Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fake product delivered (Ezeedeals) ^Open

They have shown me while booking this product original MI band *, but they had delivered a fake product. There is no name on that product. I m not happy with the product I got. I was trying to call customer care to cancel the product but they h...

Apr 11, 2019 by Mayur Devrukhakar

Fake product delivery (Shopdealclue.com) ^Open

I have the worst experience with Shopdealclue.com. I want to return the fake mi power bank. I have received a fake MI ***** mAh power bank from Shopdealclue. It does not work/charge my phone. It doesn't look like a genuine MI product even by l...

Apr 11, 2019 by PANKHURI GULATI

Package not received (Samsung) ^Open

I ordered a Samsung m** * GB *** GB mobile phone on **-**-****. As per notification order has to be received at **-**-****. Phone not received and no response from customer care. Payment has been made from my account. Next what to do?...

Apr 11, 2019 by Suraj

Order package not delivered and no response from customer care (shopupi.in) ^Open

I have ordered the Redmi Note * Pro mobile on **/**/**** by paying the amount through Bhim UPI app. I got SMS messages stating the order no. ******** and you will receive the product in *-* days. Customer service not reachable, no response to t...

Apr 11, 2019 by Dr Venugopal G S

Package not delivered (shopupi.in) ^Open

I booked Redmi note * Pro on **/**/**** and did payment by UPI. After payment I received the order I'd ******** and then I call the customer care they assured package delivery within *-* days. After continuing followup when the package is still...

Apr 11, 2019 by Khushbu

Product different as specified (Flipkart) ^Open

The product what I returned was due to defect or first copy clothing but in recent time I had a very bad experience from Flipkart service. Order ID OD****************** *. I have ordered * quantity of Bombay shaving company face wash charcoa...

Apr 11, 2019 by Vicky singh

Package not delivered (Dealmyntra.in) ^Open

I have ordered a Redmi Note * pro (*GB+***GB) priced Rs.**,*** from Dealmyntra.in on *th April **** and paid via Google pay. The money was debited from my account but the package is not delivered to me till now. When contacting their toll-free ...

Apr 11, 2019 by Kishan Kumar Sahoo

Package not ship within 6 days (Freecout.in) ^Open

I ordered a drone on **/**/** from this website "Freecout.in". The drone was already prepaid. But I have not received the order yet. Also, they are not responding to my emails. ...

Apr 11, 2019 by Indrajit Mandal

Want replacement of damaged product (Zipped Solutions Pvt Ltd) ^Open

Ordered online Solace Cervical Neck Massager from Zipped Solutions Pvt Ltd, A ***, Second Floor, Wazirpur, New Delhi ******. Received product on ** March in damaged condition and mailed for replacement on the same day. As per company policy, th...

Apr 11, 2019 by Colonel Sunil Kumar

Empty box delivered (My Club Factory) ^Open

I bought Honor lite * phone but courier boy gave me a box which was empty. Please do the needful....

Apr 11, 2019 by KHUSHANT BANSAL

Damaged product received (Pepperfry) ^Open

I ordered a four door wardrobe on **th Mar ** and the product was delivered on *th Apr**. While carpenter came to assemble the product it was found the product was damaged. I raise a request for refund and till yet I have not to get any solutio...

Apr 11, 2019 by Pankaj Kr

Package not delivered (redmi note 7 pro) ^Open

I booked Redmi note * pro on **st March but it's not delivered yet. I paid Rs. ***** for the order. So please help in refund my money....

Apr 11, 2019 by Krishna kumar

Package not delivered (Shopdeaz.com) ^Open

I got a call from the website about an offer that I had to buy products from the website to avail it and I bought clothes worth ****. Further, I got a call that I had to pay rupees ***** in the name registration charges to avail the offer....

Apr 11, 2019 by Pritpal Singh

Parts of the delivered product are missing (Amazon India) ^Open

I have purchased Bose Soundbar *** from Amazon and as per their website, it shows ** soundbar, ** rear speakers and ** woofers. But when I received this order yesterday evening there was only one product delivered. There was no other item which...

Apr 11, 2019 by Dharmendra Rajput

The package contains one wrong book (Adda247) ^Open

I ordered a package from adda*** at *** Rs. It was shown on their website that it will contain * books namely reasoning, aptitude and English. But when I got my order then it has one English book and * reasoning identical books. So the aptitude...

Apr 11, 2019 by Rohan bansal

Package not delivered (Got Matter) ^Open

On ** August ****, I bought Ridaex Nuke ** Inch *K Android *.* Smart TV - Version * order no. *******D******** (Copy of bill is attached) which was delivered to me on ** September ****. The TV delivered to me was damaged and I returned it to th...

Apr 11, 2019 by PRAKASH CHAND MEENA

Did not find status of my order (Amazon) ^Open

I placed an order by following this link http://amozonishop*.co.in/?page_id=*** and paid *** Rs. But I am unable to see any update in my account or email. Please do the needful....

Apr 11, 2019 by Jagadish

Refund not provided (All Eyes Over Here) ^Open

I had ordered a dress form All Eyes Over Here and the product delivered was completely different from what I ordered. I requested for a refund or an exchange, they did ask me to send the package back to a particular address. After sending the p...

Apr 11, 2019 by Shubha Chandrappa

Order cancelled automatically (Flipkart) ^Open

On * Apr I got the message that my mobile will be delivered today. I live in Bokaro thermal Jharkhand. Here replacement facility for mobile was not available. So I ordered it at a Ranchi address. But after reaching Ranchi I tried contacting the...

Apr 11, 2019 by Vivek

No refund from the company (Mobiclues.com) ^Open

My Mobiclues order no. is #****. I ordered realme* pro red * GB ** GB mobile on ** Mar **** which has been cancelled on *st April **** by Mobiclues company itself claiming that they started own courier service Mobikart. But they are currently n...

Apr 11, 2019 by N Ramesh