Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
Famous Home Appliances Companies of India
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips:
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool:
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung:
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG:
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier:
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej:
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj:
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
Faulty Appliances:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Refused Replacement:
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Home Appliances Complaints?
Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Sansui 50 Google TV The Zen Panel Replacement Under warranty (Sansui) Open
I have purchased a Sansui **' Google TV from Vijay Sales Bhandup East outlet on ** December ****, and it was all working find until ** September ****, as on the same day we noticed that the TV was all operational i.e. Power was okay, audio was ...
Sep 12, 2025 by Yogesh Singh
Complaint against LG Electronics India Pvt Ltd and Sonovision Electronics Pvt Ltd for denial of inst (LG Electronics) Open
Complaint *. That I purchased an LG Dishwasher worth ₹**,*** from Sonovision Electronics Pvt. Ltd. on [Date of Purchase]. *. That after the purchase, I contacted the authorized service team of LG Electronics for installation of the pr...
Aug 29, 2025 by Raghavendra Chary
Eureka Forbes Closed Complaints Without Resolution Request for Replacement of Defective Euroclean St (EUREKA FORBES LTD.) Open
I had earlier filed a grievance (Old Grievance No: *******) regarding my Euroclean Steri Steam purchased from Eureka Forbes, which is still under warranty. The product became non-functional after just one single use, clearly indicating a manufa...
Aug 26, 2025 by C ADARSH
IFB Failure to Provide AMC Services Despite Payment (IFB Industries Ltd) Open
Complaint Details: I, Tamizhventhan K R, resident of Porur, Chennai, had opted for an Annual Maintenance Contract (AMC) with IFB for my washing machine (Model: SENORITA WXS, AMC No. ********, valid from **.**.**** to **.**.****). The AMC terms...
Aug 25, 2025 by Tamizhventhan
Left Ear buds not working (Boult audio) Open
Dear Team, I have purchased * piece of Boult Ear Buds model name Klarity * Teal on **-**-**** from Boult website vide Invoice no. FKINV******, Order ID- BAD*CN********** . Since last ** days captioned product were malfunctioning as left ear b...
Aug 20, 2025 by SUMIT KUMAR SARKAR
Product bought on the basis of wrong information provided by sales person (Eureka Forbes Ltd) Open
I am writing to formally lodge a complaint regarding the Aquaguard Select Water Softener AWS C**** purchased from Eureka Forbes Ltd on **-Jul-****. The product was sold to me under false size specifications provided by company’s salesperson, ...
Aug 17, 2025 by Amol Somani
Regarding Denial of Repair service caused due samsung official update (Samsung Electronics Co Ltd ) Open
Product Name: Samsung S** Ultra **GB/***GB (IMEI: ***************) Date of Purchase: **/**/**** Under Warranty: No (Warranty expired) Model No / Sr. No. S** Ultra(IMEI: ***************) Complaint No: Nil Job Sheet No: Nil Description of...
Aug 10, 2025 by Shiju. V
Gyser doesn t work (Havells Gyser ) Open
Hello, I have a Havells Adonia I ** liter geyser. I ordered it on ** June ****. I had made a service request for this geyser *-* months ago. After that, the company's man came *-* times and checked. Spare parts were asked for but my geyser is n...
Aug 05, 2025 by Bhati kuldipsinh rajendrasinh
Greenline issue on the display caused due to software update needs to be replaced free of cost (Samsung) Open
To:The Hon’ble Consumer Disputes Redressal ForumCuttack, Odisha Subject: Formal Complaint Against Samsung India – Green Line Display Defect After Software Update on Out-of-Warranty Device Respected Sir/Madam, I am submitting this formal ...
Jul 31, 2025 by BIBHU PRASAD PANI
Citymall order no 91311739 and 88286041 is not being returned (Citymall app) Open
Citymall .G*G &M*>*> &K(K ,>* *@&G ,>&>. *HG ***gm return ( *$G *A .G*G *>$ .B*M/ (*@ *L > **@ *H....
Jul 29, 2025 by Bal Mukund Srivastwa
Citymall order no 88286041 is not being returned (Citymall app) Open
Citymall .G*G &M*>*> &K(K ,>* *@&G ,>&>. *HG ***gm return ( *$G *A .G*G *>$ .B*M/ (*@ *L > **@ *H....
