Top consumer complaints in 2024 - Voxya Consumer Forum Online

Medical Complaints

Over the past 20 years, medical technology has seen a tremendous growth. According to a recent study, medical technology has evolved more in the last 20 years than in the past thousand years. The same growth is also imminent in the total number of hospitals being established.

So far there are a total number of 4,419 hospitals in India with more than 400,000 beds for patients. Technologies such as Robotic surgery which were unheard of are soon going to become a common sight. X-Ray, CT & MRI scans are the most commonly used technologies by the doctors today.

Since everything has its own disadvantages along with the advantages, medical development and its related services too have shown a negative impact in recent years. It is observed that ample amounts of medical complaints are being filed by the consumers regarding the medical services that they have taken, just because of medical negligence by doctors or care takers.

There have been many consumer complaints registered against hospitals and medical professionals regarding medical negligence, improper diagnosis, unfair billing for medical services and many more. These complaints have increased drastically over the past years in Bangalore, Mumbai, Pune, New Delhi, Chennai and almost all the cities in India.

Over the past few years, medical negligence has become a quite common term. Medical negligence or Medical malpractice, as the term suggests, relates to the process when a medical or health care professional deviates from standards in his or her profession thereby causing grievous injury to the patient.

Medical negligence can be seen in various cases like when reasonable care is not taken during operations, diagnosis or even during the delivery of the child. Many doctors purposely practice medical negligence as a way to extract more money from the patient.

In this article, we have covered the common medical complaints, hospital complaints and complaints against doctors that are faced by patients and how you can resolve them.

But before discussing medical complaints in detail, let's know more about some of the most famous hospitals in India.

Famous Hospitals in India

1. AIIMS, All India Institute of Medical Sciences, Delhi

AIIMS has some of the best doctors and all sorts of facilities required in medical research. Not only that, AIIMS is also the foremost as well as prestigious training institute for medical science. Students from all over India come here to study. Even patients from all over India come here for advanced treatment for critical illnesses. The main reason for it is that people who belong to below poverty line can afford the medical expenses here. This is a government hospital which has been also appreciated internationally. India Today Group announced AIIMS as the best hospital in India in 2014.

2. Indraprastha Apollo Hospital, New Delhi

Apollo Hospital is considered as the pioneer of the healthcare services provided all over Asia. Indraprastha Apollo hospital has maintained its excellence in education, research and healthcare to serve humanity better. The main aim of this organization is to provide medical services to its patients that are of international standard. Apollo Hospital is also known for its technological superiority. It is specialized in Cancer treatment, Orthopaedics, Neuro sciences, Organ transplantation, and Cardiac sciences.

3. Christian Medical College, Vellore
Christian Medical College has the foremost position in the field of medical science. The use of latest technologies, providing affordable treatment costs and distinctive features of CMC sanitary measures makes it unique. CMC specializes in advanced therapeutic services, Neuro sciences, Gastroenterology and Haematology. CMC is known for its world-class services related to healthcare which is under the reach of the poor section of the society. It has 2600 beds along with 11 Intensive Care Units (ICUs). There are more than 1500 doctors and more than 9000 medical staff to provide the best service to each patient. CMC has also achieved recognition throughout the world as the medical and research centre.

4. Tata Memorial Hospital, Mumbai
Tata Memorial Hospital is popular for its well-known cancer treatment. It is situated in Mumbai and is specialized in acute lymphoblastic leukaemia treatment. Tata Memorial Hospital is also called Cancer Research Centre (CRC). Other specialized services provided by the Tata Memorial hospital are blood tests, Operation theatre, Hemato Oncology, ICU and P.E.T scanner. It is associated with the Advanced Centre for Treatment, Research and Education in Cancer or ACTREC. It has been recognized nationally for its world-class treatment, well-equipped infrastructure and latest technologies.

5. Fortis Hospital, Kolkata
Fortis Hospital is situated in Kolkata. It has one of the best advanced medical facilities and possesses world-class infrastructure. It provides 24 hours emergency service to the critical patients. Fortis hospital is specialized in cardiology, nephrology and urology. The Intensive Care Unit (ICU) in the hospital has a Coronary Care Unit, and Medical Intensive Care Unit. The hospital is well-furnished with more than 70 beds. The excellent infrastructure and well-trained doctors and medical staff have made it one of the best hospitals in the country.

