Top consumer complaints in 2024 - Voxya Consumer Forum Online

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.

Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.

Commonly Reported DTH Complaints in India?

The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.

So what can you do if you have complaint against your DTH provider?

How to resolve DTH Complaints in India?

1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.

You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.

3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.

4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.

Revoked the promise and breached the contractual obligation (Tata Sky) ^Open

I'm a Tata Sky subscriber. Last September (****), I subscribed to long duration pack -"South Sports Pack" for a year. On Jan **, I quoted - As per clause ** of the telecommunication (Broadcasting and cable) Services Standards of Quality of ...

Apr 27, 2019 by Kaushik G

Denied in choosing TV channel packages of my choice (Videocon D2h) ^Open

Automatically videocon d*h has added a mirror package to my account (second connection of d*h) even though I have one TV and they subscribed me to the big list of channels. I have requested multiple times to remove that unselected packages and ...

Apr 26, 2019 by Sridhar

New connection not installed (Dish TV) ^Open

I have paid the online payment of **** Rs. Till now no person from dish TV called for a new connection. From past one week to ** days I have been facing this problem. If I call to customer care then also no proper response from them. I request ...

Apr 25, 2019 by Sarala Upender Babu

Services request not attended (Videocon D2h) ^Open

Complaint placed for replacement of faulty setup box on **st April ****. After ** hrs nobody attended or resolved. When called customer care on **nd they escalated the issue promising an * hours period. After * hours still, nobody attended. Aft...

Apr 25, 2019 by Karthik

DTH not provided as promised as part of rent (Oyo Life) ^Open

I am staying at OYO Life *****, electronic city, Bangalore. They had promised me DTH would be included in the rent as per the rental document attached (Page *). Now they have cut the connection and asked me to pay for it separately. Their escal...

Apr 24, 2019 by Akshay Kathuria

DTH is not working (Independent Tv) ^Open

I purchased independent D*H from local supplier his name id Mr.Rahul Patil. They committed *-year free subscription to all customers and gradually they stop maximum no of the channel and now nobody reply from them. I have his regional person...

Apr 24, 2019 by Divyesh Kadvani

TV is not working (Independent Tv) ^Open

I bought an independent tv connection last day of ****. I have paid ****/- for installation and *-year subscription. But slowly they reduced the no. of channels and lastly it is completely shut down. I tried to call there customer support no. B...

Apr 24, 2019 by Deepak Nayak

Flase promises and paid channel not available (Independent Tv) ^Open

When I bought the connection I was promised * whole year of all non HD channel and * HD channel then after some time channel stopped. When I contacted them they said it was because of TRAI. So I bought a few channels and now from the last ** da...

Apr 24, 2019 by Nishkarsh Paliwal

Fraud done with me (Independent Tv) ^Open

Independent TV has launched an offer of paying for * year and they will provide all channels including HD. I purchased the same (on Jan'**) and paid Rs **** as it seems a nice offer. However, after a month they slowly starting cutting off the c...

Apr 23, 2019 by Kushagra Srivastava

TV not working for past one month (Independent Tv) ^Open

From the last one-month DTH not working. It shows an error of *** filters not enough. With repeated efforts to contact customer care, we could able to get a service request raised and the ref is ******* and got a message saying TAT is ** hrs. H...

Apr 22, 2019 by M N Chandra Shekhar

Dth service not provided after filing complaint for 5 times (D2h Videocon) ^Open

Gave complaint about my no signal problem in videocon d*h company for * times I have not received any response till date. Its been * weeks....

Apr 22, 2019 by Swastik

Did not refund my amount (Independent Tv) ^Open

My booking id is R********. I booked independent tv on October *, ****. It means today April **, ****, approx * months. The company did not deliver the setup box in my home. Although the booking charge is **** Rs. They did not refund my amount....

