D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.
Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.
Commonly Reported DTH Complaints in India?
The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.
So what can you do if you have complaint against your DTH provider?
How to resolve DTH Complaints in India?
1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.
You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.
3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.
4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.
Complaints
Unable to add remove channels (Bhaskar Cable Network) Open
I m not able to add or remove channels. My cable operator is not adding or removing channels. They are proving *** FTA of their choice and on choosing ala carte basis on channels they are charging ** Rs. I am constantly calling him and he is sa...
May 16, 2019 by Prashu Jain
Dish TV not recharged (Dish TV) Open
I recharge my Dishtv subscriber. But not update my tv accounts. Already three days left. Dishtv customer care not updated my account. They only tell me immediately update. But not update my tv account till date. So please take action. ...
May 16, 2019 by AP Raj Kumar
Tv not working (Independent Tv) Open
For the last week, the channel is stopping at intervals every second and if I am not satisfied then I will also face a case of mental harassment along with fraud against the company. I did not get scratched in court....
May 14, 2019 by Sapan mittal
Poor service provided (Airtel DTH) Open
I have registered a complaint about Airtel DTH after cyclone Fani in Bhubaneswar on *th May-**** to repair my Antenna. I used to call them *-* times everyday to resolve the issue. Every time customer care is saying the technician will come with...
May 13, 2019 by PRASANT
Incomplete service done (Independent Tv) Open
Independent tv promised to provide the HD and non-HD channels at the time of payment. Everything was in the beginning but after some time I am not able to view most of the channels. There has been no reply from the company regarding this inconv...
May 13, 2019 by Mahesh Kumar
Cancellation and refund not done (Independant Tv Reliance digital) Open
In Nov **** I opted for independent tv installation and paid **** online. They failed to provide installation and we requested for the cancellation. We received a mail from them and they informed us that they have initiated the refund. This ref...
May 12, 2019 by Bapuji
Cheating by the company (Videocon D2h) Open
Videocon Customer ID: ******** I wish to bring to your attention a clear case of cheating by Videocon D*h. I hereby recite the sequence of events where the company has cheated me of Rs.****/- and have denied refund on flimsy ground. I would gre...
May 11, 2019 by PRADEEP P
Service deficiency done (Dish TV) Open
My dish TV VC no:************. Since * days I have given a complaint on dated *th May ****. Without any proper acknowledge they have closed my complaint and again I have raised my complaint on **th May **** but still, no one addressed my issue ...
May 11, 2019 by K Naresh
Worst customer support (Videocon D2h) Open
I have relocated from Hyderabad to Bangalore. I am using videocon for more than * years. Relocation charges Rs. ***/- collected by installation engineer as well as the amount deducted from the account. I have called customer care for more than ...
May 10, 2019 by Shahul
Cheated the customer (Videocon D2h) Open
I have raised a request to relocate my D*h from Chandanagar to Ameenpur in Hyderabad on *th May. First, they said within ** hours issue will get resolved. But May *th one person called me they said we will do it after that one person came deins...
May 10, 2019 by Veeresh Puchakayala
Channels are getting freeze (Independent Tv Reliance) Open
I have an independent tv connection in the month of October ****. And now it had stopped working. No one in customer support is listening to any complaint. They are not responding....
May 10, 2019 by Rohit Anand
Connection not working (Independent Tv) Open
My connection has not been working for the last * days and I had called Independent TV to complain on *th May ****. I was given the assurance that it will be rectified in ** hours but it hasn’t been rectified till today i.e **th May ****. I h...
May 10, 2019 by Bharti
Charged forcefully for setup box (Tatasky) Open
My tv started showing video signal not connected. I lodged a complaint on **/**/** with Tatasky. Their technician came and told me that the setup box was creating problems and I will have to pay Rs. ***/ for the new one. When the tv was started...
May 10, 2019 by Chandra kumar kapoor
Company gives false promises and bad services (Independent Tv) Open
I have purchased ITV set up in Feb ****. As per t&c company shows all channels on their platform. But on March ** they removed channels one by one. Customer care doesn't respond if you call. After some time star network channels and then zee ch...
May 10, 2019 by Nitin Panchal
Service not activated (Airtel DTH) Open
I have topped up my DTH on *th May **** but still not getting my service yet. I had with DTH customer care but they are nothing but useless. They are just giving assurance and asking for the wait. ...
May 10, 2019 by Deepak Kumar
Regarding freezing of channel (Independent Tv) Open
Channels are getting frozen for every ** seconds and unfroze for ** seconds. I called up installation guys but they are not giving any proper response. Toll-free numbers of independent tv ****-***-**** are not working. I had subscribed for a to...
May 09, 2019 by Mahesh
Very bad customer service (Videocon Industries Ltd) Open
This is the reference no GHA**********. I purchased a semi-automatic washing machine for Videocon. After * year its motor was damaged and its cover under *-year warranty and now company send a technician. Technician visit and took the money for...
