Top consumer complaints in 2024 - Voxya Consumer Forum Online

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

International package was charged at high rates not as per the conversation with representative (Airtel ) ^Open

I had asked the airtel representative Mr. Robin to activate International roaming plan for ** days, he acticvated for ** days. When i asked him to check and resolve he said i wont be charges extra. Now when the bill came it was charged for ** d...

Nov 28, 2022 by sonalkhatri

SMS service is not working on my number prepaid (Airtel ) ^Open

I bought a new airtel number in last week of September and converted same into esim because this is my second number and I use iPhone.But later I realized the SMS service has stopped working since I converted to eSim. Since **st Oct I am reachi...

Nov 26, 2022 by Ravi Bhatia

Refund not received (Jio mart) ^Open

I am a serving Officer in Indian Airforce and Jio mart is troubling those who serve the Nation. I ordered iphone** from Reliance Jio Mart on ** Oct ** ORDER No. *****************A using HDFC debit card on installments basis. The order was canc...

Nov 21, 2022 by Anshul Agarwal

Being Overcharged and harassed (Vodaphone Red) ^Open

Hi I have a pending bill of ****, on ********** and the person who visited my house right now spoke to some regional head or something and they said after many conversations they will give me a discount of ****. And she said ma'am it will anyw...

Nov 15, 2022 by Nikita Kanodia

BSNL Notice from Court (Bsnl Bharat Sanchar Nigam Limited) ^Open

Hello, We are from a middle class family and requested for Internet. Since we are living little out of main area so Only BSNL was the provider in that area so we requested for BSNL services. After so many chasers, lot of stress, argument with...

Nov 14, 2022 by Arjun Singh

SMS not sent (Vi) ^Open

Recharged with rs. ** followed by rs. ** to send a message to bank but in vain..it always shows failed to send message..what should i do now...?...

Nov 10, 2022 by LALIT BHENGRA

Airtel Wrong Recharge (Airtel mobile recharge ) ^Open

I had recharged my number incorrectly with a *** ISD plan instead a normal recharge. I tried reaching out to the customer care and, unfortunately, I never go to interact with an executive. I had recharged a few hours ago and the pack is val...

Nov 09, 2022 by Aditya Nair

Package not delivered (Jio mart Reliance Industries Ltd ) ^Open

I have ordered Phillips OTG from Jio Mart on **th October **, the order was shipped on **th Oct **, however it has not yet delivered till now. The order status changes everyday showing that order will be delivered by next day. I have raised com...

Nov 05, 2022 by Saikrishna

Refund and number blocked (Bharti Airtel India) ^Open

I had to visit USA for * months ,even I am there only,I had activated international roaming pack which costed around ****/- exclusive taxes . But to my surprise while travelling and reaching to USA ,this IR pack never worked and same was inform...

Nov 03, 2022 by Mithun Raina

New reacharge lost my current validity (Airtel ) ^Open

i have a unlimited plan which is about to expire in *days, but i got a message from Airtel Airtel Unlimited Pack validity for ********** is till **-Nov-**. Recharge TODAY without losing your current validity i.airtel.in/FDPNew Ignore if already...

Nov 03, 2022 by Rajesh Sanam

Refund not given by company (Jio Fiber Reliance Jio ) ^Open

I orderd jio fiber on *st oct on same day i cancelled my connection. Jio team pickup my device on *th October. Till now they didn't provide my refund amount.....

Oct 16, 2022 by Sahil

Not providing physical sim (Vi) ^Open

I live in Narela (northwest Delhi) ******. I went to your Vi store for getting this number as I changed my phone and I was using as esim, now in the new phone I want to use this number but I should have physical sim when I visited your store th...

Oct 14, 2022 by Amandeep Singh

Refund not received from Reliance My Jio Store Solan Himachal Pradesh (Reliance My Jio Store) ^Open

Sir my name is Ramesh Kumar. I want to make a complaint about person Nishant Nahar and Reliance my jio store solan. Nishant Nahar who was working in the office near Amar Hotel near Reliance Jio office. Sir, I had placed an order for Hard Disk o...

