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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of Byjus first
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c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Byjus - False advertisement of award Closed
Hi, Foremost, thankfully I ain't the customer of such a fraud and dishonest company. The team promised that they will award ***** RS. to whoever child gets their ** questions answered correctly. My girl got all the answers correct and...
Jun 11, 2019 by Shinanji Mamtani
Byjus - Byju's — learning app is not useful to answer the school book Closed
We have ordered the Byjus Tablet learning program (order no *********) and I received the courier on **-**-**** but my ward is not able to understand the method of teaching of the video. I wish to cancel the order and surrender the TAB, kindly ...
Jun 10, 2019 by Rohit
Byjus - Byjus app is taking money by processing emi without consent for a cancelled product Closed
Byjus app is taking money by processing EMI without consent for a cancelled product. This product is not useful and they hesitate to cancel once it is given as a trial demo. Already given request for my EMI cancellation still they are not ready...
Jun 08, 2019 by BEENA ANTONY
Byjus - Package not delivered Closed
The Byjus execuitive Mr.Rohit Raj attended our house to explain the Byjus product for class **th Std, and we showed him the book which use in my kid school , for Science ICSC and Maths CBSC, finally we bought the product for Rs.*****/- and paid...
Jun 05, 2019 by Vasanth Nag B N
Byjus - Cancellation not done Closed
One of the Byjus representatives started pressuring to buy Byjus product. We told several times that we can't buy but he forced to buy. He said money part I ll take care of. But we didn't use. Since it was my kids final exam time. Still, we did...
Jun 05, 2019 by JENCY MELCILDA
Byjus - Byju's had taken loan on my name without my consent Closed
On */*/**** one salesperson form byju's name Sanket Wankhede came to our house. I rolled up my daughter name for the * to the **th course for ₹*****. My daughter has some medical issues and she is also not satisfied with the content of the ap...
May 27, 2019 by Ranjita dilip Meshram
Byjus - Byjus app oppose to give refund on an unused product Closed
One of the salespeople from Byjus app had informed us over the phone that he will come for a demo on the product at home. After doing continuous calls we have agreed for the demo. He came to the home and had a demonstration on the product. Inf...
May 22, 2019 by BEENA ANTONY
Byjus - Refund not received Closed
महोदय आपसे निवेदन है कि मैंने आपका प्रोग्राम बाय जूस दिनांक * मई **** को लिया था मैंने उसको बहुत स...
May 20, 2019 by Balvant singh
Byjus - Refund and return denied Offered Resolution
This order was done on **/**/**. The representative told us we would have * months of time to return it. We checked the t&c it was given that of ** days return policy. Later when we called back to them within ** days we were quite busy at that...
May 20, 2019 by Madhavan subramanian
Byjus - Refund not given even after complaint Closed
I had purchased Byjus The Learning App for my two kids on **/*/**. Receipt no TNL************. Two Sd cards were delivered to me. We changed the school of our kid so we have decided not to go in for Byjus app. Hence I cancelled my subscription ...
May 10, 2019 by Zulfikar Hussain
Byjus - Cheated with false commitment Closed
EMI is processed for a cancelled production by saying that race time for cancellation is over. So I informed them to take the advance amount as cancellation loss i.e *****/-. My son could able to use this due to health issues. It's been informe...
May 09, 2019 by BEENA ANTONY
Byjus - Taken money for a cancelled product Closed
One of the salespeople from Byjus app had informed us over the phone that he will come and give a demo on the product at home. After doing continuous calls I agreed for the demo. He came home and played the demonstration and he had informed us ...
May 08, 2019 by BEENA ANTONY
Byjus - Tab is not working due to technical issue Closed
My tab is not working due to a technical issue which their team is not able to resolve after ** days. My tab is not able to start due to some rebooting issues. I tried to resolve through the process which they shared with me but it did not work...
May 06, 2019 by Gurdeep singh sehgal
Byjus - Company has cheated on us Closed
On **rd March ****, two people named Satyam Mishra and Yash came from BYJU'S Company and told me that my daughter has studied from their app. And then they started telling me about their app and classes. They told me that I have to deposit the ...
Apr 29, 2019 by Shailendra Bajpai
Byjus - Course cancelled within a day and still no refund Closed
Byju representative Mr Jagadeeshwaran contacted me on **nd April **** for JEE course for my kid who is studying **th, (even though my kid was not interested). I called him home. As per him if we don't like the course we can cancel at any time. ...
Apr 26, 2019 by Radjesh babu
Byjus - Refund issues and cheating Closed
Order with BYJU'S [No.[protected] Issues with Byju's point by point as follows : *. Cheating from Ms Ayushi- Counselor. *. Promised to give a package for *rd standard but issued *th standard package. *. Not refunding by Byju’s. *. There...
Apr 25, 2019 by Krishna murthy
Byjus - Cancellation of order and issue refund Closed
As I received a product on ** April **** Byjus Learning Application kit of Class- *st to **th. I want to return the product due to some personal issue. Content is good. But my daughter just takes admission in *st and the kit is useful for above...
Apr 25, 2019 by SUHAS LONDHE
Byjus - My order is not delivered Closed
I ordered my CAT **** program on BYJUS online site for a total amount of Rs. ***** and the order was placed successfully after paying the full amount. After that when I am calling to know my order status they are telling we don't have any order...
Apr 21, 2019 by Manoj Kumar Sahu
Byjus - Not refunding full amount after cancellation Closed
We had purchased a product for our kids studying in class * and their sales person used completely unfair means to buy the product even though we were not ready to buy the product. When that person said if we cancel product within **days they w...
Apr 10, 2019 by Saket Nandan
Byjus - Package not delivered Closed
I had taken the Byju's product for my son for **th & **th standard in commerce. For this, I was directed by the Byju's to Capital float finance for the EMI option. Byju's have managed to send the sd card for the **th standard but still failed t...
Apr 10, 2019 by RAJEEV BOSE
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Questions about Byjus
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How to contact Byjus?
+91-9241333666
cancellations@byjus.com
What is Byjus office address?
Think & Learn Pvt. Ltd
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru, Karnataka - 560029
What is Byjus customer care email?
cancellations@byjus.com
Where to find Byjus discount coupons?
Who is the Owner / CEO of Byjus?
Byju's CEO Byju Raveendran
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