File a Complaint against Pepperfry

Pepperfry - Refund blocked due to repeated fake pickup attempts and courier failure Pepperfry ^Open

I placed an order (Order ID *********) on Pepperfry. One item was delivered in damaged condition and a return pickup was initiated. However, the courier partner XpressBees repeatedly marked false pickup attempts stating “customer not avail...

Mar 20, 2026 by Rakesh Sahoo

Pepperfry - Faulty Furniture ^Open

Below are the case details: On **th Jan **** I placed an order for Nebia Fabric * Seater Convertible Sofa cum Bed in Charcoal Grey Color from Pepperfry [Order Id - ********* ] (https://www.pepperfry.com/product/nebia-fabric-convertible-sofa-...

Apr 02, 2025 by Salini

Pepperfry - Incorrect Product Delivered ^Open

I ordered a specific blue sofa from Pepperfry after visiting their store at AIPL Joy Street Mall, Gurgaon, where I saw and felt the fabric. However, upon delivery, I received a sofa in a completely different shade of blue. I raised a complaint,...

Mar 08, 2025 by Samidh Bhagwat

Pepperfry - Mislead customer ^Open

I had purchased a sofa from pepperfry.com recently..the color that was shown in the image differs significantly from the product delivered.. request raised was closed saying no replacement/ refund allowed...

Dec 17, 2024 by REVATHY R

Pepperfry - Request the return of a Small Standard Gel Memory Foam Pillow ^Closed

I am writing to request the return of a Small Standard Gel Memory Foam Pillow purchased from Pepperfry on dated Thu, * Dec ****, as it has been causing significant discomfort to my neck. Despite its description as a supportive pillow, Unfo...

Dec 11, 2024 by Mithun D

Pepperfry - Amount refunded to the wallet and not the original payment method ^Open

I purchased one Zenith Fabric Sofa Cum Bed from Pepperfry on **th July **. We had selected a soft foam but the product delivered had a harder foam. We even developed back pains sleeping on the same. Hence, we decided to return the product. ...

Aug 25, 2024 by Mithil Mehta

Pepperfry - Pepperfry has sent defective and damaged items and is refusing to pick up ^Closed

I purchased two single beds, one bedside table and one sleepycat mattress from Pepperfry via order ID - *********. Problems with the beds were as follows: The site shows the breadth of the bed as ** inches, it measures less than ** inches...

Aug 09, 2024 by Shilpa

Pepperfry - No attention on my complaint ^Closed

i purchased a nesting coffee table order no. *********. the table has manufacturing defects and i raised a complaint for the same. the company said that they would send a carpenter but its been * days since the delivery and nobody has come or c...

Jul 19, 2024 by Tina Mitra

Pepperfry - Refund not given ^Closed

Refund not credited and product taken back its been more than * month...

Feb 19, 2024 by Eshan

Pepperfry - Pepperfry cancelled my order ^Closed

I ordered a table and a bookshelf on pepperfry on *th Feb, it was to be shipped on **th. Now on **, I got a message that you got a refund. Which I did not ask for. If you cancel your order on pepperfry, they give you only * days for it and char...

Feb 16, 2024 by Amber Vashistha

Pepperfry - Interior work ^Closed

Interior work problems...

Jan 25, 2024 by Siva karthik

Pepperfry - Delivered defective and cheap quality bed ^Closed

I ordered two beds from pepperfry this year Jan and this was the worse decision which I could take. They delivered cheap and defective quality bed which broke down within * months. I reached out to the Pepperfry team but they simply denied hono...

Oct 27, 2023 by Bhaskar Singh Bisht

Pepperfry - Brand new Sofa s with a major defects ^Open

We bought a brand new sofa's and dinning table from Pepperfry on June **th, ****. And the Sofa's got delivered on June **th, ****. As soon as we saw there were lot of sagging in both the Sofa's we raised an complaint with Pepperfry for the Refu...

Oct 06, 2023 by Nikhil Moodi

Pepperfry - Bed Broken in 6 months ^Open

I purchased a bed of Mintwud (Pepperfry owned brand) in February (delivered on ** Feb). Within * months (on ** September), * of its joining pillars are broken into pieces. *rd pillar has a crack in the middle and ready to break. After complaini...

Oct 05, 2023 by Anant Chaudhary

Pepperfry - Unresolved defect on a brand new sofas ^Open

We purchased * & * seater sofa along with a dinning which costed around *.*L. Both had defects, but sofas had major sagging defects for which we raised a complaint within **days, as unfortunately we were out of station so couldn't raise the sam...

Sep 22, 2023 by Nikhil Moodi

Pepperfry - Poor Quality Product ^Closed

I had bought Nikki King Size Bed from Pepperfry and it was delivered on **th March, within *.* bed broke and a complaint was raised and it was repaired and now one *.* months again it is broken and I have initiated a request for return on *th S...

Sep 09, 2023 by Vijayanandan

Pepperfry - Defective item delivered ^Closed

We have purchased three door wardrobe from pepper fry on June **th and we received on June ** there after on the day of installation the person found that one part of the product is defective and he told that he raised the complain against it ...

Jul 07, 2023 by Pinjita Nandi

Pepperfry - Package not delivered ^Closed

I have applied a mattress from pepperfry application and same was not delivered to me. But in their application it is reflecting as delivered. No one responding my query....

Jun 03, 2023 by Shibani Das

Pepperfry - Wrong bed Delivered ^Closed

I ordered a queen size bed from pepperfry which was solid wood on description. On delivery i saw it was engineered wood. Pepperfry does not reply properly and say that it can be repaired, even though their carpenter says other wise....

May 30, 2023 by Rikshit Rawat

Pepperfry - Package worngly delivered ^Closed

Worngly delivered the matress...

May 30, 2023 by Madhan

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Questions about Pepperfry

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How to contact Pepperfry?

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What is Pepperfry office address?

TrendSutra Platform Services Pvt. Ltd.,
301, B Wing, Commercial Complex,
Kohinoor City, Kirol Road,
Off LBS Marg, Kurla (West)
Mumbai - 400070

Pepperfry Limited
Pepperfry House, Next to UHDE House,
Opp. Cipla R&D Centre, Surya Nagar,
LBS Road, Vikhroli(West),
Mumbai – 400083, Maharashtra.

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What is Pepperfry customer care email?

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Where to find Pepperfry discount coupons?

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Who is the Owner / CEO of Pepperfry?

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