Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Return not arranged (Yebo India) ^Open

I placed an order at Yebo India of a dress worth ****. The day it got delivered I placed the return request. In ** days I have marked ** emails to my surprise still they have not arranged return pickup. Whatever they wanted I shared but still...

Apr 10, 2019 by Vishakha khanna

Refund not received (Veerzara.in) ^Open

I have ordered the lehenga no.*** from veerzara.in on **-**-**** of amount Rs.*** via cod. I have received the package on **-**-** but the package contains the saree, not the lehenga. I fill the refund form on the website on **-**-** but the co...

Apr 10, 2019 by DEEPALI AGARWAL

Package not delivered after payment done (Insasta.com) ^Open

First up I have seen the advertisement on Google (Dt.**/**/****) for wireless headphones which is available in Rs.*** with around **% off on insasta.com. So I purchased this item and paid the same amount through internet banking. The order was ...

Apr 10, 2019 by Ravindra jadav

Order cancelled by the company (Flipkart) ^Open

I have ordered a Poco f* mobile for the exchange of an old mobile. Flipkart rejected the device after examining the old device. I contacted the Flipkart team they said that the old device is eligible for return and asked me to wait for *-* days...

Apr 10, 2019 by Gowtham K

Different items and and low quality fabric delivered (Shopolics) ^Open

I have ordered * product out of which both items are different and low-quality fabrics. I called them many times they are not taking the call. I also emailed much time. After so many emails they replied and told will give a reverse pick option ...

Apr 10, 2019 by Celine George

Package not delivered (www.shopupi.in) ^Open

I booked Redmi note * Pro on **/**/**** and did payment by phonepe. After payment I get the order I'd ******** and then I call the customer care they tell me that after ** hours your despatched number will be sent to your registered number. Aft...

Apr 09, 2019 by Surya Pratap Singh

Wrong product received (Dijinest) ^Open

I purchased ** GB hp pen drive. This pen drive was *.* but the pen drive speed was very slow and some problems are there in it. Please help in the return and refund....

Apr 09, 2019 by PRASADA B

Refund not initiated as order cancelled by the company (Giftmyemotions.com) ^Open

I have ordered one wooden LED customized alphabet lamp from giftmyemotions.com website for my parents **th wedding anniversary as their website promised the delivery date. For the first time, I ordered something from a new website online only b...

Apr 09, 2019 by Vikas Thippani

Wrong product received (Shopdron ) ^Open

I booked ** GB pen drive but it is not working. I want to return it. How to return? Please give the solution....

Apr 09, 2019 by PRASADA B

Fraud done by the company (Gbr Investor) ^Open

From last month I have been receiving a call of Riya from Indore to activate or a registration in her firm. At last by making fake promises and emotional attachment and benefit of my financial compulsion she registered me in her firm (GBR inves...

Apr 09, 2019 by Amit kumar

Wrong product received (All Eyes Over Here) ^Open

Received completely fake product not matching at all even its not worth for Rs. *** and I paid **** for the lehenga first time on Cash on delivery and then I have spent *** Rs for shipped that lehenga back to this fraud company warehouse. So to...

Apr 09, 2019 by Shivanshi Pawar

Package not received (Dealmyntra.in) ^Open

I ordered Redmi note * pro mobile through dealmyntra.in website on ** April ****. My payment was done by Google Pay. Money was debited I called many times to the toll-free number but no response received. Please consider this case....

Apr 09, 2019 by Cnu vasu

Return not accepted fake and fraud online website (Crazendemand) ^Open

I ordered the product through www.crazenddemand.com a lehenga of Rs **** and it got delivered when I saw the product its total bad quality and bad smell. I am not able to get in touch with the given numbers. They called me for confirming the pr...

Apr 09, 2019 by Josna

Cheap quality product delivered (Vastrova ) ^Open

This is the worst website which I have ever come across. They show standard images online and they send poor quality products both not even comparable. I could see many complaints online regarding the same issue. I had ordered one dress from Va...

Apr 09, 2019 by Anchala chavan

Mobile order issue (Dealmyntra.in) ^Open

I ordered Samsung Galaxy M** (*GB RAM & ***GB ROM) mobile from dealsmyntra.in on **-**-****, but not getting any update. I paid the amount through UPI transaction. Attached the order confirmation screenshot for your reference. ...

Apr 09, 2019 by Sunil kishore

Wrong and torn product received (Woodland) ^Open

I ordered a blue t-shirt from the woodland official website on ** March ****. The package was delivered on * April ****. They sent me a local and torn t-shirt instead of a genuine one. When I complained they told me to send images of the produc...

Apr 09, 2019 by Bhavik parihar

Delivered wrong product (Nulete) ^Open

I have ordered pink rayon kurti, but I received the wrong and very bad quality product. Please do the needful....

Apr 09, 2019 by Anjali Singh

Product not working (Dijinest) ^Open

I purchased Hp v* ***GB pen drive Rs. *** from Dijinest company. The brand file or folder was not supported. So please help me in exchanging or returning this pen drive. I'm not happy with this product....

Apr 09, 2019 by N mothi baba

Wrong commitment done (Paytm Mall) ^Open

I ordered an iPad *.*-inch *th generation from paytm mall on **th March. Wherein at the time of placing the order, I applied promo code "PATYMFIRST" terms of which I have attached a copy. It clearly mentions benefits of lump sum amount of Rs.**...

Apr 09, 2019 by ABID HASAN

Wrong product delivered (Shopnik E Service Pvt Ltd) ^Open

I ordered the jbl Bluetooth speaker. But they delivered other cheap Bluetooth and broken headphone. So please help in return the cheap Bluetooth. ...

Apr 09, 2019 by DEEPAK RANJAN MOHANTY