6. Lilavati Hospital, Mumbai
Lilavati Hospital is a famous multi specialty hospital in India. The quality of healthcare services has attracted many patients from around the world. The aim of the hospital is to provide its patients more than just treatment and healthcare but also the touch of humanity. It was set up in 1997 and is managed by Lilavati Kirtilal Mehta Medical Trust. It has more than 300 beds and 12 operation theaters in it.

Types of Medical Complaints

We at Voxya generally receive around hundreds of medical complaints every month relating to medical negligence or complaints about doctors exaggerating how they could have performed better or how the patients are being overcharged for the facilities. The most common medical complaints made by patients include poor nursing staff, wrong medicine packages delivered, intentionally looting customers, medical negligence etc. Some of the most common and frequent medical complaints by patients in cities like Mumbai, Bengaluru, New Delhi, Pune and Kolkata are given below:

Medical Negligence

Medical negligence is the act of performing responsibilities by doctor, surgeon, dentist, nurse and any other medical professional in such a way that it deviates from the accepted standard of medical or healthcare. For an example, if a doctor provides sub-standard treatment in respect to the accepted medical standard, then it would be assumed that the doctor has failed to perform his or her duty and it can be declared as negligence.

There are times when medical negligence becomes medical malpractice when the below standard treatment of the doctor causes any injury to the patient and the condition of the patient becomes worse. Sometimes due to negligence by doctors, unexpected complications arise which requires additional health treatment in order to cure the patient.

Improper Diagnosis

Improper diagnosis is one of the most common medical complaints as reported by patients in India. It is said that an improper diagnosis is done when a competent doctor has conducted "differential diagnosis" which could be questioned and opined by the experts in this field.

Firstly a doctor lists the possible medical issues that the patient can have. Then tests are conducted on the patient and finally a possible definitive medical diagnosis would be determined by the doctor. After taking up the diagnosis, if the doctor fails to achieve the expected degree of care, then the patient must prove it. Doctors may fail to achieve the medical standard of care in many ways. For an instance, the doctor might fail to recognize and realize the urgency of one or more possible medical problems and hence delay in the diagnosis & treatment is caused. A nurse could fail to provide appropriate diagnostic medication while altering the patient’s response to the medication and misleading the doctor to assume the wrong conclusion. In such cases, the consumer has the right to file a complaint against the medical professionals as per Consumer Protection Act.

Medicine Delivery issues

Medicine delivery refers to the distribution of medicine through medical professionals, representatives and other kinds of distributors. The most common issue or grievance regarding medicine delivery is that it is not delivered on time.

There are cases when the required medicines are not available at the stores or in the medical institutions. Even there are people who take advantage of this urgency and sell the medicine at a higher rate. Also in today's digital world, patients are buying medicines online but many times they are unable to get these medicines delivered to them on time which causes inconvenience and medical complications. Now-a-days a lot of medicine delivery complaints are filed by consumers who are opting to buy medicines online due to COVID pandemic.

Wrong Treatment

Wrong treatment is another frequent medical complaint, similar to medical negligence by doctor. When an individual opts for services in any medical room, clinic or hospital, the initial step after admission is the diagnosis required. It is critical yet important to diagnose the symptoms correctly and eventually provide proper medical treatment to the patients.

But if the patient is not treated accordingly due to any negligence in the diagnosis, the doctor or the hospital would be liable for any further damages caused as a result of wrong treatment.

There are even cases where wrong treatment has been done intentionally by the doctor or hospital in order to force the patient to take more and more treatments and tests. Also, the medical negligence can result in pursuing the wrong treatment by the medical professionals.

In any of the above circumstances, the medical entities are liable and the patients can register a complaint against any of these issues faced. If the claims of the complaint are found to be justified then further action could be taken with the help of consumer court or consumer forum.

Unjustified Bills

Often it is observed that medical bills do not show the exact reason for which the money was charged. There can be cases where itemized bills show charges that come from nowhere. Some cases are where medical bills show services which were not even provided to the patient or the service is included in the bill but was not informed and was not supposed to be given by the hospital or doctor.

