Top consumer complaints in 2024 - Voxya Consumer Forum Online

Postal Complaints

Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.

Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.

If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.

There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.

In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.

Famous Postal or Courier Companies in India

1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.

2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.

3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.

4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.

5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.

Types of Postal Complaints or Courier Complaints

With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.

Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.

1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.

2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.

3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.

4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.

5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.

6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.

7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.

How to file a complaint against the post office or the postman?

Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.

1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx

How to resolve courier complaints or postal complaints?

So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.

To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.

1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:

Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :

Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100

3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to Courier company by registered post.

Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

The sample enclosed in shipment lost (DTDC NASIK) ^Open

I am writing regarding consignment number P********, which was booked on February *, ****, for delivery to Atpadi. Although the expected delivery time was two days, it has now been seven days and the parcel has not arrived. I have received n...

Feb 19, 2026 by Dr Yogesh E Thorat

Package Not Delivered (APSRTC Service Number) ^Open

My parents sent vegetables and groceries through the APSRTC parcel service yesterday at * PM. According to the information they received, the bus was scheduled to deliver the items to Hyderabad early this morning. The bus arrived at * AM, but m...

Feb 17, 2026 by Dr Ashok Yemineni

Ekart courier cod fraud (EKART) ^Open

Received an unsolicited COD parcel via Ekart. I did NOT place any order..come from nayab new delhi ₹*** collected in cash. No OTP verification taken. Label has no sender details, only WhatsApp number: +** ***** *****. Parcel contains dam...

Feb 13, 2026 by Nikhil

Parcel untraceable (Dtdc Courier Bangalore) ^Open

Feb 13, 2026 by Dr Yogesh E Thorat

Meesho return pickup not done (Valmo) ^Open

i have raised return request in meesho it showing pick up courier partner is valmo but after *.* months still not picked up ...

Jan 29, 2026 by Jomol

Lost Missing Package (delhivery com) ^Open

I raised a concern regarding AWB number **************, which was incorrectly marked as delivered on * January **** despite the order not being received. I had already lodged a complaint with Delhivery; however, there has been no response on th...

Jan 16, 2026 by SAJAN MITTAL

Vehicle not delivered and harassment and misleading and unethical and fraudulent activities (DRS DILIP ROADLINES Ltd ) ^Open

I am presenting below the exact copy of email I have emailed to the Company as Complaint. "I am writing this email after very high unethical and fraudulent activities done by DRS DILIP ROADLINES with me. Also, this is a case of gross misleadin...

Jan 10, 2026 by Ankur Kumar Singh

Package not delivered but showing as delivered (Smytten) ^Open

Name of The Company - Smytten Company Email Id- care@smytten.com Product- Hair Serum Order Number - #******* Transaction ID- ************ Date of Purchase - ****-**-** Amount paid- ****/- Reg Mobile no- ********** Reg email id- ...

Dec 29, 2025 by pogula yamini

DTDC Delivery Delay Parcel Stuck in Bhilai Hub for 20 Days Despite NCH Grievance Urgent Refund Compe (DTDC EXPRESS LIMITED) ^Open

Severe Delivery Delay by DTDC for DeoDap Order – Parcel Stuck Since Dec **, ****; NCH Grievance #******* Ignored for *+ Days Dear Voxya Team, I am filing this complaint against DTDC Express Limited (Tracking: *D*********) and DeoDap (Order ...

Dec 22, 2025 by Ashok

Complaint Against Packers and Movers for Bike Damage Despite Separate Insurance Payment (Eagles Relocation eaglepacker com ) ^Open

I hired Eagle Packers and Movers to transport my bike along with my household goods. I had paid ₹*,*** separately for insurance, with the clear understanding that my bike would be covered against transit damage. Despite this, when the bike...

Dec 22, 2025 by Durbha Shri Hari

Package not delivered (st courier Coimbatore) ^Open

sent package from Tirunelveli pettai to Coimbatore. The parcel dispatced on Novemebr **, ****. The parcel reached the coimbatore keeranatham branch and it would be delivered the next morning. after that, i didnot receive the package and no re...

Dec 20, 2025 by uthra

Ekart Shipment not delieved inspite of follow up multiple times (EKART) ^Open

Ekart shipment details : SPOP********** Not received. It was shipped from **th November. Whenever following up with them there is no resolution, there is no direct number to contact. Toll free number not working. There is no proper contact d...

Dec 17, 2025 by sheetal contractor

Item Missing and Damaged product recieved (Meesho and Showdowfax courier) ^Open

we have delivered * pcs of wedding decorative hanging , * pcs for Shaadi Wala ghar , * haldi and * psc of Mehndi hangings but when we received the return and checked, then we have observed that * piece of Shaadi Wala ghar is missing and others ...

