Top consumer complaints in 2024 - Voxya Consumer Forum Online

Postal Complaints

Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.

Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.

If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.

There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.

In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.

Famous Postal or Courier Companies in India

1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.

2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.

3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.

4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.

5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.

Types of Postal Complaints or Courier Complaints

With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.

Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.

1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.

2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.

3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.

4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.

5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.

6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.

7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.

How to file a complaint against the post office or the postman?

Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.

1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx

How to resolve courier complaints or postal complaints?

So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.

To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.

1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:

Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :

Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100

3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to Courier company by registered post.

Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Package stuck almost an month but no response regarding my item (Professional Courier Bangalore ) ^Open

I have send my parcel from bangalore to kolkatta on **rd November and its almost an month and there is no where about my parcel.. All the customer care numbers do not pick the call are not reachable.. When contacted the shop guy whom I shipped ...

Dec 16, 2020 by Priya

Package not delivered (Gati Kwe) ^Open

I booked * parcels from Delhi to Ranchi on **.**.****. Assured delivery date was on **.**.**** but one package has not been delivered yet. It has been misplaced or lost I don't know but I filed complaint on **.**.**** and since then I contacted...

Dec 05, 2020 by Deepak Kumar

Package not delivered (delhivery com) ^Open

My order is not yet being deliverd and i am shocked that while i am tracking my order its showing me delivered how can delhivery do this its a very renowned compangbplease help me my tracking id is ************* The thing i only got is a otp t...

Dec 04, 2020 by Sheetal tamang

Package not delivered for 2 months and asking for Fraudulent extra charges due to delay caused by th (Fedex India) ^Open

So I don't think words will enough to explain the kind of low levels that FedEx has stooped to to dupe their customers. I paid roughly **k INR for a 'Priority Mail' shipment from China to India with AWB ************ which was to be delivered...

Dec 04, 2020 by ALI ASGAR TAMIM SUDANWALA

Package not delivered (Trackon Courier Pvt Ltd) ^Open

I am from Indore and I had purchased electronic items from an supplier in Delhi through online / phone mode and requested the supplier to deliver to Indore through courier. The supplier booked the parcel through Trackon couriers pvt ltd on **t...

Dec 03, 2020 by ANOOP DHOOT

Product not delivered Xpressbees lost the package in transit (Xpreesbees) ^Open

I ought to receive a replacement product from Image marketing through Xpressbees. The product is showing "in transit" for quite some time and was struck in "Xpressbees Visakhapatnam hub". I have contacted Xpressbees and boat customer care servi...

Nov 22, 2020 by Ramesh N Appana

Delay in courier delivery (DTDC) ^Open

I send a courier by DTDC booked in ** Nov ** at approx **.** hrs.Guy booked informed it will be delivered tomorrow or max ** Nov **.asked for mode of transport he told me that by air ..But when I tracked it was by road ..Today ** Nov ** complet...

Nov 20, 2020 by Praveen kumar

My Consignee Didn t receive my Parcel (DTDC) ^Open

Hi This is vignesh Gunasekaran I am rasing the complaint behalf of my dad Gunasekaran used DTDC courier on *.**.**** made a courier to destination From THIRUNELVELI To VIRUDHACHALM through ur courier as now the problem is my consignee d...

Nov 17, 2020 by Vignesh

Two Packages Certificate not delivered (DTDC HYDERABAD) ^Open

I passed out from JNTU Hyderabad in ****, recently I took admission for my masters degree fun Tata institute of social sciences, Mumbai. So the university is asked to submit migration certificate. JNTU Hyderabad sent it through DTDC twice. It w...

Nov 13, 2020 by Kapil Kumar

ST Courier Delivered my product to his client to deliver it to me (ST Courier) ^Open

Hi All, This is my Tracking number ***********. The product reached Karaikudi Delivery Hub by yesterday itself and the Delivery Head Velmurugan (+** ***** *****) refused to deliver this parcel because of ODA (my place is **km from the hub). ...

Nov 12, 2020 by AshwinKumarappan

Laptop Package Not Delivered (Dtdc Couriers And Cargo) ^Open

I booked a consignment on **.**.****, of two laptops, one got delivered and other one untraceable by DTDC team. DTDC Case Number : ********, against DTDC Consignment number D******** I am following up with DTDC executives from the past * mon...

