Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="online education complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Edutech and Online Education Companies of India</b></p><p class="artpara" style="margin-top:-100px !important;">
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Most Common Edutech and Online Education Complaints</b></p><p class="artpara" style="margin-top:-100px !important;">
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Education Complaints?</b></p><p class="artpara" style="margin-top:-100px !important;">
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
<b>1. Contact Education Company:</b>
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
<b>2. Use Social Media:</b>
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
<b>3. Send a Legal Notice:</b>
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
<b>4. File a Consumer Case:</b>
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today to get justice.
Complaints
Eduvanz and skill lync is fraud they are manipulating (Eduvanz and skill lync ) Open
Eduvenz is manipulating me to pay the fees without getting any job opportunities. And skill lync blocked my access and whenever I asked to cancel my course , so they told me that they don't have any cancellation policy to cancel my course also ...
Aug 01, 2024 by Prachi Prabhakar Nagpurkar
WhiteHat Jr is not refunding money for my son s coding class which we cancelled last year due to Int (Whitehat Jr ) Open
I had enrolled my son for WhiteHat Jr Coding class but due internet shut down in Manipur last year for more than * months, I requested the Institution for cancellation of classes and refund money for the classes remaining. Accordingly, they agr...
Jul 31, 2024 by Shinmila Khayi
Whitehat Jr No reply from WhiteHat Support team (Whitehat Jr ) Open
We have enrolled our son(Manan Bhatt) for Coding classes from November ****. One of there representatives Chintan Shah informed details about the classes and teacher, schedule and all. Below are the high level complaints *. Teachers are freque...
Jul 31, 2024 by Pooja Bhatt
Course Sold Without Full Information (Classplus application ) Open
I recently purchased the 'Financial Management Semester *' on **/**/**, but I'm unable to watch any of the content on my laptop. I've tried multiple troubleshooting steps, including using different browsers, clearing cache and cookies, and even...
Jul 31, 2024 by Rabi Mech
Refund not credited (Whitehat Jr ) Open
I enrolled my son, Samar Panchal, in WhiteHat Jr's coding classes with the expectation of a quality educational experience. Unfortunately, the classes did not meet our expectations, and she lost interest in continuing them. Consequently, I init...
Jul 28, 2024 by Rajeev Panchal
Whitehat jr refund not happening fir almost an year (Whitehat Jr ) Open
I enrolled my kid for a music course, I subscribed *** classes and paid *****/-. Kid complete ** classes. After that they changed the teacher, and we demanded the initial teacher, but it didn't happened, and we don't see the classes are produ...
Jul 28, 2024 by Rajesh Gandhi Bandrapalli
Collaboration Fee Not Paid (skillacademy by testbook) Open
We have collaborated with a brand called skillacademy by testbook. The collaboration started **nd June and Ended on **th June. It's been a month since they have not paid the money. The associate who collaborated with me left the company and the...
Jul 22, 2024 by Basavakumar M Madanashetty
Refund not processes (White hat junior coding class) Open
I had requested a refund from white hat junior as a part of their policy for the termniation of classes which were paid in advance. the complaint was registered in white hat junior under the case # ******** and the accounts team confirmed the r...
Jul 16, 2024 by manisha Katarya
Refund from Whitehat Jr (Whitehat Jr ) Open
After many requests, my son's SRAGVI GAMBHIR maths classes did not start. I am very disappointed and do not want to continue with WhiteHat any more. As I had opted for ***% credit cancellation, I request to immediately STOP all the classes fo...
Jul 16, 2024 by Nirmala Gambhir
Refund of debited amount (Whitehatjr) Open
Dear sir, On **/**/**** i had taken admission for my child in whitehat jr for coding classes,at the time of joining they said ** days observation time will be there with in that time we can exit from classes and amount will be refunded. due to...
Jul 11, 2024 by chandrakantha Reddy k
Great Learning Refund of admission fees (Great Learning) Open
I had enrolled for program PGPDSC from Great Lakes through Great Learning website. After the initial admission amount of Rs *****/- paid on **th July **** I wanted to back off from the program for personal reasons and mailed them regarding the...
Jul 04, 2024 by Vamsi Krishna Reddy Bandi
Not giving classes after payment (Oda classes Pigeon Education ) Open
Oda classes counselor (Shweta- **********) shared a link for fee payment. After fee payment, they demanded extra money. After denying the extra payment, they have neither given the class and nor willing to refund the fee....
