Real Estate Complaints
Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.
No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?
What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!
This article will explain:
- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?
Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?
The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.
Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.
However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.
Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.
Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.
Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.
Value fraud occurs when the buyer is misinformed about the real/actual value of the property.
Famous Real Estate Companies of India
Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.
DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.
Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.
NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.
Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.
Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.
Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.
Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.
Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.
Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.
Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.
Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.
Most Common Issue Reported for Real Estate Complaints
Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.
Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.
Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?
Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.
False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?
False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!
Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!
Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.
As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Real Estate Complaints?
So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.
Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.
Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:
Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.
Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.
Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.
Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:
Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.
File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.
A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.
Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.
If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.
If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.
If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.
How to track a complaint filed in the consumer court?
A complaint once filed in the consumer court can also be tracked on the consumer court website.
To access the status of the complaint the following details will be required:
Docket number
Registered mobile number
If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.
Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!
Most Common Issue Reported for Real Estate Complaints
Complaints
Hindustan Townships Sold Plot No 14 in Falcon City Phase 3 Near HighTension Power Lines Without Prop (hindustan township) Open
I, Mohammed Mohsin Ali, purchased Plot No. ** in Falcon City Phase * from Hindustan Townships through a registered Sale Deed executed on ** December ****. The total amount paid, including registration charges, was approximately ₹*,**,***. ...
Jun 01, 2026 by Mohammed Mohsin Ali
The paid amount is not refunded by Colive (Colive advisory Pvt Ltd ) Open
I had booked a room at St. Paul’s Colive PG Bellandur and paid ₹*,*** as the lock-in amount based on the information provided during booking. At that time, I was informed that the amount was only to lock the room and that I could visit the ...
May 12, 2026 by Shakthi JK
NoBroker Interiors changed material specifications from HDHMR to HDWR without informed consent and d (Nobroker Interiors ) Open
I had a very disappointing experience with NoBroker Interiors regarding transparency, communication, and material specifications. At the time of onboarding and initial quotation discussions, HDHMR material specifications were reflected in th...
May 12, 2026 by Pratap
Livspace took 100 percent payment for fast track service but it is still not serviced fully (Livspace Home Interiors ECommerce Private Limited) Open
I had visited to Livspace on **st Feb for home interiors. I had requested a fast track service for the furniture. My requirement was strictly by **rd March ****. They agreed on this but condition was *** percent payment same day. Believing on t...
May 08, 2026 by SATYENDRA KUMAR PANDIT
Mistreatment and lack of professionalism by NoBroker (Nobroker) Open
Some of the issues I’ve faced so far: • Even after informing them well in advance about my move-in timing, the keys were not arranged on time. My movers and I were left waiting outside the tower for over an hour, they charged me extra fo...
May 08, 2026 by Twinkle Rathore
Demaged my product and sevice not provided (Nobroker AC ) Open
I booked nobroker packing service for home shift, paid * AC installation and installation. While technician demaged my product and demanded **k extra for repair . Raised complaint,while no broker did not return back my service charges and also ...
May 05, 2026 by RAJESHKANNAN SANGAIAH
Deficiency of Service Admitted Process Failure and Refund Refusal Interior Design Project DC (Design cafe) Open
I engaged Design Cafe (GSE Commerce Pvt Ltd) for interior design services for my *BHK flat in Pune. An advance of Rs. *,**,*** was paid on January **, ****. Project reference DC-*******. The engagement ran from December **** to April **** — t...
May 04, 2026 by Santosh Abraham
Refund with recovery of legal expense (Nobroker) Open
Nobroker initially denied refund, agreed to refund after legal notice. Need to recover legal expenditure too...
May 03, 2026 by Shamanna N
House Interior work not completed and poor quality (Livspace Home Interiors ECommerce Private Limited) Open
I had given task of house renovation to livspace and gave first advance of Rs * lakh on * Nov ****. After this I completed **% payment totalling Rs *.** Lakhs on Nov **, ****. After this ***% payment was made on March *, **** totalling Rs *.** ...
May 01, 2026 by Prabhat Ranjan
Refund of amount not received (Nobroker) Open
I'd opted for nobroker cpms owner plan for which no broker had committed to arrange a tenant within ** days. if they fail to arrange it in ** days or if I find the tenant from other sources they will refund the amount. This is what they had cla...
May 01, 2026 by Sameera Jagannath
10Year Warranty Breach Dressing Table Study Table Fell Off Wall Within 5 Months (Truww Interiors) Open
I paid ₹*,**,***/- to Truww Interiors (Project ID: **********e**) for complete home interiors at D-****, ** Pinewood Drive, Hinjewadi Phase *, Pune – ******. Project was completed on *th November ****. Truww promised a **-year warranty (men...
Apr 27, 2026 by Swati Das Dey
Resell Property (Nobroker) Open
Description of Incident *. Transaction Details: I paid a token amount of ₹*,**,***/- (Rupees Two Lakhs) on **/**/**** (Rs. ******) and **/**/**** (Rs. *****) through the NoBroker platform (Transaction ID:***************** and Transaction ID: ...
