Top consumer complaints in 2024 - Voxya Consumer Forum Online

Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Home interior not delivered on time (Decorpot interiors) ^Open

The handover date committed by Decorpot via email has not been met. Despite multiple follow-ups, there has been no proper response. Due to the incomplete false ceiling, pending interior work, and materials scattered across the flat, my family a...

Apr 01, 2026 by Abhijeet Nikam

Refund of the buyer plan (Nobroker com) ^Open

I had purchased a buyer plan by mistake and wanted to convert into a rental plan. The organization representatives assured me on call multiple times that if I buy the rental plan, I can get refund of the buyer plan since this was a mistake. How...

Mar 28, 2026 by rati agrawal

NoBroker denying refund (Nobroker) ^Open

I have negotiated a property through the NoBroker in “Nakshatra Villas”. During the negotiations, during negotiation I have clearly stated that I require two days’ time to verify his funding plan with his banking partners, and the seller ...

Mar 28, 2026 by Mohan Krishna Katta

NoBroker refuses to return my token advance after the seller backed of (Nobroker) ^Open

I finalized the property via nobroker and the nobroker agent Mr.Vinodh asked me to pay a refundable token advance of **,*** rs. post that the entier process was delayed by both nobroker and the seller, and finally nobroker agent told me that ev...

Mar 27, 2026 by Kural Manivannan G

Household items damaged and stolen by NoBroker (Nobroker Technologies Solution Pvt Ltd) ^Open

HSPM is ********. I had booked services of NoBroker Technologies Solution Private Limited, in Pune(Maharashtra), for shifting of household articles. Rs. ****/, was paid to NoBroker. NoBroker people, have damaged and committed theft of many hous...

Mar 22, 2026 by Radheyshyam Chaubey

Failure to deliver the promised project on time (Livspace Home Interiors ECommerce Private Limited) ^Open

i engaged the services of livspace for my modular kitchen on **/**/**. Based on their assurances and project timeline I greed to proceed and paid a total sum of ****** of which **% was paid before order and **% before installation . Major c...

Mar 19, 2026 by Nikhil Motwani

Purchased complete buyer assist package with some other service from nobroker on Nov but they are n (Nobroker com) ^Open

I purchased a service "Complete buyer package" for property transfer along with encumbrance certificate service from nobroker on **th November ****. *. The legal verification of the property could be performed properly as the owner name in the...

Mar 16, 2026 by Ankit Kumar Gupta

Unfair Refund Delay Cancellation within 24 hours Project ID (Livspace India Pvt Ltd) ^Open

I am filing this complaint against Livspace for failing to refund my advance booking amount despite a timely cancellation. I paid an advance of ₹*****/- on **-**-****. Due to personal reasons, I requested a cancellation and refund within *...

Mar 12, 2026 by Monis Tirandaz

No broker subscription cancelled without fullfilling (Nobroker com) ^Open

I took relaxed plan for house hunting and then finalised property but owner backed out due to non compliance to ***I where * percent TDS has to be deducted by the tenant as per Income tax rules. I had even transfered the token money as well...

Mar 10, 2026 by Sanjeev Kumar

Complaint Against MagicBricks Misleading Sales Fake Buyer Leads Deficiency in Service Refund Denial (Magicbricks Realty Services Limited) ^Open

Service Purchased: Titanium Pro Seller Package Purchase Date: **th February **** I am filing this complaint against MagicBricks regarding the Titanium Pro seller package that I purchased in the second week of February ****. The service deli...

Mar 07, 2026 by Prathin Kumar

Breach of Contract (Interiors By Surya) ^Open

The Complainant engaged the services of the Opposite Party (OP) for an interior design project for the property located at NBR Towers, JubileeHills on **/**/****. Financial Transaction: On **/**/****, the Complainant paid an advance amoun...

Mar 02, 2026 by Pavan Kumar

Legal Notice NoBroker Refund Claim For 67 SqFt Area Fraud (Nobroker Technologies Solutions Private Limited) ^Open

Formal Legal Complaint: Aggravated Fraud, Misrepresentation, and Claim for Damages *. Summary of Gross Misrepresentation: I am filing this complaint against NoBroker for the recovery of ₹*,**,*** paid on February **, ****, for property ** B...

Mar 02, 2026 by Kiran Abgul

UrgentRefund Claim for Carpet Area Fraud 67 sq ft Ref ID (Nobroker Technologies Solutions Private Limited) ^Open

I am filing this formal complaint for the recovery of ₹*,**,*** paid on February **, ****, for a property at ** B WING, Bhagya Apartment, Andheri West. The transaction was based on a Gross Misrepresentation of facts. NoBroker advertised the ...

