File a Complaint against Zepto
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Zepto
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How to resolve Zepto complaints online
If you want to complain about a problem that relates to Zepto, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zepto?
If you are not satisfied with Zepto, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zepto and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zepto
But before filing a complaint, you should
a. Contact the customer support of Zepto first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Zepto
Find the contact details of Zepto to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
Let your voice be heard. Start social campaign against Zepto to get their attention on your complaint
Business Network
Use Voxya to connect to the right person in Zepto to resolve your issue quickly. Hundreds of companies are already registered at our platform and actively resolving customer issues.
Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
Zepto - Wallet Balance Not Updated After Payment Deduction Open
I added ₹**** to my Zepto wallet using my credit card. The amount has already been deducted from my credit card account, and I can also see a “+****” entry in my recent transactions within the app. However, the amount has still not been a...
May 31, 2026 by Somya Paliwal
Zepto - Misleading Promotional Offer Open
Zepto advertised an offer stating that customers who placed an order worth ₹*** or more would receive a ₹**** coupon. I carefully reviewed the terms and conditions and placed an order worth ₹*** specifically to qualify for this offer. I f...
May 29, 2026 by Saurabh
Zepto - Empty box delivery Open
The delivery partner of zepto after getting otp he didn't do open box delivery and he gave my headset with other groceries and he left immediately Only box is there product is missing Try to call him back he is not picking the call And ze...
May 13, 2026 by Ajaykumar Thimmappa
Zepto - CURD ITEM FULLY DAMAGED AND GETTING SMELL Open
I would like to raise a serious complaint regarding the quality and safety of the food items being delivered. This is not just about money—it is about the health and safety of my family. The products being delivered have a foul smell and app...
May 02, 2026 by DASARI SANDEEP
Zepto - Safety issue delivery partner Open
I placed an order on Zepto worth *K cash on delivery and kept the cash ready. Its zepto fault that they sent * seperate orders and the first guy came with one package and started demanding change and insulted me in front of neighbours threaten...
Apr 26, 2026 by Jonita George
Zepto - Double payment Closed
I had ordered *** rupees order which consisted some potatoes and milk I had forgot to do the payment so my dad went to do the payment but didn't told me to that he was doing the payment so I also did the payment and also my dad so there was do...
Apr 23, 2026 by Sweety Dodia
We ordered the house hold product with the amount of **** at ** pm on **nd April , and zepto kept us waiting till *:** am and cancel the order themselves, and asking us to wait for *-* working days for refund. It has been observed several tim...
Apr 23, 2026 by Kshitij
Zepto - Damaged products received Open
I received an order(Order #KRGOJARO*****) from Zepto in which: One ice cream package was visibly damaged from the outside Another was completely melted and unusable inside This is a straightforward quality failure. After repeated follow...
Apr 17, 2026 by Rishabh Singh
Zepto - Refund not Recived Closed
I have asked for return the product - Zepto said that the amount will be refunded by **th April - now they have marked on app that refund completed but I have not Recived it in my bank acc ...
Apr 16, 2026 by Bhawana Dhingra
Zepto - Zepto not returning products Open
I had ordered fashion products from zepto on *th of April. I had some size issues with it. But when I reached out to the customer support, sometimes they say that the store is closed, sometimes they say correct product is received sometimes the...
Apr 13, 2026 by Manish Pandey
Zepto - Refund not received Open
Zepto is showing that refund is completed but I didn't received my refund I need my money urgently please help me...
Apr 10, 2026 by Kira
Zepto - Defective product Closed
I bought a philips ** W led tubelight worth ₹***/- from zepto on *th April. When I tried to install it on *th April it was not in working condition. I requested for exchange but they are saying the exchange window has expired. Product na...
Apr 07, 2026 by Trishika sinha
Zepto - Complain regarding Refund Open
Hi Team, I ordered a boat earbuds dated **th March **** and due to damage deliver product returned on the same day meanwhile I connected with customer support team but I didn't get response from their end. Please check the product details ID...
Apr 07, 2026 by Rohit Sharma
Zepto - Paid twice Closed
I had paid online for my delivery but mistakenly also paid again to the delivery guy...
Apr 05, 2026 by Sahil Biswas
Zepto - Received a used product and damaged product Closed
I saw the product. The product was old and looking used. I said the delivery guy to take back the product, but the delivery guy phone got switched off. So he said you just go home and talk to the customer care. They will resolve the problem, bu...
Mar 29, 2026 by Harsh Patel
Zepto - Problem in quantity Closed
It was clearly shown in the Mini gulab jamun box that it contains * pieces of mini gulab jamuns..but when I open the container there is only * pieces..i already complaint in the zepto app..but they are not showing much interest ...
Feb 20, 2026 by Ankit Jana
Zepto - Double payment Closed
I have ordered products from zepto of rupees *** and I have paid for it cash on delivery and also my husband Paid via GPay I do have the screenshot of payment also so double payment was done...
Feb 16, 2026 by Sana Merchant
Order ID: MJMQONDRR***** Unfortunately refund claim for misleading product information was denied on app. **gm Sodium content mentioned on label in image in Zepto (screenshot attached). But the delivered product has only **gm Sodium (screens...
Feb 10, 2026 by Avanish Behany
Zepto - Zepto delivered me expired chicken Open
What if my * year old have eaten that expired chicken and have hospitalized with mishaps. I want them to pay me for my mental agony...
Feb 03, 2026 by Srujanreddy Pasham
Zepto - Zepto illegal business Closed
Everytime they are delivering ghee bottle they are delivering adulterated and tampered products. And not accepting complaints on this....
Jan 29, 2026 by Sowjanya Puluvarthi
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