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The indus valley
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against The indus valley?
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4. Get refund / replacement / damages from The indus valley
But before filing a complaint, you should
a. Contact the customer support of The indus valley first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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The indus valley - Refund not credited Open
On ** /**/**** i placed order stainless steel kadai but i didn't received the product nor the refund. I was mentally disturbed because of them...
Dec 31, 2025 by Asha
The indus valley - Refund not credited Open
On **/**/**** i ordered one stainless steel kadai. Money was deducted from my account. I didn't receive any order nor the refund. I want my refund becoz of them i was mentally upset...
Dec 31, 2025 by Asha
The indus valley - Refund Initiation Open
I am filing this complaint against Indus Valley for their failure to process a refund for a cancelled order, despite multiple assurances and follow-ups. I placed an order for a vessel on October **, ****, and cancelled it due to poor service. ...
Oct 31, 2025 by Santhosh Kumar S
The indus valley - REFUND INITIATION FROM THE INDUS VALLEY Closed
I am filing this complaint against Indus Valley for their failure to process a refund for a cancelled order, despite multiple assurances and follow-ups. I placed an order for a vessel on October **, ****, and cancelled it due to poor service...
Oct 31, 2025 by VIJAYA KUMARI.S
The indus valley - Refund not received Closed
I have placed order on The Indus valley app and paid **** through online payment on **.**.**** and cancelled the order on **.**.****, after cancellation of order they are told that we are initiated refund but still now not received. Kindly help...
Sep 23, 2025 by T Murali Krishna
The indus valley - The Indus Valley selling poisonous vessels Closed
I have recently purchased iron kadai from Indus Valley . When I cook food from that kadai the food is turning in to poison blackish color . The customer care is very careless . They are not responding properly. I wish this company to be closed...
Sep 09, 2025 by Krithika
The indus valley - Package not delivered Open
On July ** ****, I placed an order with The Indus Valley for a household product (Order ID: TIV******-RD). The company initially confirmed dispatch but failed to deliver on the promised with in * days delivery. Despite repeated follow-ups, t...
Aug 18, 2025 by Manjula
The indus valley - The Indus Valley Products not delivered Open
Had ordered few products from Indus Valley for the first time. The order was placed on *th July and today is **rd July, but I have still not received my ordered products. The tracking id shared by IV stopped showing updates on **th July. Custom...
Jul 23, 2025 by Rushikesh Shirsekar
The indus valley - Products not delivered Closed
Had ordered few products from Indus Valley for the first time. The order was placed on *th July and today is **st July, but I have still not received my ordered products. The tracking id shared by IV stopped showing updates on **th July. Custom...
Jul 21, 2025 by Janhavi Shirsekar
The indus valley - Refund not issued Closed
The order for Iron combo set is placed on *th June. Since we didn't receive the product we requested to refund the amount. Through email they confirmed that refund would be issued. But till now no proper response is given for this amount. It ha...
Jul 03, 2024 by Nalini
The indus valley - Refund amount is not given Closed
I ordered a product from Indus valley website of amount ****.**. the size is not as expected so I request for return they approved after that I returned the product.the product picked up on May **th ****. And I sent mail requesting refund amoun...
May 20, 2024 by Swetha K
The indus valley - Refund not received against Closed
I have an order from Indus valley website using UPI. After few days I have received a wrong product. I called to the company and asked to return the item and followed the steps instructed by the support executive. After successfully placing the...
May 03, 2024 by MearajAli
The indus valley - Refund not received Open
I have an order from Indus valley website using UPI. After few days I have received a wrong product. I called to the company and asked to return the item and followed the steps instructed by the support executive. After successfully placing the...
Aug 14, 2023 by Chandrasekhar Manchikalapudi
The indus valley - Order cancelled from the vendor end awaiting refund Closed
The order TIV***** was placed on ** January **** to the indus valley for a cast iron kadai.the order was confirmed. I had ordered it for mother. She received a call after *-* days saying the order will take time. We waited for ** days. I then w...
Mar 02, 2022 by Risha Roy
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