Top consumer complaints in 2024 - Voxya Consumer Forum Online

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.

Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.

Commonly Reported DTH Complaints in India?

The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.

So what can you do if you have complaint against your DTH provider?

How to resolve DTH Complaints in India?

1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.

You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.

3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.

4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.

Package not delivered accurately (simran cable network) ^Open

Cable operator never provides the channels we take in the package and charged for all channels. Please do the needful....

Sep 07, 2019 by Ashish Bagde

Fraud done by independent TV connection (Independent Tv) ^Open

I booked an Independent tv connection on ** March ****. Their customer care after four months continuously told me that it will be connected within a week. But after * months waiting they installed the connection. Still, from last Jan month, th...

Sep 03, 2019 by Amit verma

Dth service not resumed since 3 months (Independent Tv) ^Open

The services of this dth provider are stopped form July **, ****, and till date. Between this time period provider promised * to * time for the resumption of their service but failed. Lastly, he gave a date of ** Aug but still it is same no cus...

Sep 03, 2019 by Suraj raj

Tata Binge service not deactivated (Tata Sky D2h) ^Open

I had given request for de-activation of trial pack of Tata Sky Binge on **-**-**. It has still not been de-activated and I am being charged for the same. I have contacted customer service a number of times as per complaint number *L**UBH* but ...

Sep 02, 2019 by Saluzino Dsa

Harassment & fraud by Airtel DTH company (Airtel DTH) ^Open

*. Airtel set-top box (so-called upgraded) is not getting connected to wi-fi broadband internet wherein from the same location my other gadgets are getting connected ie. Led smart tv, digital camera, laptop, mobiles. *. The video screen hangs ...

Aug 30, 2019 by ARJUN RAWAT

Regarding relocation issue (Tatasky) ^Open

My account is linked with RMN i.e ********** and my alternative no. Is **********.. I have raised a reallocation request on *-*-****, since that to till date there is no response from your side.. My call history for the request are as fol...

Aug 29, 2019 by DHEERAJ Chunduri

Regarding independent TV services (Independent Tv) ^Open

Dear Concern I have a connection of independent tv from **/**/**** which is bookedonline in **/**/**** and i got this connection after ** months approx. After getting connection i have faced many problems like firstly HD channels are not av...

Aug 29, 2019 by Vaibhav verma

Add on channels not activated on my SunDTH (Sun Direct) ^Open

I use Sun Dth and I have subscribed to HD Pack and few channels are not available in my pack so I opt for Add ons, Similarly I activated Sony Six on *rd and Sony Ten on *th of August and till date those channels are yet to be activated, I...

Aug 26, 2019 by Hemanth

Regarding recharge d2h (D2h Videocon) ^Open

My d*h id is ********* but customer care call me my recharge id is ******** but after done my recharge customer care call me this is not your id and I will solve your problem in ** hours but now customer care no reply....

Aug 21, 2019 by Manoj

Pathetic customer support (Videocon D2h) ^Open

I requested an engineer visit to solve no signal issue on **th Aug and was promised that the engineer will visit in ** hrs. I stayed back home to attend the engineer for a full day and then follows up the engineer, he just rudely said call him ...

Aug 14, 2019 by Santos Sundaray

Service get disconnected (Videocon D2h) ^Open

I complained my D*h is showing the signal not available problem on *-Aug-****. They sent one person to fix that issue. I paid the amount of Rs. *** cash to that person. After a few days in my d*h account, they deducted money Rs. *** for that se...

Aug 13, 2019 by Dharmalingam

HD channels disconnected (Independent Tv) ^Open

I was a customer of Reliance big Tv and subscribed to one year HD channels with the offer released on May **, ****. After this Independent TV came and gave the connection in October **** and the channels were coming until March ****. After this...

Aug 12, 2019 by Sharanabasavaraj

Den cable operator not providing free to air channels (Den Cable Operator ) ^Open

I have subscribed sony buqet, zee buqet and other channels. But my cable operator not providing all the free to air channels despite complained many times. Whenever I go to complain they are insisting to subscribe their channels pack. What to d...

Aug 08, 2019 by Dipak

Poor response and behaviour (D2h) ^Open

I have recharged my d*h tv setup box at **:** hrs today and till that I have spoken **-** times to customer care and also lodged a complaint but there is no response from there side. Every time they say the service will activate within ** minut...

Aug 05, 2019 by Balwant

Without my knowledge Airtel DTH change my plan (Airtel DTH) ^Open

I booked a new Airtel DTH connection with a one-year subscription on ** /**/**. On */*/** my subscription plan has been changed without my knowledge and consent to the higher monthly subscription. When enquired the customer care blames TRAI rul...

Aug 03, 2019 by V b govindaraju

Disconnected service due to billing issues (Asianet Communication Digital Tv) ^Open

As per the new TRAI rule, Asianet Digital TV provided the facility to subscribe channels through their portal. As a first step, I chose an Ala Carte set of channels from their portal and when I got the notification to recharge due to insufficie...

Aug 01, 2019 by Dilip C

TV cable service asking for more fees after paying 6 months advance payment (Phuntyme Cable Tv) ^Open

I am a resident of Andheri West Mumbai. I have a cable tv operator by name of phuntyme cable TV contact no ************. They have charged me *** for * months giving me a discount of ** if I pay in advance for * months I paid in December **** ...

Jul 30, 2019 by Raj Singh

Wrong information shown (Airtel DTH) ^Open

I have recharged for * year in the south pack in **** and that package valid date is Dec **** to Dec ****. Now am checked my status and it is showing end for Sep ****. I discussed with customers and their management they give wrong information....

Jul 27, 2019 by Muddam pullaiah

Worst service and mental harassment (Videocon D2h Services ) ^Open

Actually this time my family is facing a repetition of mental harassment on the hands of Videocon d*h while my INR **** is completely stuck with them. Actually, after around two years my wife reconnected our d*h connection as we were living out...

Jul 24, 2019 by Abhinav Kaushik

First HD & other some channels are stopped (Independent Tv) ^Open

I was installed Independent tv in Sep **** and after that first HD & other, some channels are stopped. After then some channels for a time starting and stopped again and again but from ** June ****. Its completely stopped and no one responds lo...

Jul 23, 2019 by Tribhawan Kumar

Service not available after recharge also (Videocon Services customer ID no ) ^Closed

I have recharged my account on *th May but still services of videocon d*h are not resumed and I could not see any channel. In fact by recharge due date is **th May however, my services are suspended by videocon without any intimation. Custom...

May 07, 2020 by Sopan thube

Recharged full amount but channels are not coming (Videocon recharge) ^Closed

I had recharged account with ***Rs but since morning channels are not working and i am calling customer care in every * mins, but calls are always busy. Please start my service : Customer Id : ********* Name Dinesh Mehra...

May 07, 2020 by Kapil Kukreja

Recharge done but not reflected (Videocon recharge) ^Closed

Today, I was trying to recharge my d*h account number ********* with an amount of Rs. *** using the d*h infinity app. I used my PNB debit card. My account was successful debited with Rs. *** but recharge was no reflected. Several times I refres...

May 07, 2020 by Ishraque Ahmed Ansari

Nothing coming on tv (Videocon D2h) ^Closed

No channels are working and showing channels not subscribed although we have recharged the account and there is balance in th account. Their customer care services are the worst with zero solutions....

May 07, 2020 by Om naagar

channels are not working (D2h Videocon) ^Closed

May 07, 2020 by Asha

Channels are not showing up (Videocon D2h Services ) ^Closed

Channels are not showing up suddenly from today afternoon. Even though recharge is sufficient for this. ...

May 07, 2020 by Rohan Rokadia

Channels are added but not activated and I have recharged but not activated (Airtel DTH) ^Closed

I have changed my plan but only some channels are activated. I have recharged my account yesterday but it is still not activated. ...

Apr 12, 2020 by Amiksha

I have recharged my Airtel DTH account but it s couldn t show or not active my tv channels (Airtel DTH) ^Closed

My order ID is:-********...

Apr 02, 2020 by Neel Patel

Recharge issue (Videocon D2h Services ) ^Closed

I have recharged two times they are simply deducting my recharge amount in one day ...

Apr 02, 2020 by Nargis shaikh

Channels are not started (Dish TV) ^Closed

I have paid *** rs.. though channels are not started. Registered mobile number ********** VC no. ***********...

Apr 01, 2020 by Aniket Surwade

Recharge for Entire Year but Not Received the Sevices (Tata Sky India) ^Closed

I have recharge my Tata Sky account ********** for entire year in April, as per service contract they have to provide service for** months however now they have zero out my balance in January and need more money. I have raised complaint multip...

Jan 09, 2020 by Ashish Gupta

Not fixing the setup box problem (Tatasky) ^Closed

On **th Dev.**** I had recharged my Tatasky subscriber I.D. no.********** amounting to Rs.***/- and the system showed software is downloading with *% progress. In this regard i had contacted the customer service of tatasky the same day and they...

Jan 06, 2020 by Dipankar Rai

Complaint regarding malpractices followed by Videocon provider (Videocon D2h Services ) ^Closed

Dear Team, This is regarding unnecessary assigning channel to my Ala-carte pack for a fixed time period. As you can see in the attached screenshot the Videocon d*h provider purposely assigned "Star Bharat" channel to my user id "********". ...

Jan 05, 2020 by Shrikant Panda

Deducted amount of my account (D2h Videocon) ^Closed

Without my notice Rs. *** has been deducted from my D*H account towards engineer service though the engineer has not visited. When I ask to revert the amount to my account, they are always kept on going creating a new ticket and ignore the olde...

Jan 04, 2020 by Bhalchandra mangilal Chavan

Bad service and product (Videocon D2h Services ) ^Closed

From the past few months we are facing set top box restart issue and we keep on complaining about the issue but every day they use to say within * hours issue will be resolved but still no one visited. Once engineer visited for issue but did ...

Jan 02, 2020 by Syed Zulfikhar Ahmed

Multi tv converted to single tv (Dishtv) ^Closed

Hi Team, I have been victim of dth converted to single connect from multi tv connection. My mother use to watch aastha and other channel and they have stopped showing us channel saying it is converted to single connection. You need to recha...

Dec 03, 2019 by PUNEET GUPTA

Intentonal harassment by cutting off channels (Videocon Dth) ^Closed

Continious and frquent harassment by cutting off channels everyday from **th of this month....

Nov 29, 2019 by Anima Dash

TV has been suspended for more than 6 months (Independent tv dth operator) ^Closed

I purchased Independent TV this year, first, within a month my all HD channels were stopped and soon after that my complete services were disrupted. Its been more thank * months now....

Nov 29, 2019 by Amit Garg

Videocon dth harassing services (Videocon Dth Services) ^Closed

Continuous blockage of network purposely to extract money.Harassament...

Nov 27, 2019 by Anima Dash

False commitment given (Airtel DTH) ^Closed

Hi Team, Broadband register number : ********** / ************_MH On **th November I took connection from Airtel Sales Person Mr.Gitesh :(Mob-**********). He committed me that for *** Rent/month I will get Unlimited *** mbps plan . I d...

Nov 23, 2019 by CHIRAG MATALIA