Apr 27, 2026 by Rishabh Shah
Fraudulent Withholding ofSecurity Deposit Digital App Manipulation and Fabricated Invoices by Nestaw (Nestaway In Bangalore) Open
I am filing a formal consumer dispute against Nestaway Technologies Pvt. Ltd. for the unlawful withholding of my ₹**,*** security deposit and severe unfair trade practices upon vacating my rental property. Nestaway has arbitrarily deducted...
Apr 27, 2026 by Madhusudan G S
Non Refund by VACL India Real Estate Ltd (Vacl India Real Estate Limited) Open
Tapas Mishra S/o Rajendra Mishra …Complainant VERSUS VACL India Real Estate Ltd. Through its Managing Director, Brajendra Chauhan Registered Office: **, B-*, Sai Complex, Saipuram, Panki Road, Kalyanpur, Kanpur-****** …Opposite Part...
Apr 25, 2026 by Tapas Mishra
Damaged goods received while transferring goods via Nobroker (Nobroker) Open
This is regarding the household goods movement from Hyderabad to Bhubaneswar, that was requested on my behalf by my brother. --The service was clearly booked for delivery and installation of products, on the *nd floor at the delivery destinati...
Apr 24, 2026 by Roshan Kumar Mahapatra
Seller Denying Full Refund of 1 Lakh Plot Bayana Due to Collector s Stay on Illegal Colony in Jabal (Suresh Kumar Gupta Plot owner Garha Gorakhpur Jabalpur) Open
I booked Plot No. ** (**** sq.ft., **x** ft.) in an unauthorized colony of "Gujrati Colony" at Garha Gorakhpur, Jabalpur (Khasra No. ***/* & ***/*, Mouza Garha, Tehsil Gorakhpur) via a sale agreement dated **.**.**** with the seller [Suresh Kum...
Apr 12, 2026 by Abhinay Prajapati
Complaint Against Nestaway Refund Not Provided Despite Proper MoveOut (Nestaway In Bangalore) Open
I am filing this complaint against Nestaway regarding the non-payment of my security deposit refund, despite complying with all move-out requirements. I served the full **-day notice period as required and handed over the house keys to the Nes...
Apr 09, 2026 by Shivasrri Sethuraman
Refund within 24 hours (Livespace) Open
Hi Kunal Agrawal (Business Manager), I am writing regarding my Livspace interior turnkey project (upto ₹**.** Lakhs) where I paid ₹*,**,*** advance via Google Pay UPI on * April **** at **:** PM IST — not even ** hours before raising canc...
Apr 06, 2026 by Karan Bhatia
Refund not initiated (Nobroker) Open
I took Seller Super Assure plan on Oct **th ****. The NoBroker team was not able to sell my property not even provided a lead or a visit. The relationship manager asked me for sale deed to which I shared my e khata dated *rd of March ****...
Apr 02, 2026 by Satyam Saurabh
Property agent did not share the promised Amount after Booking a Flat (Elegance Enterprises) Open
I booked a Flat with Lodha Developers in Kharadi Pune, with My agent as Elegance Properties. At the time of negotiation, the agent promised to return ****** after the registration of the flat. To the same extent he has shared the email confirmi...
Apr 02, 2026 by Ashish Sachdev
** .G*> (>. &G*G&M* A.>* *H +>&* (G. *M/>. *A&* @ ** .H 'K>'!<@ @ *?>/$ ,G.*A* %>(G .G &*M *> %@ ** /* /**** K %>(G *G > (,* &G &?/> %> .A G * &?( ,>& > (>. *> @* 'H/> *H ** * &?( *G ** .H (K *K +K( *$> *B .G*> +K(...
May 01, 2026 by Devendra Kumar
Colive PG has withheld my entire deposit and is now asking me to pay an additional amount even after (Colive advisory Pvt Ltd ) Closed
Colive PG has withheld my entire deposit and is now asking me to pay an additional amount even after I’ve vacated the premises. I paid **k deposit and now asking me for extra amount around *k and threatening me to pay within * days or they wi...
Apr 17, 2026 by Buvanesh P
Fraud Extortion and Coercion (Nobroker com) Closed
This is a complaint against NoBroker Technologies for a series of fraudulent misrepresentations and unfair trade practices during my relocation from Hyderabad to Shamli. *. Fraudulent "Managed" Service: NoBroker sold the service claiming it was...
Mar 16, 2026 by Pulkit Aggarwal
Delay in Interior designer company Design cafe (Design cafe) Closed
I am writing to raise a complaint formally regarding the interior design project that I booked with Design Cafe for my residence. We had signed the agreement in Sept **** and initiated the project with the expectation of professional planning, ...
Mar 14, 2026 by Anish Joseph
House Contractor Not Delivering House (BPD BUILDCON PRIVATE LIMITED) Closed
The Contractor has taken **% of Amount, but not delivering the house on time. It is already overdue by * months. When asking for house handover, he is not cooperating and telling yes you can go to court or have legal proceedings. He is not prov...
Feb 28, 2026 by RAMA CHANDRA NAYAK
Nobroker app paid subscription not working (Nobroker) Closed
I brought an owner Nobroker subscription "Relax" in order to rent out my property in Thane. When I enrolled to the free service, I was told by the Nobroker sales agent that there are many leads in my area of Tenants that are matching my flat re...
Feb 07, 2026 by Rohini Shinde
Wrongly rejecting refund after failed commitment (Nobroker) Closed
I am seeking your assistance regarding a dispute with NoBroker related to their Guaranteed Tenant Plan which I purchased on **th October ****. I paid Rs. **,***.** for the Guaranteed Tenant Plan, which promised to provide a tenant for my proper...
Jan 27, 2026 by Athithya Narayanasamy
Mis selling of non refundable plan by nobroker refund denied despite false commitments (NoBroker Technologies Solutions Pvt. Ltd.) Closed
I purchased the Best Effort Super Relax Plan from NoBroker for selling my flat. Before purchasing the plan, I clearly informed the sales representative that: The property is located in a Gram Panchayat area The property does not have a Completi...
Jan 21, 2026 by Sachin Ashokao Dodke
Interior Project Order Cancellation and Refund Request (Homelane Interiors ) Closed
I booked interior design services for my * BHK flat in Pune with HomeLane, Baner Office, Pune on *rd August **** and paid an advance of ₹**,***. Despite the payment, no site visit, measurement, or interior design work was carried out. There ...
Jan 11, 2026 by Vishnu Wandre
Trong dissatisfaction regarding the refund that has been pending for over two months now (No Broker) Closed
I am writing to express my strong dissatisfaction regarding the refund that has been pending for over two months now. Despite multiple follow-ups, the refund has still not been credited to my account. This level of delay is completely unaccep...
Jan 06, 2026 by Shweta
Refund not given even after 5 months my cancellation request (G Square Realtors Private Limited) Closed
I booked a plot in GSquare's Madurai Kappalur Project in ** February, **** and made an advance of *L and another *.*L on **th May ****. Due to my other financial priorities, I raised cancellation request in July ****. They took ** days to appro...
Dec 09, 2025 by John Peter
Refund not credit (Tata Cliq) Closed
*.>*> *?+! -@ (*@ /> * ,?(> ,$> > ,M*I * &?/> /> plz *.>*> *?+! *>(G @ C*> *G .*>( C*> *K@ ...
Dec 06, 2025 by Shashi vind
Refund not credit (Colive pg) Closed
I have booked/ reserved room on **th July by paying amount of ***** rupees in Colive PG at VJ grand Wakad. Before that i have also paid **** rs on maybe **-**th july for room booking. And i got checked in date of *st August as it was friday and...
Aug 16, 2025 by Arpit Vinay Bole
Non refund of security deposit (Amrutha siri paying guest ) Closed
i am writing to file a complaint against pain guest owner for failing to return my security deposit of ****. the deposit was paid on **.**.**. i leaving the room on **.*.** with room good condition, although pain guest owner has not refunde ad...
Aug 11, 2025 by Kavya B G
Stanza living security deposit not received (stanza living ) Closed
It's been more than ** days, these Stanza people are not releasing the security deposit. Have contacted many people, there property manager and everybody possible in contact list. Still no response, need a urgent support on this hoping to take...
Aug 06, 2025 by Avinash Maganti
Value of plot (Nectar Commercial Estate Limited) Closed
NAME DILIP S/O RAM SHANKAR RECEIPT NO ****************, DATE **/**/**** AGREEMENT NO ****R******* ...
Jul 31, 2025 by Dilip Kumar
Refund is denied for terminating the contract at design phase (bonito designs) Closed
we have approached Bonito designs for the interior designs and paid *.* lakhs during the design phase, However we are not satisfied and asked for refund of atleast half of the money, which they are denying. ...
May 26, 2025 by pradeep
Refund not credited (no broker technology solutions ) Closed
i purchased buyer premium service package for **k to purchase the flat in dsmax sprinkles apartment and paid **k token amount to seller.when we check the documents it's litigation property.seller understand that and refund my money **k.but no b...
May 21, 2025 by Malarvizhi Saravanan
Promised services not delivered (Nobroker) Closed
I have taken super relaxed tenant plan from Nobroker on *th May. The payment amount Rs. ****.** was made through UPI. The same day, they assigned a relationship manager and later in the evening she was removed and put another relationship manag...
May 09, 2025 by Saranya P
Deficiency in Service (No Broker) Closed
I am writing to express my dissatisfaction with the services provided for the painting work at my residence ****, Mantova, Mahagun Moderne, Sector **, Noida, UP, following the inspection conducted by Mr. Vishal Chauhan on April **, ****. Af...
May 07, 2025 by Sunita Ganjoo
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