Top consumer complaints in 2024 - Voxya Consumer Forum Online

Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Non Refund of Security Amount for PG Services availed (Ashimara Housing Private Limited First Floor 221 opposite Ahuja Building Okhla PhaseIII New Delhi) ^Open

A contract (Copy attached ) was signed between me, my daughter and the company for provision of PG services for my daughter at their PG facility YOURSPACE, **, Siri Fort Road, New Delhi between ** Sep ** and ** Jul **. Having availed the servic...

Nov 01, 2025 by Joe Sabby

FLAT NOT DELIVERED REAL ESTATE FRAUD (Delhi infratech limited) ^Open

Complaint and report alleged fraud, cheating, and criminal breach of trust against M/s Delhi Infratech Ltd. (CIN No: U*****DL****PLC******), which is engaged in the business of property development. The project "DELHI HOMES" was advertised/rep...

Oct 11, 2025 by RAJESH KUMAR

Interior Designer Cheating (MONSERRATE INTERIO DESIGN) ^Open

Complainant: [Neeraj Singhal & Priyanka Jain & D-****, Green world, Airoli] Owner of Flat No. **** & ****, Brooklyn Tower, Rosa Manhattan, Hiranandani Estate, Thane. Accused / Opponents: *. Ms. Salome Monserrate – Proprietor of “Monserr...

Oct 06, 2025 by Neeraj Singhal

Security deposit from Stanza Living Durham House not received (Stanza Living Durham House) ^Open

I vacated the premises of Stanza Living Durham House on *th July ****. As per the information provided on the Stanza Living app, the security deposit was to be refunded within ** days of vacating the property. However, it has now been ** days, ...

Oct 04, 2025 by Karan Cheema

Unauthorized Delay in Coffee Machine Removal Security Deposit Refund Contract Completed (Cafe Coffee Day) ^Open

I wish to lodge a formal complaint against Coffee Day Beverages regarding the unjustified refusal to remove a coffee machine installed at our premises and the non-refund of our security deposit despite full compliance with the contract. We ente...

Oct 01, 2025 by Chirag Agarwal

Unlawful Withholding of Security Deposit (stanza living ) ^Open

I am filing this complaint against Stanza Living (Dtwelve Spaces Pvt Ltd) for their unethical and illegal practice of withholding my security deposit after I vacated their property. Their actions have caused me extreme financial hardship and me...

Sep 25, 2025 by Bharrathi M

Refund not provided for Colive PG reservation fee despite assurance (Colive) ^Open

I had paid a reservation fee to Colive for checking/booking a PG accommodation. Before payment, the sales executive clearly informed me that the amount was fully refundable in case I decided not to proceed. However, after cancellation, Colive h...

Sep 22, 2025 by Vignesh CK

Rent deposit not returned (nestaway) ^Open

I had made a deposit of *.* lakhs and the they wanted to increase the rent by **% and not follow the **% mentioned in the agreement. When it came to returning my deposit they gave back half stating damages. When asked for proof they sent videos...

Sep 21, 2025 by ashish chandra

Project ID WF Worst Service and support (Decorpot interiors) ^Open

I was associated with Project ID: WF ******* (Decorport, Whitefield, Bangalore). I signed a Sales Agreement with Decorpot on March **, ****. I am writing to express my frustration and disappointment with the handling of this project since its i...

Sep 09, 2025 by Prema Kumari

Complaint Against Settl Hyphen Living Fraudulent Electricity Billing Contract Breach Unsafe Living C (Settl ) ^Open

Name of Complainant: Vaishnavi Ajit Nalawade Opposite Party: M/s Clique Life Pvt. Ltd. (Settl / Hyphen Living) Complaint Details I have been a tenant at Settl Sprout Hostel (Room ***A) since May ****. The Opposite Party has committed m...

Sep 09, 2025 by Vaishnavi Nalawade

Nobroker is not refunding entire token amount for unattended service (Nobroker com) ^Open

We make token payment of * lakh for a property on **th July **** on the confirmation from Nobroker Sales Manager that the seller has accepted the deal. He said that post payment the seller contact details and property documents would be shared ...

Sep 03, 2025 by Anuja Dhakshinamoorthy

Token amount of Interior Project (Truww) ^Open

Cancellation of New Home Interior Project due to Personal Reasons Currently we are not able to relocate to the new acquired property due to the family issue as discussed during our first meeting. Hence I would request you to kindly release the...