Oct 08, 2022 by Ramesh Kumar

Misrepresentation on Airtel Website and call centres on postpaid plans (Airtel ) ^Open

#Airtel, upgraded my GSM phone plan to the top of their line plan in their bouquet. Instead of upgradation, the system downgraded the same. On complaining to #Airtel, i was told: *. Please give us some time to resolve. I have been asked ** hou...

Oct 06, 2022 by Rohit Nanda

Harassment by Vodafone idea customer care called me in 3 hours to pay dues of some other mobile num (Vodafone Idea India ) ^Open

* days ago on **/**/** i got mentally harassed by calls from vi customer care which caused my accident, they were calling me for payment of dues of my employee whose liabilites are not directly related to me in any manner. they called atleast ...

Oct 06, 2022 by Anuj Nebhnani

Amount deducted for gas booking done through Airtel thanks app but gas not booked refund not receive (Airtel thanks app) ^Open

On **/**/****, at **:** pm i tried to book a gas cylinder ( HP GAS) through Airtel thanks app. I used my canara bank debit card for paying the Rs. ****/- towards the booking. The amount got deducted, i also received an SMS from customer care sa...

Oct 05, 2022 by Flavia dmello

G0g k2 m0 8726603020g 80m g (Vi) ^Open

*M*@ .>( .G*> (,* ***********?$ A .*@(K *G ,& *H ?*K .H >*B **>(G K**A* .* >** *M%?$ >*M/>*/ .G /> *> .AG (,* &G(G *G .(> * &?/> /> **> *M%?$ *M.>*@ &M*>*> post paid sim *G(G G *? +K*M* ?/> >(G *> , ...

Sep 21, 2022 by ASHWANI Pandey

Rudely and disrespectful behaviour on senior citizen (Jio communication) ^Open

I, a senior citizen aged ** years, have approached Jio store at Aranthangi- Tamil Nadu (******) to seek clarification on last recharge. The customer service person initially delayed in providing information and later when asked about not provid...

Sep 12, 2022 by Sankaranarayanan

Vodafone idea has cheated by making false promises (Vodafone Idea Limited) ^Open

Hi team, I have raised a request to port my number to other network later i got call from Vodafone idea saying that we will give free billing for * months and now they have cheated me and they have disconnected my network and account and also ...

Sep 09, 2022 by Damodar Reddy

Service not provide (Airtel Digital Tv) ^Open

My working days laps and money loss, Airtel DTH TV service not provide on time , DTH Service charge * days still not watching the TV but there charges cutting and Complaint is already status message get resolved, So please consider to my compl...

Aug 31, 2022 by Sudhir Kumar Singh

BSNL Broadband receiving bill even after submitting letter for surrender of connection (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hello, I have submitted the letter to surrender the BSNL connection at BSNL Branch on ** May ****. However, the connection is not disconnected and I am still receiving messages to pay the bill. Also I have submitted a blank cheque copy t...

Aug 12, 2020 by Kiran L Ghatikar

Received Unknown Message (O2 Spa) ^Closed

I received an OTP to my number '**********' that says I opened an account. I never opened any account in O*spa from this number. I want to know the reason Why I get this....

Aug 11, 2020 by SubaRohini

False details given by idea Customer care executive (IDEA and VODAFONE ) ^Closed

I had recharged my idea number in myidea app by using paytm gateway of amount ***rs at *:**pm on **:**:**** and and i have attached the screenshot also. At that time amount got deducted from my account but my number was not recharged . So i had...

Aug 11, 2020 by Prasanth Kumar Jha L

Issue with Network (Airtel ) ^Closed

Dear Team, It has been long when i raised complain against the airtel network, First complain was logged regarding network in **** and till now several complains, every time airtel providing same resolution templates without any solutions. I r...

Aug 11, 2020 by surbhit verma

Very slow internet connection (Reliance jio) ^Closed

Network bar is fluctuating ** hours a day. I am hardly able to see maximum * network bar.I am facing slow internet connection for past *weeks. I tried to contact customer care agent but they only assured me with good words and fake promises. Th...