For instance, one patient received a bill for leg surgery that included charges for blood tests of the newborn.

The tricky part applied in these bills is the technical language that most of the people are unaware of. This is why there remains the tendency to overlook the charges which are included falsely. Many times, people do not realize and they just pay for it.

For any of the issues mentioned above, a patient can register a complaint against the hospital or doctor.

How to resolve medical complaints?

To protect the consumer rights in respect to the rights of the patients, Consumer Protection Act (CPA) was formulated in 1986 and the medical profession was brought under the purview of the act in 1995. All the patients who are making payments for any health services were recognized under the definition of “Consumer” in this Act as a step towards consumer protection.

If you have a complaint regarding the improper care in the hospital then you should contact the State Survey Agency. If you have a complaint about the poor conditions of the hospital you can contact the State Department of Health Services. However, if you have a complaint against any particular doctor of the hospital then you should contact the State Medical Board.

In situations where hospitals or medical professionals have ignored and rejected the claims of the consumers, they can exercise their consumer rights and take their case to consumer forums. Consumers can register a complaint in the nearest police station and the State Medical Council.

Moreover, if the main aim of the patient is to seek compensation, then a patient should file a consumer complaint as this way the case can be finished at the earliest possible date.

In order to validate the complaint the consumer needs to collect all the medical records they have received. According to the Medical Council of India, the patient is supposed to get all medical records within 72 hours from the time and date of the appointment.

1. File a complaint with Police & State Medical Council:

A complaint must be filed against any kind of medical negligence with the local police and the State Medical Council. The police are supposed to send it to the State Medical Council first. The Council then checks if the complaint is justified or not and a case is transferred to different consumer courts according to the nature of the case.

If the council finds out that the patient's condition is serious then the doctor’s license is suspended for a particular period and according to proof and witnesses, judgment is given.

If the consumer is not satisfied with the judgment given by the council then it can appeal to the Medical Council of India. If still the consumer is not happy with the judgment then they can appeal for their disputes to the National Consumer Dispute Redressal Commission.

2. Send Legal Notice:
A patient can send legal notice to Doctors or Hospitals in case they are unable to resolve his complaint via Medical Council. Taking legal action is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a doctor / hospital?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Doctor / Hospital by registered post.
Step 5: Keep the slip or delivery report for evidence.

3. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. The consumer courts help the patients to get the eligible compensation for the damage caused to them. Please note that consumer courts can not punish the doctor or medical practitioner who is guilty, it can only provide the compensation.

If a doctor or a hospital is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against them in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate consumer court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use the services provided by Voxya to take legal action against the doctor or hospital. We can send Legal Notice and prepare a Case for filing in consumer court.

Most Common Issue Reported for Medical Complaints

Medical Negligence

Medicine Delivery issues

Unjustified Bills

Improper Diagnosis

Wrong treatment

Paid Medical Reports Withheld Despite Successful Payment Order (Thyrocare Technologies Ltd) ^Open

I am filing this grievance against Thyrocare Technologies Ltd. for a severe deficiency of service and unfair trade practices regarding the withholding of my medical reports. On ** April ****, I booked a lab test (Order ID: VLEE****). The sam...

Apr 29, 2026 by Anoop Kumar Gupta

Wrong Item received (Neu Brand ) ^Open

Dear sir, I have ordered from neu brand one non- invasive smart blood glucometer (order ID: ********, order number: TZ*****). But received one charcoal mask cream in lieu of that. Please replace the item. Arun Patra **********...

Apr 27, 2026 by Arun Patra

Healthify Me Prescription Fraud (Healthify me) ^Open

I had taken a weight loss program for * months with Healthify me worth RS. **,*** with GLP-*. I previously had a prescription from a doctor from Fortis where the doctor prescribed me *.* mg Mounjaro Kwickpen for * weeks, which i had started and...

Apr 02, 2026 by Abhishruti Mandal

NonRefund of Payment for incorrect medical negligence and Resulting Emergency Medical Expenses (Soukhya Robotic Ortho Care No 453 Floor Opp R R Gold Palace Between Cross Sampige Road Malleshwaram Bengaluru ) ^Open

I, Anjaneyulu B ** Years old Senior Citizen (also known as Anjanaya), would like to submit a formal complaint against Soukya Robotic Ortho Care regarding the treatment and services provided to me, which resulted in severe health complications, ...