Dec 17, 2025 by Rakhi

Delayed service (Dhl Courier Service ) ^Open

Reference No. **********, dispatched on **th November, which was intended for Receiver Lokesh Sethi's son Sahil Sethi in Toronto. Despite the package being time-sensitive and clearly containing perishable food items, it was delivered on *th ...

Dec 10, 2025 by Varsha sethi

Medicine not delivered (Blue Dart Courier) ^Open

I have order some medicine and expected delivery date given by Bluedart was ** Nov **** AWB no *********** .After ** days I have not recieved my medicine and courier . Several time I called to Bluedart and register the complaint but no one is ...

Dec 08, 2025 by Ajay singh Rajput

Pending refund (Shadowfax Delivery ) ^Open

few days before I ordered from Savanna and then when I was in college I got a message from shadow fax delivery that my order will be delivered in few hours and then there was a link provided to track order when I press the Link there showed pay...

Dec 04, 2025 by sanjana shah

PACKAGE NOT DELIVERED TO THE PARTY (MARK COUREIR) ^Open

THE PRODUCT WAS NOT DELIVERED TO THE DESIRED RECEIPIENT. THEY ARE SHOWING SOME FAKE DELIVERY AND CLAIMING IT WAS DELIVERED...

Nov 21, 2025 by VISHAL SOLANKI

Package not delivered Stolen by Delivery Executive (Porter Courier Services) ^Open

We had booked order on **th November **** from portal courier services app to deliver parcel of saree worth rupees **** from (RCF colony Chembur East, Mumbai) to (Ashoka Tower, Kolapte Chawl Borivali East, Mumbai) for which we paid ***/- rupees...

Nov 17, 2025 by Trupti Uday Pathare

Complaint Regarding Fraudulent Behaviour and Unfulfilled Insurance Claim (Om International Packers and Movers) ^Open

I want to share a serious issue I recently faced with Om International Packers and Movers. https://www.ominternationalpackers.com/ I had booked their service to shift my household items from Delhi to Hyderabad, and I also purchased full insu...

Nov 16, 2025 by Adhish Dhiman

Refund of double payment to Xpressbees (Xpressbees Courier ) ^Open

Dear team, We had a COD shipment as per AWB above. We had made a UPI payment, but the payment was stuck, so we had given cash to the delivery boy, assuring that the payment would be refunded if credited later. The payment of INR ****.** was ...

Nov 14, 2025 by Jyotsana Negi

0m82 k 0 gd 8 0 9a (Indian Post office ) ^Closed

,@$G *>* @ ** &?*.M,* K .H(G !> *>*M** ?*> M*H? (.M,* CU*********IN *(G (&@@ *K*M +?* *M@(*G&M**A* *G ,A *>/>d ** $ ( .G*G *HG > K *!G /> (> *@ ?*@ '?>*@ &M*>*> **@ >(>*@ &@ > **@ *Hd .H(G * *,' .G ...

Feb 25, 2025 by Sunny Gupta Agrahari

Package not delivered by DTDC (DTDC) ^Closed

I have not received parcel from DTDC since last * weeks. It was supposed to be delivered on **/**th dec but even after * weeks its not delivered. Tracking id is *X*********. The tracking status keeps on saying parcel is in transit or attempted ...

Dec 28, 2024 by Bhargav Vyas

Package not delivered (Rapido parcel) ^Closed

I had sent some food at my Mom's place through Rapido Parcel and as time passed by they waited and waited but the parcel did not get delivered , I am very frustrated that food was necessary for her as she is not keeping well . I hope you unders...

Dec 20, 2024 by Manil Rao

PACKAGE DELIVERED WITH ITEM MISSING (delhivery com) ^Closed

WE BOOKED THE MATERIAL VIDE DELIVERY B*B SERVICE AFTER REACHING DESTINATION FEW MATERIAL WORTH * LAC WAS MISSING , AFTER COMPLAIN THEY JUST WASTED THE TIME AND WE LASTLY UNDERSTOOD THEY ARE JUST WASTING OUR TIME AND GIVING WRONG REFRENCES OF DO...

Nov 27, 2024 by Ashok

Pakege not pikup (Shadufax ) ^Closed

Not pickup my parsal undilverd month ho gya loss ho gya mujhe **** ruey ka...

Nov 17, 2024 by Manish

Delivery agents denied to give door step delivery and DTDC NOT RESPONDING (DTDC) ^Closed

My way will number U********. From last * days I am totally disturbed and frustrated with DTDC SERVICE executive and Delivery agents. I don't get my medicine delivery yet delivery agent threaten me that he will not give door step delivery eithe...

Nov 11, 2024 by SAHIL MANKOTIA

Package delayed even after being at the closest facility to Destination (Delhivery) ^Closed

I have bought a Keyboard from Kreotech B*C and they use Delhivery for their shipping, which I was not aware of before making the purchase. After it shipped, and it left the Bangalore facility to reach Hoskote facility of Delhivery, it was nearl...

Oct 11, 2024 by Soumalya Pramanik

I paid for weight and they sent me a parcel with wrong item (Delhivery) ^Closed

I buy a laptop and paid for a delhivery delivery fees *** rs for *kg weight but I recieved a parcel of ***gm and now they didn't answer any queries they don't have customer support and not providing me a weight slip for my parcel...

Oct 01, 2024 by Abhishek agrawal

Package not delivered (DTDC) ^Closed

I ordered books from **bookstore on August **, but they still haven't been delivered due to an incomplete or wrong address, despite providing the correct details....

Sep 15, 2024 by Vidita Kambli

Fraudster Packers and movers (Gati Packers And Movers P Ltd DEALER NAME SANJAY Address SRI KRISHNA COLONY NOFEET ROAD KUDUREGERE MAIN ROAD ALURE POST DASANAPURA HOBLI Bengaluru Bangalore Rural Karnataka GST No PAN No Phone ) ^Closed

On **th June ****, a quotation was confirmed for packing and shifting our household items worth *.*-* lakh from Bengaluru to Gandhinagar for ***** rupees only. The company and us had a clear conversation about the list of items. To confirm the ...

Jul 29, 2024 by Mata Naveena

Package not delivered (Porter in) ^Closed

I have sent parcel from Bangalore to Mumbai using porter app on *th of july. The parcel order ID is CR********. On tracking the parcel has reached Mumbai but it's not being delivered. Registered a complaint with them with token number PTL-*****...

Jul 16, 2024 by Ubaid Ur Rahman

Delhivery package failure (Delhivery courier) ^Closed

I requested for delivery of a around *-* kg bag with clothes from Bangalore to Jammu. They delayed the package once and there is no update on the tracking from *th July. today is **th july. I have now filed for return and it shows the end date ...

Jul 10, 2024 by Priya Tiku

Courier parcel not delivered (Personal Baggage ) ^Closed

I suppose to receive the Courrier parcel (medicines) on *st of July **** but still not delivered but the consignment tracking is showing on hold and address not found. I am getting every month the consignment and got delivered but not able to u...

Jul 02, 2024 by V G PRAVEEN

Worst quality (Shiprocket) ^Closed

I want my refund back, the quality is terrible and isnt suitable for working...

Jun 29, 2024 by Dhyan vachharajani

Fraud after purchase from shiprocket (Shiprocket) ^Closed

Hi, my wife has ordered a product from shiprocket after seeing a advertisement in Facebook, the parcel was delivered within * days but wrong product was sent as it was COD so she has paid the amount,for return she contacted shiprocket and then ...

Jun 24, 2024 by Ravi singh

Shipment not diliverd (EcomExpress) ^Closed

ecomexpress ki tarf se mera ak shipment aa raha hai lekin mere najdiki hub me pahuhchne ke baad bhi * baar dilivery boy ne bina mujhe koi contect kie or bina hi dilivery address pe pahunche hi shipment ko undiliverd mark kar diya jo ki ak man m...

May 31, 2024 by sk

Package not delivered (Dtdc Bangalore DTDC) ^Closed

Package not delivered and updated as delivered , have CCTV footage, there are no gate entry logs . I need the package or **** Rs as compensation, will launch a FIR ...

May 28, 2024 by A S

My prepaid package not delivered (Delhivery.com) ^Closed

Gd Evening sir, i am worried about this above LLNo ********* Tracking Id ************** with your delhivery service, this is booked on **th april **** to pincode ****** a symphony **xl cooler first commitment for delivery on **th of April, ...

May 03, 2024 by Kanuganti Praveen

Against dtdc (Dtdc Courier) ^Closed

Sir, I'm Sukanta Kar, a PGT English Teacher and an author. My parcel was placed on dt. **-**-**** from DTDC, Burhanpur, Madhya Pradesh and expected to be delivered by dt. **-**-****. But DTDC, Bolangir branch kept it with them for last two week...

Apr 18, 2024 by Sukanta Kar

Important documents not delivered by courier company (Mark Express Private Limited) ^Closed

I booked two consignments of important documents with proper addresses & contact numbers of the addressees for bolpur locations on **th March **** which contained notarized agreement copies but still no current updates are showing in the track...

Apr 16, 2024 by Souvik Roy