E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Payment the money but it s still showing payment pending (Beautify yourself) Open
On **th June, **** I ordered some clothes from a website of an Instagram page @beautify__yourself I made the payment of ₹**** through google pay but still it showed "payment pending" in the orders. Then I decided to cancel the order but I hav...
Jun 11, 2021 by Ishika Dhanai
Refrigerator cooling Problem (LG Electronics) Open
I am the resident of Vill. Sughal Po Bharmar Teh.Jawali Distt kangra H. P .I purchased Lg refrigerator from Bansal trading Co. Jassore on Dated **/**/**** of worth Rs *****/ -ref invoice No. ***. In the monthe of April. it is found that the it...
Jun 11, 2021 by SHIV KUMAR
Vodafone Cheat (Vodafone Idea) Open
It is really annoying to see vodafone faking replies. In my reply to my complaint number DOTEL/E/****/*****, they have mentioned that sms is triggered only when data is consumed. But it is totally false and they are simply lying and misleading ...
Jun 11, 2021 by Suresh Kumar
Became a Victim of Online Fraud done by Parimatch (Parimatch) Open
I have been betting in the Parimatch account from few months(to be precise since April). When I have registered in the Parimatch website it asked me to complete the KYC. The KYC process consists of asking *)Our aadhar card front and back i...
Jun 11, 2021 by Saiteja Garrepally
Sent wrong worthless item says seller not responding (Eassycart com) Open
Ordered this item: *PC ***MM EBONY WOOD PROFESSIONAL CELLO TUNING PEGS FOR */* CELLO ACCESSORY Seller "eassycart" sent worthless violin pegs instead which are easily available locally for *** Rs. They say that they don't know te difference...
Jun 11, 2021 by Shirish Malhotra
Package not delivered (V K Malls ) Open
I have placed an order on *st June for delivery of Farm Own Whole Cashewnut W*** -*Kg & Evergreen Farms Fresh Yellow Raisins - *Kg but no response inspite of several mails....
Jun 11, 2021 by Venugopal Marella
Fake offer letter for tata power (Naukaricampus.in) Open
A person named Rajiv called me from mobile number ********** and talked about getting me a job in Tata Power Solar, after that he charged me **** thousand rupees as registration fee. His account details in which the man deposited the money, th...
Jun 11, 2021 by Prakash kumar dhote
Product not delivered (LT Online Store) Open
Ordered Panasonic AA & AAA battery charger, having cost around ****/- not single update from * days They are taking all money in advance and accepts the order. But not single update beyond that. Neigter answering any call or email, not ackn...
Jun 11, 2021 by Prashant Adlinge
Complaint not resolved from more than 15 days (Unacademy Plus) Open
I no longer have access to my old number which I used to login to Unacademy plus subscription. However I still have access to the registered email address using which I have mailed them several times requesting them to help me login into my...
Jun 10, 2021 by Umang Agarwal
EzoneElectronics (EzoneElectronics) Open
I have ordered Zotac GeForce GTX **** Ti OC Edition ZT-P*****B-**L *GB PCI Express Graphics for rs. **** and made payment online via Gpay. The order ID is as follows on their website. Order #**** was placed on **/**/**** and is currently Pro...
Jun 10, 2021 by Mohammed Junaid
Laptop Faulty (Lenovo) Open
This is to bring to your kind notice that we purchased Lenovo Laptop in June end ****. time and again the camera issue has been called for at Lenovo but stood unresolved (Since past * months). We have been facing the camera issue since las...
Jun 10, 2021 by Akash Agarwal
Delivered faulty phone (Tatacliq) Open
I bought one nokia C* mobile from Tatacliq under lockdown and they delivered the product without any problem (under lockdown), next day while configuring the phone i came to know that this phone is faulty because after ** percent of completion ...
Jun 10, 2021 by Rohi Kumar
Online Fraud and Amount not Refund (Jaldifatafat.com) Open
Hi Sir, We have placed a order from online website Jaldifatafat.com in **-**-**** for a water purifier. we have make the payment of online an amount of ****.** thorough netbanking. We have got the confirmation mail also for the order has...
Jun 10, 2021 by Smruti Ranjan Baral
Upline Cheated (Qnet Vihaan Direct Selling) Open
Hi, Ponnusamy Here, I got cheated my upline Gopinath (+************), His Mob num is not reachable, only watsap he texting, Actually I have started up with ****** transferred to gopi account. I have added * frnds without knowing any knowledg...
Jun 10, 2021 by Ponnusamy
Package Received without Apple Seal and overheating issue (Apple) Open
Package Received without Apple Seal, and overheating issue...
Jun 10, 2021 by Sumit Gupta
Product not received (Reliance Digital) Open
This complaint is in regards to PlayStation * which I have purchased it on **th May for ***** against order number RDF******** and the product is not even dispatched yet . I have made calls to customer care on different occasions for which I g...
Jun 10, 2021 by Kevin Manuel D
Package not delivered refund also not done (Indiacakes.com) Open
I ordered cake for my son birthday on ** th may **** till now cake not delivered and also refund not done by them I tried lot there is no response from them they cheated me and looted my money I am so depressed due to this issue.....At present ...
Jun 09, 2021 by Sandra
Udaan rejected return request (Udaan - Hiveloop Technology Private Limited) Open
I have ordered a Lenovo Refurbished laptop from udan in Dec-**. There is no manufacturing warranty. The seller provided * year warranty. Now that the laptop is not functioning properly not getting charged. I created a return request and they re...
Jun 09, 2021 by Ravi Shankar Achanta
Package not deliver (autodivine con) Open
Hello, I have ordered bumper guard for my car creta for which i had made the payment ****/- company owner had promised me to deliver product by *th june however till date i have not received any call from them, i tried calling them many times...
