Top consumer complaints in 2024 - Voxya Consumer Forum Online

Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Security Deposit Unfairly Withheld (Blossom Stayz Private Limited) ^Open

After browsing for PGs on Blossom Stayz website, an agent from their company approached me via whatsapp to understand my needs and guide with my booking. I booked a room in one of their properties in gurgaon (Sector **). Initially I had planned...

Dec 01, 2024 by Anshu Maalika

Cheated by Interior company (Decormart Studio) ^Open

I have a * BHK flat unit in Godrej Royalewoods Banglore and I got possession last year. For my work I relocated to Andhra. To do interior fit out work , I have given work to a company called DecorMart studio interior company based in Bangalore....

Nov 25, 2024 by ESWARARAO BATTULA

Nobroker Fraudsters (Nobroker owners plan) ^Open

Fraudster Nonbroker has rejected my refund request twice in this platform Voxya.. I wanted to highlight I am writing to express my dissatisfaction with the handling of my refund request. Despite no fault of mine, I find myself unfairly burdened...

Nov 18, 2024 by Frank Anthony

NoBroker Refund for Interiors Project (NoBroker in Interiors) ^Open

NoBroker interior was assigned project on the basis of initial quotation of *.* lacs for *bhk household wooden/interior works. After multiple reviews and design changes, the price increased to more than ** lacs. When detailed investigation was ...

Nov 17, 2024 by Vinay Sharma

Warning Beware of Homelane (Homelane Interiors ) ^Open

Choosing Homelane was a decision I deeply regret. I wish I had paid attention to the numerous negative reviews circulating online. It seems like people need to unite and file lawsuits against them for false claims and exploiting customers. Many...

Nov 08, 2024 by Pravin Basrur

Refund not processed (Nobroker) ^Open

Despite raising several concern regarding my refund.. nobroker are rejecting my claims request.. These Fraudster failed to provide service and now they are rejecting my claims.. They promised me partial amount will be processed however when ask...

Nov 07, 2024 by Frank Anthony

FINANCIAL LOSS DUE TO DEFECTIVE BBA PREPARED (AGI INFRA LIMITED) ^Open

TO, MANAGING DIRECTOR, CFO, PROJECT DIRECTOR, GENERAL MANAGERS, AGI INFRA LIMITED, I REGRET TO INFORM THAT DUE TO DEFECTIVE TITLE BBA PREPARED BY SALES TEAM, I NEARLY FORFEITED INR *.* LACS STAMP DUTY FOR NO FAULT OF MINE WHATSOEVER. FINA...

Nov 02, 2024 by RANJEET KAUR

Delay in Possession of my flat and hidden charges (Nani Resorts Floriculture Private Limited ) ^Open

Hi Team, I have a flat booked in year **** in ROF Aalayas Phase-* in Sector *** in Gurgaon. At the time of booking, Builder claim that they will deliver the flat by August FY** but till now we are waiting. They have sent the letter regarding no...

Nov 02, 2024 by TRIDIVYA SHARMA

Urgent Complaint Regarding Unjust Charges and Deposit Withholding by Colive (Colive advisory Pvt Ltd ) ^Open

I am filing this complaint against Colive for levying unjust charges and withholding my security deposit without cause. Despite fulfilling all rental obligations and leaving the property in the same condition as when I moved in, Colive raised a...

Oct 30, 2024 by Laxmi Narayan Mallick

Booking Fee not refunded (Livspace) ^Open

In its current state, even the Livspace team we are working with has realized that they have gone into unchartered territories by committing to a project where they were going to act as a contractor with no interior design, catalog items, or mo...

Oct 28, 2024 by Saumitra Bhave

NestAway Rental services Bengaluru (nestaway) ^Open

@NestawayHomes is the WORST rental service out there. I moved into a so-called 'fully furnished' flat on **th Sept, after confirming with their area manager Mr. Banu Prakash. They took a non-refundable convenience charge of **K, and what did I ...

Oct 23, 2024 by Purvi Shrivastava

Refund not given (Nobroker) ^Open

Details of the Transaction: Service Booked: Legal services for property registration Date of Payment: **th September **** Amount Paid: Rs. **,***/- Mode of Payment: UPI transfer to nobrokercechnol***.rzp@icici Transaction ID: T**...

Oct 20, 2024 by Rushikesh Ravindra Kasar

Issue and Delay with interior (Asian Paints Beautiful Homes Asian Paints House Shanti Nagar Santacruz East Mumbai Maharashtra ) ^Open

Breach of Contract and Non-Delivery of Committed Items: Several items that were clearly discussed and agreed upon during the design phase were either delivered incorrectly or not at all. For instance, the door handles installed were different f...

Oct 19, 2024 by Mayank Bakshi

Realtech Nirman Private Limited Unreasonable delay to complete the pending work of new property THE (Realtech Nirman Private Limited) ^Open

I booked *.* bhk flats in The INDIANA property from Realtech Nirman in kalikapur, newtown, Kolkata, and possession date was Dec ****. But due to covid they got an extension from HIRA till Sep ****. And at last without complete the many types of...

Oct 18, 2024 by md nishar

Did not get the possession nor the refund (Expat Properties) ^Open

In July ****, I bought * units of land each measuring **** sq ft from Expat properties on EMI basis and a token receipt agreement was made for the project Larvene II where I made a downpayment of ****** out of ****** and the rest of ****** on E...

Oct 13, 2024 by Mohammed Muzamil

Damage and theft of household items (Nobroker) ^Open

I booked services of Nobroker in Pune(Maharashtra), for shifting of my household items. They have damaged and committed theft of many household items. They are fraud and thieves. Their services are pathetic. Never hire service...

Oct 11, 2024 by Radheyshyam Chaubey

FAKE PROMISES and CHEATING BY NoBroker Team (Nobroker) ^Open

I have been blatantly cheated and victimized by Mr. Praveen and Mr. Dinesh from NoBroker team Chennai, who falsely promised a rental agreement and key handover after collecting ₹**,*** from me. Despite their assurances, the property owner has...

Oct 10, 2024 by Ganesh Murugan

Nobroker did not deliver the service (Nobroker) ^Open

Lack of Service Delivery: I paid for a service with the expectation of their promise to rent out the property. No concrete actions have be been taken in a timely and effective manner by nobroker. I’ve received little to no value, and the lea...

Oct 02, 2024 by Manohar Pawar

Prject Project ID (Livspace) ^Open

Issue * – **th July **** Visited Live space design center @ Marathahalli Bengaluru, to freeze the initial quote and order placement On the day I visited your design center, I spent nearly * hours explaining my requirements and design prefere...

Sep 26, 2024 by Sunil Kodihalli

Colive security deposit amount not refunded (Colive Bangalore) ^Open

I vacated in May, after multiple follow up received cheque in Sep. But it got bounced due to insufficient funds. Since then I raised service ticket and daily calling their customer care but issue not getting resolved. No one is responding to...

Sep 20, 2024 by Sunil Shetty

No refund after cancelling the site booking (Crm Global Developers) ^Closed

Paid one lakh rupees towards booking a site with CRM Global Developers on ** Mar ****. Later decided to cancel this booking due to personal issues and hence cancelled the booking on ** Dec ****. The booking amount is agreed to refund within ** ...

Apr 27, 2023 by Devendra Reddy Velpucharla

Fraud by NoBroker Homeservices team (Nobroker) ^Closed

I booked a AC Service & Repair on **th April ****. A NoBroker technician came for the job, he opened my AC and after inspection he(Md. Hashim T) told me that there is only one problem with my AC that is there is no gas and rest everything is fi...

Apr 20, 2023 by Deepak Sharma

Not completing painting service (Nobroker) ^Closed

Opted for painting service from NoBroker in **st February **** by paying half the quoted amount, it's been * months since they haven't completed painting. They are neither completing nor receiving the calls. Only the sales team is active until ...

Apr 20, 2023 by Mahantesh

Refund not received yet (Nobroker) ^Closed

I had subscribed no broker relax plan on **mar** to search rental flat in bangalore for which I do have invoice of the same. At the time of subcribtion i had used my own mobile number only but now they are saying that we cannot see any plan on ...

Apr 17, 2023 by Ganesh Dhuri

Pathetic and worse AC services (Nobroker com) ^Closed

I booked AC service for Sunday** *:** am but no response from them till **. Then I called them they were clueless abd said it was pre scheduled fir Saturday **:** . I mean what nonsense i booked it for sunday and they are saying Saturday. No c...

Apr 16, 2023 by Ruchi goel

No refund for token given to hold a flat after owner gave it to other tennant (Nobroker) ^Closed

Nobroker has taken **K as token to book a rental flat for me. They never paid it to owner and owner gave that flat to someone else. Now nobroker is refusing to refund that **k despite committing that they will refund the token if owner does thi...

Apr 10, 2023 by Anuja borkar

No Broker subscription payment is not refunded on money back gurantee plan (Nobroker) ^Closed

I am writing to express my deep dissatisfaction with the services provided by NoBroker regarding my rental property search in Bangalore. I had purchased a money-back guarantee plan on ** Dec ****, with the expectation that No Broker would assis...

Apr 09, 2023 by AshishKumarTeotia

Legal Service Fees Paid not refunded (Nobroker com) ^Closed

I had booked a flat through Nobroker.com. I gave the token money Rs. ***** for the flat. Later I paid for legal service fee as ***** to Nobroker.com. The seller/owner sold the flat to someone else. I asked for refund of Legal Service fees I pa...

Apr 06, 2023 by ATUL

Refund (Nobroker) ^Closed

I had taken the Commercial Super Money Back plan from nobroker, the biggest scam company in India. Not only did they of course make false claims and promises, but also not deliver at all. They claimed at the time of signing up (sales guy Mr Sha...

Apr 04, 2023 by Ridhi Asrani

Non refund of payment even after cancellation of service (No Broker) ^Closed

I had booked a service for home renovation with No broker in December **, for which they asked me to pay in advance Rs. ***** to kickstart the project. The project manager contacted only on *th January ****. He came for home visit and revised t...

Mar 08, 2023 by Namita Upadhye

Full refund of Super Money back plan (Nobroker com) ^Closed

This complaint is against mis sell of 'Super Money back plan' for sale of my property in Mira Road. We listed this under the nobroker site and received multiple calls to purchase their plane listed above stating it is guaranteed to sell the pr...

Mar 08, 2023 by Alpa Mehta

CPMS package refund not received (Nobroker) ^Closed

I have subscribed CPMS package from Nobroker of Rs.****. Amount is fully refundable if nobroker will not give tenant within * months and if owner gets tenant itself. I got tenant by myself after subscription of CPMS but still after * months ref...

Mar 07, 2023 by PARESH BHOLE

Nobroker Not refunding the advance amount (www nobroker in) ^Closed

• On Jan **rd ****, I paid an advance amount of INR **,*** for Bathroom renovation services from www.nobroker.in through online (receipt and transaction ID details attached). • On **th Jan ****, * team members from the company visited my h...

Mar 07, 2023 by Prashanth Rao

Buyer plan not working for more than one weak Customer care people are cutting the call frequently a (No Broker) ^Closed

We bought a premium buyer plan for **** + gst it is not working for more than * week. customer care people are not responding properly and they are cutting the call frequently. its totally frustrating kindly help us to get the refund back ...

Feb 18, 2023 by NirmalKumar

Poor Customer Service (Nobroker com) ^Closed

I had taken complete new property services from no broker starting from property search, legal services, Property registration services, Home loan, Interiors as well. My experience with Home loan team and Interior team has been pathetic. *. Ho...

Feb 10, 2023 by Bilal Ahmed

No service provided tc not clear (Nobroker) ^Closed

I bought tenant money back plan from nobroker. The relationship manager explained me the T&C of refund, but she didn't tell me that it was necessary to find a house even if it is not with the help of NoBroker. Moreover, based on the locality I ...

Feb 08, 2023 by Shivam Khosla

Carpentry scam (Nobroker com) ^Closed

I have opted for their carpentry service servicemen came and left havenot done any work it's been * days I spoke to them regarding refund but have not received any call or cancelation ....

Jan 19, 2023 by Sharmistha poddar

Refund not credited and no response even after multiple follow ups (Booking Com) ^Closed

I have booked a hotel and property owner has cancelled in last moment so I spoke with Booking com so they told me to do a new booking and they will pay me the difference amount they have given this in mail but after mutliple follow ups there is...

Jan 15, 2023 by Vaisakh Subash

Money is not refunded completely (No Broker) ^Closed

I have made a school fee payment from no broker, while paying they did not ask for any documents and after that they asked for school fee documents and which I have given, but the account that I am using to send money is not in school name so, ...

Jan 04, 2023 by Y sri harsha

Amount not refunded (Nobroker com) ^Closed

Hi At Today morning (**/**/****) ** ** Am , i transferred ***** plus fees *** from indusind my credit card transferred to canara bank, Account no is ************* ,But due to some technical issues.the payment was not transferred to bank ...

Jan 03, 2023 by Shyam Sundar P