Act Fibernet Hyderabad
- Refund is not being processed Open
Benny Joseph Perepogu filed this complaint against Act Fibernet Hyderabad on Mar 13, 2023
I've been facing multiple issues with broadband multiple times over * months. Moved to Airtel Xtreem Fiber and asked ACT to disconnect my connection twice from ** to ** Feb ****. The representative has confirmed that service will be discontinued on **-Feb-****.
I use bank autopay to pay my bills and set it up to pay ACT every month. ACT did not discontinue the connection and raised an invoice in March which the bank processed. I was not expecting this as they said it'd be disconnected on **-Feb-**** so there wouldn't be any invoice in March. My bank processed the invoice and paid the bill to ACT. I wanted a refund.
I wrote to the nodal officer and again had to deal with calls from two representatives trying to convince me to continue using ACT and to "restart" the router. After a long struggle, they processed the disconnection, but no talk of my refund. I wrote to them again and they don't reply as usual.
*. Disconnection should be this hard and agonize the consumer.
*. Not replying to emails and ill-treating the consumer after you have the money is wrong.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Act Fibernet Hyderabad
Resolved
Frustrated? File a Complaint
Cleartrip
"I almost gave up asking Cleartrip for refund and was about to file case in a Consumer Court for harassment & loss. But after complaining at Voxya, they responded and initiated the refund. "
Madhu Chandra
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