Apr 22, 2019 by Mohammad shahbaz ahmad

Scrambled signal by the Dth (Airtel DTH) ^Open

I recharged my account with *** which is an HD + SD ala-carte from Airtel. But they are providing SD channels and for HD channels it is displaying as scrambled. Even customer support is least bothered about this issue. When raised a complaint a...

Apr 22, 2019 by Sarath Vuyyuru

TV cable services discontinued (Tata Sky India) ^Open

I am Tata Sky subscriber with Subscriber ID: **********. I have renewed my subscription for one year on April **, ****, in the morning. Since then I am not receiving any paid channel (Channels, which I have subscribed). I have called Toll free ...

Apr 22, 2019 by Girdhar G Agarwal

D2h recharge problem (D2h Service ) ^Open

I have done a recharge of **** from www.d*h.com for my d*h account. I received a response as transaction failed but the amount is debited from my credit card. As in this case generally, amount credited back to account in * days so I waited. And...

Apr 20, 2019 by Ajim Mulla

D2h is not working (Videocon D2h Services ) ^Open

First of all, I got the call for recharging account. Then they removed all HD channels. Now my setup box is not working for the past ** days. I am calling customer care from past ** days. Each time they will take the time of * hours and ** hou...

Apr 20, 2019 by Ashish Kumar Jha

Misleading the customers (Videocon D2h Services ) ^Open

I have recharged my Videocon d*h with *** as per shown in my account on ** Mar ****. My account discontinued on ** Mar ****. I hoped they are continuing ** days a month. I have called them to query regarding why they disconnected so early they ...

Apr 20, 2019 by Ranjit Kumar Panda

No customer service (Independant Tv Reliance digital) ^Open

Many channels are not working. I am trying hard to connect with them for * days. Actually, they don't have any customer service type of thing. Many customers from our area having this problem. I lost my money in the fraud company. ...

Apr 20, 2019 by Mangesh upadhyay

Set top box not working for the last four days (Independent Tv) ^Open

My customer number is R*********. My set-top box is not working for the last four days. I have complained to the company by way of emails sent and today complained to Trai vide docket number ******* on **/**/****. Independent TV company toll-...

Apr 20, 2019 by Anil Sachdev

Dth not yet delivered (Dthconnect.com) ^Open

I'm looking for a new Dth connection. Somebody calling from dthconnect.com and as per the discussion, she (Riya) provided offer details like actual cost is **** but we are giving **** rupees. She then asked to book a new connection for that I n...

Apr 20, 2019 by Jagadeesh

Not giving channels even after taking money (Act Digital Cable Tv) ^Closed

The person has taken the money and not providing services. From * to ** days we are not able to get any channels in our locality. We have filed a fraud case against the company. If we go to the office he gives us vague reasons. We may have to g...

May 03, 2019 by Vagish

Regarding set top box replacement (Videocon D2h) ^Closed

Complaint placed for no signal available on **th April ****. After ** hrs technician visited my house and said the set-top box needs to be replaced. Then the complaint is closed without the issue being resolved. Even after * week, the technicia...

May 02, 2019 by Guna sekhar

Refund not given (Independent Tv) ^Closed

I have booked the set-top box on Dec ****. They are unable to provide the connection. So they send the mail telling that sends your information to do the refund after * months. I sent my all the information through email, it's * months ago amo...

May 02, 2019 by Uday

Cable operator charging additional charge (Regent Cable Communications) ^Closed

Regent cable communications Kunnamthanam providing cable connection in my house. With recent rules by TRAI, they should allow us to select the channels and pay accordingly. I choose minimum FTA channels which should normally charge less around ...

Apr 30, 2019 by Shaiju P Thomas

Cable channels are stopped from a week and the cable operator is unavailable. (Triveni sangam cable network) ^Closed

There are no channels for more than a week. It shows contact cable operator but the cable operator is unavailable. He had given * contacts. They don't pick any. This problem is in the entire area. There were a few free news channels even that i...

