E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Flipkart) Open
I ordered Lenovo Monitor from Flipkart on **th June. After waiting for ** days they canceled my order on **th June. I contacted them several times and they told me to wait **-** hours every time. I mentally suffered a lot while waiting for ** ...
Jun 26, 2021 by Khan Zaheer Ahmad
Phone warranty not given by company under warranty period (Micromax B 1 Mobile) Open
I hereby declare to that micromax has fraud with me .I bought micromax *b through online * months ago .it had warranty period of * year as usually like other handset. After just * months of use ,it gets disfunctioning.firstly finger sensor not ...
Jun 26, 2021 by Mohd Saddam
Package not delivered no refund confirmation for cancellation (Kwabey ) Open
I have ordered * t-shirts for INR *** on **-Jun-****. But it was not dispatched for around ** days. So I decided to cancel the order. I have sent an email and message on Instagram but no response. I don't have any confirmation for a refund and...
Jun 26, 2021 by Madhan Babu
Prepaid Product not delivered more than a month (Flipkart) Open
Order OD****************** for HAWKINS Futura Stainless Steel *.* L Induction Bottom Pressure Cooker • This incident Looks to be a coverup by mistake done by Customer support agent, I don’t not see it as an issue with logistics guys as ...
Jun 26, 2021 by Vaishali Saravanan
Breach of Warranty service provided by Dell (Dell) Open
My laptop is in warranty and HDD failed, Dell has given assurity to replace the hard drive within * working days. Warranty terms says it's next-day service. It's been more than ** days now and have nothing heard from dell. I'm happy to ...
Jun 26, 2021 by Kundan Gupta
Abusive scam Football Monk (Football monk ) Open
My Order no ***** * Months since my order. They have sent me half of the Items in my order. They never pick up call or response to the Mail even when they do they are very Abusive. They gave me threat to not disturb them again. Very Abusive a...
Jun 26, 2021 by Rahul Trehan
Order cancelled refund not received from TAGG digital (Tagg Digital) Open
I had order TAGG VERVE smart watch (Order ID: TG*******************) from TAGG Digital site on **st May ****. Order did not delivered by TAGG Digital. They were not delivered my product hence, I had cancelled my order on **st May-**** (cancelle...
Jun 26, 2021 by Tanveer Sirkazi
Fraud case lenovo Disagree with his point (Lenovo) Open
I bought lenovo idea pad flex on date **.**.**** And have found issue on **.**.**** and report to lenovo premium care team on **.**.**** and after detail discussion and sharing the pic of my directive part of laptop.. lenovo agree and he asau...
Jun 26, 2021 by Aparna Upadhyay
Online fraud (Bullishmoneymarket Instagram page) Open
Hi ! My self koushik reddy. My complaint regarding online scam. Instagram page @ bullishmoneymarket And social influencers They are looting public money. ...
Jun 26, 2021 by Muppalla koushik reddy
Refundable registration fee and salary not received (Manak Systems Private Limited) Open
I paid Rs. **,*** for registration and completed the assignment. I was promised to get paid the salary Rs ***** as well as refund of the registration fee **,***. I thought this is genuine govt registered company because they had mentioned it wa...
Jun 25, 2021 by Binny John
Battery Replacement service damaged my phone (Apple) Open
My iphone *S purchased in **** was working completely fine until in March **** I had battery issues and my phone was not charging. When I took it to the Indirangar Bangalore iPlanet, they said it was not charging because of dirt in the charging...
Jun 25, 2021 by Darshini Desai
Money deducted from account but order not placed (Kwabey ) Open
I have place order today and I have made through debit card of ₹*** and payement is deducted and no response from the website i have send email also but no response... My order ID : (pay_HRCxRgOCLiXFUL) They also deactivated the comment se...
Jun 25, 2021 by SUSHANT SOURAV
Products not delivered (salebazzar com) Open
I have ordered television set on salebazzar.com **days before.product still not received. product details as follows Thank you for your order Hi sri vidhya nikethan matric, Just to let you know — we've received your order #******, an...
Jun 25, 2021 by hrishikesh Venkataraman
Under weight cylinder (Indane gas agency) Open
Consumer No ********** LPG ID ***** **** **** **** ORDER NO ********** DATE **-**-**** COMPLAINT LPG CYLINDER DELIVERED WITH LESS WEIGHT. CYLINDER GOT EMPTIED WITHIN * DAYS OF USAGE COMPLAINED TO AGENCIES AND IOCL MOUNT ROAD OFFICE CHENNAI. NO ...
Jun 25, 2021 by Karthick
Totally Wrong Package Deliver (Kidoro in) Open
Sir I order a frog for my * year baby child but this website "Kidoro.in" deliver me a dirty old saree after it I do refund procedure i.e send mail to respective mail id of kidoro.in in refund policy and call customer care they switch off their ...
Jun 25, 2021 by Chandra shekhar pandey
Ill fitting product (Samsung) Open
I had ordered a Samsung active * LTE watch . But once I received the product from the company it had a very small strap in length which did not fit my wrist. The product is unusable for me but the company is refusing to return the product....
Jun 24, 2021 by JYOTI HOODA
I want my refund my money back (www touchlcdhouse com) Open
i placed a order for my brokedndisplay of micromax *b from www.touchlcdhouse.com. and paid an amout of ****/- my order id is ****** LCD with Touch Screen for Micromax In *b - Black Display Glass Combo Folder and they told me it will get shi...
Jun 24, 2021 by Abhishek kumar
Sent a fraud product and not responding (Tata Cliq) Open
I have brought the Apple watch and i received a fraud product - i sent the images to the team immediately after i receive the product - when i made a call they mentioned they will check and inform me - Firstly without informing me they have can...
Jun 23, 2021 by pappuri sivalakshmi
Product not delivered (Pretti Bride) Open
I had ordered the Saree on **-**-****. They said it will be delivered in max ** days while ordering. Now its about more than ** days till I didnt get the product and also they are not responding to my calls and messages. Please look into this a...
Jun 23, 2021 by Prasanna lakshmi
Wrong product received (Willora) Closed
I had ordered a combo of two Kurtis. My order no. Is WLR************. They send me the wrong product. As per their return policy I sent mail to care.Willora@gmail.com with the pic of the Kurtis I received. But they haven't replied yet. ...
Apr 18, 2019 by Rashmi Patel
Items were missing (polyesterprints.in) Closed
I ordered a combo of * t-shirts from polyester print and only * have been delivered to me. First, it took a lot of time to be delivered, then also the items are not complete. ...
Apr 18, 2019 by Tanishq Rastogi
Package not delivered (Viralucts) Closed
This is a fresh case. On *th April around **:** I placed an order on the said website. I was assured by the accused about my order placement via message and email. (Scroll down for the message that I have modified for privacy issues.) >>> Hi...
Apr 18, 2019 by Antara satoskar
Package not delivered (Vista clothes) Closed
I purchased from Vista clothes site of Rs.****/- by paying through the debit card (in advance) on **th March ****. But till date, I didn't receive any communication nor my product from the company. No contact details are given on their website....
Apr 18, 2019 by Shilpa Jagdish Pawar
Cheap product received (Vastrova ) Closed
I ordered a dress from this website called vastrova. The product doesn't match at all with the picture displayed on the website. When I emailed them regarding the issue, they said that they don't accept returns if the product is intact. This is...
Apr 18, 2019 by Vishakha kumari Singh
Wrong product delivered (Willora) Closed
I ordered two Kurti sets from willora company. But I received the wrong and very cheap product from willora company. I want to return this product but willora company is not responding to me. I send many emails to willora company site but I did...
Apr 18, 2019 by Sapna tripathi
Rudeness by the vendors (Big Bazaar) Closed
The all discounted things are sold to vendors in bb Patiala and don't allow the customer to buy the thing even the dm says that we can't do anything we want. I feel ashamed please compensate me asap. ...