Aug 30, 2025 by Santosh Baban Pawar

NonRefund of Booking Amount Unfair Trade Practice by HomeLane (Homelane Interiors ) ^Open

Complaint Details: I booked interior services with HomeLane on ** nov **** by paying a booking amount of ₹*****. Later, I decided not to proceed with the services. Even i request them like for the booking amount i am ready to buy accessori...

Aug 25, 2025 by pankaj lilhore

Resale property token advance refund not credited (Nobroker Technologies Solutions Pvt Ltd) ^Open

Sir, i was made a payment to nobroker ******rs for resale property token advance on **/**/**** based on his refund terms and condition which was received through mail. Property ID: ND-******* and Payment ID is: pay_QONEqJZfegDsly. after paymen...

Aug 25, 2025 by Bennet J

Project Delay and Property Damage (Design cafe) ^Open

We are deeply concerned about the prolonged delay and damages caused during our interior design project with Design Cafe. Despite the initial agreement completion of timeline, it has now been over a year, and the handover remains incomplete. Th...

Aug 10, 2025 by sumeeth V A

Cheated by an Interior Company in Bengaluru (Decormart Studio) ^Open

I, Abhishek, am filing this complaint under the Consumer Protection Act for deficiency of service, misleading trade practices, and non-refund of the booking amount by Decormart Studio, HSR Layout Bengaluru, despite not availing any services fro...

Aug 10, 2025 by Abhishek Dewangan

Security Deposit refund not recieved (stanza living ) ^Open

I am writing to file a complaint against Stanza Living for the non-refund of my security deposit amounting to INR **,***. I vacated the property on **th May ****, and as per Stanza Living's policy, the security deposit is supposed to be refu...

Jul 31, 2025 by Aman Singla

Delay in possession (Marg Savithanjali) ^Open

I booked my flat in **** with Marg Savithanjali project located at Kelambakkam, Chennai, Tamilnadu. I was promised possession in Dec ****, with all the committed amenities. It has more than ** years but there has been no progress in handing ove...

Jul 29, 2025 by Chelladurai Adisesh

Loss of rent and no handover of property after lease end (Nobroker) ^Open

We hired Nobroker for managing our property. The tenant at our property vacated * months ago and we are still waiting for Nobroker to close out the lease as per the agreement and return the keys to us. We have sent multiple emails for which we...

Jul 21, 2025 by Ramesh R

I have vacated my stanza living just after 2 days now i want my money back but they are nit respondi (stanza living ) ^Open

Dear Sir/Madam, I hope this message finds you well. I am writing to formally request a refund of Rs. **,*** which I had deposited for my accommodation at Kho Samui Stanza House. Stanza Living Koh Samui House | Gents PG in Pondha, Dehradu...

Jul 15, 2025 by Darshan Nalwaya

Fraud (NO BROKER COM) ^Closed

I own an apartment and wanted to sell that property and No Broker sales team got this information and tortured me to hell by calling daily for a month back-to-back to take their premium so, that they will give sales referral and they keep on sa...

Mar 29, 2024 by Niranjan H S

Fake company (Nobroker com) ^Closed

I have taken subscription of *** rupees but still I didn't receive any owner contact details ...

Mar 26, 2024 by Shubham Dukare

Not returning the money that was paid (Nobroker com) ^Closed

I signed up for CPMS service from nobroker and if incase they are unable to provide a tenant in ** days, they have to refund the money that was paid. At this time they have stopped responding back to me (sales person, escalation and the relatio...

Mar 22, 2024 by Chandrasekhar N

Nobroker Freedom Plan Payment done but not offering Services (Nobroker Technologies Solutions Private Limited) ^Closed

On ** Feb ****, I made a payment of Rs. ****.** towards Nobroker Rental plan Payment. (Inv. no. *****************). My registered mail id with Nobroker is tksmuthuvivoy**@gmail.com and mobile number is +** **********. But after received the...

Mar 13, 2024 by T, Selvamuthukumaran

No refund provided (Nobroker) ^Closed

I booked a flat for rent on Thursday (*th March) at Sumadhura Anandam (C block, ***) and paid a token amount of Rs.**,*** via NoBroker app. The link was provided by NoBroker RM, Sumukha after confirming me that the owner has agreed to the terms...

Mar 11, 2024 by Saurabh Saxena

Super Money Back Plan for House Sale not Refunded (Nobroker) ^Closed

Refund of my SUPER MONEY BACK PLAN for selling my house by No Broker is pending since more than two months. I had taken this plan in July **** to sell my residential property in Ghaziabad, UP. The property could not be sold with help of No Bro...