Mar 29, 2026 by Anjaneyulu B

Negligence in medical treatment (Soukhya Robotic Ortho Care) ^Open

I am writing to formally lodge a serious complaint against Soukhya Robotic Ortho Care regarding the treatment provided to my **-year-old parent, a senior citizen. My parent had approached your facility for treatment of Right Hip Pain and unde...

Mar 26, 2026 by Anjaneyulu B

VLCC weight Loss Program Termination and Refund Request (VLCC) ^Open

I am writing to raise a request for cancellation of my VLCC Subscription and Initiate the Refund of the amount towards it on medical grounds. I have enrolled for the weight loss program on **-Mar-**** and made a payment of INR **,*** with I...

Mar 25, 2026 by Nagaraj P Patil

Gym Denying Refund during Medical Incapacity (pro ultimate gyms) ^Open

Transaction Details: Paid ₹*,*** for a gym membership on Feb **, ****. Service Used: Utilized the facility for only ** days. Medical Necessity: Following enrollment, received a strict pre-operative medical directive for a scheduled Ja...

Mar 23, 2026 by Aryan Malhotra

Apollo NonDelivery Despite Grievance Calls NCH JagritiRefund Compensation (Apollo 24 7) ^Open

Apollo Pharmacy / Apollo **|* Order Details: Order ID: ********* | March **, **** Items: Tendomac Tablets + Brace Bandage (RTA hand fracture) Total: ₹***.** (₹***.** medicines + ₹*** membership) GRIEVANCE DEPARTMENT CALLS - NO RESOLU...

Mar 23, 2026 by GULAM MUSTAFA

BILL RELLATED DISPUTE (Max hospital Mohali ) ^Open

I WAS VASTLY BILLED WITH ₹*****, I HAVE WAITED FOR * DAYS , TALKING WITH THEIR EXECUTIVE BOLLING HEAD , MS KAVITA AND AFTER NO RESOLUTION, I HAVE SENT THEM A LEGAL NOTICE ON ** MARCH, THROUGH EMAIL, WHATSAPP AMD SPEED POST. I WILL ATTACH THE...

Mar 16, 2026 by ANKIT KUMAR

Urgent Refund Due Treatment Cancelled Within 48 Hours EMI Deducted for No Service 32 Days Waiting (Makeo Toothsi ) ^Open

I had taken a loan of ₹**,*** through Bajaj Finserv for toothsi treatment on February *, ****. I cancelled the treatment within ** hours on February *, ****. Despite cancelling immediately, my first EMI of ₹*,*** was deducted on [*/*/****] ...

Mar 09, 2026 by Md Arman Raja

Gym equipment are broken and not resolved After paying Membership (Cult Fit) ^Open

Gym equipment are broken and not resolved After paying Membership ...

Mar 08, 2026 by Balaji

Refund of Cult elite membership (Cult Fit) ^Open

I am raising a formal complaint regarding my inability to use my membership due to a medical condition. As per my doctor's advice, I am unfit for physical training for six months. I request a cancellation and a refund of the remaining balance o...

Mar 02, 2026 by Sanjana Manjunath

Was promised medical guidance and health management which did not happened (Joinelevatenow) ^Open

elevate or join elevate is a new age health manangement company. I came across this while i was on instagram, they run the add on insta. i paid some **** or **** INR for my wife so call ** marker test which is blood test , post which the pro...

Feb 28, 2026 by Fayyaz M

Multiple treatment failure and at last not satisfied with treatment (Toothsi) ^Open

My treatment was initiated in **** with the assurance of proper planning, professional supervision, and timely results. However, despite completing the treatment cycle in ****, the outcome has been unsatisfactory and repeatedly failed, even aft...

Feb 14, 2026 by Mmanish Sanghvi

Refund not received due to failed service (Futuro Agility Care) ^Open

Futuro Agility Care took advance payment of * months and committed to provide elderly care for my parents. The attendant ran away without informing anyone soon after * to * days of duty. On complaining, I am committed to get a full refund by th...

Feb 13, 2026 by Jayanta Datta

My account is not getting activated (Practo) ^Open

I have paid an amount of ***** to practo for initiating their prime services, from that time they are continuously delaying the activation and not giving any proper response. There customer support numbers are even not working. I need to get t...

Feb 13, 2026 by Shreya Sarkar

Complaint Regarding Deficient Hair Transplant Procedure at Pipat Clinic Mohali (Pipat Clinic Mohali Punjab India) ^Open

Complaint Regarding Deficient Hair Transplant Procedure at Pipat Clinic, Mohali I underwent a hair transplant procedure at Pipat Clinic, Mohali, on ** January ****. The procedure was not carried out as planned, not as promised, and not at the ...

Feb 09, 2026 by Irshad Ahmed

Skin got damaged while taking acne treatment from Vcare (Praba S Vcare Health Clinic P Ltd) ^Open

I am filing this complaint regarding a cosmetic/skin treatment service availed from a skin care clinic. The issue pertains to improper treatment, skin damage caused as a result, and failure to honor a confirmed refund commitment. I enrolled ...

Feb 07, 2026 by Diksha Yadav

Complaint against the company to seek a refund and for unfair trade practice (VLCC Limited Bangalore) ^Open

I am writing to seek your legal assistance in filing a formal complaint and initiating appropriate legal action for the refund of an amount paid by me. I had agreed to purchase a service package worth ₹*,**,*** from the concerned company. Ho...

Jan 25, 2026 by Rimsha Naz

Sub standard plastic frame of sunglass with bluetooth (Titan Eye Plus) ^Open

I purchased Fastrack sunglass with Bluetooth a few weeks ago. I barely used it. However, a few days ago, when I attempted to open it for recharging, one of its temples broke near the hinge. The hinge was too tight and the plastic frame was too ...

Jan 07, 2026 by Rajeev Pandey

Hospital kept patient as hostage (Trilife hospital bangalore ) ^Closed

A Severe Warning to Bangalore Residents: Clinical Negligence, Billing Fraud, and Confinement at TRILIFE HOSPITAL Kalyan nagar Bangalore, I am sharing our deeply distressing experience to warn other families before they trust this facility wi...

May 22, 2026 by Senthil

Health Insurance Claim Rejected (Go Digit General Insurance Company ) ^Closed

Health Insurance Claim is rejected. Attached detailed notes...

Mar 25, 2026 by Veeresh RV

Apolloll has not delivered blood test for last 48 hours (Apollo 24 7 Online Pharmacy) ^Closed

I booked for * tests from Apollo **x* App for my mother (Nutan Prasad) on **th Feb. Sample collected by Agent on **th Feb * AM. Following were the tests: *. Thyroid Profile (T* T* TSH) *. FBS (Fasting blood sugar) *. PT INR TEST (Prothrom...

Feb 18, 2026 by Rishikant Kumar

Pristyn Care Fraud (Pristyn Care Liquiloan) ^Closed

I underwent surgery in February **** through Pristyn Care. Before the procedure, I submitted my insurance card to their team, and they assured me that the entire insurance claim process would be handled end-to-end by them. After the surgery,...

Dec 03, 2025 by Ranga prasad

...

Oct 23, 2025 by ARVIND

Medicines not received (medkart Pharmacy ) ^Closed

I had ordered medicines from medkart on **rd September **** The order is still showing Processing. The medicines are in urgent need and not available in the offline medical stores. It has been more than * weeks I have been trying to reach the M...

Sep 30, 2025 by Ranjeet Ranjan

Kolors gachibowli refused to pay refund (Kolors Health Care) ^Closed

I paid a total of Rs.****** towards slimming and beauty services to kolors gachibowli. But later they refused to refund my money....

Aug 04, 2025 by Dharmateja Mudigonda

Refund not given for nearly expired medicine (Apollo 24 7 Online Pharmacy) ^Closed

I placed Order no #********* with Apollo *** online on **July **** paying Rs ***.* basing the site description - product is expiring on or after **.*.****. But I received products expiring Dec ****, hardly in * months. As I cant use old stock (...

Jul 28, 2025 by Shalini K

No refund from healthify (Healthify me) ^Closed

I lost **** rupees, they didn't show their refund policies before hand and I was tricked to buy the subscription, now I am not satisfied with it. So I wanna go back....

Feb 07, 2025 by Pratik Nawale

Negligence in Physiotherapy and services (Recoup Health) ^Closed

--Myself and my mother (senior citizen) had consulted dr at recoup health for our knee, body pain and numbness of hand. we were advised ** session of each of physiotherapy and aqua therapy with an assurance of full recovery. But we faced severa...

Jan 11, 2025 by Ambika S

Refund unprocessed for unutilized premium appointment (Manipal Hospitals HAL Bangalore) ^Closed

Hello, I booked a premium appointment worth Rs **** with Manipal Hospital HAL airport road on **Oct**** for **Oct**** **.**pm slot (Internal medicine -Dr (Col) R D Holla) via Manipal hospital application. On **st October morning around *:**am ...

Oct 27, 2024 by Shalini K

Incomplete medical report from drlal path labs (Dr Lal Path Labs) ^Closed

Client Details: Patient Name: Mr. Sher Singh Age & Sex: ** years / Male Invoice Cum Receipt No: OIDL****************** Lab No: ********* Date & Time of Sample Submission: **-**-****, **:**:** Referring Doctor: Dr. Rekha Bansal Contact ...

Jul 19, 2024 by Ashwani

They are not giving me response about my refund (Oxxy Health care Ltd) ^Closed

One agent gave me Oxxy healthcare medical plan on ** May **** by giving misleading information about this company. after purchasing their policy by paying premium i just got a email in which they did not send me anything about their company pol...

Jul 05, 2024 by kapil vashistha

Did not receive complete refund (Cult Fit) ^Closed

I paid the membership amount of *****.** for swimming classes for both the kids. For one kid it was ***** and for * kids total amount was to be *****. However, there was a discount and the total payment for * kids was *****.**. I used my credit...

May 18, 2024 by Rajalakshmi K R

Boldcare fooling around without refunding ( Oddity Healthcare Private Limited) ^Closed

I placed an order on **th Feb '** and they kept sending it to wrong address. I cancelled and asked for refund and they took the request and never processed the refund until my second time. I followed up and they told me that they refunded to my...

May 07, 2024 by Akhilesh Bharadwaj

Complaint Against RedCliffe Labs Unethical Practices and Overcharging (Redcliffe Labs) ^Closed

Dear Voxya Consumer Forum , I hope this email finds you well. I am writing to express my deep concern regarding a recent experience with RedCliffe Labs, involving Booking ID *******. I had initially booked a blood test worth **** INR for ...

Feb 23, 2024 by Pratik Jaydeokar

Amount Paid But No refund (Muscleblaze) ^Closed

I paid for the products ** days ago via their Mobile application but after payment was successfull their application crashed and Order was not confirmed! Its been ** days now , i have not received my refund. They keep on telling me to wait *-...

Dec 23, 2023 by SHIVANG SINGH PAWAR

Complaint Regarding PCC NEO TOWN Apollo Diagnostics Centre Deficiency in Service and agreed refund w (apollo diagnostics ) ^Closed

Dear Sir/Madam, This is Karthick Rajendran from Electronic City Phase-*, Bangalore. I have booked Lab test on Dec **-**** morning at *:**AM at PCC Neo Town Apollo Diagnostics Branch and given Blood Sample (Fasting Before Food) and Urine Samp...

Dec 17, 2023 by Karthick Rajendran

I received cracked bottle of Syzygium Jambolanum Q (Wilmar Schwabe India) ^Closed

I ordered multiple medicine bottle. One of the package contained * glass bottle **ml each. One bottle was cracked and medicine was spilled on the label and liquid level was less in the bottle. I filed complaint to Healthmug on ** Sep **** as so...

Oct 07, 2023 by Gaurav Sonar

Hair botox (Complexion ) ^Closed

They spoiled my hair , promised me with a hair treat that makes your hair straight but didn’t happen like that then they promised to re do my hair which again they denied ...

Sep 15, 2023 by Divya jain