D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.
Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.
Commonly Reported DTH Complaints in India?
The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.
So what can you do if you have complaint against your DTH provider?
How to resolve DTH Complaints in India?
1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.
You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.
3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.
4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.
Complaints
STB signal lost (Independent Tv) Open
From last two days signal on my Independent TV STB has lost. It is showing Error *** - Signal Lost....
Jun 14, 2019 by Sukhpreet Singh
Services disrupted package not delivered no complain addressable (Independent d2h) Open
Inefficiency in service, cheating and lousy reception quality. Channels subscribed not in service. No after sales or complain addressed....
Jun 14, 2019 by Juzer Sakarwala
Tuner not locked (Independent Tv) Open
I am getting an issue where it is showing tuner not locked and I am not able to view any channel. Tried calling the customer care but there is no resolution. It's a fake company. My SN number is - ***************....
Jun 13, 2019 by Surender Singh
Channel and service problem (Independant Tv Reliance digital) Open
I have purchased independent TV DTH connection rs ****/- with a *-year package. I was having a problem with all channel. Many time stuck not visible and other problems. While I am calling them they did not pick up the call never answered and no...
Jun 13, 2019 by Chetan sonawane
Channels not provided (Independent Tv) Open
Independent tv serial no: *************** CAID: *x******CE I booked this set-top box on ** March **** and in advertisement clearly mentioned that it will installed within ** to ** day but had installed in my home in the month of Nov-Dec. (Thi...
Jun 12, 2019 by Amit Kamthan
Online payment is made for dth but didn't delivered (Onlinedth.co.in) Open
I paid Rs. ****/- for a videocon dth on */*/**. (A/c No. ************ Yash retail & services, Delhi). Company is not willing to deliver the item or provide order details. I send e-mail to several times, unanswered. ...
Jun 12, 2019 by Shiju sk
Poor service by Independent TV (Independent Tv Reliance) Open
They sell connection of Independent Tv to me in the month of Nov ****. With communication all channel including HD, they provide till * year. But since mid of March, they reduce the pack. Most of the time they give commitment next ** to ** days...
Jun 12, 2019 by Surender Kumar
Installation not done (Unisyn Enterprises ) Open
Name of the distributor- Unisyn Enterprises, Contact number- ***********, e-mail id-tscustomerservice@qaspl.com. Customer id/ connection number not provided by the company. Amount paid- Rs ****/- through online on *-*-****. Payment grievance de...
Jun 11, 2019 by Hemant Kumar
Non resumption of services by DTH provider (Dish TV) Open
Complaint lodged with DishTv that channels are not coming with error code *** on May **, ****. Company's service team assured that complaint will be resolved within ** hours. Subsequently, escalations were done after * days that the complaint i...
Jun 10, 2019 by Manas Ranjan Pani
TPTL package is not updating after calling many times (TPTL) Open
I am having tptl dish connection. I requested them to update the package plan. It's more than * days and still, they did not update my plan. I have called them multiple time. Every time they promised to complete it in * or * hours but all in va...
Jun 07, 2019 by Prafull kumar gupta
Independent tv not working since February (Independent Tv) Open
I would like to bring you in the notice that I have one Independent tv connection with customer id: ********** activated near December. I have a problem with hardware from starting. I have complaint same to the person who comes to install it bu...
Jun 06, 2019 by Rajinder
Dish TV set top box not working (Dish TV) Open
I have a Dish TV HD connection with no ***********. My set-top box is not working since **rd May **. Initially, I thought it was a remote problem I changed the batteries and checked it was working fine. I went to the local Dish TV sales dealer ...
Jun 05, 2019 by Naresh Chandra
Payed online and services not delivered (Tata Sky India) Open
I booked connection on *rd June from website online. The money got debited and till today I have not received any response from Tata Sky till date. Their telecallers pester me for this new connection and when I am looking to find where did my m...