Apr 18, 2019 by Paras Garg
Package not delivered (Dealmyntra.in) Closed
I ordered for purchase of a mobile "Redmi Note * Pro *GB RAM, *** GB Memory" from Dealmyntra.in on **/**/****. After a few hours of payment, I received the order confirmation mail. Order Number--*****. I have received the following message. {...
Apr 17, 2019 by PATARLAPALLI VENKATA DURGA ASHOK KUMAR
Provided wrong information on the product description (Pepperfry.com) Closed
Provided wrong information on the product description, when requested for an exchange they are not ready to take the request. The actual dimension of a King size mattress is ***** minimum. Pepperfry has mentioned ***** as King size which is act...
Apr 17, 2019 by Divya P
Mobile not received (Shopingkaro.com) Closed
I have paid an amount of Rs. ***** towards Redmi note * Pro mobile but so for not received. Please do the needful....
Apr 17, 2019 by Ghouse Mohiddin
Online cheating done (Shanghai Retail Network) Closed
I booked the mobile Redmi Note * on *-*-**. I paid money through HDFC and today is **-*-**. But my order is not delivered....
Apr 17, 2019 by Vbalasubramanian
Money not refunded (Amazon) Closed
I made a payment for amazon product (mobile) through paytm application. It shows payment is successful. But Amazon sent a message of payment failed. But my money is deposited and I cross checked with paytm customer care. They clearly said that ...
Apr 17, 2019 by Kishore k
Entirely different product received (Willora) Closed
I ordered a combo pack of Kurtis and received a totally different and cheap product on **th April ****. When I called up customer care to complain about the product and ask him to refund my money back he asks my atm no. Such a fraud company it ...
Apr 17, 2019 by Nishtha khosla
Defected shoes not replaced nor repaired during warranty (Woodland shoes) Closed
I bought woodland shoes from woodland store Kunjpura road Karnal. After * months these pasting of the soul is cracked. I returned to the showroom. They assured me to repair within ** days but * month has passed they are not solving my problem a...
Apr 17, 2019 by Balwan Singh
Wrong product has been delivered (Willora) Closed
I had ordered for * combo pack (* different design tops). I have received * top of the same design with different colour quality is horrible. I have requested for return but no reply from them. There is no contact number also to call. ...
Apr 17, 2019 by Likitha
Regarding wrong charges for carry bag (Brand Factory) Closed
I have purchased clothes from brand factory Agra and they charged me Rs. * for the carry bag. As it should be free of cost with every purchase. Why there are an extra carry bag charges. Why should we promote your company by paying for that carr...
Apr 17, 2019 by Divyanshu Agarwal
Product not delivered (Vista clothes) Closed
Before ** days I ordered through online but till now I didn't receive my order. I am not able to reach them. When I ordered that time they called and they told within ** days I will receive my order but till now I didn't receive. My order id #*...
Apr 17, 2019 by Hemamohan
No order status (Insasta.com) Closed
I have ordered * accessories on insasta. Order id #******. No order status no confirmation about order invoice no INV-****-*******....
Apr 17, 2019 by Chidambar K
Product cancelled and no refund (Shopingkaro.com) Closed
This is unbelievable. People blindly started trusting e-commerce sites for demanded phone. I purchased Note * Pro from shopingkaro.com. I saved and took credit from a friend for this phone and at the end the scam takes place. I unemployed guy c...
Apr 17, 2019 by Prashant
Order not delivered (Shopingkaro.com) Closed
I ordered Redmi note * Pro of Rs. *****. The payment and order confirmed on **/**. The order not yet delivered and now, toll-free number/chat system/website all are down. It a fraud website. I did UPI payment and seems my money is lost. Please ...
Apr 16, 2019 by Abhishek tp
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Ajay Masih
Complaint filed against: Cleartrip