D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.
Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.
Commonly Reported DTH Complaints in India?
The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.
So what can you do if you have complaint against your DTH provider?
How to resolve DTH Complaints in India?
1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.
You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.
3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.
4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.
Complaints
D2H no signal for 5 days (Videocon D2h) Open
My Videocon d*h does not have a signal for the past * days. Repeated calls every day assuring that a technician will visit in *hrs/**hrs. Not a single call so far....
May 25, 2019 by Sundeep
D2h services not provided (Videocon D2h Services ) Open
D*h cable was not working and I have registered a complaint with customer care of Videocon d*h for * times in ** days and every time they tell your issue will be resolved in * working hours but even after ** days, the issue is not resolved. Wh...
May 25, 2019 by Bassanagowda
Videocon D2H service disturbed after cyclone (Videocon) Open
After the cyclone, there is no signal on my TV. I complain at Videocon customer care twice but they were not attending it. They were closing the call without resolving it. Every time they were told that our technicians will attend it but till d...
May 24, 2019 by Baniputta Panda
Videocon D2H Set top box not working (Videocon D2h) Open
I have been using Videocon d*h from one year. Now I feel regret with services. My customer id *********. It is been ** days, ** complaints I filed. But the issue is not resolved. One engineer has come and changed set box and remote, taken money...
May 24, 2019 by Raghu P
Channels not working (Independent Tv) Open
We took the Independent Tv connection by paying the annual amount we were supposed to enjoy all the channels. Surprisingly it just worked for *months after that all the channels stopped working no reply from wonderful customer care. My time mon...
May 23, 2019 by Menu
Videocon dth signal problem (Videocon D2h) Open
After several complaints with Videocon customer care, they are not solving my DTH signal problem since last ** days. Complain No: ********* Date of complain **.**.**** my customer ID: ********...
May 23, 2019 by SUNITA PRUSTY
Ignoring relocation requests (Videocond2h) Open
I have been requesting videocond*h customer care from last ** days. I have almost given * complaints regarding my relocation. They simply say that we have launched a request and tomorrow our engineers will contact you. Two three times they cont...
May 23, 2019 by Pritish Kumar Pradhan
Set top box installed by independent TV not working (Independent Tv) Open
One representative of Independent TV called me to ask me that when can he install the set top box which was prebooked by me via the internet. On ** Feb ****, the representative came to my house to install the set-top box. He installed it and I ...
May 23, 2019 by Saket Sharma
Paid for D2H connection but not installed (Videocon D2h) Open
I applied for Videocon D*H connection online on **th May by paying Rs ****. Then I got a call from their engineer and he said I will come but I will charge more *** Rs. So I contacted customer care to get to know why there is more charge as suc...
May 22, 2019 by Sandesh Pawar
No connection from past 5 days (Independant Tv Reliance digital) Open
There is no connection from the last * days. It is showing error as connection lost. After calling customer care they are saying it would be resolved in half an hour but there is no respite. * days ago they told they have noted the complaint an...
May 21, 2019 by Ankit Porwal
Money not refund by company (Airtel DTH) Open
I have four Airtel Dth TV connections at home. There is a rule of less amount on all child connections. From the month of Jan ****, Airtel is deducting the full basic amount of Rs.***/- on every connection. I called up customer service to reduc...
May 21, 2019 by Rajesh Bhatia
Videocon d2h not providing service since 20 days nor is it refunding payment (Videocon D2h) Open
My Videocon D*h service has been down since last ** days. I have lodged several complaints with their customer care and they mention multiple times that they would resolve within ** hours/** hours while it has never been resolved. Finally, bein...
May 21, 2019 by Devadatta Sahoo
Unable to watch Tatasky since 20 days no action taken yet (Tata Sky) Open
I am unable to get a network in my tata sky connection. I raised an issue since the *th of May. They promised it will be resolved and technicians will resolve within **-** hrs. Since then I have been calling them daily and I am mentally harasse...
May 20, 2019 by Prasanjeet Lenka
Service not provided (Videocon D2h Services ) Open
Complain raised with Videocon D*h for getting no signal on **th May. As per customer care, it should be solved within ** hrs. After ** hrs when called back it was told ** hrs. Then again called after ** hrs still no response from the team other...
May 20, 2019 by Satyasanjibani Routray
Deficiency of D2H service (Independent Tv) Open
I have taken *-year subscription offer from Independent TV promising over *** channels. But now I am unable to enjoy the services as almost **% of the channels are removed by the company citing technical problem or Trai Guidelines. Firstly Star...
May 20, 2019 by ANISH KUMAR
Unresolved technical issue (Dish TV) Open
I had registered a complaint on *th May **** with Dish TV regarding a technical issue that caused my TV connection/signal to intermittently blink. The signal was cut off for *-* seconds once every ** seconds. Whatever I was trying to watch was ...
May 18, 2019 by Vamshidhar Reddy R
Videocon D2h is not refunding my money even after 15 days (Videocon D2h) Open
They are not refunding money and doing unnecessary harassment. I have done recharge through my credit card and it got failed when I request them for a refund they are simply harassing. I have raised complaint id two times as follows ********* o...
May 18, 2019 by Biswajit samal
Videocon D2h signal not found (Videocon D2h) Open
From **th May ****, my d*h connection is not working and its display only signal not found the message. I call d*h customer care on the same day and ask for assistance they said within ** hr engineer will visit my location and will solve the is...
May 18, 2019 by Rajendra natha bhalekar
Dishtv not recharged amount already paid in before 4days (Dish TV) Open
My dishtv recharged already. But dishtv company not update my account. I am speaking to customer care. But they do not update my account and not return my money. No any reply in dishtv company. So please take action immediately. From the past t...
May 18, 2019 by AP Raj Kumar
Not getting DTH (Sri ragavendra cable and dish unit) Open
I am from Tamil Nadu. In my hometown only * channels coming in our cable that too for a month no channels coming. I ordered for DTH * months back, call up for complaints they speaking harshly and not responding properly. Trying for toll-free n...
May 18, 2019 by Tamil aruvi
Not got channel as per package (Independent Tv) Closed
I had bought a 'Freedom' package in which I am able to view all channel for next year. At start time I able to view all channel but after a month from March, all channel prime channel is off to view. Then after in between last month 'Star Netwo...
May 11, 2019 by Shubham
TV not working (Independant Tv Reliance digital) Closed
My independent TV channels are not working for * days getting an error and tried contacting customer care but not able to reach. Please help to refund the amount what we have paid....
May 10, 2019 by Raghavendra
Unable to watch tv even after full payment (Independent Tv) Closed
I purchased an independent tv connection in ₹**** couple of month ago. I was told that I will be able to enjoy all the channels for one year but soon after all the English Channel and HD channel were lost. I registered a complaint and was tol...
May 10, 2019 by Sameer Raizada
Old set top box given (Tata Sky) Closed
Mene tata sky ka naya set-top box liya tha. ** days ke baad usme thodi se gadbadi ayi. Vo ishe le gye aur unhone kha ki ham us jesa hi apko set-top box denge lekin unhone old set-top box de diya. Mene unko bahut bar kha lekin vo meri help nhi k...
May 10, 2019 by CHANDAN GUPTA
Not received any information regarding installation (Independent Tv) Closed
My booking id is R*********. Not yet received any information regarding installation. I was already booked through online at **-**-**. I am searching agency here can't find the proper address. After this, I raised the complaint against the inst...
May 10, 2019 by Chethan
Hanging problem issue (Independent dth) Closed
I have purchased Independent Dth set-top box in Feb ****. As per company shows all channels on their platform. But on March ** they removed channels one by one. Customer care doesn't respond if any call or mail. After some time star network cha...
May 10, 2019 by Sivarangababu Dhavala
Channels are not coming (Independent Tv) Closed
My channel not coming from *-week. Also, the company don't respond. Please help....
May 10, 2019 by Yash Gupta
Bad interrupted transmission (Independent Tv) Closed
Most channels are deactivated for a long time as of now all Zee network channels are not working. Rest all channels are a pause and play after every ** seconds which is really bad service. Imagine how can one sèe TV in breaks? This is really f...
May 09, 2019 by Ashish Pansare
Breach of contract (Independent d2h) Closed
None of the TV channels is coming from * days. The customer service number is not reachable and the distributor has changed his number in the Mysore region. I want to file a case against them in consumer forum and recover the losses I incurred....
May 09, 2019 by Pramod Kumar
Hanging problem occurring (Independent Tv) Closed
Facing regular issues with Independent TV services. Earlier there were issues related to channels availability and now this hanging problem which is very frustrating. Customer care number is always busy and there is no provision of call back. I...
May 09, 2019 by PRINCE GANDHI
DTH service not as promised (Independent Tv) Closed
They have promised to broadcast all the channels and HD channels for one year free after installation. Now many channels including HD channels stopped without any reason. Broadcast of running channels also not coming. No one taking calls on th...
May 09, 2019 by Sunil Kumar Gupta
Worst service given (Independent d2h) Closed
Since the last * days, I am not able to see any kind of channels on Independent d*h service. They have promised a lot before selling their products but since I have bought this product. I couldn't see any of the promises they kept. I am going t...
May 09, 2019 by Dhaval
Signal goes continues on and off in every 10 sec (Independent Tv) Closed
I am not able to watch any channel on the TV. In every ** sec, the screens are getting frozen. Tried calling cc but not responding. Also gave missed call number still didn't receive any call. Feel like the company is fake all the HD channels s...
May 09, 2019 by Anonymos
Issue in the service (Independent Tv) Closed
This is poor service third class Dth service provider. So don't purchase from this. There is the hanging problem from last * days....
May 09, 2019 by K venkatesha
D2h not working (Independent Tv) Closed
I purchase independent TV but it is not working after * month. Please help....
May 09, 2019 by Surajit Chatterjee
Fraud by the Dth (Independent Tv) Closed
I got independent tv fitted and all the channels are getting hanged in ** sec of broadcasting. Also, the Zee channels are not appearing due to which we are not able to enjoy the service that we have paid for. The company always keeps false prom...
May 09, 2019 by Jigar
SD channels started decreasing (Independent Tv) Closed
Every channel freezes for every ** seconds and resumes after ** sec. HD channels stopped long ago. The number of SD channels started decreasing from months. Whatever channels still coming to their count is going down. Zero customer service. I h...
May 09, 2019 by Prakash karande
Installation not done (Independent Tv Reliance) Closed
In March **** I had applied for two connection. After the regular advertisement in the newspaper, I had paid the amount through my credit card. I had received mail and they ask for * week time for installation and after * weeks I called them th...
May 09, 2019 by Himanshu Rawat
Channels are interrupted (Independent Tv) Closed
We have Independent tv connection on our tv. In the starting company said that the channels will be free for one year and all the channels will be available but now after a few months more than half are missing and except it, all channels start...
May 09, 2019 by Deepshikha
Picture freezes in every 15 sec (Independent Tv) Closed
Picture and sound freeze after every * to** sec. Customer care never connects what to do. Total waste of money....
May 08, 2019 by Jitendra rathi
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