Apr 30, 2019 by Yogeetha R

Service provider not ready to do re installation (Videocon D2h) ^Closed

I relocated from Banashankari to Kalgena Agerhara in Bangalore. I raised the relocation request they said it will be *** Rs. I agreed and they removed the d*h dish in Banashankari. I called customer care nobody has come to install on Monda. It ...

Apr 30, 2019 by Bakthavatsalan Perumalsamy

Engineer not showing up to resolve the issue (Videocon D2h) ^Closed

I am raising a complaint every single day from **nd April **** with Videocon d*h customer care to fix my set top box which won't turn on. Every time I call them they say your complaint has been raised and escalated. We will resolve it by today ...

Apr 29, 2019 by Kiranmayi

Cut the all HD channels (Independent Tv) ^Closed

Really worst service ever I have seen. They have cut all HD channels and now they have cut Star plus and many more channels. I need justification for that....

Apr 29, 2019 by Rahul Kumar

Channels not available (Independent Tv) ^Closed

I purchased independent dish TV in February month. They promise me to give every channel with HD channel for * years free normal channel, after one year they provide HD channel by charging some cost. But firstly they cut all HD channel and also...

Apr 28, 2019 by Saurav Kumar

Channels not available (Independent Tv) ^Closed

I have a **** plan and all channels not available except few. Even I have paid *** for ala-carte channels on ** April extra. Those channels also not coming. Customer care numbers not working. Missing Ipl matches. Frustrated with independent tv ...

Apr 28, 2019 by Kumar Nailkar

Service not given (Dish TV) ^Closed

I'm a user of dish TV for last many years and my VC no. ***********. From **rd March till date my complaint has not been rectified permanently. I need your help as dish TV is just not bothered....

Apr 28, 2019 by Marian Dcosta

Sports channel package not showing (Independent Tv) ^Closed

I am using independent tv in Chapra (Bihar). First, they have told I will get all channels that were purchased in their brochure for a year. I agreed and paid **** for a year. Then they cut most of the channels. They cut all the sports channels...

Apr 28, 2019 by Ram Bhagawan Singh

No service provided (Airtel DTH) ^Closed

I have purchased Airtel DTH connection on Dec **. The guy updated my wrong mobile no. on the portal. After * month I have to change my DTH plan for which I called multiple time on customer care but guys not interested to listen & not in providi...

Apr 27, 2019 by Surya Prakash Tiwari

Package not given (Independent Tv) ^Closed

I am using independent tv in Patna (Bihar). First, they have told I will get all channels that were written in their brochure for a year. I agreed and I paid **** for a year. Then they cut most of the channels. They cut all sports channel....

Apr 27, 2019 by Ranjan sehgal

Dth connection is not working (Airtel DTH) ^Closed

I have a Dth connection with Airtel Dth and its a multi-connection. I asked the company on *th April **** to separate the connections. They told me it will take ** hours maximum but my connection was separated on ** April and another one on ** ...

Apr 26, 2019 by Shyam sunder bhasker

All channel of selected package are not given (Acn sagar) ^Closed

I buy a package of which all channels are not given to me. Even I told cable operator many times. He didn't give all the channels under the package. Please resolve my problem....

Apr 26, 2019 by Aditya vyas

Star channels not available (Independent Tv) ^Closed

I am unable to watch star channels on my tv. Everyone knows that it's a time of IPL and I am very fond of it. So please help me to solve my problem as soon as possible....

Apr 26, 2019 by Santosh pathak

Package not delivered (Reliance Big TV) ^Closed

I have optioned for the one-year subscription but after * months they have withdrawn the service. Please do the needful....

Apr 26, 2019 by Prashant

Channel are stopped without any prior info (Independent Tv) ^Closed

Channel is stopped without any prior info. No proper platform to recharge. Useless customer care. ...

Apr 25, 2019 by Sukrito

Wrong charges applied (Airtel DTH) ^Closed

They have wrongly applied late recharge charges for Dth recharge without giving preterm and conditions. They just debit small charges from their end to book profits....

Apr 25, 2019 by Kailash thakur