Feb 28, 2026 by Kiran Abgul

Refund against cancellation delayed (VTP Reality ) ^Open

I cancelled my flats booking with in ** days due to unresponsiveness of the sales team on my payments and delayed process in their project VTP Aurelia in Pune. It is more that * months and they aren't even reply on refunding my amount taking as...

Feb 27, 2026 by Pritee Sinha

Service Promises Not Met and Refund Unfairly Refused (Homelane Interiors ) ^Open

Very disappointed with HomeLane. My project (Customer ID: Koc‑C‑**********) has been handled poorly from the start. They made false claims while responding to my complaint on consumerhelpline, saying I added extra rooms—this is completely...

Feb 25, 2026 by SHIBU THOMAS

Not getting complete refund from Modern habitat (Modern Habitat Pune) ^Open

Respected Sir/Madam, I, Subedar Singh Dhakad, hereby submit this complaint against Modern Habitat, Pune for deficiency in service and unfair trade practice, as detailed below: *. Facts of the Case That on *th January ****, I paid a tok...

Feb 21, 2026 by Subedar Singh Dhakad

Refund (Interior Company by Square Yards) ^Open

Complaint Summary – Interior Company (Square Yards Interiors) - I cancelled my interior project within the stipulated **-hour period, but the company refused to process my refund. - Instead, they kept calling me to meetings and studio...

Feb 20, 2026 by Sandeep Pandey

Cancellation of Decorpot Project and Refund (Decorpot Private Limited) ^Open

I wanted to cancel my Decorpot project due to sudden demise of my father. This was infromed to them and a email was shared with them on ** November ****. I have continiously followed up with them since, they always use to tell that they have sh...

Feb 14, 2026 by Subi Babu

Deposit not credited (Dafabet ) ^Open

My username: Charanchari* I made a deposit in dafabet on Jan **st and the amount is *****. it's almost * days still amount is not credited to my wallet. everytime I reach CS I get same copy paste response. I feel this site is scamming players...

Feb 04, 2026 by Charan Kumar

Builder Deducted Money from my booking amount (Shobha Limited) ^Open

I booked a flat in Shobha Townpark on ** August, **** and paid a ** lakh as the booking amount through various modes. Later my plan changed (as I was looking for bigger apartment and need time to decide) and requested to cancel the booking on ...

Feb 02, 2026 by Pratip Kumar Gupta

Scam from NoBroker (Nobroker) ^Closed

I have paid Rs. *Lakh to NoBroker as token amount for a property. However the property was ineligible for buying as it doesn't have khata and other documents that are required for property registration. Nobroker terms and conditions stated that...

Feb 19, 2025 by Vinay Raj K

No Broker Scam (No Broker) ^Closed

Actually im looking for the house for Rent and i found No broker app where there are multiple options but unfortunately i was not able to get the Owner's contact details, So i opted basic plan of No broker in which i can view the contact detail...

Jan 27, 2025 by Patricia

Phonepe wrong transaction refund money (Phonepe) ^Closed

Phonepe Customer care number: You can call on the phonepe customer care number at ****-***-**** or **-******** to raise your complaint. They will help you ** hrs, * days a week, except on national holidays in resolving consumer complaints....

Jan 15, 2025 by Bhuvan Raj V

NoBroker not honoring CPMS contract (Nobroker) ^Closed

We entered into a contract with Nobroker for Comprehensive Property Management Services for * of our properties in Bangalore. NoBroker promised services like house inspection, tenant management, conflict resolution, etc., but they have done...

Jan 08, 2025 by Raksha Raman

Paid for Express Delivery No Refund for Delay (Nobrokerhood) ^Closed

On **th December ****, I used the NoBrokerHood app to create a rental agreement and opted for their next-day delivery service by paying an additional ₹***. The agreement was supposed to be delivered on **th December ****. However, it was only...

Jan 02, 2025 by Manu Vegad Joseph

Fraud Payment (Nobroker) ^Closed

We were scammed by a person, imitating to be the owner of a flat in a building called Tanna Heights in Kandivali Heights. He took a bank transfer of Rs. **,*** using the beneficiary name Deepak Parekh - Owner of the Flat. We were using the Free...

Jan 02, 2025 by Ansh Radia

An amount ofwas taken for a service but they are not refunding me as I am not taking the service (Nobroker com) ^Closed

Hi all, As I am an average middle-class individual with a salary of **k per month, this is my hard-earned money. I plan to purchase a resale property from NoBroker. The NoBroker employees, Sushank and Jayanth, are both cheaters. They showed ...

Nov 21, 2024 by Sujit kumar sahu

Unethical Practices and Refund Delay by Magnitude Square Realty Pvt Ltd (Magnitude Square Realty Pvt Ltd Bangalore) ^Closed

My name is Jobin John, and I am writing this to bring to light the unprofessional and unethical practices of **Magnitude Square Realty Pvt Ltd and to caution others against falling for their deceptive promises. I approached Magnitude Square ...

Nov 20, 2024 by Jobin John

Non Refund of Booking Amount Farm Land (Magnitude Square Realty Pvt Ltd Bangalore) ^Closed

I had booked a farm land in my wife's name, Kaveri Talawar by transferring Rs ***** on september (Rupees twenty thousand only through online mode payment) as the booking amount to Magnitude Square Realty Pvt Ltd for their ISIRI Farmland project...

Nov 09, 2024 by Satish Bhairannawar

Subject Urgent Refund Request Due to Service Failure (Nobroker) ^Closed

Dear Voxya team I am reaching out regarding my ongoing complaint through Voxya (Complaint ID: ******) related to the NoBroker plan purchased under my registered mobile number (**********). I am extremely disappointed with NoBroker's handling...

Oct 29, 2024 by Anthony

Fraud Harassment from NoBroker (Nobroker) ^Closed

On Sep **st, I reached out to NoBroker for property searches. I spoke to Naresh from NoBroker, who informed me about their subscription and refund policy. Naresh informed me that the subscription I took, allow me for a refund on two thing...

Oct 05, 2024 by Navin Kataria

Payment Not refunded (Nobroker) ^Closed

I had visited one property suggested by No Broker in Chennai and the No broker representative continuously pressurized me to pay the booking amount for that property even though I informed him that I need to consult with my family. The represen...

Sep 28, 2024 by Sarjoon

Service Blockage and Lack of Response (Nobroker) ^Closed

I am writing to formally lodge a complaint against NoBroker for their failure to provide adequate customer support and for unjustly blocking my access to premium services that I had paid for. I subscribed to the "Super Relax" plan on Septemb...

Sep 25, 2024 by Sandhya Mahalingam

Not satisfied with the service (Nobroker) ^Closed

False promises by Nobroker about property sale. Asking **k to convert property from B khata to A khata...

Sep 07, 2024 by Prerana acharya

Refund not received (Nobroker com) ^Closed

I have given the token amount **k on **/**/**** since then there is not response from no broker due to technical issue Even they didn't connect me to owner I tried to call multiple times to my RM and customer care but they said we are faci...

Sep 01, 2024 by Sachin Dangat

Legal services aweful (No Broker) ^Closed

This legal service of no broker is really not upto the mark. I expected some good legal reviews of the documents to be handed over in time, some good communication with Santosh, however it seems that I have to do all these documents verificati...

Aug 30, 2024 by Rachit Nayak

NOBROKER PAYMENT MADE BUT NOT GETTING EVEN A SINGLE OWNER CONTACT (No Broker) ^Closed

INCREDIBLY WORST SERVICE. On **-Aug-****, I paid Rs. ****/- for their Freedom plan. After payment, their website-login & App show rental properties but THEY HAVE NOT GIVEN A SINGLE OWNER CONTACT TILL NOW and they are also NOT REFUNDING THE AMOU...

Aug 16, 2024 by RAJESH S

Not provided the contacts under freedom plan (No Broker) ^Closed

For getting the contact details of owners as per customer care support call from********** I have subscribed the Freedom plan with Vip membership after payment. As per plan iam supposed to get ** contacts. But after clicking contact owner on sh...

Aug 15, 2024 by Mahesh

Urgent Complaint Regarding Refund Issue and Unprofessional Conduct (No Broker) ^Closed

Subject: Urgent Complaint Regarding Refund Issue and Unprofessional Conduct Dear Sir, I am writing to formally file a complaint against NoBroker regarding a deeply troubling and ongoing issue with the refunding of my money. This situation...

Aug 14, 2024 by Mamindla Sai Tarun Yadav

Change of subscription nor refund available (No Broker) ^Closed

I have opted for nobroker's Relax plan which costs Rs **** plus taxes. I had already used this same plan * months back when I wanted to look for a new house but had a bitter experience. I wanted to change my plan to a Rs.*** one, contacted the ...

Aug 08, 2024 by sibi