Jun 05, 2019 by Vivek Vishal
Amount has been deducted from my D2H account (Videocon D2h) Open
Without my notice Rs. *** has been deducted from my D*H account towards engineer service though the engineer has not visited. When I ask to revert the amount to my account, they are always kept on going creating a new ticket and ignore the olde...
Jun 04, 2019 by Ramulu S
Cable operator is charging more than the fixed amount (Gtpl Set Top Box) Open
These people at shakti cable charge us more than the maximum amount for a channel like the Sony pack is available for rupees ** and these people charge around ** - *** rupees. Not even giving all channels. The amount is given to cable operators...
Jun 04, 2019 by Prakhar Dubey
D2h worst service (Videocon D2h Services ) Open
Videocon service is worst. Last one week there not installed setup box. They are also not giving proper service. They not allowed to go with other service providers. Just keep the amount with them struggle the customer. Please take serious acti...
Jun 04, 2019 by Raghavendra
Setup box not loading (Videocon D2h) Open
I have an issue regarding the d*h company that the setup box loads until ***% and stops showing the home page. This problem is around * to * days and we couldn't get any response from the company. We have * connections in our family and the oth...
Jun 02, 2019 by Poojith goud
Refund is not received (Dish TV) Open
Payment is not received. Two months passed. Google pay tell me bill desk refund your payment. But payment is not received. I share bank statement much time. But Google pay not to help me. ...
May 28, 2019 by Parveen
Signal not available (Videocon D2h) Open
Last * days there is no signal in my set of box. Daily I call customer care service. But there are no benefits. They said after * hours the problem will solve. Before * weeks one signal problem is found. I informed the customer care. After ** h...
May 27, 2019 by Varghese Mathai
Independent TV not working (Independent Tv) Open
I have installed Independent tv on *st Jan **** after * months not a single channel is showing in my Tv from last month. It shows Error-* E-** filter is not enough. I have tried to contact their customer care but they did not receive my call fo...
May 26, 2019 by Darshit Bhaliya
Service not delivered in lieu of money (Priya Cable Company) Closed
These guys are based out of Sector *** (Near Mother Dairy) charged money in advance for TV cable from my aged parents and for * consecutive months and didn't provide any channels. My parents went to them and asked them to provide the connection...
May 23, 2019 by Shayari Bhattacharyya
Fraud has happened (Tata Sky India) Closed
Recently I shifted from one location to another within Bangalore. I called tata sky CC that my box is not working as per the process. I requested for relocation. I cancelled the request because I didn't have the Dish and I asked the CC executiv...
May 23, 2019 by Venu
Tata Sky executives and technicians are not providing support for their disrupted services (Tata Sky) Closed
Tata sky executives and technicians are not providing support for their disrupted services. Since * days (**th May ****) the complaint has been lodged but their executives give false assurances that their technician team will be visiting soon b...
May 23, 2019 by Lalatendu Pattnaik
Poor service given (Independent Tv) Closed
We have given the sufficient amount for * year for all channels still such poor service is provided. Half of the channels are not working from one month before. We request you to please correct it....
May 22, 2019 by Garvit sharma
Videocon DTH harassing us (Videocon Dth Services) Closed
We have recharge Rs. *** to vide**.**ocon DTH on **.**.****. But still, the date I have not got the service. I have several times launch complain in customer care but they have given me the only time. Within ** hrs, within ** hrs your problem w...
May 21, 2019 by Sunita Prusty
Request for service engg (Videocon D2h) Closed
Very worst service for * days. I am requesting for service engg to set the dish antenna. Customer representative staff always responding like we escalate the issue it will get resolve within * working hrs. Sr. Supervisors are very arrogant. The...
May 20, 2019 by Niranjan Nahak
Recharge not shown (Videocon D2h) Closed
I have done the payment via Paytm on ** May ****. Still, on ** May ****, my recharge is not shown in my account although Paytm is showing payment done. Also, the customer care service is not doing anything to resolve it....
May 19, 2019 by Brijesh kumar
Advance payment cable shut down many times their package is showing very less (Den Cable) Closed
Our Den cable operator is charging the full amount in advance. The whole month the connectivity is poor, no one picks the phone for hours if they do pick up they take a lot of time in rectifying the mistake and say poor manpower. Earlier we wer...
May 19, 2019 by Kalpana Saxena
Charged extra amount (Icc Network) Closed
With reference to TRAI channel selection basis, I had selected the channel and paid the amount accordingly. However, from last month Laxmi cable started collecting extra RS **/- stating government has increased the amount of channel from last ...
May 19, 2019 by Rajiv
Harassing customer by giving false commitment (Airtel DTH) Closed
I have an airtel Dth connection. I am not getting a signal and complained about it since **th May. Its a severe cyclone occurred here in Bhubaneswar on *rd May due to which it happened. I called them several times and also mailed them several t...
May 18, 2019 by MANOJ KUMAR PATI
Delaying in refunding additionally deducted relocation charges for D2H unit (Videocon D2h) Closed
I have relocated from Pune to Aurangabad on **-Mar-**. Relocation charges Rs. ***/- collected by installation engineer at the time of removing the unit from my earlier location (Pune) as well as the Rs. *** deducted by Videocon d*h from my d*h ...
May 17, 2019 by PARAG HADKE
Channels are not showing properly (Independent Tv) Closed
I bought connection of Independent Tv under scheme all channels including HD free for one year and FTA channels for five years. However just a month after that, they stopped showing HD channels citing TRAI regulations and now even the SD channe...
May 17, 2019 by Hemant pathak
Not giving service properly (Malnad cable company) Closed
Our local cable operator who is having an agency of den cable network after new rule got applied from TRAI couples of the month he has not to visit the customer's place. After doing too many calls then he finally comes to my place and does the ...
May 16, 2019 by Ganesh kotian
Issues in service (Airtel DTH) Closed
I request for disconnection of Dth. They offered me some offer then I said to continue service but it's not fulfilled. So I am very frustrated. Please help....
May 15, 2019 by Viswas
Complaint not solved from last 2 months (Independent Tv) Closed
I am not able to see any channels. I called customer care * months back and still, they have not resolved this issue. Its showing Tuner is locked. I explained each and everything to Independent TV customer care and they said we will send our te...
May 15, 2019 by Anup GOEL
Cheating the consumers (Independent Tv) Closed
Independent tv cheated its consumer by keeping up the promise made while booking the connection. Promised to provide ***+ HD channels and ***+ sd channels for the year. Now forget about the channels service is stopped channel stops and plays f...
May 14, 2019 by Mahesh H
Customer care not responding channels hang after every 2 seconds (Independent Tv) Closed
All TV channels hang after every * seconds. I m unable to reach customer care number from the past * days. All HD and English channels went from **th Jan ****. Can anyone help how to reach independent tv?...
May 14, 2019 by Himanshu Chauhan
Recharge not done (Airtel DTH) Closed
Refer account no **********-***. Recharge was done twice for Rs. ***/-. Initially, the additional account was separate. The secondary account is not in use for months together but during last two recharges of ***/- charges of secondary connecti...
May 13, 2019 by LOKESH VARSHNEY
Dth done fraud (Independent Tv) Closed
I purchased a package for Rs. ****+*** free all paid and HD channels for *st one year. Thereafter all free channels up to * yrs. I did the installation in Dec'** but they started reducing all paid channels now many free channels coming as of no...
May 13, 2019 by Shekhar
Poor and irritating service (Independent Tv) Closed
Since the registration, until today independent tv is a source of irritation and height of poor services. It took nearly one year to the installation after registration. During this period the summer vacation of my children was exhausted withou...
May 12, 2019 by Rajiv kulkarni
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