May 09, 2019 by Anshul Agrawal
Harassing a lot from last few days (Independent Tv) Open
I have installed the * Independent setup box in January **** month but then after they are not providing support. Most channels are deactivated for a long last time as for current all Zee network channels are not working. Rest all channels are ...
May 09, 2019 by Aarit Dahiya
Not getting proper reply (Gtpl Cable ) Open
No signals from two days and this issue occurred more than *-* times. The operator did not respond properly to customer care also. ...
May 08, 2019 by Ramij Meman
Set top box freezes in every 10 seconds (Independent Tv) Open
The set top box shows video for approximately ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please ...
May 07, 2019 by Vineet Sardana
Problem in TV (Independent Tv) Closed
Mujhe independent tv ne preshan kr rkha hai. Customer care Wale bhi thik dangh se problem nhi sunte. Please help....
May 08, 2019 by Anil kumar
Service not given (Independent Tv) Closed
Facing regular issues with Independent TV services. Earlier there were issues related to channels availability and now this hanging problem which is very frustrating. Customer care number is always busy and there is no provision of call back. H...
May 08, 2019 by Rajeesh T K
Package not given (Independent Tv) Closed
Facing regular issues with Independent TV services. Earlier there were issues related to channels availability and now this hanging problem which is very frustrating. Customer care number is always busy and there is no provision of call back....
May 08, 2019 by Sleep singh
Package not completed (DEN Networks) Closed
I have paid Rs. *** for the pack on **-*-****. They interrupt connection on **-*-****. Please help....
May 08, 2019 by J p
Hanging problem in TV (Independent Tv) Closed
Facing regular issues with Independent TV services. Earlier there were issues related to channels availability and now this hanging problem which is very frustrating. Customer care number is always busy and there is no provision of call back. I...
May 08, 2019 by Rahul Garg
Services not provided (Independent Tv) Closed
Channel stopping after every ** second and company is not even answering calls and complaints. ...
May 08, 2019 by Vansh Singla
Channels freezing after 10 sec (Reliance Independent Tv) Closed
Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Our previous complaint about no signal was resolve in * months. Very bad experien...
May 08, 2019 by Pankaj Ghildiyal
Channel freezing in every 10 second (Independent Tv) Closed
Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Do the needful....
May 08, 2019 by Santosh Gautam Yadav
Cable TV not working (Independent Tv) Closed
I was earlier using TATA sky and saw lower cost offered by Reliance digital. I had purchased * nos of digital set-top box cable TV connections from Reliance in Aug ****. Now called Independent TV. After a long follow-up, the connection was give...
May 08, 2019 by Santhosh Hegde
Channel freezing in every 10 second (Independent Tv Reliance) Closed
Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. ...
May 08, 2019 by Rajat vashistha
Package not delivered (Independance Tv) Closed
The set top box shows video for approximately ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please ...
May 08, 2019 by JAYENDRA
Channels get freezing (Independent Tv) Closed
The set top box shows video for approximately ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects. I need a refund. ...
May 08, 2019 by Sonu Sivan
Freezing problem in channels (Independent Tv) Closed
The screen shows for ** seconds and it gets stucks for about ** seconds and this problem is with every channel. Please solve this asap....
May 08, 2019 by Anjali Gupta
Channel freezing in every 10 second (Independent Tv) Closed
Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Do the needful. ...
May 08, 2019 by MADAN PARMAR
Services not provided (Independent Tv) Closed
At the time of selling the product to us, we have been told that all the channels as per our plan will be provided except HD channels. But suddenly they have stopped providing Discovery channels and English Movie Channels which were active in t...
May 08, 2019 by Shekhar
SD channels started decreasing (Independent Tv) Closed
Every channel freezes for every ** seconds and resumes after ** sec. HD channels stopped long ago. The number of SD channels started decreasing from months. Whatever channels still coming to their count is going down. Zero customer service. I h...
May 08, 2019 by Naresh
TV channel freezes (Independent tv cable) Closed
The TV shows video for ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please help me in solving thi...
May 08, 2019 by Vijay Reddy
Low signal strength (Tatasky) Closed
I am having multi tv connection of tata sky. From the last several years I am availing its timely services but this time it is not up to the mark. Our television is not receiving an accurate signal from the last two weeks. I am complaining abou...
May 07, 2019 by Bharati Pathak
More than channels are cut from my package (Independent Tv) Closed
Many time complaint raised to customer service but not rectified and not suitable reply as I want. My problem is that more than **% of the channel is cut without any query as I purchase all channels are given in smoothly with all HD channels. N...
May 07, 2019 by Chittaranjan padhi
No signals and channels are not working (Independent Tv) Closed
I purchased independent set-top box * months back and paid **** for *-year subscription. But since **/*/**** and after trai policy changes many channels got disappeared. Now on * May ****, all signals lost and no channels are working. Tried to ...
May 07, 2019 by Pravin Yadav
File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.
Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip