket, delhi , India and purchased a pant. I was paying by scanning the QR Code guided by your employee but your system got hanged and as per the employee the transaction got cancelle...
Jun 06, 2023 by Akansha Garg
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Questions about Zara
Ask questions about Zara and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zara?
What is Zara office address?
InditexTrent Retail India Private Limited (Zara India)
8th Floor, Ambience Corporate Tower II,
Plot No. 3, Unit No. 1 (Office 1),
Ambience Island, NH-8,
Gurgaon, Haryana - 122002
Zara India Affiliate:
Building-9A, 15th floor, DLF Phase 3
Gurgaon 122002, Haryana
What is Zara customer care email?
Where to find Zara discount coupons?
Who is the Owner / CEO of Zara?
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