Mar 07, 2024 by Syed Qais Hayat

REFUND DENIED for not providing PROMISSED SERVICES (Nobroker) ^Closed

I have been follow up for Refund from Nobroker regarding the Super tenant relax plan since last one month but they are no agreeing on refund. I have been called by NOBROKER Representative and convinced me take the Tenant Super relax plan as I t...

Feb 25, 2024 by Hitesh Kumar Gupta

Rent payment not settled (Nobroker) ^Closed

This is with regards to the duplicate payment that was credited to the account holder (Ac No: **************) on *th Nov'** towards the rent payment, *st Payment IMPS Ref No: *************** of Rs. ***** on *th Nov'** at **:** AM and the *nd Pa...

Feb 16, 2024 by Syed Saddam

Khata Transfer not being Completed (Nobroker) ^Closed

My complaint is regarding No broker Services whom I had got in touch with for Khata Transfer of my property in Bengaluru. They outsourced the work to a local legal company named "Hemanth & Associates" based out of Bengaluru. I made the first pa...

Feb 14, 2024 by Arijit Sengupta

Shifting home by 2 bhk (No Broker) ^Closed

I have shifted home from Mira Road to thane Mumbai by np broker with premium service. The shifting partner (no broker) not packed stuff properly and demage a in Godrej almirah, computer table, bracket not uninstalled in Mira Road home, dent in ...

Jan 25, 2024 by Amit jain

Nobroker user fraud (Nobroker) ^Closed

I have taken subscription of nobroker. I have paid my hard earn **** in nobroker but owners are fraud nobroker do not provide proper service they do not schedule cll owner dont pick up phone all the property are fake they are cheating customers...

Jan 25, 2024 by Rupal

Scammed in the name of Subscription plan (Nobroker) ^Closed

I'm a NRI and will be shifting back to India soon. I bought the premium subscription plan for Rs. *,*** from NoBroker.com, on **th Jan' **, to simplify my rental property search and find the most relevant options. However, even after **days I h...

Jan 24, 2024 by Vikram Batta

Advance not refunded (padmavati ladies pg banglore) ^Closed

I had joined this paying guest named padmavathi ladies pg in sudhama nagar banglore on August **st **** by paying advacnce of **** of which they have assured they would return *.*k to us, but now they are not returning the remaining advance...

Jan 15, 2024 by sneha kabade

Legal services (No Broker) ^Closed

I have opted for khata service and they didn't do not they respond to my calls and messages due to which we lost a customer who was interested to buy the house I am still not getting any response from them...

Jan 12, 2024 by Nagaraj Joshi

Relax Plan Issue (No Broker) ^Closed

Hello, my name is Rahul. I have subscribed relax plan from no broker on *th december. And they provide me personal manager to find me property, after ** days, they found me one property, i was ready to take. So my relax manager was one who talk...

Jan 01, 2024 by Rahul vats

Money taken but package not activated (Nobroker) ^Closed

After paying the amount a couple of times, nobroker team is not letting me use my services that were promised to me. The package lets me get access to ** owner contacts. But I did not get access to even * owner contact. It keeps showing that th...

Dec 27, 2023 by Harsheet Singh Narang

Amount not credited to beneficiary account (Nobroker com) ^Closed

My name is Srinivasan, We have pay the rent via nobroker app on ** Dec **** and we have wrongly entered the beneficiary account number. Beneficiary share all the evidence bank statement and email confirmation from bank aslo . We have raised the...

Dec 18, 2023 by Srinivasan G

Frod (AMIT VIP TRENDING INVESTMENT COMPANY ) ^Closed

mera sath frod ho giya hai mana telegram ma daka invest ka or mana number liya waha sai or muja ap itna itna invest karo apko acha paisa mila ga mana total ***** diya but unlogo na muja refund nahi diya or block kar diya hai pz mera help kar Do...

Dec 05, 2023 by Akash kumar sharma

No Broker not responding after sending me an incorrect rental agreement (Nobroker) ^Closed

I approached No Broker for a rental agreement. I have been getting this from them for the past * to * years. This year No broker updated incorrect name on the rental agreement. I reached out to their team and asked them to correct or send up...

Dec 04, 2023 by Swaroop Chilli

Nobroker creates fake photos for rental and cheats customer (Nobroker) ^Closed

I already have an open complaint. Total amount paid for freedom plan was **** and I reported more than **-** property and called them almost ** times related to this and they confirmed it will be added after I complete all ** contacts. They men...

Dec 01, 2023 by Alan Abraham