Top consumer complaints in 2024 - Voxya Consumer Forum Online

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Rent not received for purchasing (Vp Broadband) ^Open

I had purchased storage capacity (TB) from the Opposite Party — VP Broadband Abacus — as part of their data centre investment/rental plan in Oct ****. I had duly paid the required amount along with applicable GST, which was duly deducte...

Oct 20, 2025 by vikram Singh

Return is not Accepting (Jiomart) ^Open

Good Evening Team, Could you please help me on the below request, number of times spoken to the customer service unable to get help from them. I have planned to install Jio AirFiber to my house on **th September and I have gone through the ...

Oct 15, 2025 by Veera Katam

Manufacturing defect in iqoo neo 10 new phone creaking sound replacement denied (: VIVO) ^Open

Subject: Urgent Resolution Required for Defective iQOO Neo ** Creaking Sound Issue I purchased an iQOO Neo ** on [exact purchase date, e.g., ** September ****] from [platform/store name, e.g., /Flipkart/store] for ...

Oct 05, 2025 by Raj Kumar

Request for Immediate Action on Unsuccessful Recharge Customer ID (Airtel DTH) ^Open

I am writing to bring to your attention an issue related to a DTH recharge that was made on my Airtel DTH account (Customer ID: **********) but has not yet been reflected in your system. On *nd October **** at *:** PM, I recharged the amount...

Oct 03, 2025 by MUKESH BARMAN

Shopping transaction failed misclassified as recharge case reopened after followup ( Vodafone Idea Vi ) ^Open

I had initiated a shopping transaction via Vi (Vodafone Idea) worth ₹***. The amount was successfully debited, but I did not receive any confirmation or service. Vi customer care misclassified my complaint as a recharge issue and closed the c...

Sep 20, 2025 by Pankaj Kumar

Unauthorised porting of SIM (Airtel Vodafone ) ^Open

* अगस्त, **** की रात में मैं सोया और * अगस्त, **** की सुबह मुझे पता चला कि मेरा मोबाइल फोन (OnePlus **, मॉडल CPH****, IM...

Sep 13, 2025 by Kavindra Kumar

Internet Disconnected since last 15 days with no ETR (ACT Broadband) ^Open

Respected team, It’s been almost ** days that we have no Internet connectivity and have raised a complaint with ACT Fibernet ticket no SR************** have sent multiple emails which has bounces back. I am working from home and this is c...

Sep 06, 2025 by Preeti Sehgal

JioAirFiber speed is slow since the date of installation (Jioairfiber) ^Open

The JioAirfiber was installed at my home on ** August ****, The slow internet issues started from day one of installation, after contacting the support team same day, they keep giving me **-** hours timeline till today and keep escalating the i...

Aug 30, 2025 by Yash Gupta

NonRefund of Security Deposit by Excitel Broadband Despite Device Return (Excitel Broadband) ^Open

I was a user of Excitel broadband under the name Geeta with User ID **********. On **.**.****, I requested termination of my broadband connection and refund of my security deposit. On the same date, the ONT device (router) was collected from...

Aug 28, 2025 by NAMAN

Immediate Disconnection and Refund Unresolved Issues Since Activation (Airtel ) ^Open

I am writing to formally raise my strong dissatisfaction with the services provided on my Airtel broadband connection (activated on *nd August ****). Since the very first day of activation, I have been facing persistent connection issues. De...

Aug 26, 2025 by Vineet Jain

Fraudulent Use of AadhaarLinked Jio SIM Card by Delivery Agent Mobile No (Jio) ^Open

This is with regards to the Jio Sim Cards which I had Ordered online from Jio's Website. The assigned delivery agent from Jio came to home deliver the cards to my address. One of the * sim cards was registered and activated as an E-Sim, and it...

Jul 31, 2025 by Saurebh Potnis

Refund for excess amount (Airtel ) ^Open

Dear Sir/Madam, I have been an Airtel customer for over ** years and currently subscribe to the Airtel Black service. Since January ****, all my monthly payments made via the Airtel Thanks App have been incorrectly credited to a different, u...

Jul 26, 2025 by Pradeep gupta

Extra Data pack Charges Refund (Jio Fiber) ^Open

I Paid Extra charges on data Booster Pack (Add-Ons) on **-JUN-**** while my internet suddenly stopped working. I called customer care and one lady said that the Jio Fiber has a **** GB Data limit. So I did Recharge of Data pack of ***.* with G...

