File a Complaint against Air India
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India?
If you are not satisfied with Air India, file a complaint now:
1. Go to "File a Complaint" form
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a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air India - Cancelled COKBLR Flight AI9506 without any information Open
I have booked Air India flight AI-**** , PNR is Z**FB , booking ID:NF**************, E-ticket number:***-**********, I tried for web checking with self health declaration and never issued e boarding for the same, due to Covid ** the flight ha...
May 29, 2020 by VENUGOPAL S K
Air India - Cancellation of ticket Closed
I had made a booking for Bangalore to Delhi on *th May(The e-ticket no. is *************) which was canceled due to the COVID-** lockdown. I tried to Customer Support on the next following day to get confirmation of my ticket but didn't get an...
May 25, 2020 by Mridul Singh
Air India - Air India not refund cancelled tickets money Open
I had a booking from Delhi to San Francisco on **th March, **** and return on *th June, ****. But because of the COVID-** situation, I had to contact the customer care and cancel my tickets on **nd March, ****. I booked my tickets from a trave...
May 25, 2020 by Akhauri Prateek Shekhar
Air India - Delay in refunding Open
I spent AED.*** + my FFP points ***** to upgrade to Business Class. My flight was cancelled by the Airlines (DXB **- Mar -- COK-** Apr) After receiving the info from Airlines, I cancelled the ticket on ** Mar at Dubai office. They told me to wr...
May 17, 2020 by Shibu Kottarathil Mammen
Air India - Refund not given by airline for cancelled ticket by the airline Open
I had booked a connecting flight through air india website on ** feb **** Flight details: AI *** from indore to delhi on ** may **** and AI*** from delhi to guwahati on ** Jun **** (PNR JC*KN) ...
May 06, 2020 by Ajay kumar
Air India - Not refunding Money Closed
I booked my flight through Air India to travel to Melbourne on **th May, now the lockdown has been extended the airline is not refunding my money. I have to book another flight to travel back can’t get my money back from the airlines....
May 04, 2020 by Jasvinder singh Dhir
Air India - No Refund still Flight got Cancelled Open
I had booked the ticket to fly on *st May before lock down but due to lock down flight got cancelled now i don't have any plan to travel till next ** April **.But air India is not giving full refund also not giving the same date ticket of next ...
May 04, 2020 by Prem Kumar Prasad
Air India - Air India Not refunding my money Open
I had two tickets booked for a trip from GAU-BLR. The flights were cancelled due to lockdown. I’m asking for a refund and not getting it. I’m told that I will be allowed to reschedule my flight but without origin sector (GAU) change and nam...
May 02, 2020 by Saransh Dugar
Air India - Air India not refunding my money Closed
I have two tickets booked for a trip from BOM-VNS . The flights are cancelled due to lockdown. I’m asking for a refund and not getting it. I’m told the amount would be held by Air India as a coupon for future use and to be used by September...
Apr 30, 2020 by Ashish
Air India - Air India not refunding my money Open
I have two tickets booked for round trip from CCU-DEL(** April-** May).The flights are cancelled due to lockdown. I’m asking for a refund and not getting it. I’m told the amount would be held by Air India as a coupon for future use and to b...
Apr 22, 2020 by Riya Bhowmick
Air India - Full refund not received Closed
I have booked direct air indis flight from Hyderabad to hubli and the journey time was *.** hrs. After few days i got message stating flight has been rescheduled. So i contacted airline and customer associate said that direct flight has been ca...
Apr 19, 2020 by Girish bhat
Air India - Refund of air India flight for lockdown duration Closed
Booked air India return flight ( Melbourne- Delhi) on *- Aug-**** for ** March **** -** April **** through makemytrip. Makemytrip reference number NN************* and PNR Z*TL*, Makemytrip reference number NN************* and PNR Z*TZD. Rai...
Apr 19, 2020 by Varsha
Air India - Air India not refunding money for autocancelled flights due to Open
Air India has auto-cancelled my bi-directional tickets between US<->India due to COVID** lockdown, but are not refunding the amount back to me. The only option given is to reschedule the tickets. My situation was to travel during April and I ...
Apr 19, 2020 by Sudhakaran Subramanian
Air India - Airline refused for refund Closed
Services cancelled due to covid I booked consessional fare fir they refused me for refund and told that I can book next flight by paying difference of fare.as flight cancelled from their side they refused to pay the amt.my pnr number is YZB...
Apr 18, 2020 by Pankaj soni
Air India - Refund not issued for cancelled flight Closed
I made a reservation on March-**th for a one-way ticket from Bangalore to Chicago for the travel date of April-**th. Within * days. Air India put all their bookings for April on-hold. They were also not answering customer service number for any...
Apr 15, 2020 by Ravi Samandur
Air India - Air India flight ticket refund Open
Dear Team, My Tickets nos are ************* and ************* , PNR no is Z*HW*, Date of ticket is **-**-****. I have books flight ticket from Dubai to Hyderabad for my wife and daughter, Flights got cancelled due to lockdown in Indi...
Apr 14, 2020 by K Dilip Kumar
Air India - Refund of tickets Open
Dear Sir/ Madam, *. I'd booked a ticket for two passengers from Chandigarh to New Delhi on ** Apr ** for travel on ** Apr **. *. In the wake of covid-**, All Air India flights have been suspended till ** Apr **. The said decision was an...
Apr 09, 2020 by Siddharth Singh
Air India - Air fare refund due to flight postponed Delayed for long hour by Air lines Closed
I had booked ticket for TRZ- MAA, for **th Jan'****, flight's actual departure schedule was **.** hrs, But I received successive messages on **th stating the flight was postponed for ** hrs, I had called Air-India's call center number , mysel...
Apr 06, 2020 by SRIDHAR RAGHAVENDRAN
Air India - Refund not received Open
I have booked return ticket of Air India flight for Ahmedabad to Toronto sector for Travel dates **th April to **th May. Now Air India has cancelled this flight. So I demanded refund of the paid amount, but they are denying refund and telling...
Apr 05, 2020 by Dhruv Virajkumar Jani
Air India - Air India cancelled Flight No Refund Price Gouging in Covid19 Open
I booked air india flight for my parents on April *rd **** from Delhi to NewYork, Due to Covid-** flight is cancelled, Now I am asking for refund, they are deducting **,*** per ticket for cancellation, Which is against the Aviation law in any c...
Mar 27, 2020 by Aman Bindal
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Questions about Air India
Ask questions about Air India and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air India?
0124 264 1407
What is Air India office address?
113, Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi - 110001 (Behind All India Radio).
What is Air India customer care email?
Checkin@airindia.in
Where to find Air India discount coupons?
Who is the Owner / CEO of Air India?
J. R. D. Tata
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