Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
<b>- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?</b>
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="home appliances complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Home Appliances Companies of India</b>
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Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
<b>Philips:</b>
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
<b>Whirlpool:</b>
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
<b>Samsung:</b>
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
<b>LG:</b>
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
<b>Haier:</b>
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
<b>Godrej:</b>
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
<b>Bajaj:</b>
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Most Common Issue Reported for Home Appliances Complaints</b></p><p class="artpara" style="margin-top:-100px !important;">
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
<b>Faulty Appliances:</b>
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
<b>Refused Replacement:</b>
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
<b>No customer support:</b>
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
<b>Refund not received:</b>
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
<b>No service or replacement under warranty:</b>
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to Resolve Home Appliances Complaints?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>Step 1: File a formal complaint with your home appliance company:</b>
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
<b>Step 2: Write to company:</b>
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
<b>Step 3: Send Legal Notice:</b>
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
<b>Step 4: File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
<b>It's Time For The Conclusion</b>
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File your Complaint</a> at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Oneassist Failed to fulfill committment (Oneassist) Open
TCL LED TV was purchased from amazon in Dec'**. Along with it *yrs addition warenty was purchased offered by oneassist. On **nov **** some issues happened with display which TCL and oneAssist failed to rectify. It went on almost *.* months wit...
Jan 30, 2026 by Sant Parkash
Natraj Atta chakki defective product (Flora Appliances Pvt Ltd ) Open
*Copy of complaint on Voxya* We purchased Natraj stone atta chakki from Flora Appliances Pvt Ltd. The machine is grinding too coarce flour even on highest setting on which it is ideally supposed to grind maida. Also, the flour is coming out ...
Jan 28, 2026 by Komal Kapadi
Company supplied treadmill with motor not as per the specification (sketra.com) Open
Complaint against Sketra.com (Quantico Global India Private Ltd. I purchased a Sketra Smart Run Treadmill from e-commerce site of sketra.com vide Order No *****, Invoice no ****, Invoice value being INR *****.** dated Sept **, ****. The rated ...
Jan 25, 2026 by Pranay Kumar Das
Aquaguard Water Purifier not working Eureka Forbes failed to provide service under paid AMC (Eureka Forbes Ltd) Open
I have a paid AMC with Eureka Forbes for my Aquaguard water purifier. Despite repeated service requests, the purifier is completely non-functional. A technician forcefully closed my complaint without any visit or repair. Customer care only...
Jan 22, 2026 by Basudeo Paswan
Device faultService is not provided (Eureka Forbes Aquaguard ) Open
I have raised a service request concerning about the product that it is short circuiting the main board when switched on. I have created a service request first on **th october **** with SR number CM-********-********. The technician closed the...
Jan 21, 2026 by Abhilash Chandravasan Saraswathy
Damaged Futniture missing items and furniture not meeting the spec (Golden Paradise Furniture s and interiors ) Open
Ordered online customised six seater dining table, breakfast chairs -* nos, centre table and side table. The furniture company address: Ansari Road, Kailash Nagar, Shastri Park, Shahdra, Delhi ****** goldenparadise****@gmail.com http://www.g...
Jan 20, 2026 by P Natatarajan
Mental Harrasment For Blaupunkt Company (Blaupunkt Tv) Open
September **** maine complaint kiya Blaupunkt customer care ko uss din se abhi tak mera led repair nhi wo log ka statement hamesa badal jata hai time ke according pagal bana ke rakh diya hai * month above ho gya abhi tak led repair nhi hua mujh...
Jan 19, 2026 by Deepjeet Kumar
Package has not yet been Delivered (Samsung Remote) Open
Sir, I had ordered a Samsung Remote still not yet received, my I know the reason for this delay. And I also want to know when will my product be delivered to my location. Please I need my product as soon as possible....
Jan 17, 2026 by Chaitra G
Warranty Dispute Internal Screen Crack Model DV (vu tv) Open
I am submitting this complaint under the Consumer Protection Act, **** regarding denial of warranty service for my Vu **VIBE DV television purchased on ** July ****. On ** December ****, while the unit was wall mounted and idle in standby mode,...
Jan 14, 2026 by Venita Crasta
Incorrect AMC Issued by Eureka Forbes No Resolution (Eureka Forbes Aquaguard ) Open
I purchased a *-year AMC for my Aquaguard NOVA through a Eureka Forbes payment link. The AMC issued was for an incorrect product (Aquaguard Eternity) due to company error (AMC No: AMC-******-********). Despite multiple written escalations and f...
Jan 14, 2026 by Nikhil Behaniya
SamsungMobi Express Damaged my Ultra (Samsung) Open
Samsung Scam Timeline Mar’** Bought s** ultra| amount *.**lac (bill encl) Mar’** Started to get *-* green-pink lines. Apart from these display issues, I never faced battery or motherboard or any other technical issues like draining ...
Jan 08, 2026 by Dhanraj Mudaliar
Warranty Claim Denial by Company (LG India) Open
I am filing this grievance regarding the persistent refusal of LG Electronics to honor the valid warranty of my Dishwasher (Job ID: RNP************), based on unsubstantiated and physically impossible claims of "physical damage." Key Grounds...
Jan 08, 2026 by Anirudh Kejriwal
Prolonged Delay in TV Repair Under Warranty (Croma) Open
My Croma Led TV is not working. The TV is under warranty. I have raised the first Service Request on **th December. It has been three weeks now and still the issue is not resolved. There is no update from Croma customer on the timelines....
Jan 04, 2026 by Devasish Mudoi
Refund not issued for water softner (EUREKA FORBES LTD.) Open
I have purchased a Eureka Forbes water softner. The sales person did not give complete information on the additional requirements and sold the product. No one came for installation for over a week. After so many follow ups an agent came for ins...
Jan 04, 2026 by Sandeep Kalleda
Refund not credited (The indus valley) Open
On ** /**/**** i placed order stainless steel kadai but i didn't received the product nor the refund. I was mentally disturbed because of them...
Dec 31, 2025 by Asha
Refund not credited (The indus valley) Open
On **/**/**** i ordered one stainless steel kadai. Money was deducted from my account. I didn't receive any order nor the refund. I want my refund becoz of them i was mentally upset...
Dec 31, 2025 by Asha
ResQ RCP Warranty Violation Damage During Repair Parts Denial Forced Buyback (Reliance Resq Service Centre) Open
Company: Reliance Digital RESQ Complaint Category: Warranty / Service Issue Product/Service: Haier *.* Ton Inverter Split AC (Model: HSU**C-NCS*B, Serial No: *******) with ResQ Care Plan (RCP) * Years Extended Warranty (EW *YR AC **K to **K) ...
Dec 29, 2025 by Danish Rehman
Refund not credited (THE INDUS VALLEY COMPANY) Open
On **/**/**** i placed order in the indus valley app stainless steel kadai. In app it is showing order take place but there is no progress about transit and no tracking links & further msgs i didn't get from them. They r not responding to my ca...
Dec 27, 2025 by Asha
Service Delay (Havells) Open
Dear Sir/Madam, I am writing to formally raise a grievance regarding a Havells room heater purchased on **th October through the Flipkart platform. The product has not been functioning properly since purchase. Upon contacting Flipkart, I was in...
Dec 26, 2025 by Lohit
Go warranty Service failure (GO WARRANTY SERVICES LLP) Open
Respected Sir/Madam, I, Chinmay Shah respectfully submit this complaint against Go Warranty for deficiency in service, negligence, and unfair trade practice. I purchased a television warranty policy from Go Warranty bearing Receipt #:GW_*D*E*...
Dec 22, 2025 by Chinmay Shah
Chargers excessively and service delay (LG Electronics) Closed
It's been ** days I've registered a complaint for my refrigerator. The compressor was faulty but LG technician manipulated me and charged gas instead which costed me around ****/- Inr though there's no cooling they eventually told me the compre...
Jun 05, 2024 by Zainab Malik
Delay in changing Compressor (Lg) Closed
It's been ** days I've registered a complaint for my refrigerator. The compressor was faulty but LG technician manipulated me and charged gas instead which costed me around ****/- Inr though there's no cooling they eventually told me the compre...
Jun 05, 2024 by Zainab Malik
Faulty AC Not Repaired Under Warranty (Carrier Midea India Private Limited) Closed
It's been almost a month that we are not able to get our AC working correctly. We have registered lots of complaints on the customer support, but they have failed to resolve the problem completely. Every time, a technician visits, he spends hou...
May 29, 2024 by Hitesh Kumar Pamnani
Product found defective No replacement refund as per customer demand (Hitachi AC 02 Tons) Closed
I had purchased a new * ton split AC on **th April **** from ADITYA VISION TARA MANDAL, Patna, which got installed on **st April ****. After installation when it was switched on for the first time there was sound from the fan as if something wa...
May 15, 2024 by Nishant Kumar
Harassment rude bahavior (Whirlpool) Closed
I have bought a Whirlpool inverter *.* ton *D Cool Inverter in ****, S/No: CHN*********. I called Ansari technician from Ansh Enterprises an authorized Whirlpool dealer on Saturday i.e. *th May to check my ac AC as it was not cooling and he tol...
May 11, 2024 by Yasmin Ahmedabadwala
Refund and replacement of tv (Samsung) Closed
*. Lack of response to product issue concerns since May *st despite repeated callbacks. *. No acknowledgment via Voice of Customer (VOC) platform. *. Misleading labeling of panel fault as a feature, dismissed as Moir...
May 07, 2024 by Ansh Shah
Washing machine not working (Lg) Closed
I purchased a LG washing Machine * months before but now it is not cleaning clothes. several times Service Engineer visited but problem not solved....
May 04, 2024 by Susmita Nath
Installation amount not refunded (Jiomart) Closed
I ordered Lloyd split AC through Jio Mart app on ** April **** along with resq installation service of *** rs. My ac got delivered on ** April ****. But even after waiting for * days no one came to install my AC. I made so many calls and raised...
Apr 29, 2024 by Chahat Lamba
Urgent complaint regarding daikin ac product (daikin a c 1 5 tonn 5 star) Closed
I am writing to file a formal complaint regarding a recent purchase of a Daikin split inverter AC *.*, which has been rendered non-functional shortly after installation. Here are the details of the complaint: *. Purchase Information: On March *...
Apr 10, 2024 by Manibharathi
NO COOLING OOF MY LG SPLIT AC FROM THE DATE OF PURCHASE NO SERVICE GIVEN BY THE DEALER NAMELY KONARK (LG SPLIT AC 2021 MODEL DOUBLE INVERTER WITH 10 YEARS OF WARRANTY ) Closed
I HAVE BEEN VICTIMISED BY THE DEALER 'KONARK VISION', FROM THE BEGINNING OF MY PURCHASE THE SPLIT LG AC FROM , MR MAHESH DHOLAKIA. WHO IS THE PROPRIETOR OF THE SHOWROOM. NO SERVICE GIVEN BY THE DEALER SINCE I PHAD PURCHASED THE LG SPLIT AC WHI...
Apr 05, 2024 by BALAJI DASH
Recharge not reflected (Sun Direct Dth) Closed
when we recharge the sun direct dish through website , quick recharge its shows the recharge is successful and the amount is not reflected in the wallet . when we ask to the customer care service of sun direct they inform that the amount is not...
Feb 23, 2024 by anu j k
Titan not repairing watch (Titan) Closed
Visited Hosur Titan unit to get my Titan connected X watch repaired, but was informed that they do not have the expertise to repair it and offered a **% coupon to but a watch from Titan again. I want a replacement or my watch repaired....
Feb 20, 2024 by Ashish
Sagged mattress (Kurlon Mattress Private Limited) Closed
I hv bought * hard kurlon duorest mattress of size **"...
Jan 17, 2024 by veenu seth
Urban Company Professional Not Return TV (Sony Bravia 32 inch) Closed
**th November ****, I have booked Professional to Repair my TV, He visited my home and took TV saying it will take a week. A week after i called him but he said spare parts are not available and will take time. I waited and after few days again...
Dec 15, 2023 by Palak Patel
Electrical submersible motor performance not good warrenty card details not clear performance specif (Dragon Aquaa) Closed
this company not provided on the motor specification lable placed on top on the motor, performance not good, motor consuming high power...
Nov 17, 2023 by Jothimani
Complaint not been attented (EUREKA FORBES LIMITED) Closed
I have an Aquasure water purifier from Eureka Forbes, which is currently under a paid AMC valid My purifier stopped working on July and I raised a complain on the app following which the technician visited the same day and found that the m...
Oct 09, 2023 by BIJOE KOSHY
Refrigerator is not working (Godrej refregerator ) Closed
Maine ek refrigerator khrida tha * mahine pahle abhi usme light nhi jal rha Maine iska complain * mahine pahle hi Kiya hu but abhi tk iska koi response nhi aa rha Complain no.-******...
Sep 12, 2023 by Krishna bhagat
Poor quality tv cabinet given that crack and broken within 7 month (Godrej) Closed
Tv unit godrej interio Crack and broken ...
Aug 27, 2023 by Binod naik
Ro not working (KENT RO SYSTEM LTD) Closed
My ro water taste get bad on ** june and then I complain about it on ** june and during complain I mentioned that do not send the last engineer you send becouse he had a very bad behavior with my parents and not done by ro repaired. But * days ...
Jul 16, 2023 by umang agrawal
Falty product and poor customer service (Redmi Xiaomi) Closed
I have bought a redmi x** tv on ** April ****, after using week, tv started to lag and un responsive, I have called the customer care and after trying *rd time, tecnical engineer visited to us. And updated the tv software but within week tv sto...
Jun 18, 2023 by Satyadev mishra
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip