Real Estate Complaints
Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.
No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?
What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!
This article will explain:
- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?
Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?
The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.
Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.
However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.
Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.
Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.
Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.
Value fraud occurs when the buyer is misinformed about the real/actual value of the property.
Famous Real Estate Companies of India
Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.
DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.
Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.
NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.
Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.
Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.
Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.
Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.
Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.
Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.
Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.
Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.
Most Common Issue Reported for Real Estate Complaints
Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.
Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.
Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?
Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.
False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?
False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!
Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!
Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.
As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Real Estate Complaints?
So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.
Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.
Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:
Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.
Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.
Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.
Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:
Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.
File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.
A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.
Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.
If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.
If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.
If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.
How to track a complaint filed in the consumer court?
A complaint once filed in the consumer court can also be tracked on the consumer court website.
To access the status of the complaint the following details will be required:
Docket number
Registered mobile number
If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.
Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!
Most Common Issue Reported for Real Estate Complaints
Complaints
False accusation and harassment (Colive advisory Pvt Ltd ) Open
I have legitimately raised notice on April ** **** and I have paid the rent for the complete month of May as well. I left Colive Drava on ** May ****. Colive advisory private limited kept sending me dues for the june and July month. I got due n...
Sep 05, 2024 by Manoj Shekar
Complaint Regarding Substandard Work (Nobroker Interiors ) Open
I am writing to file a formal complaint against NoBroker Interior for the poor quality of work and significant deviations from the signed-off document in the interior work for my newly purchased house. Despite their claims that these modificati...
Sep 02, 2024 by Tauheed Ahmed
NonRefund of Security Deposit from Nestaway (Nestaway In Bangalore) Open
I am writing to formally lodge a complaint regarding the non-refund of my security deposit from Nestaway for the property rented at the above-mentioned address. Below are the details of the issue: *. **Property Details**: - Property Addr...
Sep 01, 2024 by Prakhar Jain
Unprofessional AC Service and Unexpected Charges Our Frustrating Experience with NoBroker (Nobroker Technologies Solutions Pvt Ltd) Open
We booked NoBroker for our *BHK house shifting, which included AC uninstallation and installation services, for a total of ₹**,***. Out of this, ₹*,*** was charged for the AC services, with a promise of same-day uninstallation and installat...
Aug 31, 2024 by Satheesh Kumar
NoBroker Shared Fraud Scammer Contact Details as owner after charging 7000 (Nobroker) Open
I am writing to demand immediate answers and action regarding a serious fraud that occurred NoBroker platform, despite being a paid VIP member under your Commercial MoneyBack Plan (Invoice No: KA****SSI-******, Order No: *****************). ...
Aug 28, 2024 by Abhishek Kumar
Refund request declined (NO BROKER COM) Open
I took a NRI plan in no broker to buy the flat in janadhar subha *. I selected NRI plan it costs *k. And i got a relationship manager named Rakesh P. Hello was forced me to pay the advance to the buyer without verification of any legal document...
Aug 23, 2024 by Harikrishna
Refund request declined (Nobroker) Open
Am a NRI & I took a plan to buy the property. I got a relationship manager named Rakesh P. Hello forced me to pay the advance to the seller without verification of legal documents & I paid **k to him. Later he charged me **k for the legal verif...
Aug 23, 2024 by Harikrishna
Nestaway denies refund of deposit after 2 yr and deducted arbitary amount from deposit (Nestaway Technologies Private Limited) Open
I rented a house from Nestaway and lived for * years. After I moved out Nestaway added exhorbitant charges and asked me to pay extra rather refunding the deposit money. It has been *+ years since I have been asking for deposit refund but in v...
Aug 15, 2024 by Vishal Kumar Saw
Bbb (B & B Bake Private Limited) Open
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Aug 04, 2024 by Shishu Kumar
Contract Violation and Unfair Trade Practices (Bonito Designs Pvt Ltd ) Open
I engaged with Bonito Designs (https://bonito.in/) for an interior design contract for my newly acquired property in Piramal Vaikunth, Thane. In August ****, the Bonito team contacted me, asserting their exclusivity as partners with Piramal and...
Jul 16, 2024 by Ankit Agarwal
Refund of the Booking Amount (Bonito Designs Pvt Ltd ) Open
I had paid Rs.***** on **.**.**** to Bonito for interiors of my home. However even after more than ** days there was no progress on my project and therefore I had to cancel the project with them. I want them to refund my Rs.***** since they hav...
Jul 13, 2024 by Akshay Jain
Flats not handed over for more than 12 years now (Unique Builders) Open
The builder launched a project in Jodhpur, Rajasthan in ****. It was promised that possession of the flats would be given by ****. But even till today, the project is under construction. Whenever the builder demanded part amount, we have paid t...
Jul 11, 2024 by Sajjan Baid
No delivery post 100 money collection upfront (Design cafe) Open
Design Cafe folks delayed the project multiple times and never responded to our complaints. After taking ***% money, there was no responsibility shown by them. They kept coming back with random stuff to delay everything. No accountability of th...
Jun 17, 2024 by Asheervad Viswajeevan Jena
Packages missing (Nobroker) Open
We booked the no-roker service booking ID: HSPM-********) from New Delhi to Srikakulam on April **st, ****. They were assigned to Mr. Bablu, who collected items from us on the same day. But he sent the items through the fourth agency (Delhivary...
