Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported Food Safety Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Food Safety Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Food Aggregator</b>
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
<b>2. Report to FSSAI</b>
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
<b>3. Send a Legal Notice</b>
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
<b>4. File a Consumer Forum Case</b>
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Deliver boy behaviour was not good (Zomato) Open
I ordered the food. But while I received the call from the delivery boy he asked that location is mentioned wrong. However not for * time often I order the item for the same address & same location. Then I request to him that please move toward...
Aug 04, 2019 by Jagannath
Order picked but not delivered (Zomato) Open
I had placed a food order on the **th of July **** at around **:** pm and did the payment online of Rs *** online. The order was from Karama restaurant, mosque road. The order is included a Tawa shawarma and a masala french fries. After waitin...
Jul 31, 2019 by Shah Faisal Khan
Not refund (Swiggy) Open
My order canceled by company and not refund my lose amount ...
Jul 30, 2019 by Aashu yadav
Charged for food not delivered (Ubereats) Open
Unethical business practices coupled with the most pathetic customer support among delivery options in India. They only give template responses on social media and respond like mindless robots over chat/phone. I placed an order on July **th ...
Jul 28, 2019 by Akash selvaraj
Order not delivered and kept waiting more than 3 hours (Swiggy) Open
Ordered chicken biryani from Kondapur Posts house restaurant using Swiggy. But the order is picked up by another executive rather by the assigned executive. I spoke to the customer care guy but didn't resolve the issue. Waited around * hrs stil...
Jul 28, 2019 by Shabaz Ahammad Pamaluru
Food not delivered (Swiggy) Open
*. Ordered food from Swiggy and restaurant did not confirm the order for the next ** mins. *. I started a chat with the customer care and proactively asked to check if I need to reorder or this order is coming ( as I have already faced this ki...
Jul 25, 2019 by Akhil Namdev
Food not delivered (Zomato) Open
Ordered food. Money deducted. Marked delivered but did not get the package. After repeated attempts the response from customer care "I understand your situation. Please wait. Regret inconvenience". ...
Jul 24, 2019 by Vikram
Food not delivered (Swiggy) Open
I ordered my dinner through Swiggy on Sat */**/****, at *:** pm, ref #***********. There was no update about my food till **:** pm at which time I contacted the delivery partner. He mentioned his bike broke down and asked that I should contact...
Jul 22, 2019 by Manivannan Chandran
Extra amount charged (Local Shop Sharma Sweets) Open
I have purchased full cream milk on **/**/** from Sharma sweets, near Temple Railway colony, Ambala Cantt. He will be the extra charged amount of * Rs from MRP amount. MRP amount is full cream milk of * kg ** Rs and he is charged to ** Rs. I as...
Jul 21, 2019 by Rajesh Bharfwaj
Happy occasion of son's birthday turned into a nightmare by zomato (Zomato) Open
Order No. ********** Also, the bigger issue I want to highlight is how zomato manipulated/inserted chat text attributing to me which I did not type. I have elaborated this below. All timestamps below are taken directly from Zomato app: I had...
Jul 21, 2019 by Archana V.G.
Packaged mineral water charged more than double from MRP (pangea Reaturant kota) Open
I have taken * no mineral water bottle which MRP Rs. ** /- and they charged Rs ** /- per bottle. I have told but they not agree. It's not done....
Jul 21, 2019 by Pankaj varshney
Order not delivered nor refund money (Uber Eats) Open
There is no clear customer support resolution. I got to know that there is no transparency, no support available to resolve a query. Disappointed well, it is self-explanatory. I ordered something which never came and my money has deducted no re...
Jul 21, 2019 by Chinmay e
Package is not delivered (Uber Eats) Open
My delivery address is saint solider school sector * Pratap Nagar Jaipur Rajasthan. The delivery partner didn’t arrive here. When I call to uber customers support they said it was GPS fault We will not give any refunds ...
Jul 20, 2019 by Yogendra Nagar
Fake brown eggs delivered (Grofers) Open
On Grofers platform, hen eggs are selling brown fake eggs at a very cheap price. I checked the quality of the eggs and found out eggs are fake. This is like playing with the sentiments of the customer. Also when I tried to lodge a complaint aga...
Jul 18, 2019 by Kushagra Varshney
Regarding refund problem (Swiggy) Open
I have ordered ** Aussie barbecue veg pizza from swiggy on **nd July ****. Order no is (order #***********) and (order #***********). Now dominos reversed that payment on the same day but from the swiggy side, they are showing that payment is...
Jul 18, 2019 by SHEETAL MATHUR
My money not refunded (Swiggy) Open
On July *st ** pm I ordered. Even after * hr, the delivery boy didn't come. When I called him he says cancel your order? Is that the way he says? When I call him back after some time he switches off the phone, then I contacted swiggy care they ...
Jul 18, 2019 by Avinash
Charged amount twice for single order (Dominos Pizza) Open
I ordered pizza via net banking and during the process, the first-time transaction failed. I started the transaction again and it was successful. But money got deducted both the times. I told the issue to dominos and they said that they will ch...
Jul 18, 2019 by Mohit Rawat
Finds debited but no order confirmed (Zomato) Open
I placed an order on July **th through zomato app with V* midnight dhabaha. First initial order no: ********** has processed the payment from bank account but received a confirmation due to payment failure order cancelled. Immediately placed a ...
Jul 17, 2019 by Neelima S
Refund not given (Swiggy) Open
I tried to order some items from Swiggy on * July **** worth ₹ *** for an address in Bangalore, but unfortunately, my transaction through debit card failed and order was not accepted but the amount of *** was debited from my account. I contac...
Jul 17, 2019 by PRITAM ROY
There was no option for order cancellation before the order was confirmed (Zomato) Open
The order was not allowed to cancel before order confirmation and asked the restaurant to cancel the order. They told me to reach Zomato and I was unable to reach the chat support for lion grill until the order was confirmed. The order to cance...
Jul 17, 2019 by Josley jafran vas
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Complaint filed against: Cleartrip