Aug 10, 2020 by Satyajit Samal

Transaction not reflecting (Airtel ) ^Closed

Hello! You have initiated to make a payment of Rs.****.* towards purchase of your Insurance policy. This is the message I got when I paid for my electricity bill in airtel payments bank. The money has been deducted but the electricity bill hasn...

Aug 10, 2020 by Sunita

Services not provided (Airtel ) ^Closed

i bought airtel wifi on ** july they offered that if u pay * months advance for ₹**** you will get unlimted data but on ** july we consumed *** gb data and now the speed is slow the salesman is ignoring my calls blocking the no.s from which i...

Aug 07, 2020 by aryan thukral

Harassment (Vodafone India) ^Closed

Vodafone company is harassing me everyday to pay the bill of another number of an unknown person. They refuse to rectify the error and harass me daily...

Aug 05, 2020 by nandita dalal

Order declined but money deducted (Jiomart) ^Closed

My order no **** was declined on JioMart however amount has been deducted from my Paytm Account .The account was debited on **th July and from them I have called and emailed many times and always got the same response on email that your complai...

Aug 05, 2020 by Namita

Very slow internet almost unusable even after complaint (Airtel prepaid service ) ^Closed

Even after opting for *g connection (with supposedly high connection rate) the speed offered is pathetically slow! With this slow speed i feel cheated. I cant use daily data effectively. I had even complained earlier to airtel using *** but t...

Aug 04, 2020 by Subash

Airtel dthnotrechargedbutamountdeductedfrombankaccount (Airtel dish tv) ^Closed

airtel-dth-not-recharged-but-amount-deducted-from-bank-account ...

Aug 04, 2020 by Rajeev

Jio is making of us Even having the latency to give network they broke their promises (Jio Reliance ) ^Closed

After recharging a plan which they are showing that they are giving high speed internet but giving only little bit and also it is a type of fraud but I know they have policy sheilds but behind their policies they frauding us and their executive...

Aug 04, 2020 by Swatantra pandey

Money not credited to airtel wallet (Airtel ) ^Closed

On *th aug i added money to my airtel money but amount from my bank deducted but not credited to my airtel wallet...

Aug 04, 2020 by Vamshi Vuppala

Money not added yo wallet (Airtel mobile recharge ) ^Closed

Money debited from my account but not added to the wallet.The time is August *rd *:** pm...

Aug 04, 2020 by Katakam Pranitha

Amount not refunded (Jiomart) ^Closed

When I will get REFUND? now its more than ** days. Here are the details of my order *****************W Date of order placed: ** July ****, **:** pm Total Amount: Rs. *, ***.** follow multiple times on email also, there are just r...

Aug 03, 2020 by Shiv Kumar Singh

Airtel Recharge paid for but not reflecting in my account (Airtel ) ^Closed

I paid for an Airtel Recharge yesterday night via Google Pay and the amount was deducted from my bank account but wasn't credited to my Airtel prepaid mobile account. Since I needed to use my Airtel mobile, I made another recharge, this time v...

Aug 03, 2020 by V B

Recharge issue (Vodafone) ^Closed

I recharged from *** on ** July and there was shown double data offer but I did not get double data ...

Aug 03, 2020 by Jayant dubey

Fraud service (Airtel ) ^Closed

I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. I'm using *G phone with *G data p...

Aug 02, 2020 by Suvith Shetty

Extra Vodafone postpaid bill charge (Vodafone India Services Private Limited) ^Closed

I have been charged extra Vodafone postpaid bill charge amounting ***/- Rs for Netflix subscription on my number **********,which has never been subscribed on my number yet.so,kindly request you to deduct amount ***/-Rs from my vodafone bill....

Aug 01, 2020 by Nevadita Sen

Order placed in jiomart on july but still not delivered but showing delivered in app (Jiomart) ^Closed

Order placed in jiomart on **th july but still not delivered but showing delivered in jiomart app. ...

Aug 01, 2020 by Anita rani Jena