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Nykaa
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Nykaa?
If you are not satisfied with Nykaa, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Nykaa and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Nykaa
But before filing a complaint, you should
a. Contact the customer support of Nykaa first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Nykaa - Cheated by Nykaa Closed
I have ordered ** items on **th July from Nykaa. They did not deliver my order neither I received any call or message from them or any delivery partner. Since one week I am calling them continuously but customer care people just say we will ...
Aug 13, 2020 by Eqra Shah
Nykaa - Refund not received Open
I have not received my refund of Rs.****/- from Nykaa payment was done on **th May ** nykaa canceled my order and said that they had refund the amount but I have not received it yet. Lodge complaint in my kotak bank also they are saying refund ...
Aug 11, 2020 by Varsha Manvani
Nykaa - Product Leakage Extremely appalling service Open
I had placed an order for ** items from Nykaa, out of which the Nivea face wash I ordered for my husband had leaked. I immediately recorded a video of the product and mailed them with all the details asking for replacement. Firstly, they took t...
Aug 04, 2020 by Supriya Dinesh
Nykaa - Expired product given to me Open
I ordered Maybelline lip kits from nykaa and the expiry mentioned on the website was January **** while the product that I received shows expiry November **** now when I ask nayaka for refund or replacement they denied telling that it it is not...
Jul 29, 2020 by Apoorva Sharma
Nykaa - Defective or low quality product Closed
I wanted to report the I have ordered a sling bag and it was on** th July. On the same day I raised a return request through email to the support team. I was not aware they do have call option only on their website but not on app. I have retur...
Jul 28, 2020 by Indhu
Nykaa - Transaction shows as successful but amount not credited to merchant Open
I placed an order on Nykaa and payed via Google pay. The transaction shows as successful here and the amount was debited from my account but Nykaa never received the amount. Its been a year and no action has been taken....
Jul 25, 2020 by Komal Agarwal
Nykaa - Delivery executive Closed
The delivery executive didn't know Kannada, which is the state's language. On telling him to learn kannada he asks me if I would teach him. This felt like harassment. That's not a conversation you have with a customer. I feel he asked that only...
Jul 25, 2020 by Apurva Shivakumar
Nykaa - Package not delivered but status on Nykaa app shows the product is delivered Closed
Order number NYK- ******** ******* with card payment for * products . Only one product was delivered and other one (Kama Ayurveda lip balm) was not delivered but nykaa app status showed both the products delivered on same day. I raised the comp...
Jul 13, 2020 by Sushmitha S
Nykaa - Order not delivered Open
Placed an order on **th May **** for three products. Only two orders were delivered. Status shows that it's getting delayed. When I placed the order and it got delayed and spoke with them they were saying they are investigating and told me to ...
Jun 29, 2020 by beulah yadla
Nykaa - Not accepting order cancellation Closed
I placed my nykaa order on **st June **** and entered my other address by mistake which I cannot reach out to because of COVID. I wasn’t allowed to cancel the order as it was already shipped till I realised it. I called customer care and they...
Jun 26, 2020 by Anaya Kamalapurkar
Nykaa - Delivery Package handed over to unknown person without checking with the customer Closed
I had made an order on Nykaa **th June, I realized that I entered the wrong address but since they don't have an option to change address after placing the order also due to covid ** they are not accepting returns so I checked other alternative...
Jun 26, 2020 by Heena Lalchandani
Nykaa - Missing product Closed
I ordered * products....in which i got only *....i raised my issue.....but they said...give me sometime!!! Give me sometime!!!!!!......my issue is not solved yet...very bad service...
Jun 20, 2020 by Suman vaish
Nykaa - PACKAGE NOT DELIVERED Closed
On *st June I placed an order of Philips Trimmer on the Nykaa website. All good till here.. The delivery date I received was for *th June,****.I waited very patiently. *th June arrived, whole day I kept on checking the status of my order and at...
Jun 09, 2020 by Kanika Koura
Nykaa - Package not delivered Open
I had ordered Philips trimmer on **th May , with order no ********-*******. Dispatched on **th May only It had reached Ghaziabad (Mohan Nagar) hub on **th May ,with Delhivery courier service to deliver the shipment. I patiently waited till ...
May 22, 2020 by Ovesh talashi
Nykaa - Refund not received Closed
I placed the order and later I canceled it due to some reason. I was told that full refund has been processed however I never received ₹*** I contacted the customer service they provided me ARN but bank says that is invalid and they a...
May 20, 2020 by Archana singh
Nykaa - No parcel delivered or no refund Closed
So I placed an order on nykaa amidst the lockdown , and the order never arrived, it said that the delivery guy attempted calling but couldn't reach , I didn't receive any call , it happened the first day so I contacted them and gave them an alt...
May 18, 2020 by Shravya
Nykaa - Money not refunded Closed
I had ordered the products worth **** to Nykaa. On *th April ****. It reached out for delivery on *th April but I had to cancel it and till now * days they saying due to lockdown the product didn't reach them so they won't refund my money. How ...
Apr 18, 2020 by Sharayu
Nykaa - Didn t receive refund Closed
I cancelled items from order NYK-********-******* AND NYK-********-******* and didn't receive refund . Now it's more than * days and didn't receive refund ...
Mar 27, 2020 by Nimitha Benny
Hi, I ordered around * items from nyka but received only * of it.Even after trying all sort of complains ,talking to customer care of nyka,chats,mails to support team.At the end they end up saying that "we have investigated the same with the w...
Mar 17, 2020 by Babitha
Nykaa - Defective product Open
I have ordered a 'Davidoff cool water wave' woman Eau de toilette spray rs.**** and i have received 'Davidoff cool water' which only costs rs.**** when i raised a complaint they have replied me that they have sent the correct product,iam the o...
Feb 09, 2020 by Dr.himaja
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