Jul 29, 2025 by Bal Mukund Srivastwa
Citymall order no 91311739 is not being returned (Citymall app) Open
Citymall .G*G &M*>*> &K(K ,>* *@&G ,>&>. *HG ***gm return ( *$G *A .G*G *>$ .B*M/ (*@ *L > **@ *H....
Jul 29, 2025 by Bal Mukund Srivastwa
Defective Product delivered (Whirlpool) Open
We purchased a Whirlpool fridge on July **. Soon after installation by the technician—who assured us everything was fine—we discovered that the fridge was completely non-functional. Despite repeatedly raising complaints on all official Whir...
Jul 29, 2025 by Raj Srujan Jalem
I Refund of RsDeposit Not Provided by Crompton Despite Multiple Followups (Crompton ) Open
I had paid a deposit amount of **Rs **,***** to Crompton through their sales representative [Sales Boy’s Name] under the supervision of [Area Head’s Name] Despite continuous follow-ups, the refund has not been processed. I have al...
Jul 25, 2025 by Narpat bhawarlal kankariya
Daikin ASM Fraud Party AC (daikin a c 1 5 ton 5 star Split ac) Open
...
Jul 21, 2025 by Abhishek Singh
AMC SERVICE NOT PROVIDED SINCE AUG 2024 (Livepure water purifier ) Open
I used livepure water purifier since ****. And always purchased ACMC service which provide servicing of purifier throughout ACMC contract..now my letest ACMC service is from **/**/**** To **/**/****. But since Aug **** no service provided by co...
Jul 21, 2025 by Sandesh Laxman Nagdevate
Product does not match the sample description or demonstration model (LG Electronics) Open
The washing performance does not align with the standards expected, as outlined in the features and specifications listed in your catalog, store display, and website https://www.lg.com/in/laundry/top-loading-washing-machines/t**spsf*z/?srsltid=...
Jul 20, 2025 by Tilak Sen
Negligence of boat company service care (Boat) Open
I have purchased a boat company partypal** Bluetooth speaker. One day suddenly it caught fire and didn't function,then I raised a complaint on *th June **** then the technician came and took the battery which was damaged and he told me to pay f...
Jul 19, 2025 by Jibana Nanda Das
Kodak 32 inch TV replacement (kodak smart TV) Open
I ordered this TV on **-**-**** and it was delivered on **-**-**** (Invoice No. OD******************). This TV has a one year warranty, which expired on **-**-****. Unfortunately, just one day after the warranty expired, i.e. on **-**-****, my ...
Jul 19, 2025 by Gandepalli lovaraju
No service of product form last 2 year and i puchased amc still no techinician visi (EUREKA FORBES AQUAGUARD ) Open
I purchased aqua guard GLORY RO+UV+MTDS from flipkart on date**-**-****. invoice shows one year warranty but within one year product stopped working. I raised service requests but did not receive any support from the company. No engineer ha...
Jul 15, 2025 by Kritika Sharma
Faulty AC Not repaired even after 2 months (TCL) Closed
I purchased a TCL AC from Reliance Digital last year (* May ****). The delivery was messed up by Reliance Digital and they delivered the wrong inner and outer unit. After multiple calls to TCL and Reliance to resolve the issue, I reached out to...
May 15, 2022 by Pooja Srinivas
Complain not resolved ac (HITACHI A.C) Closed
hitachi ac bought on *.*.** is not cooling properly and I want my full refund complain no.*********** ...
Apr 10, 2022 by samarth singhal
NOT GIVING REFUND FOR DEFECT PRODUCT (Royal Oak Furniture VANASTHALIPURAM) Closed
i bought a sofa(*+*) seater from royal oak vanasthalipuram branch on **-**-**** . order no:SQ-****-********. the * seater sofa is a defect piece , for that they have replaced . the replaced piece is even more worst . Again i asked for replac...
Jan 27, 2022 by SRINIVAS REDDY
Company refuse to fix my oven (Bajaj) Closed
Company refuse to fix my oven...
Dec 13, 2021 by Shishu Kumar
Samsung refrigerator not repaired in warranty (Samsung) Closed
Purchased a refrigerator last year on **-**-****, it had stopped working on **-**-****. Filed a complaint ********** but no one has come to my house for repair - just an assurance that it will get resolved. I would like to return the non-workin...