Jul 16, 2025 by Hiren Borda

Billdispute for international roaming charges (Airtel ) ^Open

Have been charged with International roaming even though service was requested for deactivation..screenshot attached for proof. Despite of multiple complaints with Airtel they didnot refund that amount or reverted back. Pls consider this as...

Jul 12, 2025 by Santosh Kumar

Jio fiber Relocation not done more than 2 weeks (Jio Fiber Reliance Jio ) ^Open

I had got an offer of jio fiber free ** days plan and when I asked them to do it they said it will charge ***rs and it is refundable amount after that I shifted my room and i wanted to relocate the JioFiber and i requested relocation through th...

Jul 10, 2025 by Vedant patil

Refund (Snapdeal) ^Open

I have ordered airtel dth from snapdeal worth rs**** .later, I canceled the product and refund request was accepted by snapdeal. The order date was ** October **** but till today date * th July **** I have not received the refund. I have regist...

Jul 09, 2025 by Jatin Balani

Reliance Jio network issue (RELIANCE DIGITAL ) ^Open

From Dinesh Vk SreeNivas Valappilthody Katampazhipuram Palakkad ****** Sir , I am using Jio sim . From today afternoon the network is completely down and I can’t make a call or send messages to anyone.. I recharged my sim for o...

Jun 16, 2025 by Dinesh Vk

POLE PLACED IN FRONT OF MY PLOT (Airtel ) ^Open

AIRTEL FIBER HAS PLACED A POLE IN FRONT OF MY PLOT. WE NEED TO INSTALL A NEW GATE IN THE LOCATION WHERE THE POLE IS PLACED. PLEASE MOVE THE POLE TO THE EDGE OF MY PLOT IMMEDIATELY...

Jun 11, 2025 by Amal

Not changing my Airtel Black Plan to 699 (Bharti Airtel Limited) ^Open

Sir, I am a Airtel Black Customer. And currently my Airtel Black plan is Rs **** + **% GST per month. I want to downgrade this plan to Airtel Black Rs *** + **% GST per month. More than ** days has completed to this issue but plan not changed y...

Jun 08, 2025 by Aditya Choudhary

Excitel internet company (Excitel Braodband) ^Open

Respected Sir/Madam, I am writing to lodge a formal complaint against Excitel Broadband Pvt. Ltd., operating in Muradnagar, Ghaziabad, Uttar Pradesh – ******, for their severe service negligence and non-responsiveness. I had subscribed ...

May 29, 2025 by Yash Verma

8mk0 2 0 (Reliance Jio Infocomm Limited) ^Closed

*MK* G *KG*( @ *$ *B(> G >*# .G*G &M*>*> (*>( ,A? ?/> /> (.M,* K H*?* * &?/> >(> * (*>( *G.G K *>** (> *(>...

Aug 06, 2024 by AMAR MANI TRIPATHI

G0g m50 2 a m0 g g 8 0 9 (Reliance Jio Infocomm Limited) ^Closed

.G*G &M*>*> my jio app *G **/**/**** K (*>( (.M,* ,A ?/> />d ?*.G .>@ /@ **M$K G (A*>* ***/ Rs online payment ?/> />d * *(G (&@ *M%?$ jio stor *G *@. K M?*G*( *>(G K *> />d *MK* >(G ** *MK* ,& .?*>d **/**/**** K *...

Aug 06, 2024 by AMAR MANI TRIPATHI

Internet Connection shifting (Airtel ) ^Closed

We have done internal wiring at our home. The *st complaint logged on**.**.****. still it is pending to connect the router to internal wire. I am following from **.**.**** and so many tickets were raised and closed without my knowledge. I have ...

Jul 15, 2024 by P.Srinivasa Rao

Faulty device (Samsung) ^Closed

hello, I bought my smartphone in the month of October **** and in the month of January **** I observed that my phone is not getting latest update so I visited the nearest service centre of Samsung and they said that your phone is fine and they ...

Jun 16, 2024 by sameer

Upc coda (Airtel ) ^Closed

.H *(@ sim K *K * **> *B *K .H*G -G(G G ,>& /*G* *(@ @ $*+ *G upc K! .AG *M*>*M$ (*@ *K **> *(@ G '?>*?/K *G ,>$ *A @ *G?( , K ?$ *.>'>( (*@ *A ...

Jan 14, 2024 by Rajendra jain

Galat number par recharge ho gaya refund nhi diya (Airtel India) ^Closed

mera airtel number ********** hai jis par mughe recharge karna tha lekin galati se maine recharge ********** par kar diya jo ki galat number hai So sir mughe isaka refund chahiye...

Dec 24, 2023 by Sachin Kumar Sharma

Online book connection but they don t provide service in aera and not refund not getting (GTPL) ^Closed

I have booked new connection from GTPL https://www.gtpl.net on **/**/****, Then no one contact me, I have find our aera sells person and contact him, he said that gtpl service is not available in our street (then why online they allow new conne...

Nov 20, 2023 by Panara Uttam Bharatbhai

Service denied (Airtel ) ^Closed

Airtel broadband is not working since * days and on raising complaint no action is being taken from their end Neither they are refunding money nor fixing wifi issue...

Oct 26, 2023 by Suman kumar

Issue with airtel 5g data unlimited commitment (Airtel India) ^Closed

I recently upgraded my plan to take advantage of the *G data unlimited offer. As per the terms and conditions provided, I understood that after exhausting the initial *.* GB data limit, I would still be able to enjoy unlimited data at *G speeds...

Oct 13, 2023 by Rishabh Singh Chauhan

Subscription not provided as mentioned in recharge package (Airtel ) ^Closed

I have recharged for RS. *** which includes multiple subscription and one of them was Disney+Hotstar. But when i try to login it shows your plan has expired and subscribe again...

Oct 07, 2023 by Gopinath K

Complaint Against Airtel Services (Airtel ) ^Closed

I am writing to express my dissatisfaction with the ongoing issues regarding my Airtel Fiber connection. Since * September ****, I have experienced frequent service disruptions, despite multiple complaints. No solution had been provided for my ...

Sep 10, 2023 by Atal Bihari vajpayee

Refund not credited (Fire Boaltt ) ^Closed

I had bought a smart watch from fireboalt side i returned it as soon as i bought it now after return i applied for refund but today its been * months i have not received my refund in my account i have sent my account details Many times also cal...

Aug 18, 2023 by Rishabh Jain

Two Beetal landlines phones not received from Beetal COUNFREEDISE RETAIL SERVICES ltd booked using A (Airtel ) ^Closed

Using Airtel thanks application, on April **th, ****, I paid Rs.*,***/_ for * no Beetal landlines phones to COUNFREEDISE RETAIL SERVICES ltd. They have taken money and did not dispached the landline phone devices till now . I think this compan...

Jun 06, 2023 by Ramaswamy Jagadeesh

Mobile service center complaint (The best service center ujjjain) ^Closed

mene apna mobie saregama carvan M** modal **/*/**** ko service center par diya tha jo tak replace hojar ya problem solve nhi ho oata service center call krte hai to * din ka bol tha, jo ** din ho gye hai our aaj bat ki to * din our lgenge aisa ...

May 22, 2023 by Rohit Dodiya

Refund not received (Airtel Fibre Broadband ) ^Closed

I had applied for Airtel fiber plan and paid *k waited for * days but no body turned up. So I requested to cancel the plan. The plan got cancelled but I didn't receive my refund yet. It's been * month now. They are not paying my money back. Man...

Apr 26, 2023 by Sujata Mahajan

Amount not pay me (8555844099) ^Closed

I PAY HIM FOR PASSPORT **,*** BUT HE NOT RESPONDING TO ME,PLEASE HELP ME FOR MY MONEY BACK . ...

Apr 25, 2023 by CHAND BASHA

Reversal of recharge amount for Videocon (Videcon) ^Closed

Hi I have made * recharge amount *** on Jan & *** on Feb month via Videocon QR code. The recharge was successful but was not updated on Videocon site. I have raised * tickets for the same but got closed stating to check with our bank .. I check...

Apr 24, 2023 by Sanjay Singh

Service not provided by airtel (Bharti Airtel Limited) ^Closed

...

Apr 03, 2023 by Gajanand Kirodiwal

Service not provide by airtel (Bharti Airtel Limited) ^Closed

.G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *H, * ** *G *-@ (.? I*, @*@, (.? .H*G, /B*@*@ K! (*@ .?* **> *Hd K I* G** >. * **@ *Hd .H(G *(> (,* *./ *...

Mar 20, 2023 by Gajanand Kirodiwal

Service not provided by airtel (Bharti Airtel Limited) ^Closed

*M*@.>( .G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *H, * ** *G *-@ (.? I*, @*@, (.? .H*G, /B*@*@ K! (*@ .?* **> *Hd K I* G** >. * **@ *Hd .H(G *(> (...

Mar 16, 2023 by Gajanand Kirodiwal