Jun 09, 2021 by Sandip Patil
Cancelled without my permission (Nykaa.com) Open
I ordered a product in offer. Due to courier issue it is returned and now they are not providing me with my products. It's not my problem..! If courier issue they must resend it.. they said order fresh but without offer...! And each assistant r...
Jun 09, 2021 by Hussiana Fathima
Faulty products received (Diva Deal) Closed
Both the products I have ordered are broken and it’s a shame that in spite of n numbers of email and complaints there is no response from Diva Deal regarding the refund of my money....
Apr 11, 2019 by Bushra khan
Different size order delivered (Shadowfax) Closed
I have ordered three shirts of XXL size and I received a small size and no one is responding to me....
Apr 11, 2019 by Vijay
Asking for extra money (PayTM) Closed
I bought a washing machine from PayTm vouchers. At the time of purchase, they told me if I buy from cash then it will worth of Rs. ***** and if buy from PayTm then its worth will be *****. But they give **** INR worth vouchers. Later I knew tha...
Apr 11, 2019 by Vivek solanki
Package not delivered yet (Dealmyntra.in) Closed
I bought Redmi Note * Pro through Dealmyntra on **/**/**** and paid using UPI. The order got confirmed and showed it under order tracking details. As it reached to state hub on **/**/**** but yet not delivered. They responded through email abou...
Apr 11, 2019 by Vasim Malek
Package not delivered (shopupi.in) Closed
I have ordered Redmi note * pro from shopupi.in and they said that my package will deliver to me on ** April but till now nothing is received by me and they are not picking up my calls. Please resolve my case....
Apr 11, 2019 by Taran
Wrong package delivered (Revogue) Closed
I have ordered the watch from the website https://revoguewatch.com. Here are the details about the order: Order #***** was placed on April *, ****. I received the product around * pm on ** April ****. I am not satisfied with the brand of this...
Apr 10, 2019 by Ashwani patil
Fake material delivered (Craze N Demand) Closed
Order No. ***. A Blue colour saree ordered for Rs. ****. But I received poor and worst saree on **-**-** against order date **-**-**. It was not worth Rs.****. It looks of the worth Rs. ***. I want a refund for it....
Apr 10, 2019 by Vimalakrishnasamy
Wrong products delivered (Peenar.com ) Closed
I had ordered * Kurtis from Peenar. They have delivered a completely different product and also very low-quality one. They are not responding for return or exchange. We have tried through all means (email, contact number and Facebook). Very let...
Apr 10, 2019 by Prema G
No reply received from the company (Jubli world ) Closed
Sir mera product re-review hua hai or return ke liye bhi bol diya. Par abhi tak koi reply nhi mila or na hi contact ho pa rha hai....
Apr 10, 2019 by Mansur ahamd
Package not delivered (Merchandisewala. Com) Closed
I order a bag from this website on ** Feb **** of Rs.***. They promise me to deliver in April but they not delivered yet. I emailed them no reply received. I also text them in the Instagram and Facebook but they blocked me. No response from the...
Apr 10, 2019 by Amit soti
Not refunded my money (Qnet India Vihaan Direct Selling Pvt Ltd ) Closed
Last month my childhood friends called me and told me he is doing well in his business. In fact, he is a doctor in my city. We know each other since **-years. Somewhat I was also interested in what he is doing in business. I talk to him in the ...
Apr 09, 2019 by Litesh Sudhir Ingale
Wrong product and cheap quality (Vastrova.com) Closed
They delivered the wrong product and very cheap quality. I am trying to reach several times but they are not responding over the mail and contact no is also not mentioned. I lost Rs. **** for this product and it's not worth it....
Apr 09, 2019 by Sweksha
Corrupted pen drive received (Hp ) Closed
I purchased one HP pen drive from Shopdron.com. It was received by me on **.**.****. But on the next day, it got corrupted and could not be read by the computer. Kindly help me in getting a refund or providing me with a new one....
Apr 09, 2019 by Amit Kumar
Package not received (Insasta Enterprises) Closed
I ordered a nicer dicer plus. Order no.****** still now I haven't received and the customer care number is not working to contact....
Apr 09, 2019 by Vedavathi murugula
Refund not provided (Yepme.com) Closed
Yepme took my money and not returning for the past * years. I had returned the product but never got my money back....
Apr 09, 2019 by Maitri
Package not delivered (Polyster Prints) Closed
I ordered the three combo t-shirts from this website and paid through paytm and still, there is no update about the order. This is the fake site....
Apr 09, 2019 by Aakash Kori
Missing product received (Flipkart) Closed
I purchased inverter split air conditioner *.* ton of Daikin from Flipkart. It contains two units but I received only the outer unit and inner unit not received. I complained two times but no satisfactory response....
Apr 03, 2019 by Dinesh verma
Package is not delivered (polyesterprints.in) Closed
I booked * combo t-shirts on ** March with a payment of *** Rs. and paid through phone pe. My order is yet not delivered and also not showing any response. Details about my order are #*****....
Mar 31, 2019 by Pronay adhikari
Open product received (Shopclues ) Closed
I have ordered from shopclues for hair building fibre ** gm of the top-up brand but I have received none branded (brand name not mentioned) ** gm in the sealed open condition. I have requested for refund/ replacement but they refused by saying ...
Mar 11, 2019 by Sanjay Kumar
Services promised were false (exportersindia.com) Closed
I was promised a number of services before renewing my membership in this portal as the previous year membership expired. Though in the previous year, the company did many promises and failed to deliver. I was not willing to renew this year but...
Mar 09, 2019 by Adan Hossain
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip