E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong item delivered (Myntra) Open
I ordered one Nufa black textured shoulder bag on *th July but received a different color. I immediately request for a return but the person who came to collect my return refused saying that I was on hold. I call the customer service but nothin...
Jul 14, 2021 by Zomuansangi
Package tracking details are not available (Labelsuit) Open
I hv ordered * suits on july **th with amount if ₹****through razor pay plz make my money to be refund .I hope I will get justice soon...
Jul 14, 2021 by B.Koumudhi
Package not delivered and not ready for refund (Stylish Drapes Instagram) Open
I had ordered Yellow Saree on June ** **** and done the payment online of Rs. **** and didnt receive the package till date. On asking they just say "On the Way: and will be delivered in *-* days in this week. But this week dont not appear for ...
Jul 14, 2021 by Swaroop Lakshmi
Refund not received even after 16 days (Cakesportal com) Open
I order a cake for standard delivery from Cakesportal.com which was to be delivered on **th june. But my order got cancelled at the very last moment and the company said my refunded is initiated in the next seven days passed. The account i crea...
Jul 14, 2021 by SAMRIDDHI BAMMIDI
Bad product service provide (Ambuja Cements Limited) Open
I had purchased Ambuja Cement blocks size ( *”X*”X**”) **** pcs from M/s Ambuja Cement Ltd, dealer M/s Saroop Sood & Sons , Thural , Himachal Pradesh in oct ****. I had decided to do construction with regular Int or Bricks but after discu...
Jul 13, 2021 by Vinod Awasthi
Package not delivered (Closethues) Open
Ordered a dress on **th june, my package is not yet delivered and they dont revert on dm’s or emails, even if they do all they say is *-* days more....
Jul 13, 2021 by Harsha
Months Have Past Refund Not Received (H&M Western (INDIA) Private Limited) Open
They delivered the wrong item (*rd April, ****). When I called the delivery man, he informed me that I ought to schedule a return seperately. Immediately on the same day, I scheduled a return. They collected the items from me on *th April, ****...
Jul 12, 2021 by T. P. Tsering
Cheated by sending wrong watch (Swissclock in) Open
Hi www.swissclock.in is selling citizen watches (not original) I placed an order on *th July **** through cash on delivery once received kn **th July **** what was advertised and what I received are * different watches, since then I sent mails...
Jul 12, 2021 by Venugopal
Refund not transferred (Goibibo) Open
We got refunds from airlines on account of flight cancellation due to COVID. Goibibo kept those refunds in gocash wallet instead of transferring it back to us. On **th Jun we placed request to transfer * refunds of Rs ***** (Spicejet, PNR B*LL...
Jul 12, 2021 by Abhishek Surana
No Refund (Nurserylive.com) Open
I ordered * products in the month of June, **** there was no cash on delivery option in their site after I confirmed the order they didn't even bother send me any updates I keep on sending email for updates they keep on telling me to wait then ...
Jul 11, 2021 by Bhuvneshwari Chand
Cake was not deliver on time slot booked (Winni Cake Online) Open
I placed order for cake in Morning around * am and booked delivery slot between ** AM to * PM. Order detail : ************ Being special Birthday event we plan to have cake cutting and then go put for lunch at Oakwood premier prestige hot...
Jul 11, 2021 by Altaf Patel
Package not delivered (Wear.style) Open
I had ordered two tactical pants on ** April ****.They sent me a tracking via whatsapp, with date wise tracking and finally it's been held up by customs for * months as per them.They are scamsters and fraudsters.If you try contacting they don't...
Jul 11, 2021 by Arthur R
Non Issue of GST Invoices (Apple India) Open
I am a sole propreitor and have a valid GST No. When I am buying from the Apple Online Store , Apple is refusing to issue a GST invoice even though , I have emailed them my GST number . ...
Jul 11, 2021 by Preetam Saikia
Defective package delivered (Amazon) Open
I had ordered monin syrup from Amazon on **th June which was to be delivered by **th June but the package delivered was damaged because of which I hurt myself as it was glass packaging. I contacted Amazon customer care and shared them the de...
Jul 11, 2021 by Gaurav Gupta
Fraud and money looting company (70trades.com) Open
By providing so many commitments and promises they have looted USD *****/- from me. I have registered complaint with FSA and following with them for the last one year without any feedback. Mr. Shivraj Kumar Ms Niyati from ** trades are the pers...
Jul 11, 2021 by Sudeesh
No Service (One Broad Band) Open
We live in Society called Panchsheel Greens *. I am here for launching a complaint against my internet service provider called One Broadband. Very Pathetic internet service from them. They have a monopoly over here and did not allow anyone for ...
Jul 09, 2021 by ASHISH MATHUR
Cheap Quality Product (pinktonic) Open
I ordered from Pinktonic Instagram Page on *th July **. I was very happy when I received the package, but I realized it was extremely cheap quality as soon I opened the package. The fabric is extremely poor and the stitching is also poorly done...
Jul 09, 2021 by Anjalika Negi
The company charged me for a product that was not in stock to begin with (Leader Cycles Limited) Open
I ordered a cycle for myself on the companies official website. They asked me to pay a certain amount in advance before they could dispatch the order. When I try to fetch my payment status it tells me "You cannot order until the product is ba...
Jul 09, 2021 by Lakshya Madan
Money deducted but order not placed (Reliance Digital Siddipet) Open
I have tried to place an order on *-**-**** my money has been debited from the account but order is not placed. I started to worry and called customer support they said to wait for ** hrs. After ** hrs now they said ** hrs and now its already b...
Jul 08, 2021 by Akhilesh Reddy
TV not working (Nokia) Open
My Nokia stopped working after ** months of purchase. I have raised complaint Jeeves and Nokia. Complaint numbers are CLCPW*********** (**th June) & CLBWR*********** (*nd July). Technician visit my place after * days after every complaint. He d...
Jul 08, 2021 by Diljeet
Wrong item delivered of substandard quality (Fastorly.com) Closed
I ordered XL Kurti for Rs. *** but got very small size entirely different Kurti worth Rs **. Please do the needful....
Apr 24, 2019 by Punam Bansal
Product not delivered and no refund received (Pynkvilla) Closed
I have paid online through payumoney Rs. **** on **-**-****. The message received was "Thank you for shopping with us! Your transaction with Chintan Mehta was successful." Also mentioned "Any issues with your purchase? *- As per payment netwo...
Apr 24, 2019 by Tushar Patil
Item not received in my account (Pubg ) Closed
I made a payment to midasbuy.com to purchase UC for PUBG. The payment was done to Proximagamma Pvt Ltd from my Paytm wallet worth of Rs.**** on **rd April. But I didn't receive the UC in my account yet. It has been about * day and there is no w...
Apr 24, 2019 by Nizam
Want to return my order (Vastrova ) Closed
From Vastrova I have purchased my order on April **th ****. I got my order on **th and the same day I have raised the complaint through mail and website. I want to return my order and when my refund will come? Till now they are not responding. ...
Apr 24, 2019 by Dakshayani.sushma@gmail.com
Different product delivered not as shown in the picture (Willora.com) Closed
I ordered a combo of * Kurtis but they supplied very cheap quality Kurtis which are entirely different from the one that is shown on site. Please take action against this website. I want my money back....
Apr 24, 2019 by Vandana sharma
Wrong product delivery (Willora.com) Closed
I ordered a combo pack of * Kurti. A cheap quality different design cloth is delivered to me worth ***-*** Rs. This is a very untrustful site which is faking people. This online shopping site shud be banned....
Apr 24, 2019 by Kiran sangnale
Different watch received (Smartwatchmart) Closed
I purchased a watch from the smartwatchmart website. My order no is smw****. But I have received a different watch which was not shown in add. It is not that watch which was not shown in add or order by me. So I requested to them please collect...
Apr 24, 2019 by Manmohan
I prepaid my order but haven't receive the order yet (Shopkin.in) Closed
I have ordered a few products from Shopkin website but I haven't received my order. It's been more than ** days. I tried reaching out them via mobile and email but it is of no use. Haven't received any updates....
Apr 24, 2019 by Shivani Verma
Item delivered is not working (Dijinest) Closed
Order no.*********, I purchased Samsung *** GB memory card Rs. *** from Dijinest company. The memory card was not supported. So please help in exchange or return this memory card. I'm not happy with this product....
Apr 24, 2019 by Arvind tiwari
Took advance payment and did not delivered my product (Arihant Books) Closed
I ordered my product from their website on ** April **** which will be supposed to deliver within two days. I paid an advance payment for fast delivery but after waiting for * days I've no idea where my product is. There is no option on their w...
Apr 24, 2019 by Naveen Kumar
Package not delivered (Doramisell) Closed
I ordered a *.** dollar product from Doramisell but the money deducted was dollar *** that means around **** Rs. Please help me to get my money back. Doramisell is not responding at all now. Their website is also not reachable....
Apr 23, 2019 by Gourav kathuria
Order not delivered (Vistaclothes.com) Closed
I ordered three sets of clothes worth Rs. **** on *th April **** and paid the full amount online as there was no COD option available. Now on checking, I find that their website is unreachable and no one there to contact. I contact Razorpay thr...
Apr 23, 2019 by Sanghamitra Bhattacharjee
Wrong product with very cheap quality delivered (Willora) Closed
This product is totally different from what I ordered and that too so cheap in quality. Either help to change the product or return my money back. I will tweet this everywhere....
Apr 23, 2019 by Sheetal
Package not delivered since 3-4 months (Bootees.com) Closed
I pre-ordered a t-shirt at this company and it's for a month. I didn't get my t-shirt. They also won't refund my payment and still tell to wait. Please do the needful....
Apr 23, 2019 by Sourabh Chavan
Wrong product delivered (Mi.com) Closed
I ordered U shaped pillow from MI.com. But I received a flat shaped pillow, not the U shaped. Also not comfortable. I need my money back as MI sent the wrong product and I am not satisfied with it....
Apr 23, 2019 by Dharmbodh
Refund not issued (Shopkin.in) Closed
I ordered a dress and gown from Shopkin.in on **th and **th March. On April *th I cancelled the orders and they replied they will initiate the refund soon. I didn't get a mail or call regarding this. I tried calling their contact number and it ...
Apr 23, 2019 by Navya Symon
Product not working (I7s) Closed
Today I got my earpods but it's not working. * earpods is damage. I cannot connect *earpods with Bluetooth....
Apr 23, 2019 by Jiya wadhwa
Transaction got failed (Midasbuy.com) Closed
I want to purchase UC cash from midasbuy.com. My payment centre Paytm sends the money but I didn't get the UC cash. Please help....
Apr 23, 2019 by Biswajit Das
Fake item delivered (Ladyware.in) Closed
I ordered a Kurti however what I received is an old and torn saree. Customer care not provided on the site. Please help me....
Apr 23, 2019 by Shalini
Item is fake as compared to ordered one (Ladyware.in) Closed
I ordered one Kurti and one gown from this site worth rupees **** and the company delivered some very cheap material saree pieces. The company is not answering my phone calls. The delivery boy also not supported to contact to the company....
Apr 23, 2019 by Jaya singh
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Ajay Masih
Complaint filed against: Cleartrip