Oct 19, 2021 by Santosh
Kent Ro is fraud and would advise no one to purchase (Kent) Closed
Hi team , I purchased Kent Ro in the month of dec **** and it was giving problems from day * only and it was fixed in March,even after the product being under complete warranty they have hidden t and c for which they are charging the amount ...
Aug 14, 2021 by Manish malhotra
LivPure 1 TON AC issue (Jeevees ) Closed
Livepure AC which was bought from Flipkart for which I have purchased Jeeves- Extended Warranty Protection Plan during AC installation. In the month of March **** , I had raise a *st complaint which was attempted multiple times by Jeeves engi...
Jul 17, 2021 by Vaibhav Appa Palande
Cheating by solar installer (rayforce greentech Pvt Ltd ) Closed
I engaged this government empanelled solar installer to do on grid solar installation of **kva as per his signed quotation with a incentive of a complimentary *kva off grid solar installation.The total cost was estimated as per his quote to ***...
Jul 16, 2021 by anthony lopes
Not taken delivery still refund awaited from last 1 month (Kent Ro Water Purifier) Closed
Return E Order No. ER***********. I ordered a kent water purifier after talking to their representative. I was sent a link for the payment and issued an Invoice number S**-********. I was assured that the package will reach to me next day. Afte...
Jun 15, 2021 by Debtanu Mukherjee
Denied to provide service (Kent RO) Closed
My Kent is under free service for two more year, but service agent of Gandhinagar, Gujarat asking money for providing service. although This is under free service. Agent is talking very rudely. ...
Jun 12, 2021 by Satyendra
SAMSUNG WM (Samsung India Electronics India Private Ltd) Closed
Type & Model: SAMSUNG WM WA**M****HP Date of Purchase: ****-**-** Serial no: **WR*PBK******W Dear Sir, Washing machine's performance is poor, the washing is not properly done. It’s chronic problem. troubleshooting is done many times by incr...
May 22, 2021 by KOUSHIK DAS
Issue with Sony warranty (Sony) Closed
Sony is refusing to change damaged led panel there is no physical damage but they are not changing for free . Bought it just ** days back...
May 08, 2021 by Belide santhosh kumar
Refund Not received (Boat) Closed
I have ordered Boat Airdopes *** Raging Red on *rd July **** and it delivered on **th July ****, i was not satisfied with the Quality. So, i decided to return the product. I have raised return request on **th July, they picked up my product on ...
Mar 30, 2021 by Phani Kishore Chavvakula
Service not provided (One Plus ) Closed
I bought one plus y series ** inch TV. Within one month TV got repaired and I raised request for service immediately. I have been facing issue for more than ** days. I am sending mails to company email. But, still my issue not resolved. Ite...
Mar 02, 2021 by Shilpa Balayyagari
Did not get the refund (Urban Company) Closed
I booked bathroom cleaning and person denied to come so I had to cancel the booking and I haven't received any refund and could not contact customer care too. It's been more than ** days and there is no even single number to contact the person...
Dec 02, 2020 by Nithilam R
Received Damaged Product (Lenovo India) Closed
Order No:********** Dated:**/**/**** Item No: DT AIO A*** ** WIN ** Black Lenovo S.No.MP*TL*DS Deliverd Trrough:SavexTechnologies Pvt.by Blu Dart AWB#*********** Invoice No.BG*TI********** Dated **/**/**** Customer Order No.BMRCO****** ...
Nov 11, 2020 by ISHWAR BHUKAL
Refund not received for my cancelled order (Sony headphones) Closed
I placed order on https://shopatsc.com/ for Sony MDR-XB*** On-Ear EXTRA BASS Headphones and made online payment later i had requested for cancellation by contacting contactus@shopatsc.com they also cancelled it **th Sept****. It's already one m...
Oct 20, 2020 by Raghuram Ganjikunta
Package is not delivered or refund also (Jiofi router) Closed
I had purchased jio fi router on *rd July **,and i mailed him * July where is my order.gave answer due covid order may delayed then I called on given number and mailed that call is not taken or given number is not available then sah mailed me t...
Oct 03, 2020 by Gajanan Balkrishna Kulkarni
Airtel DTH (Airtel Dish TV) Closed
Today I recharged my airtel DTH from phonepe my money deducted from my bank account but recharge not done yet....
Sep 19, 2020 by Vivek Panchal
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