Nov 11, 2020 by Shashi Dhar

Package not picked up after return replacement init (Delhivery Courier Pvt Ltd ) ^Open

I have shipped a damaged product for which I have initiated a return process but Delhivery chirgaon UP office has cancelled all the pickup id generated & remarking false comment the order I'd is ***-*******-******* via amazon plateform & latest...

Nov 08, 2020 by Ashish kumar

Package not Delivered (shiprocket consignment) ^Open

I have booked one parcel containing artificial jwellery to be delivered to a pincode ******. When I try to book the parcel the pincode is showing deliverable but when Fedex took the parcel and after some days it is showing on Ship rocket's por...

Oct 31, 2020 by Amal barik

Complete Advance not refunded (Kailash Hydraulics) ^Open

We have placed order for one number hydraulic press with Kailash Hydraulics, Ahmadabad with Rs. *****.** advance. Supplier has not supplied machine and not refunded balance Rs. *****.** advance. There was no mistake from our side. ...

Oct 30, 2020 by R B SHIRSAT

Package not delivered (FedEx courier service) ^Open

My son is a student of US university. Perusing his undergrad in Physics. Physics department of his university sent him laboratory apparatus to carry out lab session at home as all the sessions are on online platform and Currently he is taking h...

Oct 27, 2020 by Sheetal kunder

Issue with Return Pick up of wrong item delivered (Shadowfax Couriers) ^Open

I had bought AX**** Water-Resistant Analogue Watch from AJIO on **th Oct'**. Instead of it, wrong item was delivered on **th Oct'**. I raised a return request immediately. The request went in the queue of Shadowfax couriers to pick up wrong ite...

Oct 26, 2020 by Kahekashan Anis Mushrif (Sayyed)

Insurance didnt pay for the lost items (Universal Relocations India Private Limited) ^Open

I have shipped my * items via sea though Universal Relocations vendor from US to India. At the time of delivery I have noticed that my I have lost valuable items as my baggage doesnt look the same way as it was packed initially. When I raised a...

Oct 20, 2020 by Sri P

Requesting Strong Action against Mr Kapil Kirodiwali of DHL EXPRESS WORLDWIDE PACKERS AND MOVERS POO (DHL EXPRESS WORLDWIDE PACKERS AND MOVERS) ^Open

Dear Respected Sir, Kindly requesting through your good office to take necessary action to ensure my goods are delivered at destination location at Rayagada,Odisha safely without any loss & damages and Mr.Kapil Kirodiwal (DHL EXPRESS WORLDWI...

Oct 17, 2020 by MAJHI SRAVAN KUMAR

Package is not delivered (Delivery) ^Open

My package is not delivered since * days its supposed to deliver on ** oct **** but there no attempt to deliver the product i had raised the complaint to costumer care also then also there is no use here is my tracking id ************* plea...

Oct 17, 2020 by Janardhanamt

Package not delivered (DTDC) ^Open

I had sent my mobile phone through DTDC express delivery from HSR, Bangalore to Katihar, Bihar on September *st and got it insured. It was supposed to be delivered to my family within */* days. It has been more than * month. The tracking websit...

Oct 16, 2020 by Amit Kumar Singh

Package not delivered yet (Delhivery courier) ^Closed

My order was supposed to be delivered on * Nov **** but it hasn't been delivered yet on * Nov ****. The courier boy is also not responding...

Nov 06, 2019 by AYUSH

Package not delivered (Blue Dart Courier) ^Closed

This complaint is against Blue dart courier service. My daughter Mili M D was applied for a visa to Gorgia for studying medicine .The agency was V F S Global service Delhi.Visa stamped by embassy and send to my daughter Mili through Blue Dart...

Nov 02, 2019 by Dileep kumar M J

Track On courier not delivering (Track On Courier) ^Closed

We despatched stickers to Bangalore on **/**/** under consignment No. ********** and the same is at Mallashweram from **/**/** onwards from the delivery place is very nearby. But as on the date they have not yet delivered the same. We contacted...

Sep 04, 2019 by Shyam Kumar V P

Activa not delivered (Gati Safe Cargo Movers) ^Closed

I gave my activa to be transported from Chennai to Rohtak. It's been more than * month now but the lady over the phone keeps on saying that it's in Pune. Moreover, she is asking me to pay **** more to release the bike. Big time fraud guys. We s...

Sep 03, 2019 by Rohan saharan

Letter not delivered (DTDC) ^Closed

Letter with cheque sent on **st August **** and returned undelivered on **nd August **** to their hub in Mumbai.Cheque sent for dues vide consignment no.M******** dated **st August ****....

Aug 29, 2019 by Deepak Aldangadi

Courier not received (Trackon Couriers Pvt Ltd) ^Closed

...

Aug 28, 2019 by DINESH KUMAR

Breakage of television in transport (Agarwal Packer & Movers) ^Closed

In the month of march I have to sift from kolkata to patna,I took the service of agarwal packer and movers,they didnot mention to take the insurance for the goods.They didnot delivered the goods in time,after lots of querry they delivered my go...

Aug 28, 2019 by SUDHANSHU JHA

Package not delivered and showing as delivered (Xpreesbees) ^Closed

I made an order through paytm mall. A watch and a slipper on **th Aug ****. Delivery through Xpressbees. On **th Watch arrived at location hub ernakulam and in paytn app order shows which is delivered. And it's **th till now order no lt deliv...

Aug 28, 2019 by Vishnu V

Package not delivered (Skyking Courier Service) ^Closed

One a important documents whose value is more than amount, since a long time after ** days courier has not been dispatched on his destination but arrived destination district...

Aug 27, 2019 by Bibhanshu Baibhav

Package not delivered (Delhivery courier) ^Closed

The package is marked delivered without my consent and the delivery boy is playing with me since last * days to get the product delivered...

Aug 26, 2019 by Soumya

Package not delivered (Delhivery courier) ^Closed

I’ve ordered * packages from * different places almost * weeks ago. I received one. The other shows that they’ve reached the office and out for delivery every day but never reach me. At the end of the day, they update that customer was unav...

Jul 18, 2019 by Sruthi Kodali

DTC worldwide packers and movers cheating (Dtc Worldwide Packers & Movers Bangalore) ^Closed

With a proper quotation, I agreed to move my things from Bangalore to Chennai by DTC Worldwide Packers & Movers Bengaluru. Even after one month of time they not giving an invoice for the paid amount. I have to submit it to my organization. On t...

Jul 18, 2019 by NambiRajan S

Package not delivered (Professional Couriers) ^Closed

I have not received order yet from one month. It showing in the same office. Please help with this....

Jul 18, 2019 by Venkata Kotaiah

Package not delivered (Dtc Movers And Packers) ^Closed

On **th May **** I shipped * suitcases and * cartons of household goods clothes, suits, memorabilia, expensive decorative items etc from Mumbai to Hyderabad. I was planning to reach Hyderabad after **nd Jun so asked them to deliver after that....

Jul 04, 2019 by Arvind Pandey

Higher charges for Part load (Patel Packers And Movers) ^Closed

With reference to Quotation No. **** dated */**/**** and Bill No.*** dated **/**/****, the below are the lapses and unprofessional services. The goods were packed at my home in Mumbai on *th June. An agreed amount of Rs. ***** was paid before...

Jun 30, 2019 by Shanmugasundaram

Package not delivered (FedEx) ^Closed

Please support. POD - ************ dated **.**.** Reached at Hyderabad Local FedEx facility on **.**.** Delivered on **.**.** (after a week) citing manpower issues & backlogs. Another courier: POD - ************ dated **.**.** Reached ...

Jun 07, 2019 by Preeti Suman

Package not delivered for 2 weeks (Fed Ex) ^Closed

I am supposed to get my package on **th May till date not delivered by FedEx team. Daily calling them repeating the same story again and again but no use. How very irresponsible to customers just saying a simple sentence our team following. Til...

Jun 02, 2019 by Preg

Shipment received in damaged condition (Woodlands Packers) ^Closed

Woodlands Packers from Chandivali Mumbai first quoted a price to transport a bike from Mumbai to Hyderabad. Once they picked the bike they called and asked for more money. When I said this is a fraud and I don't want their services they said ok...

May 13, 2019 by Priyanshu Rana

Wrong and substandard saree received (Ecom Express) ^Closed

I had ordered a red colour silk saree, but the saree that I have received is of an entirely different colour and extremely cheap cloth. I feel this is a fraud company and they are fooling innocent customers. The mob no ********** they have ment...

May 08, 2019 by Shashi Thapliyal

Package not delivered (Gati Cargo Movers) ^Closed

I gave the order on April **st ****. My order Dkt no: *********. My order no: ********* (Pigeon smart glass gas stove). Gati courier agent doing intentionally fraud delivery attempt. I asked with customer care about this. Again they provide ...

May 03, 2019 by K.eswarara rao