Jun 06, 2024 by Karnena Koteswara Rao
Service not rendered refund not received (Livspace Bangalore) Open
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May 27, 2024 by Manesh Venugopal
Advance Payment Refund from Paying Guest (Live Star Colive) Open
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May 15, 2024 by Syed Ilyas
Service Not Delivered (Remax India) Open
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May 13, 2024 by Rahul Kumar
Runwal is delaying possession of my Flat (Runwal Residency Private Limited) Open
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May 12, 2024 by Yogesh Upadhyay
House shifting scheduled not respected by Nobroker (Nobroker com) Open
My shifting was scheduled on *nd May on ** April **** and on the day of shifting, the company nobroker says they don't have any vehicle arranged.Now I am in a situation where I have to find a packer on the day of movement ...
May 02, 2024 by Sajeesh C V
Package not Delivered (Rentomojo) Open
On **th April ****, I had placed an order for two cupboards, a single door and a double door XL. The estimated date was given as **th April ****. On the estimated date the single door cupboard alone was delivered by the delivery agent. When ask...
May 02, 2024 by Sussmrithi Rebecca Suresh
Deposit and rent amount not received (Nobroker) Closed
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Jan 03, 2023 by Satya Sampanna Mangaraj
My service changes are not refunded (NO BROKER COM) Closed
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Dec 16, 2022 by Keshav patidar
Not refunding the advance (Nobroker) Closed
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Dec 14, 2022 by Jephin Varghese Johnson
Commercial rental agreement fraud (Nobroker) Closed
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Dec 07, 2022 by Vinayak shivaji kale
Bike not delivered and missing (Nobroker) Closed
We shipped all our household goods and bike on October **th ,we only got goods but didnot get bike still,it's almost a month and everyday we are calling Nobroker and they are telling false updates,and didn't get the tracker id also of shipment ...
Nov 22, 2022 by Leelavathi
Amount of Moneyback Plan not Refunded (Nobroker) Closed
Hi. We purchased the moneyback plan from nobroker. At the time of purchasing one of their employee from NoBroker called us and we talked to her about our requirements. We inform everything like we can pay *round **k for *bhk and if it is *bhk w...
Nov 03, 2022 by Rimi Ghosh
Scamming owners listed on Nobroker (Nobroker) Closed
I came across an owner on Nobroker. The person duped me of refundable deposit money, when I asked him that i won't be taking the flat please return my deposit (before any agreement is made), he starts avoiding my phone calls and messages. This ...
Nov 01, 2022 by Ayush
NoBroker defrauds customers (Nobroker) Closed
I had booked for house shifting to be done today. The team is not taking responsibility for all the horrible miscommunication and now we are stranded without being able to shift our goods and move to our new house. The staff don’t want to tak...
Oct 31, 2022 by P Joe Navin Prashanth
Money back plan not refunded (No Broker) Closed
I had purchased the Moneyback Tenant plan but I did not finalize any house from NoBroker and the plan expired on **th October ****. After not receiving any communication from NoBroker for refund process, I contacted customer care to enquire abo...
Oct 30, 2022 by Nidhi Sahu
Against no broker agent (No Broker) Closed
We saw tolet board and call the house owner and we saw home and like it and we given tokeb advance of **k to him after * days the agent name Moses called my father and asked for owner details and closed the no broker plan of houser owner *k and...
Oct 25, 2022 by Sangeetha
Bookshelf damaged during transit (Nobroker) Closed
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Oct 21, 2022 by Sandeep chadda
False commitment by the executives and delay in providing services (Nobroker) Closed
I booked for home cleaning premium services *BHK on ** Oct. Initial, booking was rescheduled and assured by the executive to be done on ** oct **, since no slots were available. However, he told me to refund Rs ***, and assured services for ***...
Oct 17, 2022 by Abhishek Verma
Rent not transferred to beneficiary (Nobroker) Closed
I have paid rent using nobroker on **th of September ****. I have received a message from nobroker stating that the amount is transferred successfully in beneficiary account on **th September. But the amount is not credited in beneficiary acco...
Sep 30, 2022 by Bathini mamatha
Refund of Advance Token Money Paid To Builder (Signature Global Private Limited) Closed
With due respect, my Name is Akanksha Kumari. I booked a A-*** -*F (Flat) on **-**-****.The location of the Independent Floor Flat is Signature Global Park *&* Sector **-Sohna. I regret to inform you that due to Quality problems and other cri...
Sep 30, 2022 by AKANKSHA KUMARI
No service received (No Broker) Closed
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Sep 27, 2022 by Annie Gaigole
Rental Agreement Delayed (Nobroker com) Closed
It's been * days, rental agreement got delayed And mail also not being responded....
Sep 04, 2022 by Raj Raparla
Unethical practices of Nobroker to charge money (Nobroker) Closed
Nobroker has charged service charge unethically even though it was not my mistake and it's platform having issues of crediting funds to beneficiary ...
Sep 03, 2022 by Rohit Jain
Invoice for Insurance not provided Requested and connected multiple times but no proper response fro (Nobroker) Closed
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Aug 03, 2022 by Salma
Wasted money (NO BROKER COM) Closed
No Broker is a waste Portal . Initially when we downloaded the app we were getting constant calls for purchasing the plan saying we have many properties waiting for you for that you need to Purchase the plan first . Soon after we purchased we ...
Jul 29, 2022 by Heena Chadha
Refund denied (No Broker) Closed
I took money back plan since they do not have any properties that are suitable for my needs I requested for refund. Now they are denying for it...
Jul 29, 2022 by Shreeya aswekar
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