Jul 02, 2024 by Kaushal Singh
I want to cancel my subscription but they do not proceed further (Planetspark) Open
I have enrolled for myself in planet spark education for online learning. Due to some reason I want to cancel my subscription. I never attended any class. Now they are not taking phone calls, neither reply any mail. ...
Jul 01, 2024 by Riddhi Vyas Chotai
Degree certificate still not given (Pooja Bhagavat Memorial Mahajana Post Graduate Centre) Open
I finished my masters in biotechnology in the year **** and yet my degree certificate has not been given.. i need it as soon as possible otherwise my admission to other universities might get cancelled . I have been contacting them but they are...
Jun 28, 2024 by Ranjitha S
Package not delivered (Tuetal) Open
Tuetal is a company which claims to be providing educational services by connecting tutors in specialized subjects with students. First they recruit tutors by asking them about their subject expertise. They insist that all tutors will have ...
Jun 24, 2024 by Vaishali Ratnam
Need refund from upgrad Manipulative sales tactics even when told no ability to pay emi convinced me (upgrad) Open
In February, Aman Raj Kesari contacted me from upgrad for a Master's degree abroad. At that time I was interested in it. I thought of taking an education loan to handle my education expenses. But as we held meetings with the representative. It...
Jun 21, 2024 by Jayaditya Gaikwad
Refund not received as committed (GD Goenka High School Sohna) Open
This is in relation with one of CBSE Affiliated schools namely GD Goenka High School (Affiliation No. - ******) situated at Sector-*, Sohna, Gurugram That I had approached the school in Dec'** in view of seeking information regarding the admiss...
Jun 14, 2024 by Lalit Joshi
Failure to procure the online classes for Ugc Net Jrf after the upgradation of subscription (byjus com) Open
I Smritilekha Tewary have enrolled in the course for Ugc Net Jrf for the year **** and was carrying on my classes till October but didn't avail any classes for paper * from November. My subscription was about to end in February and I upgraded m...
Jun 13, 2024 by Smritilekha Tewary
WhitehatJr Byju s Refund (Whitehatjr) Open
I am writing to express my deep concern over the significant delay in processing the refund for Case #********(WhitehatJr). Despite initiating the process months ago, providing all required documentation, and receiving confirmation that the ref...
Jun 13, 2024 by Krishna veni Palepu
Byju s IAS Complaint (BYJU'S) Open
Respected Sir/Madam, I purchased Byju's IAS preparation course for my younger sister in Feb. at first they took ***** rupees after that they took **** on EMI they said that they will provide every ben...
Jun 03, 2024 by Adarsh shukla
Want my money refunded (Byjus) Closed
I purchased a course of ***** and then i got a tab on *th April but now i wanted to cancel it but the customer care is not picking my call and also the executive saikat Chakraborty so i want help...
Apr 22, 2022 by Siwam adarsh choudhary
5g a 9gad (?2> >0M/M0. *&>'?>0@(8M%>*(>),8@$>.]@d) Closed
.H (?*G* A.>* .?*M*>, M *?&M/>*/ ,H*(?/>,*@$>.]@ .G *- * **M*K *G >*M/*$ *A,?(M$A ?*> *@*@/ *M*>'?>* &M*>*> .G*G *G$( -A$>( *G$A &G* G ,>*B& -@ ,$ *G$( -A$>( *,?$ *Hd...
Apr 21, 2022 by NILESH KUMAR Mishra
Please return back the product (byjus tab) Closed
Dear sir, I bought byjus for my *year baby. Because she is not focus on her studies. I paid **k totally. Now I don't want to use this tab. Please take your product back. I beg u please. I received a threatening call daily per hour for payment....
Apr 19, 2022 by Saranya
Cancellation of byjus course and loan as they have sanctioned two for a single byjus course (Byjus learning app) Closed
Sir I have purchased byjus course for class * to ** for my son SWARN SINHA on ** Feb **. for which I have paid ***** in cash and loan of *****. when apply for cancellation they give me discount and sanctioned a loan of ***** as told by them tha...
Apr 18, 2022 by NAVIN KUMAR SHINHA
Biju s cancellation and refund (Byjus) Closed
Byjus sales team has forcefully signed EMI of rd ******/- for my kids. Then I came to know that Biju is completely fraud and non trustable . So within ** hours I have requested for cancellation as per their process. But till now I did not rece...
Apr 18, 2022 by Soumavo Chattaraj
Scamming People saying Video conference s evidence doesn t count as they have provided Instructions (Byjus ias) Closed
Around August **, ****,An agent from Byjus had a video conference(or Counselling session online) ,with me regarding IAS BHLP program, offering Discounted price To the candidates that will be selected through the counseling session. It was recor...
Apr 15, 2022 by YENGKHOM ARLEX SINGH
I want to cancel my admission due to poor performance (Byjus) Closed
Sir, This is to inform you that i've been trying to contact with my mentor since many days. But even after repeated calling, all i listen is "press * for the call back". I've done it several times but got no calls back! I don't understand the ...
Apr 06, 2022 by Shashank Kumar Vatsal
Return package (By juse) Closed
Mujhe Byjus ki taraf se ek Phone call aaya tha ki aap ki beti ko schoolership diya jayega agar wo hamare test pass kar legi.iske kuch dino bad inka ek counseller mere ghar aaya aur usne kaha ki aap Byjus ka package apani beti ki padhai ke liye ...
Apr 05, 2022 by Pooja Singh
Mislead about the course (Byjus) Closed
One counselor of byjus visited our home in November **** name shubham tyagi(**********) told us to get enrolled I aakash+byjus in which he told us that my son Divyanshu jain will attend online classes in **th class and will be shifted to physic...
Apr 02, 2022 by Divyanshu jain
My money is not refunded (Byju) Closed
Firstly they offer us scholarship of ***** for * years. We accepted it so they demanded **** rupees as registration fees and we paid it.But due to some personal reasons we wanted to cancel all the further proceedings and asked for our money to ...
Apr 02, 2022 by Kajal sharma
Rude Behavior of Simplilearn s executive (Simplilearn) Closed
I have contacted a Simplilearn executive Narendra Bastani | narendra.bastani@simplilearn.net |**********/********** for a quote, he said he would be able to share it by tomorrow, I requested him for sharing the pricing today itself as they woul...
Apr 01, 2022 by Aswini
No service delivery (Byjus) Closed
My daughter Jala Hepsiba was forcefully joined by the company executive Ravitheja for NEET exam by Byjus akash company.We faced lot of problems in receipt of the books and no one has approached for teaching her as mentoras said by the Execut...
Apr 01, 2022 by Jala Elisha
Byjus teken my cancellations but not settle my amount when I given mail they told me you are number (Byjus learning) Closed
Cancellation Byjus learning application ...
Mar 29, 2022 by Gandla Akshara
Double payment refund (Physics wallah app) Closed
Sir when i made payment for the first time it was showing payment failed so i did it again it had deducted double amount from my account please help...
Mar 28, 2022 by Nikhil Tatyabhau Gawade
Without my cosent they tied up with IIFL I clearly told don t want any loan (Byjus) Closed
I am clearly told , I don't want any loan from Byju's & I am given cosent to Byju's only, without my consent they tied up with IIFL. So, I clearly told, I am discontinuing from BYJU’S before ** days, when I have received course material, I h...
Mar 26, 2022 by Hrudaya Raju Chilka
Byjus course not cancelled and not refund (Byjus) Closed
My self buy this course for my child, but its not working , i faced on issue with TAB And course hanging also , my child also not used properly due to hanging , i given a call information and email for to cancelled till not yet closed my course...
Mar 21, 2022 by Manigandan
Cancellation not processed for over a month (Byjus) Closed
We signed to a byjus program for a free trial period of ** days for my kid. We were informed that we won’t be charged by our credit card company until we finish the free trial period. However the EMI has been presented already and we have pai...
Mar 14, 2022 by Srinivas t r
Continues calls and torture (Byjus) Closed
I have taken BYJU’S last year **** march. After making one emi paid i told i want to cancel it because my daughter Is not using it. But your BYJU’S team not possible you once taken it ll continues. Then again i guy from financial team told...
Mar 13, 2022 by Madan Chandrasekaran
Double payment done for one course (Physicswallah App) Closed
I have paid for lakshya neet batch twice. Once I have done it from my father's debit card then it was showing unsuccessful payment then I again paid from Paytm ****/- but both the amount was deducted from my account...
Mar 11, 2022 by Aayishma Dwivedi
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip